Dudley Domestic Abuse Partnership
Single Point of Contact
Raj Lagan, BCWA
Collaboration
“This is a co-operative arrangement to increase the effectiveness of specialist
domestic abuse service provision in Dudley by improving accessibility for
victims, their families and professionals. By developing a Single Point of
Contact for CHADD and Black Country Womens Aid we aim to improve the
efficiency and seamlessness of pathways through services with the
overarching aim of improving responses for families experiencing domestic
abuse. By working together and sharing resources we hope to produce more
positive outcomes for families.”
The SPOC has been developed in line with West Midlands DVA
Standards and Safelives Leading Lights.
The SPOC has been funded by the PCC.
Benefits of SPOC Approach
• Simple system to navigate for both prospective clients
and for professionals
• Reduces duplication of work being carried out by
agencies
• Minimises the need to re-tell the story
• Provides a coordinated response
• Efficient information sharing
• Single, quick pathway from DART/MASH into specialist
support
• Enhances opportunities to intervene earlier
• Ensuring referrals are filtered through properly to
guarantee clients were directed or allocated to the
most suitable service to meet their needs
SPOC Process
Referral received (telephone/email/DART/walk-in)
RISK IS ESCALATING/DE-ESCALATING
Police
Triage and risk assessment completed (if risk level
not already known) immediately. Initial contact made.
Immediate allocation to the appropriate service based
on triage and risk assessment
Low
Contact within
24 hours
Medium
Contact within
24 hours
High
Contact within
1 hour
Intervention Provision – Reviewed 6-8 weekly
Regular joint case review
Immediate
Safety
Refuge
Staying Put
Safeguarding
Outcomes
“Soft launch” of the SPOC service was in November
2016:
We saw a rise in referrals to services as a result of this
and being able to place an IDVA into DART/MASH:
Q2. 374 (pre-launch)
Q3. 673
Q4. figures will show further increase in referrals
Refuge
Sandwell Women's
AID
MARIPOSA
Community Awareness
Volunteer Champion
Program
Training
Independent Sexual
Violence Services
ISVA (service for 11+
years, recent and historic
cases)
Outreach
Support Groups
Court Support
Female Offender
Program
Dudley Domestic
Abuse Partnership
SPOC
01384 455411
Therapeutic services
Children's services
Domestic abuse
counselling
Sexual violence
counselling
Young peoples counselling
Drama Therapy (Thriving
Survivors
Onward Referral to
Respect Yourself (16-18
years)
Barnardo’s (16-21 years)
CHADD (On Route)
Domestic abuse refuge
Refuge
Dispersed accommodation
Single women and men
Young people
Large families
Dedicated 55+ refuge
Community DV Services
IDVA
Court IDVA
Outreach
Staying Put
Surgeries/drop-in’s
Power to Change Group
Freedom Program
You and Me, Mum Group
It’s Never Too Late 55+
service
Rainbow LGBTQ outreach
service
Extended Reach (work with
victims whose first language
is not English)
Ongoing SPOC Roll-Out
Promotional plan across partner agencies
2016/2017
Training across the borough on domestic
violence will include briefings on the SPOC
Series of team briefings planned to key partners
Strengthen pathways from Health
Co-location of specialist workers at key agencies
across the borough
Questions
SPOC
To make a referral or
for further information
please call
01384 455411