Tripartite Alliance for Dispute Management
File a claim for an Ordinary Branch member
Online Help
Contents
1.
Accessing ESOL - File a claim for an ordinary branch member.................................................... 2
2.
File a case .................................................................................................................................................. 6
3.
Dashboard................................................................................................................................................29
3.1
Case List ..........................................................................................................................................29
3.2
File Case ..........................................................................................................................................29
3.3
Delete................................................................................................................................................30
3.4
Pagination Controls .......................................................................................................................30
3.6
Quick Links ......................................................................................................................................31
3.7
Font Resizer ....................................................................................................................................31
Page 1 of 32
1. Accessing ESOL - File a claim for an ordinary branch member
Steps:
1.
Accessing from TADM eService website.
http://www.tadm.sg/eservices/
Figure 1
2.
Click on ‘An Ordinary Branch member’ will redirect to File a claim for an Ordinary Branch
member landing page.
Page 2 of 32
Figure 2
3.
Click on ‘File using Singpass’ will redirect to Sing pass login page.
4.
Click on ‘File using Corppass’ will redirect to Corp pass login page.
Page 3 of 32
Figure 3- Sing pass login
5.
Enter both your SingPass ID and SingPass Password and click the button ‘Login’, After
successful sing pass login, the File a notice-pay claim for Original Branch member
Dashboard page will be displayed. (Refer to Figure 5).
Figure 4- Corp pass login
Page 4 of 32
6.
Enter both your UEN ID, CorpPass ID and CorpPass password and click the button
‘Login’, After successful sing pass login, the File a notice-pay claim for Original Branch
member Dashboard page will be displayed. (Refer to Figure 6).
Figure 5- SingPass Dash board
Page 5 of 32
Figure 6- CorpPass Dash board
2. File a case
Clicking “File Case”, the ‘Important Notes” tab is displayed.
Page 6 of 32
Figure 7 – Tick “Terms and Conditions” and Click “Continue”.
(i)
Trade Union Representative Details
Login union Representative information is auto populated by system.
Page 7 of 32
Figure 8 – Login Union Representative info
Page 8 of 32
(ii)
Employee Details
Figure 9 – If still in Employment, the Employment Period “To” date is current date
Page 9 of 32
(iii)
Case Details
Figure 10 – Fill up the Claim items & Amount etc
Page 10 of 32
Tips to fill up the claim items:
The Claim items list is searchable by typing key words and the claim items are categorized.
Click “Add Claim items” button to add the claim items and Click “Cancel” button to clear the
selection.
Figure 11 – Select the Claim items and “Add Claim items”
Figure 12 – After Click “Add Claim items” the claim item is added to the claim item listing
Page 11 of 32
Tip:
Click on the ‘Edit’ link to edit the claim items from the added claim item list.
Click on the “Remove” link to remove the claim item from the added claim item list.
Click on the ‘Reset’ link to clear the entered details on the current form.
Click on the ‘Save As Draft’ to save the application details before submission.
Click “Continue” to go to next tab.
(iv)
Termination Details
Figure 13- Termination details
Steps:
1. For Termination Details part, the page content will vary as below.
§ ‘Is there an agreed required termination notice? ’---‘YES’, the question ‘What is the
agreed required termination notice period?’ need to be answered.
Page 12 of 32
Figure 14 – There is agreed required termination notice
§
‘Is there an agreed required termination notice? ’---‘NO’
Figure 15– There is no agreed required termination notice
§
‘What is the actual notice given? ’--- ‘No Notice Given’
Figure 16 – No Notice given
Page 13 of 32
§
‘Reason for Claim? ’--- ‘OTHERS’
Figure 17 – Reason for Claims – Others
2. For Employment Details part, the page content will vary depending on Employment
Type.
§
‘Employment Type ’--- ‘TERM CONTRACT’
Figure 18
§
‘Employment Type ’--- ‘FULL-TIME’, ‘PART-TIME’, ‘TEMPS/CASUAL’
Figure 19
3. For Additional Information part, select and enter the Allowance Type, Amount, click on
‘Add’, to edit or remove this Allowance by clicking ‘Edit’ or ‘Remove’ to process. The
page content will vary depending on ‘No. of rest days/week’.
§
‘No. of rest days/week’--- ‘FIXED REST DAY’
Page 14 of 32
Figure 20
§
‘No. of rest days/week’--- ‘NO REST DAY’, ‘BY ROSTER’
Figure 21
4. Click on ‘Save As Draft’ button, a pop up window will be displayed. Click on the ‘OK’ to
save the form details before submission. You will see the message showing the draft
record saved successfully.
Figure 22
Figure 23
Page 15 of 32
5. To proceed will lodgment, tick check box ‘I agree to file under the Employment Claims
Act’ and click on “Continue” button. Otherwise a prompt will be displayed, refer to figure
24.
