vol.3 2014
Thistle
The Magazine of Jardine Matheson
Group Continues to Drive Growth in Southeast Asia
> page 4
Global Accreditations for Hactl
> page 21
Outstanding Performance from Zung Fu
> page 23
Staying Ahead of the Game
Through Organic Growth
Driving Growth
While Group businesses are performing well in often challenging markets, as reflected
in our half-yearly results, we must continue to focus our efforts on sustained earnings
growth. In addition to maximizing the potential of the markets in which we already
operate, there is a need to seek out new ways to build our businesses and bottom line.
In mainland China, where the Group has been active for many years, the growth of
the consumer economy is playing to our strengths. In the rapidly evolving markets of
Southeast Asia, the continuing rise of middle class consumers is also providing the
foundation for our further expansion. Wherever we have a presence, a focus on organic
growth, new geographies and business re-engineering will enable us to stay ahead of
the game and drive growth in increasingly competitive markets.
In the feature on pages 14 to 19, we look at how organic growth is already being
successfully implemented in many of our businesses, strengthening their offering,
driving them forward and positioning them for further success.
Ben Keswick
Front Cover: Jardine Lloyd Thompson, which has its London offices at the St Botolph Building, is a good example of a Group business that is staying ahead of the game
through organic growth.
Mainland China a Focus for Group’s Growth
Dairy Farm Partners with Yonghui Superstores
Jardine Scholars Get Together at Jardine House …
7
Leadership 8
12
Car Showrooms Launched in Yangon and Singapore
Gammon Wins Contracts Worth HK$3.91 billion
Jardine OneSolution Notches up Achievements
Zung Fu Showcases New Mercedes-Benz C-Class …
Feature 14
Staying Ahead of the Game Through Organic Growth
Performance 20
Global Accreditations for Hactl
JLT Named Insurance Broker of the Year
Hat Trick for Astra …
23
Spirit 26
Health in Mind Finale Celebrates Students’ Efforts
New Jardine Ambassadors on Board to Promote Mental Health
Jardine Restauant Group Taiwan Aids Victims of Kaohsiung Gas Explosions
Hongkong Land Paper Mache Panda Exhibition Promotes Conservation …
People 32
35
The ‘Mannings’ Way’ Enhances Staff Communication
in Mainland China
Jardine Schindler Launches Vietnam Apprenticeship
Programme
Enterprise at Work … 7-Eleven Hong Kong
CONTENTS
At the Centre 2
Mainland China a Focus for Group’s Growth
AT THE CENTRE
While Jardine Matheson Group
businesses are performing well in the
face of ‘headwinds’, the Group must
look to new areas to see sustained
earnings growth, and one market
that offers such potential is mainland
China. This was the key message from
Managing Director Ben Keswick in
his address to senior management
in Hong Kong on the Group’s halfyearly results.
While the Group has been active in
mainland China for many years, it now
has a much greater participation in
this massive economy where private
consumption is set to rise by an
impressive US$100 billion annually
over the next few years.
“This increasing consumer economy
plays well to our strengths as a
provider of high quality products
and services,” said Mr Keswick,
citing the superior-build quality of
Hongkong Land’s apartments; the
enhanced vehicles and customer
service from Zung Fu; the trusted
products from Mannings; and
the five-star luxury on offer from
Mandarin Oriental. “Our commitment
is significant, our businesses are
significant, and I believe that China’s
contribution to the Group is going to be
increasingly significant.”
Meanwhile, mixed performances within
the Group’s businesses in the first
half of 2014 resulted in the underlying
earnings for the Group being little
changed from 2013. Strong profits
from Astra in rupiah terms were more
than offset by a weaker exchange rate.
Fewer residential project completions
resulted in a lower contribution
from Hongkong Land despite higher
commercial property earnings.
Satisfactory growth was seen in
Jardine Motors and Jardine Lloyd
Thompson, while the results from
Dairy Farm and Jardine Pacific were
in line with last year.
At the Centre 3
Mainland China a Focus for Group’s Growth
Underlying profit for the first six
months of 2014 was US$739 million,
2% below the same period in 2013.
Underlying earnings per share were
also 2% lower at US$2.00. The
revenue of the Group, including 100%
of the revenue from associates and
joint ventures, was US$30.8 billion,
compared to US$31.4 billion in the
first half of 2013. An interim dividend
of US¢38.00 per share, up 3%,
was declared.
Photo opposite: Hongkong Land has successfully
established a cross-regional business in mainland
China with high quality lifestyle developments such
as Landmark Riverside in Chongqing.
Lord Sassoon Hosts Chinese Premier
Jardine Matheson Group Chairman Sir
Henry Keswick and Lord Sassoon also
attended other events during the visit,
including an official lunch hosted by
Prime Minister David Cameron at 10
Downing Street.
In an article to mark the 60th
anniversary of the CBBC, Sir Henry
said that Lord Sassoon was the third
Group executive to have headed the
council over the past 50 years. In that
time, Jardines’ senior management
had developed relationships with
the leadership in Beijing and in
selected provinces and cities, as well
as with State Owned Enterprises
and, more recently, with the leaders
of the big private sector companies
that were emerging. Today Jardines
had approximately £4 billion
(US$6.4 billion) invested in mainland
China with some 24,000 employees
there and was investing for the future
and looking to expand the range of
its activities.
Right: Jardine
Matheson Group
Director Lord
Sassoon and
Chinese Premier
Li Keqiang at the
China-Britain
Business Council
dinner.
Thistle vol.3 2014
Jardine Matheson Group Director Lord
Sassoon, in his role as Chairman of the
China-Britain Business Council (CBBC),
hosted a dinner in London for visiting
Chinese Premier Li Keqiang and UK
Chancellor George Osborne. The dinner
was attended by other Ministers from
both governments and by the Duke of
York. Premier Li, who was in London
for the annual China-UK Summit, was
accompanied by his wife, Cheng Hong.
Group Continues to Drive Growth in Southeast Asia
A focus on organic growth,
new geographies and business
re-engineering will enable the
Jardine Matheson Group to stay
ahead of the game and drive growth
in the rapidly evolving markets
of Southeast Asia. Addressing
senior management in Singapore
on the Group’s half-yearly results,
Managing Director Ben Keswick
said that economic development in
this region and the continuing rise
of Asian middle class consumers
would provide the foundation for
the Group’s continued expansion.
of people meant that organic growth
was sometimes not enough.
Over the last ten years there had
been many examples of Group
businesses achieving strong organic
growth in Southeast Asia and this
would continue to be one of the
most important and dependable
methods of expansion. As markets
became tougher, however,
competition, costs and shortages
Mr Keswick also told
his audience that he
had confidence that the
Group would achieve its
ambitious growth strategies.
leaders in their fields, together with
the financial resources to support our
ambitions,” he concluded.
“We need something to
kick start growth,” said
Mr Keswick, “and one way to
do this is by opening up new
markets in new geographies.
As consumers across the
Region become increasingly
wealthy, they are demanding
new and higher quality
products and services,
which plays to the strengths
of our businesses.”
“We have a portfolio of
quality businesses and
management that are
Jardine Matheson Group Managing Director Ben Keswick
addressing senior management.
Group Chairman Meets Shanghai Delegation
The ongoing and ambitious
development plans for the Pudong
area of Shanghai were the main topic
on the agenda when Group Chairman
Sir Henry Keswick hosted a delegation
from there in London.
The delegation was headed by,
third right, Sun Jiwei, Deputy
Secretary-General, Shanghai
Municipal Government and Mayor,
Pudong New District Government
and, second left, Yang Xiaoming,
General Manager, Shanghai
Lujiazui (Group) Company Limited,
seen here with, centre, Sir Henry
and, from left, Hongkong Land
Executive Director Raymond Chow,
Group directors Lord Leach and
Lord Sassoon, and Hongkong
Land Head of Commercial Property
China Stanley Ko.
During a visit to London for
the biennial Roundtable on
Sustainable Palm Oil, Indonesian
Vice Minister of Trade Dr Bayu
Krisnamurthi, centre, called with,
third left, Jardine Matheson Group
Chairman Sir Henry Keswick
and, third right, Director Lord
Sassoon at 3 Lombard Street.
Dr Krisnamurthi was accompanied
by, from left, Flora Susan, Head
of Section for Organizational
Commodities, Ministry of
Trade; Nurlaila Nur Muhamad,
Director for Trade Defence;
Merry Maryati, Trade Attaché,
and Hastin Bakti Dumadi, First
Secretary, Economic Affairs, at the
Indonesian Embassy.
At the Centre 5
Indonesian Vice Minister of Trade Calls at 3 Lombard Street
Group Deputy Managing Director Chairs Session on Chongqing
be able to provide insights to
issues such as traffic congestion,
energy shortages, labour supply,
education and healthcare services.
This represents a huge opportunity
for the municipality to leapfrog
into a position to be at the
forefront of urban, economic and
social development.”
In his introductory remarks to
the session, which was entitled
‘Technologies for the Development
of a Big Data Industry and the
Construction of a Smart City’,
Mr Keswick said that as Chongqing
embraced urbanization, it was
facing issues that the use of Big
Data in its development as a Smart
City could help to address.
Mr Keswick said that the challenge
was a complex one – both for the
Municipal Government and the
Chongqing community at large –
and it was important that rural
areas were also included so that
a balanced urban-rural economy
could be developed. It would
be necessary to harness the
community’s ideas and resources
through collaboration with
universities, the business sector
and community organizations so as
to create one unified vision.
“For example,” he said, “imagine
consolidating cross-departmental
data in a single system, to include
urban planning, transport,
pollution control, energy resource
management, healthcare and
other information as a single
resource. If this data could be
available on a consistent basis
and used intelligently, it would
“Chongqing is a fast-growing
municipality with clear ideas and
a sense of direction. Big Data is
a tool that can provide valuable
insights which, if applied correctly
as a wider path of engaging with
the community and business, can
give Chongqing the foundation to
build its very own China dream,”
concluded Mr Keswick.
Jardine Matheson Group Deputy Managing Director
Adam Keswick chairs the session on ‘Technologies
for the Development of a Big Data Industry and the
Construction of a Smart City’ at the ninth annual
conference of the Chongqing Mayor’s International
Advisory Council.
Thistle vol.3 2014
Jardine Matheson Group Deputy
Managing Director Adam Keswick
chaired a session at the ninth
annual conference of the Chongqing
Mayor’s International Advisory
Council (CMIA), which had the
theme ‘Smart City and Big Data Era’.
Dairy Farm Partners with Yonghui Superstores
Dairy Farm has reached agreement to
establish a strategic partnership with
Yonghui Superstores Co., Ltd (Yonghui)
and to acquire a 19.99% shareholding
by way of subscription of new shares
for a consideration of RMB5.69 billion
(US$925 million).
