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NSCP Smart Card Scheme
Design Workshop
Introductory Session
Prepared by
Smartran Ltd
Version 0.8 (08/04/05)
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Welcome & Introductions
• This workshop is an opportunity for you to
explore the factors affecting the design of a
smart card scheme
• Your facilitators for this workshop:
Kevin Farquharson & Philip Weerakody (Smartran Ltd)
• What are your objectives from today?
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Acknowledgements
The following organisations have contributed
resource and materials to develop the SCNF
workshops:
• Smartran – Design Workshop
• Unicard – Business Case & Sample cards
• Smart Citizen – Card survey
• Scoll Methods - Procurement
• ACT - Implementation
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Workshop Agenda
• Introduction
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How do you assess the needs?
Role Play Exercise 1 – Cards and Forms
Analysing the needs and high level design
Full workshop scope & information sources
• Summary and Next Steps
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Establish Initial Scope & Priorities
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Which LA services (eg Libraries, Leisure, Schools)?
Where are the locations for these services?
What uses within the identified service areas?
Who will be involved (staff, citizens and other parties)?
What information is required for each identified use?
How are these services currently provided?
• Tip – think about the points of contact and interaction between the
citizens, the LA services and current systems and processes. What
happens with the current organisation and systems?
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LA Service
Where?
Location A
Location B
Location C
What?
Process 1
Eg enrol
Process 2
Use a service
Process 3
Pay for something
Who?
Local
Resident
Receptionist
Teacher
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Analysing Needs
and High Level Design
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Needs
General
Local
Government
Social
Commercial
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General Needs (examples)
• Satisfy E-Government initiatives for access to services.
• Inclusiveness and Accessibility – Easier access to services for
all groups in the community
• Reduction of cash handling and the related costs.
• Better citizen authentication and identity management
• Reduce levels of fraud
• Better levels of information on citizen services take-up and
preferences.
• Encourage local or national initiatives such as use of public
transport.
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Local Needs (examples)
• Create a cashless school meals environment
• Promote tourism with better and easier access to tourist
services for visitors
• Provide concessionary leisure centre cards in the locality
• Help resolve parking problems in the locality.
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High Level Design
• We have already looked at Services and Locations, which leads
to what applications will the scheme implement.
• Will the scheme have a networked centralised back office
• Will transactions be collected and stored by the systems
• What are the expected volumes of usage/transactions
• What level of security does the scheme need to support
• What levels of interoperability will be supported (card,systems).
• What are the alliances and partnerships for the scheme.
• Will the card be used as an identity token for central identity
management.
• Which card
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Typical Applications
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Library
Leisure
School
Tourism
Parking
Housing
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Transport
Identity/Entitlement
Purse
Loyalty
Benefits
Authentication/Access
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Draw up Solution cards - Service
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Service
Uses/Functions
Locations
Staff and Citizens involved
Processes
Information required
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Template Solution Card
Scheme Name:
Services: eg Library, Leisure, Housing
Users:
Staff at location
Other council staff
Council Locations:
Functions/Uses:
Processes:
System Requirements:
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What factors determine the first steps?
What applications might you do first?
What is easy?
What is complex?
Where is the greatest interest/demand?
What are the benefits and when do they
arise?
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Complexity
Standard
application
dataset
Smart Card Application
Roadmap Example
E-purse &
application
specific data
Basic citizen
Data (name,
Address etc)
Full set of
linked applications
Linked &
Complementary
Applications
Single Card
Shared Data
Additional
Library, Car Parking
& Leisure - basic usage Locations
And entry pass
Regional
Locations
National
Locations
& Facilities
Scale
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• We have started by trying to understand what
services LAs are currently providing and
analysing them so we could work out what we
would need a smart card scheme to do.
• Before we go any further, we need to explore
the interaction between:
Citizens
LA
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Interactive Exercise
– Cards and Forms
• Interactive role play exercise
• Explore how citizens interact with
services and how you can use smart
cards
• Compare to your existing processes
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Topics for Full Workshop
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2.
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12.
Existing Card Audit
Business Case - link
Data and Information Flows
Designing a smart card scheme based on NSCP software - link
Example business design rules
Procurement
Transportation applications - link
You
Commercial & Technical Design Considerations - link
chose
Communications, Launch & Training - link
Scheme Implementation – link
where
Setting up a Smart Card Scheme – Toolkit (BM)
we go
Application of Middleware
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Communications, Launch & Training
• Preparation for change is key to success
• Communications are critical to keep staff,
citizens and stakeholders informed
• Launch of services require careful planning
and co-ordination of project tasks
• Staff need to be involved at an early stage
and trained on new systems and processes
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Information and Resources
• NSCP CD and Website
– www.nationalsmartcardproject.org.uk
– Bolton - Setting up a Smart Card Scheme - Toolkit
• Other LA experience
– Smart Cities, NSCP Early Adopters, Case Studies
• SCNF – website and events www.scnf.org.uk
• NSCP starter kit and other third party software
• External suppliers and consultants
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Experience Sharing Workshops
• See - www.localegovnp.org.uk
• 22 June, Newcastle
Half day
• 29 June, Harrogate
Half day
• 6 July, Coventry
Half day
• 13 July, London
Half day
• 20 July, Bristol
Full day
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Workshop Close
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Summary
Questions
Next Steps
Close
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