JOB DESCRIPTION
Job Title:
Project Manager – Personal Assistants
Hours of work:
37.5hrs
Reports to:
Service Development Manager
Nature of the Job:
In line with Personalisation support, develop and market
the Personal Assistant (PA) role and function. Another
aspect of this role is to oversee the set up of a staff
supported living bank system, which will interface with
the PA IT system.
Main Duties includes:
 In the first instance work closely with our Stockport Commissioner to support the
development of the PA role and in its entirety initially manage the Stockport
Project.
 Develop a 12 month project plan by building on existing PA work.
 Support the set up of the supported living/PA Bank System.
 Support and monitor project progression, including producing reports.
 Scope the market, make recommendations and develop a 3 year PA Strategy,
including a pricing structure. (The strategy will need to take into account working
with vulnerable groups of people, not just with learning disabilities.)
 Explore and make recommendations for other business development
opportunities i.e. to act as agents for: children in transition, support planning and
brokerage, support others (i.e. family carers) to recruit and train PAs, pay-role
services, holding and managing account etc.
 Identify and/or access other funding streams, grants etc.
 As part of the initial project operationally manage the staff.
A) MAIN DUTIES AND RESPONSIBILITIES
1. To actively lead and promote the implementation of the project, and support
through evaluation the development of the role of the Individual Personal
Assistant (PA.)
2. As requested to prepare and present accurate and precise verbal and written
reports to the Managers and/or Directors.
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3. To identify a range of quality measuring systems and key performance indicators
by which the project can be monitored to ensure we are responding to the
market, service user needs and continuous quality improvement.
4. Identify any potential areas of cost improvement and/or savings.
5. Keep abreast of current and emerging national and local guidance learning and
information, particularly around Personalisation.
6. To assess, co-ordinate and monitor own and any team members workload and
performance.
7. To make appropriate use of resources to achieve objectives.
8. To deploy effective communication strategies to ensure information and
knowledge is imparted according to the needs of the users of the service,
including their families/carer, commissioners, managers and any staff involved in
the project.
9. Communicate and link up with other organisations, including where appropriate
work in partnership to meet aims/objectives.
10. To promote a positive relationship with all stakeholders.
11. To lead on and ensure development of Policies and Procedures.
12. Support and influence the IT system required to manage the Supported Living
and PA bank system.
13. Explore and develop marketing opportunities.
14. Work closely with the Service Development Manager, Business Development
Unit and Communication Manager.
15. Scope, access, apply for funding opportunities, grants etc.
Direct Operational Management:
16. Ensure that all PAs are suitably trained, supervised, appraised and managed
appropriately.
17. Take responsibility for the recruitment and selection of PA’s.
18. When setting up and delivering the service ensure that the initial assessment of
need is taken into account, is reviewed at regular intervals and that any changes
in need/wishes are reported through to the appropriate person.
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19. Support, coach and mentor any new Team Managers.
20. Ensure that H&S/work place risk assessments are undertaken prior to
commencement of support and that they are reviewed in line with change of
need or circumstances.
21. Be a point of contact/communicate effectively with users of the service and
Commissioners or their nominated persons.
22. Undertake quality checks of service delivery to ensure satisfaction/best value.
23. Monitor and manage budgets as appropriate.
B) TRAINING AND EDUCATION
1. Influence and support the ongoing development of PA training by:
a. liaise with Future Directions CIC trainers,
b. keep abreast of developments within Skills for Care,
c. feedback from users, families and/or carers etc.
2. Where appropriate plan and deliver training to others.
C) PROFESSIONAL:
1. Ensure that confidentiality is maintained in accordance with Future Directions
CIC protocols, policies and procedures.
2. To ensure that data is handled in a secure manner protecting the confidentiality
of any personal data held and meeting the requirements of the Data Protection
Act (1998) and other relevant legislation.
3. To maintain personal standards of conduct and behaviour consistent with Future
Directions CIC and any Professional guidelines; ensuring that staff with sphere
responsibilities are aware of the required standards.
4. Maintain any Professional Registration relevant to the position and adhere to
requirements as laid out under the relevant Professional Bodies Regulations.
5. Maintain own Professional Profile and make it available when required by the
service.
6. Participate in training events for self-development as required thus ensuring the
successful implementation of the project.
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7. Follow Policies and Procedures and respond appropriately to any concerns,
complaints or grievances. Reporting promptly to an appropriate Manager.
8. To participate in formal supervision and undergo appraisal of performance in
accordance with Policy & Procedure.
D) FUTURE DIRECTIONS CIC POLICY:

Employees are required to comply with Future Directions CIC policies and
procedures, in particular: contribute and be aware of personal responsibilities
and accountability for helping to ensure that a safe working environment is
maintained in accordance with legislation.

Will maintain personal commitment towards and responsibility for the Future
Directions CIC Equal Opportunities Policy and Race Equality Scheme.

Will adhere to the Future Directions CIC Dress Code.

Mission, Values and Strategic Direction: Will promote, at all times, the Future
Directions CIC mission, values and strategic direction and support the business
plan.

Employment Acts and Codes of Practice: Will comply with employment
legislation and codes of good practice.

Rules, Regulations, Standing Orders and Financial Instructions: Will comply
with rules, regulations, standing orders and financial instructions and policies of
Future Directions CIC.
Safeguarding: Safeguarding is everyone’s responsibility and all staff who, during
the course of their employment, have direct or indirect contact with vulnerable
adults, children or families, or who have access to information about them, have a
responsibility to safeguard and promote their welfare.
We are committed to ensuring that no act or omission on the part of the
organisation, or that of its staff, puts a vulnerable adult or child at risk and that
systems are in place to proactively safeguard and promote their welfare.
PURPOSE OF JOB DESCRIPTION
This job description is provided as an outline of the key tasks and responsibilities
and is not intended to be an exhaustive list. The job will change over time to reflect
the changing needs of Future Directions CIC, as well as the personal development
needs of the post holder. A flexible approach to work and an ability to prioritise
workload is required.
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