Yonghui is a Shanghai-listed
hypermarket and supermarket operator
based in Fuzhou, Fujian province.
It operates 288 hypermarkets and
supermarkets across 17 mainland
China provinces, with over 60% in
Fujian and Chongqing, and the majority
of the remainder in Beijing, Anhui,
Jiangsu and Henan.
Business co-operation through the
strategic partnership agreement came
into effect immediately with the two
groups aiming to collaborate in a range
of areas, such as procurement, private
label product development, fresh food
processing and store development.
The investment requires the obtaining
of certain regulatory approvals in the
PRC, which are expected to take at
least six months to complete.
“Modern food retail is a growing
category in China and underlying
consumer trends will sustain that
growth for many years. As a leading
Yonghui has an unrivalled
reputation for its fresh
produce and high
standards of food quality.
Asian retailer, Dairy Farm has for some
time been looking for opportunities
to participate in the large and high
growth Chinese market. This strategic
partnership with Yonghui provides an
attractive way to do that,” explained
Dairy Farm Group Chief Executive,
Graham Allan.
“Yonghui is a high quality operator
that has an unrivalled reputation for
its outstanding fresh produce offer
as well as for bringing innovation
and high standards of food quality
to the category. We have been
deeply impressed with Yonghui’s
strong management team, its
compelling business model and
its well-established position in
several provinces. We look forward
to collaborating with Yonghui
across many areas of our respective
businesses to the mutual benefit of
both companies,” added Mr Allan.
For the year ended 31st December
2013, Yonghui had revenues of
RMB30.5 billion (US$5 billion), and
over the last three years, both these
and EBITDA have increased 148%
and 120%, respectively. Yonghui will
invest the funds arising from the share
issue in the further development
of its business, including store
development, investment in supply
chain infrastructure and IT, and
potential acquisitions.
Dairy Farm and Yonghui will collaborate in many
areas including procurement, private label
development and fresh food processing. The
business will also invest in new and existing retail
stores, its supply chain infrastructure and IT.
Jardine Matheson Group Managing
Director Ben Keswick, accompanied
by Jardine Matheson (China)
Chairman David Hsu, has visited the
Group’s business interests in Taiwan
and Macau.
In Taiwan, Mr Keswick stayed in the
recently opened Mandarin Oriental,
Taipei and visited the IKEA Taichung
store. He also dined with local
business partners and leaders and
held a breakfast meeting with chief
executive officers from the Group’s
businesses based there. These
include Jardine Lloyd Thompson,
Jardine Restaurant Group, up-market
supermarket operation Jasons by
Market Place and Jardine Schindler.
In Macau, where the Group has an
increasingly significant presence,
Centre: Jardine
Matheson Group
Managing Director
Ben Keswick and
Jardine Matheson
(China) Chairman
David Hsu with
Professor Jacky
So, Dean of the
Faculty of Business
Administration at
Macau University,
and local
businessmen.
Mr Keswick visited Mannings and
Starbucks outlets and held meetings
with executives from Group companies.
He also attended a reception hosted
by Professor Jacky So, Dean of the
Faculty of Business Administration
at Macau University, to discuss the
growth of Hengqin and its impact
on Macau. Hengqin, a neighbouring
Special Economic Zone three times the
size of Macau and connected by two
At the Centre 7
Group Managing Director Visits Taiwan and Macau Businesses
underwater tunnels, is experiencing a
construction boom, which is expected
to see its current population of 7,000
increase to 250,000 over the next
three years.
In another meaningful session,
Mr Keswick met with Francis Tam,
Secretary for Economy and Finance
of Macau SAR, to discuss the
development of Macau as an economy.
Jardine Scholars Get Together at Jardine House
Jardine Foundation Scholars, past,
present and new, came together at
Jardine House for a lunch hosted by
Jardine Matheson Group Managing
Director and Jardine Foundation
Scholarship Committee member Ben
Keswick. The event was also attended
by other Scholarship Committee
members Anthony Nightingale,
Y K Pang, and Stella Lau, as well
as Group Corporate Secretary and
Director of Group Corporate Affairs
Neil McNamara.
Among the 22 Jardine Scholars who
were present was Dr Kelvin Inge,
the recipient of the first scholarship
awarded by the Jardine Foundation
following its establishment in 1982,
and now a cardiologist based in Hong
Kong. Nine of the current scholars
at the lunch were first and second
year undergraduates from Hong
Kong and mainland China who were
undertaking summer internships with
Group companies before returning to
Oxbridge to continue their studies.
Right: Jardine Matheson Group Managing Director Ben Keswick chats with some of the Jardine Scholars
during the lunch event.
Over 190 scholarships have been awarded
since the Foundation was set up and
currently there are 56 Jardine Scholars
at Oxbridge. These include the 22 new
Scholarships awarded in 2014, 12 to
undergraduates and 10 to postgraduates.
Thistle vol.3 2014
Prior to the lunch, two of the
new recipients of undergraduate
scholarships awarded in 2014, Hong
Kong-based Vincent Man and Michelle
Sum, were presented with their
certificates by Mr Keswick.
Car Showrooms Launched in Yangon
and Singapore
LEADERSHIP
Leadership 9
Car Showrooms Launched in Yangon and Singapore
Cycle & Carriage Automobile
Myanmar (CCAM) is to provide
maintenance and repair services at
the first Mercedes-Benz showroom
to open in Yangon, Myanmar, while
in Singapore, Cycle & Carriage (C&C)
has unveiled a bigger upgraded
showroom for its Kia brand.
The launch of the Mercedes-Benz
showroom, which can display up
to 15 of the latest Mercedes-Benz
models and offers the benefits of
standard servicing, German-trained
technicians and a host of exclusive
Mercedes-Benz driving programmes
and lifestyle benefits, attracted wide
interest in Myanmar. Several senior
Government officials participated in
the launch.
Meanwhile, in Singapore,
Cycle & Carriage unveiled
its newly renovated Kia
showroom at 239 Alexandra
Road and launched the new
1.6L turbo-charged Cerato
Koup. C&C invested almost
S$1 million (US$784,000) in
the new facility, which is 70%
larger than the old showroom
with display space for 12 cars,
double its previous capacity.
The service reception is now
seamlessly integrated into
a new car sales area, while
revamped service facilities
include a new 60-minute
express service and a ‘no appointment required’
drive-in tyre shop.
Centre: President & Chief Executive Officer of Daimler SEA
Wolfgang Huppenbauer with, from left, His Excellency
U Myint Swe, Prime Minister of Yangon; His Excellency
U Win Myint, Minister of Commerce of Myanmar; Jardine
Cycle & Carriage Managing Director, Business Development
Cheah Kim Teck; and Automobile Century Myanmar Co Ltd
Managing Director Aung Moe Kyaw at the launch of the first
Mercedes-Benz showroom in Yangon.
Photo opposite: The inaugural Mercedes-Benz showroom
in Yangon.
Latest Openings at Mandarin Oriental Hotel Group
The 303-room Mandarin Oriental,
Taipei celebrated its opening with an
official ribbon cutting carried out by
the Mayor of Taipei City, Long-bin Hau,
Vice Premier of the Executive Yuan,
Chi-kuo Mao, and celebrated Taiwanese
actress Brigitte Lin, followed by a
reception for more than 250 VIPs. Set
in a prime location in the city’s most
established business district, the
hotel includes six restaurants and bars
showcasing innovative cuisine, MOHG’s
awarding-winning spa concepts and an
impressive wedding chapel.
Champagne teatime in the Jade Lounge of the newly opened Mandarin Oriental, Taipei.
Luxury resort Mandarin Oriental, Bodrum
is located on a 60-hectare waterfront site
on the northern side of the peninsula, at
Cennet Koyu (Paradise Bay). Most of the
109 guestrooms and suites have terraces
with private dining areas and sundecks.
In addition, each suite features a
plunge pool and outdoor shower set in
private gardens with spectacular views
over the Aegean Sea. There are also two
sandy beaches and extensive leisure
facilities, as well as ten restaurants and
bars and a 2,700 square-metre spa.
Meanwhile, the new Mandarin Oriental,
Manila, which is scheduled to open
in 2020, will be part of a mixed-use
development centrally located within
Makati City. The hotel, which will be
owned and developed by Ayalaland
Hotels & Resorts, will be positioned as
one of the leading luxury hotels in the
city with spacious rooms and a range of
elegant and contemporary facilities.
Thistle vol.3 2014
Mandarin Oriental Hotel Group (MOHG)
has opened its latest hotels in Taipei and
Bodrum,Turkey and signed a contract
to brand and manage a new 275-room
hotel in the heart of Metro Manila.
Gammon Wins Contracts Worth HK$3.91 billion
Gammon Construction has won two
building contracts with a total value
of HK$3.91 billion (US$504 million).
They include a public rental housing
development by Hong Kong Housing
Authority at Tuen Mun and Research
and Development (R&D) offices at
Hong Kong Science Park Phase 3c.
The HK$2.82 billion (US$363 million)
Housing Authority contract, which will
provide about 4,600 public rental flats,
comprises five 33 to 38 storey blocks,
a kindergarten, an estate management
office, a day care centre for the elderly,
a commercial centre, and basement car
parking. Other external works include
elevated pedestrian
walkways, noise
barriers, landscaping
and associated
drainage works.
The HK$1.09 billion
(US$141 million)
Science Park
development, which
follows the earlier
A model of Hong Kong Science Park Phase 3c, which is to be built by
award of contracts
Gammon Construction.
for Phases 3a and 3b
will meet the Platinum standard
to Gammon, covers the construction of
under the stringent ‘Hong Kong
two R&D office and laboratory-enabled
Building Environmental Assessment
buildings, both with a basement,
Method Plus’.
and an exhibition hall. The project
Jardine OneSolution Notches up Achievements
Jardine OneSolution (JOS) has notched
up several new achievements, which
reflect its expertise and excellence.
In Malaysia, a government-owned
bank has appointed JOS Malaysia to
acquire a nation-wide subscription
licence for the Microsoft Enterprise
Agreement (EA). Available for
organizations with more than 250
users, this would allow the bank to
licence Microsoft software and cloud
services over a three-year period at
the best available pricing. As a single
point of contact for all the Microsoft
licensing requirements, training and
IT support, JOS Malaysia will help the
bank to better serve its more than
seven million customers and create
savings of more than RM8 billion
(US$2.47 billion).
In Hong Kong, JOS has forged
a new partnership with award-
Jardine OneSolution’s new partnership with Network Box complements JOS’ comprehensive managed
services offering with facilities such as this Security Operation Centre, which provides real-time status
monitoring of the latest cyber threats.
winning managed security services
provider, Network Box, to deliver
leading security technologies and
monitoring capabilities to Small
and Medium Enterprises (SMEs).
