Client Service Proposition INTEGRITY PROFESSIONALISM IMPARTIALITY WHO ARE RUMWELL FINANCIAL SERVICES? Rumwell Financial Services Ltd is an Advisory company primarily covering the Devon and Somerset area but with a national client base. Our clients are a mixture of private individuals and companies who understand that by seeking our professional advice they can make the most from their money. Our success is based on three core principles; integrity, professionalism and impartiality, coupled with a creative approach to financial planning and a belief in a bespoke client service. We have over 40 years of experience in this sector, with high level qualifications and specialisms to support all types of client needs. WHAT DO WE DO? We offer a wide range of specialist services which include: • • • • getting the most from your hard earned savings, ensuring your retirement is a fruitful as it can possibly be, moving to the house of your dreams, safeguarding you and your loved ones’ standard of living in case of unexpected events, • making sure the right money goes to the right people at the right time should you or your parents die early, We believe in providing a high quality service, with the emphasis on building long-term relationships with our clients. HOW DO WE DO IT? The objective is to best utilise your existing provision and recommend and implement advice to assist you to meet your financial goals. We then regularly review the performance of those solutions to help you to remain on track. In order to achieve this, we like to follow the process set out below, which is broken down into six steps: 1. Initial consultation 2. Making sure we know you 3. Research 4. Report with recommendations 5. Implementation - arranging products, services and related actions 6. Ongoing review service Each of these six steps in the process will now be explained more fully. Initial consultation: The purpose of this is to identify your personal needs and objectives, establish what benefits would result from using our services, outline our associated costs and give you the opportunity to appoint us. This initial consultation will be provided free of charge and without obligation. Making sure we know you: To best serve you, we need to know what you want and need. This could involve your entire financial situation or be more focused in relation to particular issues you feel require attention. Either way, we will provide comprehensive advice based on a review of your current arrangements and circumstances. Any or all of the following issues could form part of our review service and we would agree this at the initial consultation. INVESTMENT AND SAVINGS REVIEW – ‘Are you getting the best out of your hard earned money?’ INITIAL CONSULTATION ONGOING REVIEW SERVICE IMPLEMENTATION MAKING SURE WE KNOW YOU RESEARCH REPORT & RECOMMENDATION An objective assessment of your thoughts and feelings towards risk and reward, and a complete review of existing investments held, including the interest rates applicable on cash deposits. PENSIONS REVIEW & RETIREMENT PLANNING – ‘Do you know what your retirement will look like?’ A review of existing pension arrangements, guidance on generating income in retirement, including conventional annuity purchase, investment linked annuities, capital protected annuities, impaired life annuities & more. PROTECTION REVIEW – ‘Safeguarding you and your loved ones in case of the unexpected’ An assessment of any life or health protection policies in place, the level of cover provided and any identified shortfalls. ESTATE PLANNING REVIEW – ‘making sure the right people get the right money at the right time’ A review and assessment of the impact of Inheritance Tax on your estate, and possible solutions to mitigate this. LIFESTYLE FINANCIAL PLANNING – ‘a comprehensive approach to help you picture and manage your financial life’ Creation and implementation of a strategy to enable you to achieve your objectives, which may include solutions for repayment of borrowing/mortgages, saving for school/ university fees or investing for other specified goals. MORTGAGE AND LIABILITIES CHECK – ‘are you losing out on a better way to finance your assets?’ A review and assessment of any current loans or debts, considering interest rates, as well as any fees associated with different arrangements. Research: Using the results of our analysis, we will then carry out appropriate research on products, providers and funds to enable us to identify the most suitable recommendations to help you to achieve your personal financial needs and objectives. Report with recommendations: We will present back to you our report detailing the results of our research and personal recommendations. If required, this will include specific product solutions that will support you in achieving your personal needs and objectives. Implementation: This process only begins once we have your agreement on the arrangements to be put in place. This involves arranging investments or other products on your behalf, as required, and may extend to implementing a specific financial planning process, such as estate planning. We will act as the intermediary between the product provider(s) and you with a view to arranging the purchase of the Retail Investment Products as we have agreed. On Going Service: An ongoing relationship with our clients has always been integral to our business, as we believe that it adds significant value to both individuals and businesses. Dependent upon client circumstances the style and frequency of the ongoing relationship may vary. The main purpose of this is to monitor your ongoing position to ensure that the products continue to meet your requirements. Through regular reviews we can also develop our planning strategies over time to take into account your changing circumstances and objectives as well as developments in economic conditions, legislation (e.g. taxation etc), regulation (e.g. new ideas and financial products). IMPLEMENTATION SERVICES & COSTS Fees for the design, production and implementation of a financial strategy are calculated as follows:IN RESPECT OF LUMP SUM AND SINGLE PREMIUM INVESTMENTS: The fee is calculated according to the size of the transaction, as set out below:Initial fee: • 3 to 5% of the first £150,000, • 0 to 3% on the next £100,000 and • 0 to 2 % on any balance IN RESPECT OF REGULAR PREMIUM INVESTMENTS The fee is calculated according to the size of the transaction, as set out below:Initial fee: • 100% of the first £250 of monthly premium (for a period of 4 months) • 60% of the next £500 of monthly premium (for a period of 4 months) • 20% over £750 on monthly premium (for a period of 4 months) ON-GOING SERVICES & FEES: Set out below are the detailed elements for the indicative levels of on-going service that we carry out with our clients. You can if you wish to, add or enhance levels of service with your adviser if you feel appropriate. Our charges for these services can be seen below: ON GOING SERVICE PROPOSITION LEVEL OF FUNDS UNDER MANAGEMENT Half Yearly Face-to-Face review meeting. Covering: • Assessment of Personal Circumstances • Review of Goals & Objectives • Review of Investment Performance & Holdings • Valuations & Investment Commentary • Reassessment of Risk Profile & Asset Allocation • Fund Switching & Rebalancing as appropriate GOLD SILVER BRONZE £150,000+ £50,000 to £150,000 <£50,000 x Annual Face-to-Face review meeting. Covering: • Assessment of Personal Circumstances • Review of Goals & Objectives • Review of Investment Performance & Holdings • Valuations & Investment Commentary • Reassessment of Risk Profile & Asset Allocation • Fund Switching & Rebalancing as appropriate x Regulatory and Taxation updates x x Annual Valuation x Annual Risk Profile Questionnaire x Annual Telephone Advisory Update x Option for additional reviews x x x Telephone and email access to professional adviser x x x Dealing with inquiries & changes to your plans x x x Liaising with providers on your behalf x x x Access to estate & long term care planning services x x x Personal introduction to professional legal services x x x Personal introduction to professional accountancy services x x x Liaising with your other professional advisers i.e. legal, accountancy. x Up to 1.0% Up to 1.0% STRATEGIC SUPPORT SERVICES ANNUAL SERVICE CHARGE Up to 1.0% VAT may be added in certain circumstances Rumwell Financial Services, Rumwell Hall Rumwell Taunton TA4 1EL T: 07753 324018 or 07532 302839 www.rumwellfinancialservices.co.uk e: [email protected] or [email protected] Rumwell Financial Services Limited is an appointed representative of Intrinsic Financial Planning Limited which is authorised and regulated by the Financial Conduct Authority under FCA Register number 440703.
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