REQUIREMENT Types Of Requirements: Sr No Requirement Types Sr No Requirement Types 1 22 PAN CARD FOR OWNER/PAYER Joint Declaration Form ECS Mandate form Confirmation of Owner Credit Card Authorization Form Credit Card Copy NEFT client consent and proof Employee ID Card Employers Undertaking Fresh Illustration required Illustration not submitted Illustration required - Benefit period Illustration required - Decl not signed Illustration required - DOB mismatch Illustration required - Fund details Illustration required - Gender details Illustration required - not submitted Illustration required - Paying period Illustration required – Plan Illustration required – SA Key person details-Company-Partnership-HUF KYC ID Identification not valid 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 KYC ADD address not valid KYC Address Proof KYC Address Proof For Payer KYC Identification Proof KYC Identification Proof For Payer KYC INCM name in proof mismatches KYC INCM submitted doc old then 6 month KYC INCM submitted proof not valid KYC Income Proof KYC Income Proof For Payer Letter confirming Base Plan Face Amount Letter confirming Base Plan Type Letter confirming Rider type Letter confirming Benefit Period Letter confirming Mode of premium Letter confirming Payment Period Letter confirming Waiver of premium No Fund Details on Application Original cancelled cheque required Customer/advisor cont. details required Photograph Salary Deduction Form 23 KYC ADD address in Proof Mismatches 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Initial Requirement Verification Process/Filtration Process 1.1 Background: Requirement filtration is pre-issuance process where all CS requirements raised need to be verified for the before it is raised. 1.2 Purpose: Filtration activity is very crucial as only those requirements need to be called for/ordered where the application is incompletely logged in. So each & every requirements needed to be thoroughly verified and decision needed be taken accordingly. Requirement 1. Requirement raised for –PAN CARD FOR OWNER/PAYER 2. Requirement raised for ‘Confirmation of Owner’ 3. Requirement raised for – ‘Complete Mailing Address’ 4. Requirement raised for – ‘ECS Mandate Form’ 5. Requirement raised for – ‘Credit Card Authorization Form’ The requirement is generated when the payment method asas ECS The requirement is generated ifthere payment method isselected selected created where iswhen no PAN cardaddress submitted for The requirement is generated the is Proposer and Mandate Form is notINR submitted Annual Premium 50000 or Above. Credit Card and Credit Card Authorization Form is not submitted. incompletely filled in the application form. Relationship is blank, incomplete or details Verify the Mandate Form is submitted. Checkififto see the annual premium in theCard’ illustration forare thestrikeout amount. i.i.i. Verify the method ticked as ‘Credit and whether credit Verify the detailed address on the application form. ii. card IfIfavailable, then the has following details with Cancelled without counter signing. Pan Details areverify provided then check the NSDL website toCheque validate authorization form been submitted or not. ii. Verify whether the details such as State, City and Pin code is Bank Number PAN number. i.ii. Verify the Proposer Details section ofwith theAuthorization application If available, then verify the following details available on application. Branch Number iii. If the PAN Matches with the customer details update the same and form. Account ID don’t iii. form Ifclose available then raise the requirement Requirement created. madeand for –countersigned Initial , Renewal then or Initial & Renewal it Payment Account Holder Name ii. If is strikeout cancel the expiry Card Account TypeDate requirement. Policy signature Chequeholders from account is MICR encoded iii. Relationship with the lifebanking insured, ifdetails, valid iii. Verify If all details are matching then update the details then don’t all the thethe details are matching then update the banking raise the requirement relationship mentioned then don’t raise the don’t raise the is requirement The verification is done from NSDL website. requirement Automation is not built in. 6. Requirement raised for – ‘Credit Card Copy’ 7. Requirement raised for – Employers Undertaking’ 8. Requirement raised for – Salary Deduction Form’ 9. Requirement raised for – Illustration required DOB Mismatch 10.Requirement raised for – Illustration required Gender Details The requirement generated if the payment method is selected as raised when the DOB mismatch isis raised when Method detail mismatch iswith selected with as Salary Salary application Therequirement requirement is generated if Gender payment method isapplication/Age selected as Deduction and thethe Salary Deduction submitted. proof and illustration. and illustration. Employer Form is not submitted Credit card and copy ofUndertaking creditform cardis isnot not submitted. i.i. Verify ifthe method ticked ‘Direct Bill-Monthly whether DOB specified in as theapplication application, onillustration. agemode’ proofmode’ and age the gender specified in