The new partnership will leverage
the respective strengths of JOS and
Network Box to provide SMEs with the
industry’s widest ranging managed
IT solutions complemented by the
highest level of protection against the
increasing hazards of cyber threats.
Meanwhile, JOS Hong Kong has
taken its relationship with Cisco
a step further by meeting all the
requirements to attain Cisco’s
Authorized Technology Provider
(ATP) qualification to deliver Unified
Contact Centre Enterprise (UCCE)
infrastructure to businesses in
Hong Kong. JOS is one of the very
few IT services companies in Hong
Kong to achieve this qualification,
underscoring its competence and
capability and its commitment
to developing leadership in the
UCCE market.
The docking at Chu Lai of the ‘Truong
Hai Star 3’ carrying 320 containers
and 1,000 tonnes of steel coils,
marked another significant step
towards THACO’s goal of becoming
the leading logistics services
package supplier in Vietnam by
2015. During the event to mark the
occasion, which was attended by
local government representatives
and the media, THACO introduced
its logistics services package. This
includes sea and road transport,
warehouse and distribution, and
port services.
The new ship represents a total
investment of VND78 billion
(US$3.68 million). Designed
to European standards and
supervised by the German shipping
register, the ‘Truong Hai Star 3’ has
a cargo-carrying capacity of 657
TEU, which is equivalent to 313
40-foot and 31 20-foot containers.
‘Peace of Mind’ from Asuransi Astra
Insurance business Asuransi
Astra has introduced three new
services as part of its ongoing
commitment to providing ‘peace
of mind to millions’ in Indonesia.
The innovative Garda Center, Garda
Siaga, and Garda Mobile HRakses
aim to bring added value to all
Asuransi Astra’s customers.
EMA provides round-the-clock
paramedic services operating
from 22 evacuation points across
Jakarta, Bogor, Depok, Tangerang,
and Bekasi to handle medical
emergencies. Garda Mobile
HRakses, which comprises tablet
and mobile apps that make it
convenient for human resources
managers in companies that are
members of its health benefits
scheme to access information,
is expected to further enhance
customer satisfaction.
Garda Center offers convenient
seven days a week claim
submissions for its customers
in strategic locations in several
Indonesian cities
including Medan,
Jakarta, and Surabaya.
Garda Siaga is an
additional service for
consumers offering
Emergency Roadside
Assistance (ERA) and
Emergency Medical
Assistance (EMA). ERA
is supported by tow
trucks, car transporters
Garda Siaga, a new Asuransi Astra service, includes Emergency
Roadside Assistance.
and motorcycles, while
Leadership 11
Truong Hai Auto Corporation
(THACO), in which Jardine Cycle &
Carriage holds a 29.5% interest, has
expanded its logistics services at Chu
Lai-Truong Hai Port in the Nui Thanh
District of Quang Nam Province with
the maiden voyage of a third ship on
the route from Ho Chi Minh City to
the port.
Guardian Vietnam
Underlines its
Nationwide Footprint
Services at Guardian Health & Beauty’s first two
stores in Hanoi include sharing make-up techniques
and tips with customers.
Guardian Health & Beauty in Vietnam
has underlined its nationwide footprint
with the official opening of its first
two stores in the country’s capital city,
Hanoi, bringing the total number of
current stores in Vietnam to 23.
In celebration of the milestone,
Guardian Vietnam held a grand
opening ceremony at the store in
Ocean Mall, which was attended
by employees, business partners,
long-term vendors and some of
Vietnam best known celebrities.
The on-site festivities also included
complimentary beauty makeovers
and consultations with experts
in cosmetics.
The new store offers a wide range
of makeup, skincare and healthcare
products, in total more than 6,500
international and local items for
customers to choose from.
“With both new stores, we aim to
enhance the total shopping experience
of Hanoi consumers,” said Paul
Sheldrake, Chief Executive Officer of
Dairy Farm Indochina. “Our expansion
into Hanoi is a major step in extending
the Guardian brand.”
Thistle vol.3 2014
THACO Expands Logistics Services
Move Enhances
Wellcome Taiwan Fresh
Produce Operations
Staff pack kiwifruit into individual boxes at Wellcome
Taiwan’s new Fresh Production Centre in Da-Yuan.
Wellcome Taiwan has achieved
a major milestone in enhancing its
supply chain with the move of its
Fresh Production Centre from Taipei
to Da-Yuan.
After 20 years, the old Fresh
Production Centre, which was located
in New Taipei City (Chung Ho), had
become too small to support the
expansion of Wellcome Taiwan. It has
been replaced by a larger and more
modern facility, which incorporates
suggestions from the National Animal
Industry Foundation and Food Industry
Research & Development Institute,
as well as providing employees with
a more comfortable and spacious
environment in which to work. Located
next to Wellcome Taiwan’s Distribution
Centre in Da-Yuan, the new Centre
includes storage and working areas
for fruit and vegetables, meat and
seafood, which connect into the
delivery service operated by chilled or
refrigerated trucks.
“The new centre will enhance
productivity and service quality, and
also help our operations to be even
more efficient and effective,” said
Wellcome Taiwan Chief Executive
Officer Vanny Hsiao.
Jardine Schindler Wins Again in Macau
Jardine Schindler Lifts (Macao)
Limited has won another contract
to supply elevators and escalators
for Macau’s largest residential
community, Nova City.
company has been involved in all
previous phases of the landmark
development on Taipa Island, which is scheduled for completion by the
end of 2017.
Phase V is the largest component
of the Nova City master plan,
comprising eight residential towers
and a lifestyle shopping centre
housing supermarkets, dining and
entertainment outlets. Schindler
will supply a total of 61 elevators
and 18 escalators, including 35
units of Schindler 5500 and 26 units
of Schindler 7000 elevators. The
“We are delighted that the
developers of Nova City once again
have chosen to partner with Jardine
Schindler. This is testimony to our
teams’ excellent work in delivering
premium quality services over
many years,” said Jardine Schindler
Lifts (Macao) Limited Chairman
David Chen.
Zung Fu Showcases New Mercedes-Benz C-Class
‘Bringing the car to the people!’ was
the theme behind Zung Fu’s launch
of the new Mercedes-Benz C-Class in
Hong Kong and Macau. Eye-catching
displays in both locations along
with extensive publicity generated
much excitement and made the new
C-Class the ‘talk-of-the-town’.
The ARMANI/PRIVE hotspot in
Central was the venue to debut the
new model in Hong Kong, attracting
hundreds of Mercedes-Benz devotees.
In the subsequent four weeks, the
new C-Class was displayed at several
high-traffic locations including Pacific
Place, IFC mall, Hysan Place and
outside the Western Harbour Tunnel,
gaining extensive public attention
and exposure.
Meanwhile, China Rouge, a private
members’ club at Galaxy Macau,
saw 600 guests enjoy an evening
extravaganza built around the new
C-Class with the climax, the unveiling
of the new car. Hong Kong awardwinning magician Louis Yan stunned
the crowd by transporting himself in
the blink of an eye from the stage to
the car, which was located outside
the building.
Zung Fu’s launch
of the new
Mercedes-Benz
C-Class in Hong
Kong included an
exclusive event at
the ARMANI/PRIVE
hotspot in Central.
£50 million (US$80 million) during
the period 2015 to 2017.
Leadership 13
Merger Heralds New Phase of Growth for JLT
The merger of JLT Specialty and Lloyd
& Partners will form a single specialty
business of scale and distinctive
capability staffed by many of the
best people in the industry and will
position the enlarged business for
enhanced growth.
Jardine Lloyd Thompson Group Chief Executive Dominic Burke addresses London colleagues on plans for
JLT’s exciting new phase of growth.
Jardine Lloyd Thompson (JLT) has
announced the significant expansion
of its US specialty capabilities and
the merger of JLT Specialty and Lloyd
& Partners to drive a new phase
of growth, following its successful
acquisition of Towers Watson Re last year.
The expansion of the US specialty
capabilities including Energy,
Construction, Financial Lines, Credit,
Political & Security and Aerospace
establishes JLT’s specialty offering
on a global platform, supporting its
ambition to be one of the world’s
leading specialty brokers. It also
represents a significant long-term
growth opportunity for JLT in the
world’s largest insurance market. The
expansion plan is expected to result
in a net investment of approximately
“The expansion of JLT’s US specialty
capability builds on the success
we have had over recent years
and is the next natural step in our
evolution,” said JLT Group Chief
Executive Dominic Burke. “The
merger of JLT Specialty and Lloyd &
Partners creates a real powerhouse,
which promises to enhance our ability
to deliver market-leading organic
growth. Together these plans will
drive significant long-term benefit for
our clients, our people, our trading
partners and our shareholders.”
Significant Contracts for JEC in Hong Kong
Jardine Engineering Corporation (JEC)
has been awarded two significant
contracts in Hong Kong – one to
provide building services installation
works for a major bank, and the other
by the Drainage Services Department
(DSD) for the provision of electrical
and mechanical facilities for two
sewage pumping stations in Tai Po.
Meanwhile, JEC’s project with DSD
is the Hong Kong Government’s first
Electrical & Mechanical engineering
contract to adopt ‘New Engineering
Contract’ (NEC) (Option C). This is
a new form of contract introduced
for public works projects in Hong
Kong under which both parties,
i.e. the project management office
and the contractor, must partner
together and follow the conditions
specified in the NEC in order to
enhance efficiency and overall costeffectiveness.
Thistle vol.3 2014
JEC will be responsible for optimizing
the design and the supply and
installation of a radiant cooling system
known as the ‘Active Chilled Beam’
for all floors of the bank’s offices in
Kowloon Bay. JEC will also supply and
install a building management system,
with programming for the Active
Chilled Beam.
At the signing
ceremony for the
Drainage Services
Department (DSD)
contract are from
left: Ricky Li, Chief
Engineer, and
Kenneth She, then
Assistant Director, of
DSD; and Penn Yeung,
Chief Operating
Officer, and Kent Mak,
Project Manager,
of JEC.
Staying Ahead of the Game Through
Organic Growth
FEATURE
Feature 15
Staying Ahead of the Game Through Organic Growth
Achieving consistent growth across
the Jardine Matheson Group has
always been a primary goal. While
Group businesses continue to
perform well, the ongoing challenge
is how to stay ahead of the game
and drive growth in the face of
rapidly evolving markets where
pressures from rising costs, stiffer
competition, manpower shortages
and the inroads of technology are all
affecting traditional business models
and profits.
For a Group like Jardines, which
thinks long term, ‘organic growth’
supported by ‘bolt-on’ acquisitions
has proven to be a successful
approach. Organic growth comes
in different forms and can focus
on a range of areas of business
development. For example some
Group companies have concentrated
on connecting with their customers
or building an expertise to attract
new ones. Others have taken the
opportunity to expand into a related
business or a new geography.
