Company Name
Crown Relocations
Address
2721 Teagarden Street
San Leandro, California 94577
United States
Map It
Contact Name
Sue Rhodes
Company Website
https://www.crownrelo.com/intl/en-us/?country-banner=yes
The Position
Job Title
Associate Move Manager, Summer
Sector
 Transportation & Logistics
 Warehouse/ Shipping & Handling
Part Time/Full Time/Other
Seasonal
Is it a student job?
Yes
Education Level
 High School
 Associate Degree
Job Description
Position Statement
Crown Group provides global mobility services, transportation of household goods and fine arts, departure and destination
services, business information storage, high value warehousing, freight forwarding and third-party logistics to individuals and
corporate clients.
Join the Crown team for the summer and learn about working in a multi-national organization that provides the highest quality of
customer service to help people relocating, whether locally, nationally or internationally for personal or professional reasons. We
seek energized, dynamic employees with a passion for assisting others to help make a stressful move as pleasurable as
possible.
We seek to hire Associate Move Managers during the summer months fromMay 22 through September 1, 2017. Positions are
available in Houston, New York, Chicago, San Leandro and Toronto.
If you are looking for new challenges and experience in global relocations, we look forward to hearing from you. Please submit
your resume [email protected]
Key Focus Areas
• Administration
• Customer Service
• Corporate Social Responsibility
• Other
Key Tasks and Responsibilities
• Assist Move Managers to complete all entries into Internal Operating System (Interact) on a timely and accurate basis.
• Initiate customer file in Interact for qualified new inquiries following established processes.
• Send confirmation emails to new enquires following file initiation.
• Prepare marketing collateral for Moving Consultant in advance of each consultation
• Respond to incoming telephone calls, ensure calls are answered promptly and directed to the right person in the company.
• Complete customer file by gathering customer data, forms and documentation. Ensure appropriate documentation is scanned
and uploaded to the Interact file.
• Assist with file maintenance and organization, ensure completeness and file all paper documents.
• Ensure data entry accuracy and maintain compliance with processes.
• Liaise with all third party suppliers when necessary following established processes.
• Coordinate with other Crown Relocations U.S. and worldwide offices, U.S. and overseas service partners to ensure our service
delivery to the customer is maximized.
• Seek feedback from our customers regarding our performance.
• Collect necessary pre-move documentation from customers
• Prepare Service Proposals
• Provide assistance in all administrative matters as and when required
• Liaise with Drivers to verify inventories and monitor inbound/outbound shipments for exceptions.
• Liaise with the customer to ensure the required information and documentation is received in a timely manner to avoid delays.
• Regularly review daily tasks and customer information in Interact and update where appropriate.
• Comply with the company’s Quality Policy & Procedures.
Corporate Social Responsibility
• Support the company CSR commitment and goals.
Other
• Demonstrate and promote the company vision and values.
• Other Adhoc duties as assigned by the Manager
• Observe strict confidentiality outside the office relating to all information obtained during the course of your duties
Aptitude, Knowledge and Qualifications
Aptitude
• Demonstrated commitment to customer service and continuous improvement
• Ability to set priorities, work with limited supervision, manage own time and workload
• Ability to maintain regular attendance.
• Professional attitude and a willingness to contribute in a team environment
• Ability to learn and grasp complex processes quickly.
• Ability to work in a fast pace environment.
• Ability to work in a team environment.
• Ability to maintain regular, on-time attendance.
Professional Knowledge and Skills
• Interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
• Developed administration and organizational skills with strong attention to detail.
• Experienced in the use of Microsoft Office including Word, Excel, Outlook, or equivalent.
• Strong written and verbal communication skills.
• Cultural sensitivity and awareness.
Qualifications
• High School diploma or equivalent.
• Enrolled currently in an accredited University or College Bachelor’s Degree Program preferred.
Job Specific Competencies
• Computer Skills
• Personal Organisation
• Planning
• Problem Solving/Analysis
• Quality
Values
The Crown Worldwide Group is guided by five key “values”. These “values” are our underlying beliefs, they are a description of
the way we see the world and what is most important to us.
They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to our
clients, the way we treat each other within the organization and the way we interact with the wider community.
We value … DETERMINED
We value being determined, to the best we can for our customers, our colleagues and ourselves. Our hunger to find ways of
improving all that we do, inside and out, is what gives us our edge in the marketplace.
We value … CARING
We value caring about people. We care about their experience, their feelings and their environment, whether personal, local or in
the wider world.
We value … THERE
We value being there for our customers and colleagues when and where they need us. We are attentive, with genuine interest
and guidance.
We value … SHARING
We encourage the sharing of knowledge. What is a network without knowledge? The physical infrastructure and the technology
are mere carriers. The experience and the insight that is shared between people, offices and Countries, that is the network.
Sharing knowledge and experience is the platform for wisdom.
We value … OPEN-MINDED
We value being open-minded, to lead the way we need to think differently. To overcome challenges we embrace them with open
and inventive minds. Whether its using innovative techniques or adapting the way we work we’re constantly thinking of new ways
to achieve more for all.
Crown will recruit, hire, train and promote persons in all job titles without regard to age, color, disability, gender (including gender
identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other status protected by
applicable law.
We are an equal employment/affirmative action employer. If you need accommodation for any part of the employment process
because of a disability, please send an e-mail to [email protected] or call 214-341-2371 to let us know the nature of
your request.
How to Apply
Send resumes to [email protected]
Expiration Date
04/22/2017