and Verify ifthe the method ticked as ‘Direct Bill-Monthly and i. Verify if the method ticked as ‘Credit Card’ & whether Salary deduction is submitted or If submitted not submitted raise Please mentioned on theform illustration. ii. Verify the correct gender reviewing thenot. supporting documents. whether original employer undertaking or not. credit copy submitted or not. ii. Ifrequirement. If the gender age card matches then don’twith raise the requirement iii. the details matches proof and is correctly specified note that the undertaking to beage verified in original/physical at ii. If available, then verify the following details. don’t raise the requirement. ii. then If available, verify the following Branch / Vendorthen front office level at their end.details of credit Employee signature. withthen Authorization form ii. Ifcard available, verify following Employee code. If notthe available, thendetails. ‘NA’ should be mentioned on Employer’s signature with company’s stamp. the Card expiry Date SD form with counter signed by the client. iii. Three email id’s with contact no. name. Employer Policy holders signature iv. IfNote Salary deduction scheme notraise available for BSLI iii. all the details are matching then is don’t the requirement Account Holders name iv. Please note that Salary deduction scheme is not available for BSLI employees. employees. iii. If all the details are matching then update the banking details then don’t raise the requirement. 11.Requirement raised for – Illustration required – Benefit Period /Paying Period 12.Requirement raised for – Illustration required Plan 13.Requirement raised for – Illustration required – SA 14.Requirement raised for – Illustration required Decl not signed The requirement is toraised be raised if Premium payingisperiod Sum details Assured plan when the illustration not the application different as specified in mismatch with application andis illustration. mentioned on application and illustration mismatches. signed. Sum Assured mentioned in the application i.illustration. Verify the illustration and the signature available on i. Verify the Plan details mentioned in application and andillustration. illustration. the i. illustration. the paying detail&mentioned the is ii. IfVerify the signature onperiod illustration applicationinform application andcancel/don’t illustration. raise the requirement. matched, then ii. IfVerify if the mentioned Premium is iii. the illustration declaration is notpaying signedperiod / applicable towith the application plan. mismatches then requirement of “illustration required – decl not signed” is raised 15.Requirement raised for – Illustration required Fund details 16.Requirement raised for – Illustration required not submitted 17.Requirement raised for – KYC ID Identification Not of proposer 18.Requirement raised for – – KYC ID Identification Proof not Valid/ KYC ID name in Proof Mismatches ifIf the Identification proof ofis The the submitted proof The requirement requirement is is raised raised when Fund details Illustration mismatch is not with the policy owner is not submitted. not listed in the AML list. submitted. application and illustration. i. Verify the KYC identification proof document if the illustration is submitted or not. i.ii. ifthe thefunds identification proof of the policy i. Verify mentioned indon’t the application and is submitted along with thethen application. IfVerify illustration is available raise the owner with the documents Application are -If available illustration. ii. submitted Verify that along the submitted availablethen in requirement. don’t raise the requirement. the AML approved document list. ii. Insurer’s Employee Certificate is submitted it iii. Once If validthe then don’t raise the requirement. valid formust the policy in which it by is submitted and iv. will The be document be self-attested policy owner. also for the subsequent policies of the same client. iii. The document must be self-attested by policy owner, If not raise the requirement. 19.Requirement raised for – KYC ID name in Proof Mismatches 20.Requirement raised for – KYC Identification Proof 21.Requirement raised for22.Requirement is raised for – KYC ADD rent receipt Required 23.Requirement raised for – KYC ADD address not valid •KYC ADD address Proof not of proposer i.The Verify the annualized of client considering all the policy of requirement isispremium raised ififthe the address proof isthe not valid The requirement raised name mention on submitted identification Proof of the •KYC ADDwith address in Proof Mismatches client BSLI, if the premium exceeds Rs.10,000 then onlythe the policy i.as Verify the premium of the client considering application form is not same as the name mentioned on rent receipt . proposer is not submitted. •KYC ADD address not Address translatedTheisrequirement requirement of KYC proof required. is to be raised if the of client with BSLI, if the premium exceeds Rs.10,000 identification proof. Verify the premium of the considering submitted proof isannualized inKYC vernacular language (Other than English or owner Hindi) the ifKYC the identification proof document is and ii.i.the Verify the Address Proof document submitted isclient of policy or not. arethe not attested by the BSLI authorized personnel. iii.docs Ifthen document submitted isalong of policy owner then verifypremium if theproof submitted only the requirement ofthe KYC Address is all policy client with BSLI, ifapplication. the exceeds submitted or of not with •KYC ADD address not valid requirement is raised if thelist. submitted address documents are KYC available in(The the AML approved document i. Verify the identification proof document required. 