“The term ‘organic growth’ sounds
like something requiring minimal
effort, arising from the natural order of
things,” said Group Managing Director
Ben Keswick, “but, as we all know, this
is not the case. Organic growth requires
hard work. It means getting the offering
right; meeting customer expectations;
fighting-off competition; anticipating
trends; investing for the future; and
complying with regulations – while
always staying relevant.”
As consumers across the Group’s
heartland of Greater China and
Southeast Asia become increasingly
wealthy, they are demanding new and
higher quality products and services.
This plays to the strengths of Group
businesses. Organic growth allows
businesses to leverage these strengths,
move at a measured pace and
minimize risks.
“We are part of a large and well
respected Group,” said Mr Keswick.
“It provides us with significant
financial strength, a strong identity,
access to first rate partners, and
invaluable opportunities to network
and collaborate. We must use these
competitive advantages to continue
to drive growth. Organic growth is
already a well-tried and tested path
for many of our businesses and is
being used extensively to develop
existing operations, as can be seen
in the examples that follow. In the
foreseeable future, it will continue
to be one of the most important and
dependable methods of expansion
across the Group.”
Photo opposite: Organic growth will continue to be
one of the most important methods of expansion for
businesses across the Jardine Matheson Group, as it
has been for Jardine Lloyd Thompson.
Connecting with Customers
Understanding Customer
Trends at Mannings
“This is especially impressive in the
competitive Hong Kong retail market,”
said Dairy Farm Group Chief Executive
Graham Allan. “During this golden
decade, Mannings’ approach to
Personal medication advice and help with disease management are among the services offered by the
team of professional pharmacists at Mannings Hong Kong.
Thistle vol.3 2014
No-one understands customer trends
better than Mannings Hong Kong as
is evident from the consumer centric
retail model that has been at the heart
of its success over the last decade.
Maximizing the use of consumer data
to satisfy identified customer needs,
Mannings has achieved strong sales
and profit growth, the last six years at
double-digit levels.
product range, store environment and
customer service has played a key
role in our achievements.”
One example is how Mannings has
anticipated the needs of an ageing,
but health conscious population
in Hong Kong. Consumer research
identified several market gaps and
in response, Mannings trialled a
free dietician service and introduced
health advisers to supplement its
existing pharmacy offer. Mannings
also launched a wide range of
international vitamin brands and
spearheaded the popularity of
Chinese health supplements.
Strengthening customer loyalty
has been another key component.
Carefully crafted marketing
campaigns have been used to
build brand awareness, while data
analytics and targeted loyalty card
programmes have driven up average
spend. Indeed, per-member spending
is now twice that of non-members.
“As customers’ behaviour and needs
are always evolving, this consumer
centric approach will be just as
critical tomorrow as it is today,”
said Mr Allan. “With our purpose
and passion, there is every reason
to believe Mannings Hong Kong can
drive another decade of success.”
Astra Honda Motor ‘One
Heart’ Strategy Achieves
Turnaround
being functional to also being
‘fashionable’ under a strong ‘One
Heart’ branding that appealed to
younger customers.
The ‘One Heart’ strategy produced
sales growth over a five-year period
from 2.7 million Honda motorcycles
in 2009 to 2.95 million units in just
the first seven months of 2014.
Faced with falling sales, joint
venture company PT Astra Honda
Motor (AHM), which holds the
licence to manufacture, distribute
and market Honda motorcycles in
Indonesia, pulled off a successful
turnaround to become market leader
and increase market share to an
impressive 63%.
A clear understanding of the market
and innovative product offerings
enabled AHM to transform the
image of Honda motorcycles from
Astra Honda Motor’s assembly line.
“We were energized by our ‘One
Heart’ goal of making customers’
dreams come true,” explained
Astra Director Johannes Loman.
“We applied our ‘One Heart’ strategy
to providing the highest standards
of products and customer services
through the development of our
network of AHM suppliers, our
spare parts shops and our aftersales
service outlets – all with support from
our Honda Customer Care Center.”
Commenting further on the success
of AHM’s turnaround, Astra President
Director Prijono Sugiarto said, “The
‘One Heart’ strategy is helping to
grow our value chain partnerships
and create sustainable business
development for the future.”
One of the ‘One Heart’ advertisements targeted by Astra Honda Motor at younger customers.
Feature 17
Building Expertise
Hongkong Land Develops
Expertise in Mainland China
Hongkong Land
plans to continue to
grow its presence
in the mainland
China market with
developments such as
Landmark Riverside in
Chongqing, which has
set new standards for
contemporary design
and quality.
The business took a major step
forward in the early 2000s when
Hongkong Land partnered with
Vantone Real Estate to develop
Central Park, a world-class luxury
residential project located in
Beijing’s Central Business District.
“In addition to generating substantial
returns, Central Park brought us
recognition from clients and partners,
as well as valuable experience in
developing a project from the ground
up,” explained Hongkong Land Chief
Executive Y K Pang.
Hongkong Land next set its
sights on fast-growing Chongqing
where in 2004 it joined with local
developer, Longfor Properties, to
develop Bamboo Grove. Following
this success, Hongkong Land
co-operated in other residential
joint ventures and, by 2010, its
accumulated expertise and market
knowledge enabled it to take full
control and 100% ownership of its
third residential development in
Chongqing, Yorkville.
Today with successful investments
in Beijing, Chongqing, Chengdu and
Shenyang, Hongkong Land continues
to add to its portfolio with plans to
complete another 18,500 units from
2014 to 2016.
“After many years of hard work and
perseverance, Hongkong Land’s
brand is well established in mainland
China and we have developed a high
degree of expertise in operating in that
market,” said Mr Pang. “With a land
bank of around 9 million square metres
of developable floor area, annual sales
of over RMB4 billion (US$650 million)
and good cash reserves, we have a
rock-solid foundation for Hongkong
Land’s future in this exciting market.”
Specialty Expertise Spurs JLT
Expansion
The success of Jardine Lloyd Thompson
(JLT) has been achieved by consistently
delivering strong levels of organic
growth following the three key
principles of expertise, innovation and
collaboration.
At JLT Specialty Construction insurance
brokerage, for example, the company
started with only three people, 26
years ago. Today it numbers 130
professionals and is widely recognized
as the largest and best construction
team in the London market.
“Investing in our specialty
expertise helps us spot emerging
opportunities, so we’re ahead of
the game, adding value for clients,”
explained JLT Chief Executive Officer
Dominic Burke. “Innovation is
our priority in terms of delivering
new, relevant and cost effective
products to our clients; while
through collaboration, we share best
practices so colleagues can work
together to win clients and large
international projects.”
Another example is JLT Brazil, which
wished to expand its developing
Employee Benefits (EB) unit and
acquired family-run SCK. Where
JLT Brazil had built up expertise in
insurance products, client service
and administration, SCK brought
end-to-end expertise in other areas.
“The acquisition doubled JLT Brazil’s
EB business, creating a platform
for growth that has enjoyed a
highly successful first six months of
operations,” added Mr Burke.
Thistle vol.3 2014
From its first move into the mainland
China market in the mid-1990s with
the joint venture acquisition of a
high-end residential development in
Beijing, Hongkong Land has gradually
grown its presence and expertise to
its strong position today as a crossregional business.
Expanding into Related Businesses
Mandarin Oriental Generates
Revenue Stream Through
‘Residences’
Mandarin Oriental Hotel Group’s
(MOHG) addition to its portfolio of
Residences at Mandarin Oriental has
proved a great success, providing an
additional profit stream in the form
of branding and management fees,
as well as increased hotel revenues.
The first Residences opened above
Mandarin Oriental, New York in 2003
and today MOHG has 14 Residences
projects around the world, eight of
which are completed and operating.
“The Residences at Mandarin
Oriental are a natural extension of
our award-winning brand,” said
MOHG Chief Executive Edouard
Ettedgui. “They attract buyers who
are willing to pay a premium for the
facilities and services provided by
the hotel.”
The Residences at Mandarin Oriental
offer a unique lifestyle: the comforts
of a private home combined with
the unsurpassed amenities and
PORT Technology, the latest transit management system developed by Schindler, boasts a host
of powerful access features to provide its users with an unprecedented intelligent, secure and
personalized transit experience.
legendary service of Mandarin
Oriental. Residents can take full
advantage of MOHG’s signature
services available at the adjacent
hotel, as well as a variety of exclusive
resident-only services.
“With the expansion of Mandarin
Oriental into a truly global company,
the Residences model has provided
opportunities for organic growth,”
said Mr Ettedgui. “This is
testament to the increasing
appeal of our respected
international brand.”
Jardine Schindler
Leverages Technology
to Achieve Growth
The Residences at Mandarin Oriental, Macau.
Jardine Schindler has grown
its profits in Southeast Asia
by 200% over the last decade,
leveraging its cutting-edge
technologies to meet the
ever-increasing requirements
of architects and developers
in their quest to produce
extraordinary buildings.
The latest manifestation of Schindler’s
pioneering destination control is its
third generation PORT technology,
which has taken the entire concept
of building transit to a new level with
users’ personalization, security access
and touchscreen interface.
“By leveraging the new capabilities
of PORT technology along with an
integrated sales and marketing
programme, Jardine Schindler has
not only been able to rapidly grow
PORT sales in its traditional high-rise
office segment, but also successfully
penetrate the mid-rise office and luxury
residential segments,” said Chief
Executive Jujudhan Jena.
PORT is now in use at some of the most
prominent developments in the region,
including the International Commerce
Centre in Hong Kong, Park Ventures
in Bangkok, Integra Tower in Kuala
Lumpur, HSBC Building in Singapore,
Ciputra World development in Jakarta,
Viglacera residential complex in Hanoi
and Yuanlih luxury residential building
in Taipei.
Feature 19
Pursuing New Levels of Quality
People Development Key
for Jardine Motors in
Mainland China
Zung Fu management
trainees undergo
intensive training
to develop the
skills essential
for becoming
future leaders.
Fundamental to any growth strategy
is having the best people. This is
proving particularly important at Zung
Fu China, which has been growing
its presence in mainland China since
the 1980s.
to delight our customers and deliver
quality products, then we need the
best people – young leaders who excel
in creativity, business intelligence and
strategic thinking.”
To nurture the next generation of
business leaders, Zung Fu has set up
a leadership development programme
for young China management
trainees that involves one-on-one
coaching in frontline sales and
vehicle maintenance, and training in
marketing and customer service.