Figure 24 – Acknowledge
Figure 25 – Notice to file under Industrial Relations Online
Page 16 of 32
Page 17 of 32
Figure 26 – Company Details Tab
6. Click on the ‘Search’ button to search a company name, it will display a ‘Company
Lookup’ page in a separate new window.
7. Enter the name of the company involved and click the ‘Search’ button.
Figure 27
Page 18 of 32
Figure 28
8. Click on ‘Get address’ button on ‘Company Details’ page after entering the Postal Code
(Refer to Figure 25), if there is an address found for this Postal Code, the company
address will be loaded into Text Box. If no address found for this Postal Code, there is a
pop up window as below.
Figure 29
9. Click on ‘Add another’ to add another Contact Number.
10. Enter all mandatory fields and click the ‘Continue’ button (Refer to Figure 25). The
following ‘Employee Details’ tab will be displayed.
Page 19 of 32
Figure 30
1. If tick the ‘I do not have a local address’ checkbox, the Postal Code, Street Name and
Block/House are not a mandatory fields. Foreign address will then be mandatory. The
page content will be displayed as below.
Page 20 of 32
Figure 31
2. Enter all mandatory fields and click the ‘Continue’ button. The following ‘Support
Documents’ tab will be displayed.
Page 21 of 32
Figure 32
3. If tick the ‘I do not have a copy of my Employment Contract / Key Employment terms
(KET)’ checkbox, the Employment Contract / Key Employment terms (KET) is not a
mandatory file. The page content will be displayed as below.
Page 22 of 32
Figure 33
4. Click on ‘Browse’ button to browse the Employment Contract / Key Employment terms
(KET) you want to upload. Click on ‘Upload’ button to upload the file.
5. Click on ‘Browse’ button to browse the other document you want to upload. Enter the file
description and click on ‘Upload’ button to upload the file.
6. After file uploaded successfully, it will show the uploaded file description and name. If
you want to delete the uploaded file, you can click the ‘Delete’ link.
Page 23 of 32
Figure 34
7. Click on the ‘Continue’ button. The following ‘Review & Submit’ tab will be displayed.
Page 24 of 32
Figure 35
8. Clicking on the ‘Make Changes’ button will redirect the user to the respective tab, for the
necessary amendment.
9. Click on ‘Print Draft’ button to print the draft out.
10. Click on the “Continue” button, the following Payment Review tab will be displayed.
Page 25 of 32
Figure 36 – Payment Review
11. Click on “Continue” button, Make payment tab will be displayed.
Figure 37
Page 26 of 32
12. Choose the payment mode and click “Continue” will redirect to E-Nets page.
Figure 38
13. Click on the ‘Print Acknowledgement’ button to print the acknowledgement form.
Note: User must remember to print the acknowledgement.
14. Click on the ‘View Transaction History’ button to return to the ESOL Dashboard
Figure 39
15. If E-payment status is PAID, clicking on the case reference number will print the Claim
form.
Page 27 of 32
Figure 40
Page 28 of 32
3. Dashboard
Figure 41
3.1
Case List
With reference to Item 1 in Figure 41, the case list page will
§
§
§
§
§
§
Display a list of all claim cases submitted by the Union to date.
List only drafts created after the implementation of ESOL.
List cases sorted in ascending order of submission date by default.
Upon clicking on the header, sort the list by the values (either ascending or descending
order) under the column, followed by submission date.
Upon clicking on a draft link, redirect the user to the registration page which is prepopulated with previously saved entries.
Upon clicking on a submitted case link, it will display the case registration form in a
separate new window. Refer to Figure 40.
3.2
File Case
With reference to Item 2 in Figure 41, the ‘File Case’ button allows a user to file a case against
the employer. By clicking on ‘File Case’ button, it will redirect to page Figure 7.
Page 29 of 32
3.3
Delete
With reference to Item 3 in Figure 42, the ‘Delete’ button allows a user to delete drafts saved in
the system.
Figure 42
Note: This feature is not applicable for cases which have been submitted to MOM.
Steps:
1.
Select previously saved drafts from the list.
Tip: Allows multiple selections.
2.
Click on the Delete Button.
3.4
Pagination Controls
With reference to Item 4 in Figure 41, the pagination controls allow user to traverse through the
pages in the case list.
Figure 43
Tip: The list can only accommodate up to 5 records per page. It will be easier to search by
sorting the list first, before traversing through the pages.
Page 30 of 32
3.6
Quick Links
With reference to Item 6 in Figure 44, the quick links will be available throughout ESOL (on any
transaction).
Figure 44
View Transaction History: Allows user to quickly return to File a claim for an Ordinary
Branch member Dashboard (main page) at any point of transaction.
Logout: Allows user to end the session securely and return back to TADM website.
3.7
Font Resizer
With reference to Item 7 in Figure 45, the font resizer allows user to resize the page contents to
their preferred font size.
Page 31 of 32
Figure 45
Tip: Similar to Quick Links, they will be available throughout at any point of transaction.
Page 32 of 32