10,000 then only the requirement of KYC Address proof ii. If submitted then verify if the submitted documents proof is not legible.) iv. If submitted valid then don’t raise the requirement. along with the application. ii. Verify the KYC address proof is validlist. as per is required. ADD name inmust Proof Mismatches (The requirement is raised when the are available inbethe AML approved document v.•KYC The document self-attested bysubmitted policy owner ii. the submitted documents are available name mismatch with application and submitted address proof ) in the AML approved document list and it should bethe iii. IfVerify valid then don’t raise the requirement. •KYCAML Address Proof (Thedocument requirement islist. raised when the policy owner address approved readable. iv. The document must self-attested policy owner. proof is not submitted and the be Premium is more thanby Rs.10000.) iii. IfIfthe valid then don’t raisethen the requirement. iii. address matches don’t raise the iv. requirement. The document must be self-attested by policy owner. iv. The document must be self-attested by policy owner. 24.Requirement raised for- KYC INCM bank statement not Authorized 25.Requirement raised for – KYC INCM submitted proof not of proposer 26. Requirement raised for- KYC Income Proof 27.Requirement raised forKYC INCM submitted doc old then 6 month 28.Requirement raised for KYC INCM name in proof mismatches The proof details mentioned Therequirement requirementisisraised raisedwhen whenthe theincome submitted income income proof is noton submitted isof bank statement Salary slip. the KYCis INCM does not with mentioned on proof not in thematch AMLand guidelines. submitted islisted bank the policy statement owner. and it Income is not signed or i.the Verify the annualized premium of the client considering all the policy application. i.i. Verify the annualized premium of the client considering all the sealed Verify bythe bank annualized stamp. premium of the client then only the of client with BSLI, if the premium exceeds Rs.1,00,000 i.i. Verify the annualized premium of the client considering policy of client with of BSLI, if the premium exceeds Rs.1, Verify the premium the client BSLI, if the premium considering all the policy ofwith client with BSLI, if 00,000 the requirement of KYC Income proof is required. then only the requirement of KYC Income proof is required. all the policy of client with BSLI, if the premium exceeds exceeds Rs.1,00,000 then only the requirement of KYConIncome ii.ii. Verify the bank statement submitted and it should be the letter premium exceeds Rs.1,00,000 then only the Verify the document submitted is approved as per the AML proofofisthe required. Rs.1,00,000 then onlyIncome the requirement of KYC INCM head bank of signed and stamped by the bank. requirement of KYC proof is required. guidelines. ii. Verify Verifythe the bank statement submitted and it should be on the proof is required. iii. Salary slip submitted and it should self-attested by client, iii. the document is approved and self-attested, then verify all ii. IfVerify the submitted document is in the name of the letter head of stamped the bank by of authority. signed and stamped by the bank. the be signed and ii. Verify the KYCand Income proof isdocument valid as per validity of document. If considered all acceptable checks submitted are cleared and the document policy owner it is as the iii. Bank statement can be as valid proof only if the iv. Bank statement canraise be considered as validproof proofwith only ifthe the valid list and compare the Income is valid then don’t the requirement. transactiondetails detailsof ofthe thebank bankstatement statementisisnot notmore morethan than6six criteria. transaction Months iv. application. After verification of the submitted documents if still the months older. iii. older. After verification of cleared the submitted document if the requirement cannot be then income proof needs to be iv. After verification ofthe thebank bank statement andifthe ifstill stillrequirement. therequirement iii. IfAfter the name matches then don’t raise v. verification of statement and the requirement cannot be cleared then income proof checked withcannot previous policy, if then submitted. requirement be cleared income proof needs to be iv. The document must be self-attested by policy owner. cannot be cleared then income proof needs to be checked with v. The document must be self-attested by policy owner. needs to be checked with previous policy, if submitted. checked policy, with previous policy, if submitted. previous if submitted. iv. The document