Cycle & Carriage Generates
Profits by Adding Value
“To provide excellent automobile
solutions and be the best partner on
the road is Zung Fu’s mantra,” said
Chief Executive Michael Lee. “If we are
A ‘three R’ strategy – Revamp, Retain
and Raise – was implemented. This
included revamping processes for
better productivity and efficiency and
By enhancing its Mercedes-Benz
aftersales operation, Cycle & Carriage
(C&C) in Singapore generated an
increase in customer loyalty and
significant profit growth.
the introduction of an automated
Centralized Booking System;
retaining customers through selling
new cars that were bundled with
‘service credits’ instead of direct
discounts; and raising awareness by
regularly disseminating information
to customers.
Traditional workshops were
redesigned and a ‘quick fix’ ExpressService was launched along with other
new services, which included air-con
maintenance, a ‘Car-Spa’ and drivein tyre/battery shops. An extended
warranty scheme was also offered to
used car owners to generate a new
revenue stream.
Cycle & Carriage’s ‘Three R’ strategy has increased operational efficiency, thus enhancing the service experience of customers.
“We wanted to stand out
by offering customers an
enhanced experience that
met their needs, while at
the same time creating
more opportunities to
up sell other services,”
explained C&C Singapore
Motor Operations
Managing Director Eric
Chan. “Not only did we
achieve significant profit
growth, but we also
streamlined our operation
and added value to
customers along the way.”
Thistle vol.3 2014
The group now has the largest
dealership network in Southern China
with over 30 outlets in 15 cities and
is currently expanding into Western
China with the target of having 45
outlets in key locations by 2016. Such
a goal will require over 4,500 staff.
Global Accreditations for Hactl
Performance
Hong Kong Air Cargo Terminals
(Hactl) has achieved two major
global accreditations and a
significant Hong Kong award.
The ‘EU RA3’ accreditation means
that all Hactl cargoes bound
for the EU comply with new EU
ACC3 regulations, which were
introduced following the discovery
of explosive devices transported
as air cargo, and became
effective from 1st July 2014.
Achieving RA3 status required
an exhaustive independent audit
of Hactl’s premises, staff vetting
regime, training, procedures and
security measures.
“The fact that Hactl passed
without any issue is a welcome
endorsement of our security
measures,” said Hactl Senior
Manager – Security Services
Andrew Sin.
Hactl has also become the first
handling facility at Hong Kong
International Airport to achieve
Good Distribution Practices (GDP)
accreditation, bringing it in line with
the World Health Organization’s
quality assurance guidelines for the
handling of pharmaceuticals.
To meet the GDP guidelines, Hactl
designated a fast-track ‘Golden Route’
to ensure that all pharmaceutical
cargo enjoys the fastest possible
transit between the apron and
handling areas.
“Given the growing importance
of pharma traffic to the airfreight
industry, we see it as our duty to
our customers to introduce the
highest possible standards for the
handling of such cargo, and we have
pioneered this in Hong Kong with our
GDP certification,” said Hactl Chief
Executive Mark Whitehead.
Meanwhile, Hactl has also received the
Gold Award in the ‘Safety Management
System’ category of the 13th annual
Hong Kong Occupational Safety and
Health Awards, which are designed
to recognize those organizations
providing outstanding performance
in workplace safety and health. Hactl
was one of 312 entries received
from 120 organizations competing in
nine categories.
Performance 21
Global Accreditations for Hactl
“At Hactl, safety is always our priority,”
said Executive Director, Operation
Services Kenneth Chan. “This Gold
Award is a reflection of the excellent
safety regime which has been
implemented at Hactl and is another
great milestone in our journey towards
our goal of achieving zero injury in
the workplace.”
Photo opposite: Hactl’s dedicated temperaturecontrolled ‘Golden Route’ provides fast-track
transportation for high value pharmaceutical
shipments from aircraft to its pharma storage facility.
Top Honda Service Awards for Tunas Dwipa Matra
Tunas Dwipa Matra (TDM), the Honda
motorcycle subsidiary of Tunas
Ridean, carried off two prestigious
awards at the annual National Honda
Service Contest held by Astra Honda
Motor (AHM), which recognizes the
best frontline and workshop people
from across the Honda network
in Indonesia.
This is the third time in recent years
that TDM has taken this top national
award. TDM also won second place
in the ‘Deliveryman’ category with
M Adyawan Dita representing main
dealer TDM Lampung finishing ahead
of 27 other contestants.
“These awards consolidate
TDM’s reputation as a top
performing dealer group for AHM
based on passion in delivering
exceptional customer service,” said
Tunas Ridean President Director
Rico Setiawan.
Thistle vol.3 2014
Asep Wahyudi of Counter Sales at
TDM’s Sahardjo branch beat 69 other
finalists from Honda retail branches
across Indonesia to win first prize
in the ‘Frontline People’ category.
Contestants were judged on their
skill, knowledge, capability and
attitude in customer service delivery.
From left: Indra Harianto,
Director, TDM Main Dealer;
Anton Leoman, Director PT
Tunas Ridean; M Adyawan
Dita, Deliveryman,
TDM Lampung; Asep
Wahyudi, Frontliner, TDM
Sahardjo; Koichi Mizuno,
Marketing Director,
AHM; and Kris Kurnianto,
Chief Operating Officer,
TDM Retail.
Recognition for Astra’s
Tenacity in Corporate
Social Responsibility
Astra’s tenacity in Corporate Social
Responsibility (CSR) over the last
three decades, especially in the four
CSR Pillars of Education, Environment,
Small Medium Enterprises (SMEs) and
Healthcare has been recognized in the
form of a Government award.
Astra’s CSR programmes are carried
out under the umbrella of its SATU
Indonesia initiative with the aim of
making a significant contribution to
improving the quality of life of the
people while nurturing harmony with
communities and the environment.
In the area of education, Astra has
granted 157,605 scholarships and
supported 10,598 schools and 26,654
teachers, while in its support of the
environment, it has planted 2,448,282
trees. Over the years, Astra has
fostered the development of 8,531
SMEs and in healthcare, provided
training to 681 community-based
integrated healthcare centres and free
medical treatment to 41,969 patients
through its Mobile Health Unit.
Excellence Award for Marina Bay Suites
In recognition of its excellence
in design and architecture,
Hongkong Land joint venture
development Marina Bay Suites
(MBS) in Singapore has been
named a winner in the ‘Residential
(High Rise)’ category of the
Federation Internationale des
Administrateurs de Bien-Conselis
Immobiliers (FIABCI) Singapore
Property Awards 2014. Participants
were evaluated on the concept,
architecture and design,
development and construction,
finance and marketing, as
well as environmental impact
and community benefit, of
their projects.
As an award winner, MBS now has
the right to use the coveted FIABCI
award logo and will also go on to
participate in the international
FIABCI Prix d’Excellence Awards
2015. These were first established
in 1992 to recognize real estate
projects that embody excellence
and are an initiative of FIABCI,
which represents every discipline
in the real estate industry and
has chapters operating in some
50 countries worldwide.
Hongkong Land joint venture development
Marina Bay Suites in Singapore was named a
winner at the FIABCI Singapore Property Awards
2014 for design features such as its sculpted
wave-like balconies.
JLT Named Insurance Broker of the Year
Right: Astra President Director Prijono Sugiarto with
Indonesia’s First Lady, Ani Yudhoyono, after receiving
the CSR Award in Jakarta.
Jardine Lloyd Thompson (JLT) was
named ‘Insurance Broker of the
Year’ at the Reactions London
Market Awards 2014, reclaiming
the title it last held in 2011.
a new force in the international
reinsurance industry by becoming
the fourth largest reinsurance
broker in the world with 700 people
in 30 locations in 16 countries.
The group also carried off several
other awards reflecting strong
recognition from their insurance
and reinsurance industry peers
and the judges. These included
three awards for JLT Towers Re, the
company formed by the merger in
2013 of JLT Re and Towers Watson’s
reinsurance business, which created
Ross Howard of JLT Towers Re was
named ‘Reinsurance Broking Chief
Executive Officer 2014’ and the JLT
Towers Re Crisis Management Team
carried off the title of ‘Consultancy
of the Year’, while the JLT Towers
Re merger itself won the ‘Global
Achievement by a London Market
Broker’ award.
Performance 23
Hat Trick for Astra
Astra has been named Fortune
Indonesia’s ‘Most Admired Company’
2014. This follows previous success
in 2012 and 2013 when it was named
‘First Winner in Cross-Sector Industry’
and ‘First Winner in Miscellaneous
Industry’ respectively. Two Astra
subsidiaries, PT United Tractors and
PT Astra Agro Lestari, were also listed
among the most admired companies
in their respective industries and,
with Astra, won awards in the ‘Best
20 of Most Admired Companies’.
These were selected from the list
of ‘Kompas 100 Companies’ in
nine industry sectors based on
their revenue size. The selection
process for the awards used nine
criteria, which comprised quality
of management and products
and services, innovation,
long-term investment,
financial soundness,
people management,
social responsibility, use of
corporate assets, and regional
competitiveness.
“One of the keys to Astra’s
growth and existence is its
philosophy, the Catur Dharma,
the foundation that underlies
the hard and smart work of
the Astra family of 198,863
employees in 183 companies,”
explained President Director
Prijono Sugiarto. “These awards
are the result of exceptionally
effective teamwork because at
Astra, there is no ‘superman’,
but a ‘super team’.”
Right: Astra President Director Prijono Sugiarto receiving
Fortune Indonesia’s ‘Most Admired Company’ Award
2014 from Kompas Gramedia Chief Executive Officer
Agung Adiprasetyo.
Outstanding Performance from Zung Fu
At the 2014 Hyundai Asia & Pacific
Dealers Convention, Zung Fu
subsidiary Hyundai Hong Kong
was presented with the biennial
‘Excellent Market Share Growth’
award in recognition of its significant
increase in market share, from 6%
to 29% in the Light Goods Vehicles
sector over the last five years.
Hyundai Hong Kong has also
outperformed in spare parts
sales, with a 62% increase in 2013
compared to the previous year.
These efforts were rewarded at the
Aftersales service representatives of Zung Fu Hong Kong at the ‘World Skills Hong Kong’ prize presentation
ceremony where they received two awards for their outstanding performances.
2014 Asia-Pacific Parts Conference
of MOBIS, the spare parts division
of Hyundai Motor Company, where
Hyundai Hong Kong was presented
with the ‘Most Improved’ award.
Meanwhile, three of Zung Fu’s
aftersales service representatives
gave outstanding performances at the
‘World Skills Hong Kong – Automobile
Technology’ competition and brought
back two out of three awards. The
biennial two-day event provides a
stage for young people to showcase
their skill sets and to develop
their potential through experience
sharing with contestants from
different industries. The competition
assessments included vehicle
examination and diagnosis skills,
communication skills, critical thinking
ability, attentiveness to detail and
problem solving.
Thistle vol.3 2014
Zung Fu’s outstanding performance
has won it several recent awards.
Mandarin Oriental, Paris Attains ‘Palace’ Status
Mandarin Oriental, Paris has been
granted an official ‘Palace Distinction’
by Atout France, the French Agency
for Tourism Development. The ‘Palace’
accolade is only provided to the best
five-star hotels that fulfil certain
stringent criteria and embody French
standards of excellence, therefore
enhancing the image of France
throughout the world.
Mandarin Oriental, Paris, which is
housed inside an historic Art Deco
building, is now one of only eight
French luxury properties in the city to
have received this unique title. Since
opening three years ago, the 138-room
hotel has received a raft of prestigious
global and local awards, highlighting its
position as one of the most exclusive
luxury hotels in Paris. The hotel is also
currently listed as Number
Two amongst the city’s
best hotels on Trip Advisor,
the world’s largest travel
review site.
“This prestigious accolade
is due to the hard work
and dedication of our
colleagues who aim to
deliver daily the legendary
service for which Mandarin
Oriental is renowned,” said
Mandarin Oriental, Paris
General Manager and Area
Vice President, Operations
Philippe Leboeuf. “We will
continue to focus on our
mission to delight our guests
and ensure that their stay
with us is a memorable one.”
Mandarin Oriental, Paris, where dining in the garden is a popular
attraction, has been granted an official ‘Palace Distinction’ by
Atout France, the French Agency for Tourism Development.
7-Eleven Hong Kong Wins Prestigious Effie Award
7-Eleven Hong Kong has won a
bronze Effie award for its compelling
fast food campaign ‘Everybody Eat!’
in the 2014 Hong Kong Effie Awards.
A total of 93 entries competed for
the prestigious awards, which
were presented to companies that
demonstrated the most effective
advertising initiatives through creativity
and unique brand-building techniques.
Korean food was a feature of the 7-Eleven Hong Kong ‘Everybody Eat!’ food campaign, which won a bronze
award at the 2014 Hong Kong Effie Awards.
Handpicked Korean and Japanese
delectables coupled with an
effective marketing strategy by
7-Eleven Hong Kong proved a huge
success in stimulating consumers
to try out its new food offerings.
A series of engaging marketing
initiatives positively impacted
business performance and earned
positive feedback from customers.
“This recognition by Effie is a true
testament to the cutting-edge
efforts of everyone involved in the
creation of the ‘Everybody Eat!’
campaign, which has received
tremendous appreciation and
support from customers and
industry leaders alike,” said
7-Eleven Hong Kong & Macau
Director, Sales & Marketing,
Rose Yeung.
The Cakes and Bakery Division (CBD)
of Maxim’s Group has won the Gold
Award in the Hong Kong Management
Association 2014 Quality Awards
in recognition of its outstanding
performance in pursuing excellence
and ‘Total Quality Management’.
This is the first time that Maxim’s has
won this prestigious accolade, which
reflects its commitment to introducing
innovative products and offering
diversified choices for customers.
Maxim’s CBD applies a multibranding management strategy
that successfully meets different
customers’ needs through clear market
differentiation. Its brands include
the renowned Maxim’s Cakes,
Arome Bakery, which is targeted
at the younger segment with its
premium Japanese authenticity,
and URBAN Bakery, an innovative
European bakery brand famous for
its croissants in Hong Kong.
“Thanks to the efforts and support
of the entire team, Maxim’s
Cakes and Bakery Division will
continue to leverage its creativity
to develop new products that
indulge customers’ palates,” said
General Manager – Chinese Restaurant
and Branded Products, Martin Lee.
Performance 25
Gold Award for Maxim’s Group
Centre: Martin Lee, General Manager – Chinese Restaurant
and Branded Products, received the Gold Award on behalf
of Maxim’s Group – Cakes and Bakery Division.
Dairy Farm Singapore is the Best
survey encompassing employees’
feedback and management’s comments.
DFSG scored above the market norm
on all 30 Key Performance Indicator
questions with areas that attained top
scores including ‘knowing how my work
contributes to the company’s vision’,
being ‘willing to go the extra mile’ and
‘feeling proud to work in this company’.
Of the 113 companies that participated,
only 13 received this prestigious award,
which was based on a proprietary
“Over the years, Dairy Farm Singapore
has invested in developing and caring
for its team members,” said Human
Holding the ‘Best Company to Work for in Asia’ award 2014, Dairy Farm Singapore (DFSG) Human Resources
Director Carol Yong celebrates the achievement with members of the DFSG Management and HR teams.
Resources Director, Dairy Farm South
Asia (Food) Carol Yong. “I am proud
that we are being recognized for
having workplace practices that are on
a par with some of the best companies
in the world.”
Meanwhile, the second accolade was
the ‘Community Spirit (Excellence)
Award’ presented by the People’s
Association Singapore for DFSG’s ‘Dairy Farm Cares’ culture and
contribution towards fostering
community bonding and environmental
sustainability initiatives. These
form an important part of DFSG’s
comprehensive ‘Corporate Social
Responsibility 10-point Plan’, which
has received such great support across
all businesses that achievements have
exceeded established targets with
37,000 bicycles sold at Giant for ecofriendly commuting, savings of over
S$1.5 million (US$1.2 million) made
from energy-saving equipment, and
staff clocking up over 12,000 hours of
voluntary community service.
Thistle vol.3 2014
Dairy Farm Singapore (DFSG) has
received two outstanding accolades
which bring it recognition for not only
being a great company to work for, but
also one that is a responsible corporate
citizen. The first accolade, the ‘Best
Company to Work for in Asia’ award
2014, was presented by leading HR
trade journal, HR Asia.
CENTRAL Rat Race Raises Record Funds
for MINDSET
SPIRIT
Spirit 27
On Mental Health from
the Jardine Ambassadors
CENTRAL Rat Race Raises Record Funds for MINDSET
The CENTRAL Rat Race has once again
raised record funds for MINDSET
while attracting over 460 entrants in
what has become one of Hong Kong’s
signature charity events.
Now in its ninth year, the Rat Race 2014
raised HK$3.08 million (US$397,000)
for MINDSET in an event which involved
teams of leading executives – all clad
in fancy dress and running shoes –
navigating their way through a fun-filled
obstacle course themed on life in
the business world and set along the
Grade A commercial buildings and
interconnected pedestrian walkways of
CENTRAL, while raising awareness of
the need for physical and mental health.
“The event is so successful because of
its lighthearted take on Hong Kong’s
corporate culture, one of
the attributes that make
the city so famous,”
said Hongkong Land
Chief Executive
Y K Pang. “Yet the
message we want
everyone to remember Left: Hongkong Land Chief Executive Y K Pang presents the cheque for
a record-breaking HK$3.08 million (US$397,000) to Jardine Matheson
is that, even in a
Deputy Managing Director and MINDSET Governor Adam Keswick.
fast-paced competitive
city like Hong Kong, nothing is more
The Rat Race Cup was won by Pizza
important than physical and mental
Hut Hong Kong while Craig Shute from
health, and work-life balance.”
CBRE Limited carried off the ‘Big Rat
Cup’ for the fastest individual senior
New challenges in the 2014 event
executive. The Junior Rat Cup was won
included a ‘Numbers Game’, where
by Cho Sze-chit, the ‘Best Dressed Rat
participants had to solve a Sudoku
Team’ award went to KPMG, and the ‘Fat
puzzle and ‘Making Connections’,
Rat’ award for the team that raised the
which required Rat Racers to pair
most funds was presented to Dairy Farm.
with their teammates to complete a
Photo opposite: Competitors race down Chater Road
as the CENTRAL Rat Race 2014 gets underway.
drawing using a giant pen.
Marking the completion of the 2012-14
programme, the Health in Mind Finale
was held at The Rotunda, Exchange
Square, Central. Over 200 participants
including students graduating
from the two-year programme and
Student advocates share some of their
experiences at the 2012-14 Health in Mind Finale
on how their attitudes towards people with
a mental illness changed as a result of their
involvement in the programme.
representatives from non-governmental
organizations attended the event.
Students shared their experiences of
the programme and Joint School Drama
Show winner Ming Yin College once
again performed its drama, with the
message that love and care from family
and friends are crucial in helping people
with mental illness towards recovery.
first year of the 2013-15 programme
were given a business orientation tour
of Jardines’ operations at Hong Kong
International Airport. Some visited
SuperTerminal One, which is operated
by Hong Kong Air Cargo Terminals
Limited (Hactl), while others were
shown round the customized ground
handling services run by Jardine
Aviation Services.
MINDSET Chairman and Jardine
Matheson Group Managing Director
Ben Keswick presented trophies to 20
student recipients of ‘Outstanding’
awards whose efforts in promoting
mental wellbeing to their peers were
also rewarded with summer internships
at various Group businesses. In
addition, some 100 students with a
high participation record during the
Meanwhile, the 13th year of the
Health in Mind Programme began
with an Orientation Camp for 180
student advocates from 12 schools
at Wu Kai Sha Youth Village. Through
various adventure games, the camp
aimed to build team spirit as well
as the students’ self-confidence in
preparation for their two-year long
roles as mental health advocates.
Thistle vol.3 2014
Health in Mind Finale Celebrates Students’ Efforts
New Jardine Ambassadors on Board to Promote Mental Health
Over 100 guests witnessed the
appointment of 44 new Jardine
Ambassadors as mental health
advocates at a ceremony held in
the 48th floor penthouse at Jardine
House. Outgoing Ambassadors were
also recognized for their contribution
and personal commitment to
promoting mental health issues over
the past two years.
Immediately after the ceremony,
the new Ambassadors attended a
two-day orientation camp in Lantau
where they undertook fun but
strenuous team building exercises and heard from current
Ambassadors who shared their
experiences of working with students,
teachers, service users from NGOs and
fellow Ambassadors.
with them. As the Ambassadors will
work closely with secondary school
students in the Health in Mind
programme, training on how to deal
with adolescents was also covered.
On the second day, mental health
professionals from Kwai Chung
Hospital conducted training on mental
health related topics such as the types
and symptoms of various mental
illnesses, common myths associated
with people with mental illness, and
the necessary skills to communicate
The first assignment for the new
Jardine Ambassadors was to pair up
with peer support workers from Caritas
Wellness Link and visit 30 live-alone
elderly in the Tsuen Wan area, whom
they presented with moon cakes and
fruit donated by Maxim’s Group and
Wellcome Hong Kong respectively to
celebrate the Mid-Autumn Festival.
Centre: Jardine Matheson Group Finance Director and MINDSET Deputy Chairman James Riley with the
new Jardine Ambassadors.