must be self-attested byowner. policy owner. v. The Thedocument document must beself-attested self-attested bypolicy policy owner. vi. must be by 29.Requirement raised for - KYC INCM submitted proof not valid 30.Requirement raised for – KYC Identification Proof for Payor 31.Requirement raised for - KYC Address Proof For Payor 32.Requirement raised for – KYC Income Proof For Payor 33.Requirement raised for – Letter confirming - Base Plan Face Amount/ Plan Type 34. Requirement raised for – Letter confirming - Rider type 35.Requirement raised for – Letter confirming – Benefit Period i. requirement The requirement raised ifwhen the Income proof is not The requirement isis when raised the Period is not The is raised the Income ProofBenefit of “Payor” ofValid. the policy Rider Type Detail isis The requirement raised when the Face Identification Amount/Plan Proof Address Proof of not submitted. ii. “Payor” Verify the annualized premium of the considering all thein specified inthe the application form or details mentioned not specified in Application form orclient if the Rider type Type of is not of mentioned the policy isthe not application submitted. form. “Payor” of policy is in not submitted. i. Verify of the client with BSLI, if the premium exceeds then policythe of premium client with BSLI, if the premium exceeds Rs.10,0000 the application and illustration does not match. details mismatch between application and illustration. Verify if the application KYC identification form andproof check document if the Base is Plan i.i. Verify the annualized premium of the client Rs.1,00,000 then only theofrequirement KYC Income proof is required. only the requirement KYC Incomeofproof is required. i.ii.iii. Verify the application and the Verify validKYC income proof inform the name ofcheck Payor ofifthe policy is Rider Face submitted orall not Plan along Type with isof specified the application. or not. considering the policy client BSLI, ifshould the Verifyifamount/ the Income proof submitted iswith valid and itbenefit be submitted or not. is oror not. details arespecified specified not. ii. period Ifreadable. the submitted Face amount/ then verify Plan ifType thethen submitted is specified and premium exceeds Rs.10,000 only thedocuments requirement iii. After verification of the submitted document if the requirement cannot If benefit the Income proof then don’t raise the ii.iv. If period ismatches specified and applicable to list plan the rider details are and applicable to and plan applicable are available to in plan the then AML match approved the details document between of KYC Address proof isspecified required. be cleared then income proof needs to be checked withrequirement. previous policy, v. then Verify all the policy of client and searchor fornot. income if submitted. the details between application and application in thematch and of the illustration. Payor ofthethe ii. Verify ifname theprevious KYC address proof ispolicy. submitted proof,allcheck validitypolicy as perof(KYC annexure) income proof isproof, validif iv. Verify thethe previous thewith client and search for income iii. illustration. Verify Base all Plan previous Face amount policy of / Plan the client, Type is if not submitted iii. If the valid address proof the name of the Payor from previous (if submitted) if the policy logged available with thepolicy previous policy (if submitted) then is don’t raisewithin the 1 iii. If Benefit details are notapplicable specified the the rider are notdate, specified in the specified and search indetails for the policy application, owner or identification proof, to plan, if of the policy isPeriod submitted then the requirement need requirement. year from the Branch receipt if not available withapplication, thein previous ormentioned not applicable to plan, ormentioned theand details v. application, The document must beto self-attested by policy owner. or not applicable plan, orpolicy the details in available the details with the previous in the application then don’t raise the not bethen raised. policy don’t raise the requirement. vi. mentioned The application document be self-attested by the policy owner. inmust the application and illustration does not the and illustration does not match then illustration requirement. does not match, raise requirement. iv. Search previous policy (if submitted) then don’t raise then requirement has to be raised. requirement hasmust to be iv. match Therequirement. document beraised. self-attested by policy owner. the v. The document must be self-attested by policy owner. 