Gardening Activity at Mini-MINDSET Day in Singapore
Forty employees from Jardine Cycle
& Carriage (JC&C) and Gammon
gathered at HortPark to entertain
30 clients from the Singapore
Association for Mental Health to a
half-day tour of the 23-hectare park,
a leisure and recreational area with
21 themed gardens.
Participants broke the ice with a
game of ‘Photo-Hunt’ where they
searched for photogenic spots in
the park and took fun group photos.
This was followed by the opportunity
to make their own terrarium, a mini
garden in a glass container, at the
Terrarium Workshop with a prize for
the person who created the prettiest
terrarium using the colourful sand and
plants provided.
“We discovered that some clients
had a good knowledge of plants
and some had green fingers,” said
Jardine Ambassador Edmund Cheng
of JC&C. “The event was engaging
and heartwarming and I especially
appreciated the opportunity to be
able to have personal interaction with
the clients.”
Cath Lim, Chief Urban Gardener of The Plant Story
in Singapore, explains to Mini-MINDSET Day
participants how to create and care for a terrarium.
Spirit 29
Fun and Interaction at Special MINDSET Days
There was fun and interaction at the
annual MINDSET Fun Day and series
of Mini-MINDSET Days organized
as part of Jardine Ambassadors’
ongoing efforts in raising colleagues’
awareness and acceptance of people
with a mental illness.
Over 300 participants including some
120 staff from across the Jardine
Matheson Group, 120 service users
from Baptist Oi Kwan Social Service,
Caritas Wellness Link – Tsuen Wan,
Castle Peak Hospital, MINDSET Place,
New Life Psychiatric Rehabilitation
Association, Phoenix Clubhouse and
Richmond Fellowship of Hong Kong,
and 60 Jardine Ambassadors came
together at the MINDSET Fun Day held
at YMCA Wu Kai Sha Youth Village in
Hong Kong. Divided into 32 teams
made up of Jardines’ staff and service
users, the participants enjoyed the
fun and excitement of playing games
as well as the opportunity to learn
more about each other through direct
interaction and communication.
Meanwhile, over 100 staff from 13
Group companies and 100 service
users participated in eight Mini-
MINDSET Days. These included
a visit to New Life’s Organic
Farm organized by Jardine
Ambassadors from Hong Kong
Air Cargo Terminals Limited
(Hactl) and Jardine Aviation
Services for service users from
Castle Peak Hospital and two
cupcake making workshops – one for service users of
Richmond Fellowship of Hong
Kong organized by Jardine
At New Life’s Organic Farm in Hong Kong, Jardine
Ambassadors from the Mandarin
Ambassadors from Hactl and Jardine Aviation Services along
with service users from Castle Peak Hospital not only learnt
Oriental Hotel Group, and the
how to cultivate pot plants, but also the importance of
other by a joint team from
accepting people recovering from mental illness.
Jardine Matheson and Jardine
Engineering Corporation for service
the MHA Amity Centre at Kwun Tong
users from Baptist Oi Kwan Social
visited the Hong Kong Heritage
Service. In another activity, other
Museum with Ambassadors from
service users from Baptist Oi Kwan
Jardine Schindler and Jardine Lloyd
Social Service joined Dairy Farm staff
Thompson. In addition, Jardine
in the making of a kaleidoscope.
Ambassadors from Hongkong Land
and Zung Fu invited service users
To explore interesting facts on
from Baptist Oi Kwan Social Service
science, history and heritage, Jardine
to join them on a tour of the Museum
Ambassadors from Gammon arranged
of Coastal Defence and a joint team
a tour to Hong Kong Science Park
from Jardine OneSolution and Pizza
for service users from Hin King
Hut took service users from Richmond
Halfway House of the Mental Health
Fellowship to visit the old Wan Chai
Association of Hong Kong (MHA)
Post Office and heritage attraction, the
in Shatin, while service users from
Blue House.
Jardine Restaurant Group Taiwan Aids Victims of Kaohsiung Gas Explosions
JRG connected at once with the
Kaohsiung City Government to provide
free meals for local victims and
initiated staff ‘Daily Salary Donation’
activities, which in just three days
raised more than NT$500,000
(US$16,500) for dependents
of the firemen who lost
their lives.
Meanwhile, after the KFC
restaurant located in the
disaster area resumed normal
operations, it also offered
free meals and a place to
rest for the army personnel,
policemen, rescue workers
and medical staff involved at
the disaster scene.
The KFC restaurant,
which provided
assistance to those
involved in the
gas disaster relief
operation.
Thistle vol.3 2014
Jardine Restaurant Group (JRG) in
Taiwan responded immediately to
the disaster caused when explosions
from gas leaking from underground
pipelines in Greater Kaohsiung killed
at least 28 people and injured more
than 300 on 1st August. Four firemen
also died in rescue recovery efforts.
Astra Supports
Education Programme
Hongkong Land Paper Mache Panda Exhibition
Promotes Conservation
A ‘Made-in-Hong Kong’ Paper
Mache Panda Exhibition staged by
Hongkong Land and featuring 1,600
pandas was the culmination of the
world’s first series of paper mache
panda workshops, which raised
HK$1 million (US$129,000) for WWF-Hong Kong.
Astra President Director Prijono Sugiarto together
with, right, Second Lady Herawati Boediono, and, left,
First Lady Ani Bambang Yudhoyono who is reading a
story to children at the Rumah Pintar Astra learning
centre in Talagasari village, Balaraja, Banten.
The ‘1600 Pandas World Tour’
was launched in 2008 by WWF
and acclaimed French artist Paulo
Grangeon, who with recycled
materials crafted 1,600 pandas,
the number of living big pandas
left in the wild, to visit various
countries to promote the animal’s
plight as an endangered species.
As the tour’s partner in Hong
Kong, Hongkong Land offered
62 ‘Made-in-Hong Kong’ Paper
Mache Panda Workshop sessions
for around 2,500 participants to
create pandas designed by the
artist especially for Hong Kong.
The exhibition was the result
of these efforts with the 1,600
‘Made-in-Hong Kong’ pandas on
public display at The Rotunda at
Exchange Square, Jardine House
Lobby, and the West Bridge of The Landmark.
Astra is supporting a programme
initiated by Indonesia’s First Lady,
which provides educational facilities
for communities through activities
for preschoolers, youth, women, and
the elderly.
To date Astra has financed the
construction of 20 learning centres
(Rumah Pintar) in nine Indonesian
provinces at a cost of Rp12.8 billion
(US$1.04 million). The company is
also providing the facilities required
for running the centres.
Following a symbolic inauguration
of one of the centres in Talagasari
village, Balaraja, Banten, Astra
President Director Prijono Sugiarto
said, “We hope that Rumah Pintar
Astra will encourage economic growth
through creative endeavours.”
During the event, Astra was presented with the Ministry of
Education and Culture’s ‘Adicipta
Lokatara Award 2014’ for its
dedication to the development
of early childhood education
programmes and non-formal and
informal education.
Some of the 1,600
‘Made-in-Hong Kong’
paper mache pandas
on display at the West
Bridge of The Landmark.
7-Eleven Joins Food Donation Programme
As part of its corporate social
responsibility strategy, 7-Eleven
Hong Kong has become involved
in the campaign to donate
surplus food to local charities
in collaboration with
The Foodlink Foundation, a
Hong Kong-based non-profit
organization. The partnership
aims to make good use
of surplus food and help
promote the idea of sharing
and cherishing food.
The food donation campaign
enables 7-Eleven to make
regular donations of safe-to-eat
surplus packaged bakery items
from its designated stores to the
needy in different communities
around Hong Kong.
7-Eleven Hong Kong is donating surplus food to local
charities in collaboration with The Foodlink Foundation.
A total of 12 Jardine Foundation Scholars
have begun their undergraduate studies
at Oxbridge. Two of the scholarships
were awarded to Hong Kong students,
four to students from mainland China
and four from Singapore, and one each
to undergraduates from Indonesia
and Vietnam.
Four scholars have gone up to Oriel
College, Oxford. They are Michelle
Sum from Hong Kong and Mock Yuan
Bing from Singapore who will both
read Law, and Mao Han Yue and Gao
Ge from mainland China who will read
Computer Science and Philosophy and
Philosophy, Politics and Economics
Spirit 31
Jardine Foundation Scholars Begin their Oxbridge Studies
respectively. Three students are at
Peterhouse, Cambridge. Both Andrew
Lai and Ang Ding Jun from Singapore
will read Law while Chen Yu Dong from
mainland China will read Mathematics.
Two scholars have gone up to Trinity,
Cambridge to read Engineering. They
are Yang Fan Jun from mainland China
and Dao Thanh Thao from Vietnam.
In addition, scholars Vincent Man
from Hong Kong and Rebecca Tan
from Singapore are at Magdalene,
Cambridge where they will read
Economics and Law respectively. The
scholar from Indonesia, Ray Hertanto,
has gone up to Trinity College, Oxford
to read Physics.
Centre: Jardine Matheson Group Managing Director Ben Keswick
with Hong Kong scholars Vincent Man and Michelle Sum.
Left: Head of Group Corporate Affairs Esther Wong; centre, Dr George Koo,
Chairman of Shuping Scholarship; and, third right, Konrad Shek, Chief
Representative, Jardine Matheson (China) Shanghai Office; with, from left,
Jardine Scholars Gao Ge, Yang Fan Jun, Mao Han Yue and Chen Yu Dong.
Left: Jardine Scholar Ray Hertanto from Indonesia receives
his scholarship certificate from Jardine Matheson Group
Director Anthony Nightingale.
Right: Dao Thanh Thao receives her
certificate from Jardine Matheson (Vietnam)
Country Chairman Alain Cany.
Thistle vol.3 2014
Third left: Jardine Matheson Group Chairman Sir Henry Keswick presented certificates
in Singapore to, from left, Jardine Scholars Mock Yuan Bing and Andrew Lai, and right,
Ang Ding Jun and Rebecca Tan, and postgraduate Scholar Liu Yingda.
The ‘Mannings’ Way’ Enhances Staff
Communication in Mainland China
PEOPLE
Following up on the success of its
‘Mannings Cares’ values, which were
introduced in 2012, Mannings China
has held its second ‘Mannings’ Way
Communication Day’ in Guangzhou.
The aim of the event was to encourage
staff at headquarters to achieve an
even better understanding of the
business and to facilitate co-operation
between back office staff and the 1,800
staff at the frontline through knowing
the ‘values’ of the Mannings’ Way –
‘Communication proactively; Act on and
own our company’s goal; Respect and
trust each other; Embrace change; and
Strive for excellence’.
During the special day, the Mannings
Cares values were communicated
through staff sharing stories of how
they applied them in their day-to-day
work with passion and enthusiasm.
Some stories were illustrated by
means of creative dance or mini
drama performances.
In addition to the Communication
Day, Mannings China also holds
other regular events during the
year to bring employees together.
These include town hall meetings,
quarterly business updates involving
some 200 staff, and store working
days when back office staff gain
People 33
The ‘Mannings’ Way’ Enhances Staff Communication in Mainland China
firsthand experience by working on the
frontline in stores.
“This allows them to perform their
tasks better, understand their
customers’ needs and also become
more aware of the challenges facing
frontline colleagues,” explained
Mannings China Human Resources
Controller Andy Leung. “These sessions
can also often help back office staff
generate new ideas to provide better
support to the stores.”
Photo opposite: Mannings China staff show
their appreciation of an on-stage performance
by colleagues during the Mannings’ Way
Communication Day in Guangzhou.
Senior Executive Programme Reinforces Leadership Components
On the first day, the executives were
involved in a challenging business
simulation that identified individual
development needs and learning
objectives. Following on from that
they worked on case studies in order
to gain an in-depth understanding of
the core components of leadership
and learnt about leading and
running businesses firsthand. The
SEP participants also spent three
days on Lantau Island engaged in
competitive activities where the
principles and tools of leadership
were put into action. On the last day
of the Programme, the individual
participants presented their business
case to three retired Chief Executive
Officers for comment, critique
and feedback.
“A core component of the SEP
learning process is the application of
concepts to real business challenges,”
explained Group Human Resources
Head of Executive Development Alan
O’Neill. “Participants come away
enriched with valuable insights,
practical advice and a greater
understanding of what is expected
of them as a Jardines’ leader.”
Participants in the Senior Executive Programme 2014 attended a firing of the Noonday Gun prior to
their stay on Lantau Island with, front row from left, coaches External Consultant Wiktor Tutlewski and
Jardine Matheson Group Treasurer Adrian Teng, and Group Head of Human Resources Ritchie Bent and
Head of Executive Development Alan O’Neill.
Thistle vol.3 2014
As part of the Jardine Matheson
Group’s on-going commitment to the
growth and development of its senior
executives, 14 people from business
units across the Group attended the
2014 Senior Executive Programme
(SEP) in Hong Kong.
Senior Management Appointments
At Jardine Lloyd Thompson (JLT), Mark
Drummond Brady has been appointed
Deputy Group Chief Executive Officer.
The appointment
reflects the
increasing size,
complexity and
international
reach of JLT
following the
significant
Mark Drummond Brady
expansion
of its US specialty capabilities and
the merger of JLT Specialty and
Lloyd & Partners.
At Mandarin Oriental Hotel Group,
Jeremy McCarthy, a respected spa
professional with 25 years of luxury
and diversified hotel and leisure
services experience, has been
appointed Group Director of Spa. Mr McCarthy
who is based
at the Group’s
corporate offices
in Hong Kong,
will lead and
manage the
Jeremy McCarthy
global activities
of Mandarin Oriental’s internationally
acclaimed luxury spa division.
Trevor
Fitzsimmons
is to take up
the position of
Chief Financial
Officer at Jardine
Schindler
Trevor Fitzsimmons
Group based
in Hong Kong on 1st March 2015.
Mr Fitzsimmons has held a number of
senior positions in the Group, most
recently Head of Group Audit &
Risk Management. He will replace
Susanna Ng, who will be retiring
after 30 years with the Group.
Meanwhile
at Jardine
Matheson,
Wilson Fung
has retired
from his
position
Kelly Kong
as Group
Financial Controller after 21 years
with the Group and been succeeded
by Kelly Kong, previously the
Financial Controller of Jardine Pacific
and Jardine Motors. She has been
replaced there by Vinccy Lai who has
joined the Group from KPMG where
she was a partner.
‘We Care’ at Dairy Farm Singapore
Dairy Farm Singapore’s (DFSG) ‘We
Care’ Service Campaign 2014 has been
focused on the three primary areas
of ‘Our People’, ‘Customers’ and the
‘Environment’.
Under the banner of ‘Our People’,
which encompasses staff as well as
customers, DFSG is demonstrating
how it cares to team members,
suppliers, vendors and shoppers
with the central theme of ‘Care –
Greet, Smile and Thank’ along with
an emphasis on being consistent,
recognizing customers and going that
‘extra mile’ for them. The environment
element has involved encouraging the
use of recycled bags to help minimize
the waste of resources.
Innovative programmes have
communicated all three themes across
DFSG via service carnivals, store visits
and the placement of headquarters
staff on frontline attachments in
appreciation of the daily efforts
made by all staff towards the success
of DFSG.
The Logistics team at
Dairy Farm Singapore
enters into the spirit of
the ‘We Care’ Service
Campaign 2014.
Miss Ho was the daughter of Ho
Sai Cheuk, seventh son of Ho Fook,
who was Compradore to Taipan
David Landale in 1922, and brother
of famous Jardine Matheson
Compradore Sir Robert Ho Tung.
Miss Ho joined the Group in 1945
and was the first Chinese person
to work in the Private Office.
During the war she had worked for
the International Red Cross and
also smuggled food and medicines
into Jardines’ staff interned in
camps and hospitals in Hong
Kong. She often dressed as a boy
to avoid Japanese soldiers.
Miss Ho, who retired to London
in 1997, was devoted to her
four sisters – Helen, Yvonne,
Kathleen Choy and Maisie –
and to her nephew, Anthony
Cumine who delivered one of
the eulogies at her funeral.
The other was given by Group
Chairman Sir Henry Keswick.
Jardine Schindler Launches Vietnam
Apprenticeship Programme
Jardine Schindler has launched its first
apprenticeship programme in Vietnam
in partnership with Cao Thang
Technical College in Ho Chi Minh City
and will also open a new training
centre in the city.
Over 100 applications were received for Jardine
Schindler’s first apprenticeship programme in
Vietnam and 20 students have already been
selected to begin their training.
The initial intake of 20 second-year
students will share their second
and third years between Cao Thang
Technical College and Jardine
Schindler’s offices and construction
sites. As well as technical training,
students will be taught customeroriented behaviour, safety
awareness and English. Following
graduation, they will undertake
another year of training with the
company in order to become a
certified Schindler technician.
“We expect to double the intake in
the coming years and later expand
the training partnership to Hanoi
and Danang,” said Jardine Schindler
Vietnam General Director Ashok
Ramachandran.
Jardine Lloyd Thompson (JLT) has held
its first ever Graduates Conference
as part of the group’s ongoing
development of the next generation
of JLT leaders. Forty participants from
Singapore, Malaysia, Hong Kong,
mainland China, Thailand, Korea,
and Indonesia comprising Graduate
Trainees on graduate development
programmes or emerging young talent
with less than five years of work
experience came together for the
milestone event, which was held in
Kuala Lumpur.
Deputy Chairman of JLT Asia and Chief Executive Officer (CEO) of JLT
Specialty Asia David Lum opened the
conference and the guest speaker
was Stella Tan, CEO and Principal
Officer of Tenet Sompo. There were
also organized visits to JLT insurance
partners and client companies in Malaysia.
Further to the conference, participants,
divided into teams and assisted by
mentors, are working on separate
projects to support one of JLT Asia’s
Strategic Pillars, which encompass
People Asia, One Asia, Transform Asia,
Strengthen Asia and Specialize Asia.
Centre: Jardine Lloyd Thompson Sdn Bhd Chief
Executive Officer Michael Leong was amongst those
present at the Graduates Conference.
Thistle vol.3 2014
Elaine Ho, who died in June at the
age of 91, was a Jardine Matheson
Group ‘icon and legend’. She
worked for the Group for over
50 years, as Social Secretary
to successive Taipans and in
later years looking after visiting
dignitaries from London and as its archivist.
People 35
Graduates Conference
for Next Generation of
JLT Leaders
Elaine Ho
ENTERPRISE AT WORK
... 7-Eleven Hong Kong
prominence to fresh food generated an
appreciable rise in sales and positive
customer feedback when it was piloted
in ten stores. The design is now being
implemented in all new stores with
plans to renovate 600 existing outlets
over the next three years.
Another success story has been
7-Eleven’s collection promotions
featuring popular movie and cartoon
characters. This produced record
results in customer engagement in
2013 when 7-Eleven linked a promotion programme into the Hong
Kong cinema launch of Disney’s
The 7-Eleven Hong Kong Head Office team with, back row, centre, Chief Executive Officer Tim Chalk.
‘Monster’s University’ and another
tapped into the local comic book culture.
Innovation driven by teamwork has played a key role in
the success of 7-Eleven Hong Kong, from the opening of its
7-Eleven has also become a significant community hub
first store in 1981 to its position today as the SAR’s leading
and is at the forefront of ‘new’ technology in Hong Kong.
convenience store operator with over 900 outlets.
Customers can pay bills at the cashier, make charitable
donations and, most recently, buy online games and
In an organization, which must continually respond to
shopping portal and iTunes vouchers via 7-Eleven’s secure
the evolving needs of its customers and a demanding
payment hub. A free 30-minute per day Wi-Fi service
economic environment, every team member is encouraged
is available in over 600 stores, while Wi-Fi technology
to devise new solutions and contribute to cross-functional
in its warehouse has enabled 7-Eleven to replace
change projects.
previous paper based and manual processes, creating
an improvement in productivity levels of over 30%. New
“Our current three-year plan focuses the team on
technology is also being investigated at store level
performance, innovation, efficient execution and building
including a trial of self-checkout terminals.
the brand,” explained 7-Eleven Hong Kong & Macau Chief
Executive Officer Tim Chalk. “Each pillar is supported
With teamwork at the heart of all its innovations, over 150
by detailed initiatives, while highlighting the resources
managers from 7-Eleven Hong Kong’s Head Office have
needed for successful completion.”
each spent at least one week working at the frontline in
stores. This has produced hundreds of suggestions on
Among the most visible of 7-Eleven Hong Kong’s innovative
how to improve processes and efficiency and enable store
solutions is its product range, with an average of 150 new
staff to dedicate more time to their customers.
products introduced to stores every month. The company
has led the market in the development of fresh and fast
“Strong teamwork and the implementation of all these
food, an achievement made possible by dedicated teams
innovations over the last three years have resulted in
covering all aspects of new product development, quality
a significant increase in profits,” said Mr Chalk. “This
assurance, marketing, distribution and in-store execution.
reflects our customers’ appreciation that 7-Eleven Hong
Over the next three years, 7-Eleven plans to double sales
Kong is truly responding to their needs.”
in this sector. In addition, a new store design giving more
Please address your comments or
suggestions regarding Thistle to the
Thistle Editor,
c/0 Group Corporate Affairs,
Jardine Matheson Limited,
48/F Jardine House,
Central, Hong Kong
[email protected]
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