36.Requirement raised for – Letter confirming - Mode of premium 37.Requirement raised for – Letter confirming - Payment Period 38.Requirement raised for – Letter confirming – Rider Face amount 39.Requirement raised for – No Fund Details on Application 40.Requirement raised for – Owner and Payor different 41.Requirement raised for – Nominee is a minor The requirement raised when the “Fund are The is is raised when “Mode of Payment” & “Payment Method” The requirement isis raised if the Nominee isDetails” a policy Minor. when the Payor of isnot “Rider Face Amount” Therequirement requirement raised when theOption Payment Period is is not mentioned onapplication the application or when the mode selected in the specified inthan the form. i.different Verify the application form and check if the the owner of the policy and valid is not specified in the application. Ordetail when the“Nominee Rider notVerify specified in the application form. i.application theform application form and check the submitted “Fund along with allocation” is does not match withifthe documents. details” specified not. between application and relationship cannot beor established. specified or is not. Face Amount detail mismatch ii. If Specified theNominee following criteria should be taken care of:and i.i. In Verify the application form and check if the “Mode of Payment” “Payment Method” is Verify the application form and check if the payment ii. case of is Minor, then Appointee details i.illustration. Verify the owner and payor of the policy. specified or not. If fund are specified in application then it should be applicable to the plan. is or not. Ifperiod arespecified thenfunds verify the supporting documents submitted. Ifspecified appointee details are not mentioned, ii. Search for the relationship on basis of data filled the details The the allocation ofvalid the should be 100%, subjective that allocation is i.ii. required. Verify application form and check if the “Rider Face iii. If the client have opted for “Direct Bill” and “ECS documents I,e ECS mandate form / cancelled applicable which willto be plan based. documents ii. requirement If payment period isbe specified applicable to confirmation plan has raised. in application and supporting submitted. Amount” specified or not. toand cheque copy” areissubmitted then the requirement be raised as we require the Funds specified in the application should match the illustration and in case of from client regardingthe the mode of payment needed. then match details between application and iii. If the “Nominee details” is not specified in the valid relationship can be related, then don’t raise multiple funds all the fund should match with the illustration per allocation ii. “Rider Face Amount” is and applicable tothe iv. After verification of above steps, if the clientspecified have submitted/mentioned theas desired details percentage. then don’t raise the requirement. illustration. application, if thethe details mentioned application are requirement. plan then match details betweenon application and Example above point: v. Ifthe details are supporting not specifiedthe or supporting documents does not match with mode selected iii. incomplete If unable the period isdetails not specified inraised. the - 50% / requirement has to be iv. If to then identify, raise a requirement. then raise a requirement. payment In application following are available - Enhancer illustration. vi. If the client have opted for50% Direct bill or any optionfollowing in payment mode credit card) asMaximiser&applicable In illustration are the (Except details - Enhancer application, or not to plan, or the details iii. If the “Rider Face Amount” is not specified in the payment method, Credit card documents are submitted the application then 100%,and In the such scenarios requirement needs towith be raised. requirement of ‘letter confirming mode of premium’ is to be raised. in the application and illustration does notbe iii. application, Ifmentioned the funds are not available, not applicable to to plan, or details specified cannot or not applicable plan, or the details vii. credit card authorization forms with ticked as Initial premium is submitted only for initial accepted then requirement matchand then then requirement has toconfirming be raised. premium notraise for renewal don’t raise theand requirement of ‘Letter mode mentioned inupdate the hence application illustration does not of premium’. But its needs to be checked that Method and Mode is properly opted and credit match thenform requirement hastheto raised. card authorization is submitted only with tickbe on initial premium. 42.Requirement raised for – Appointee details not provided 43.Requirement raised for– Appointee Relation with Proposer not provided 44.Requirement raised for Appointee Signature not provided The is raised if theifAppointee details not provided. Therequirement requirement is raised the Appointee sign not not relation i.provided. Verify the application form and check if the Nominee details provided are of a minor. i. Verify the application formbeand check ifapplication the ii. If so, Appointee details should specified in form. i. Verify the application form and check if the “Appointee relation” is specified specified not. then raise a iii. If appointee details are not in or application “Appointee is specified or not. in application ii. requirement. If appointeeSign” Relation is not specified ii. IfIf Appointee Sign is not specified in application iv. Appointee details are provided, then don’t raise the then then raise the requirement. requirement is raised requirement. v. If appointee DOB is not mentioned raise the requirement for appointee DOB.
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