10110701 YBE 6pp (ROI) BOB:0933701 YBE 8pp (ROI) Version 2.v 11/08/2010 15:43 Page 2
Best of Both bill explained.
Page 1. The first page of your bill gives
you a quick snapshot of your charges.
Page 3. The third page of your bill is a summary
of how your total charges have been calculated.
1
Your bill period
Up to 03 Aug 10
Your account number
8200000000
Invoice date tax point
04 Aug 10
Your bill number
CHE00000000
Your 3 phone number
083 0000000
3 VAT Reg. No.
IE6336982T
Mr AB Sample
1 Sample Road
Sample Town
Dublin 1
his section shows the price plan you are on,
the sum charged before VAT and then the
total direct debit amount including Vat.
It also shows your previous account balance
and your total payments since your last Bill.
2
3
182004529627
1
Total monthly charges
€20.66 ex VAT
Total charges before VAT
€20.66
4.34
VAT at 21.0% on €20.66
2
€25.00
Total charges after VAT
Previous balance
Payments received
4
Your Top-ups for Best Of Both
Bill Summary
Monthly charge
€8.23 ex VAT
€17.00 ex VAT
Top-up credit remaining (on invoice date)
€4.00
VAT at 21% on €00.00 top-ups in the period - already paid
€1.77
4
Your Top-ups
Monthly charge
This shows the monthly charge for your
particular price plan for the coming month
plus any discounts and add-ons (free or
charged) that you have applied for.
For a full explanation of your bill visit our website www.three.ie/bills
6
7
As a valued customer 3 is delighted to give you loads of free browsing.
8
Your bill number
CHE00000000
Your 3 phone number
083 0000000
3 VAT Reg. No.
IE6336982T
Best Of Both usage summary
Voice & Video (minutes)
Internet (Megabytes)
Voice when abroad
Other usage summary
Voice
Total
Time
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
Total (national calls)
Destination
Dublin
Dublin
Mobile
Mobile
3 Mobile
3 Mobile
Dublin
Dublin
Mobile
Mobile
3 Mobile
3 Mobile
Dublin / Fax
Dublin / Fax
Mobile / Fax
Mobile / Fax
3 Mobile / Fax
3 Mobile
3 Mobile
3 Mobile
Limerick
3 Mobile
3 Mobile
3 Mobile
3 Mobile
3 Mobile
3 Mobile
3 Mobile
Total (payments)
Usage summary
Itemised usage
Skype calls
Total (skype calls)
Duration
hh:min:sec
00:10:00
00:10:00
00:10:00
00:10:00
00:10:00
00:10:00
00:10:00
00:10:00
00:10:00
00:10:00
00:10:00
00:10:00
02:00:00
Top up used
Price Plan (€) (ex VAT)
Included
0.000
Included
0.000
Included
0.000
Included
0.000
Included
0.000
Included
0.000
Included
0.000
Included
0.000
Included
0.000
Included
0.000
Included
0.000
Included
0.000
€ 0.000
Total (voice calls)
06:40:00
€ 19.832
Date
Thu 18 Feb
Time
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
19:05
To give you as much information as possible, each service has
been split into the following:
9
Top up used
Duration
hh:min:sec Price Plan (€) (ex VAT)
00:10:00
Included
0.000
00:10:00
Included
0.000
00:10:00
Included
0.000
00:10:00
Included
0.000
00:10:00
Free
0.000
00:10:00
Free
0.000
00:10:00
Included
0.000
00:10:00
Included
0.000
00:10:00
Included
0.000
00:10:00
Included
0.000
00:10:00
Free
0.000
00:10:00
Free
0.000
00:10:00
Included
0.000
00:10:00
Included
0.000
00:10:00 Cash top up
2.479
00:10:00 Cash top up
2.479
00:10:00
Free
0.000
00:10:00
Free
0.000
00:10:00
Free
0.000
00:10:00
Free
0.000
00:10:00 Cash top up
2.479
00:10:00
Free
0.000
00:10:00
Free
0.000
00:10:00
Free
2.479
00:10:00
Free
2.479
00:10:00
Free
2.479
00:10:00
Free
2.479
00:10:00
Free
2.479
04:40:00
€ 19.832
The date and time you used the service
The number called (where applicable)
How long the call lasted (where applicable)
The cost of the call (where applicable)
Destination (where applicable)
Price plan allowance (where applicable)
9
Allowances
This column shows whether your usage was included in your
monthly allowance or if it came out of your cash top-up.
10
10
Subtotal
Each category has a subtotal shown in bold text at the foot of
each column. This relates to the summary charges shown on
page 3 of the bill under ‘Usage summary’.
cont’d
3 Customer Services
PO Box 333
Dublin 2, Ireland
three.ie
© 2010 Hutchison 3G Ireland Limited. A Hutchison Whampoa company.
Registered office: Hutchison 3G Ireland Ltd, PO Box 333, Dublin 2.
Published by Hutchison 3G Ireland Limited, trading as 3. All rights in this publication are reserved and no part may be
reproduced without the prior written permission of the publisher. ‘3’ and its related images, logos and names used in
this publication are trademarks of the Hutchison Whampoa group of companies. The contents of this publication are
believed to be correct at the time of going to press, but any information, products or services mentioned may be
modified, supplemented or withdrawn. The provision of any products and services by Hutchison 3G Ireland Limited is
subject to 3’s customer terms (available at three.ie). The customer terms will take precedence if there is any
discrepancy within this publication.
This document is printed on fully recyclable paper.
H3G0261–001/06R5 3R10380 DD10110701 Jun10 YBE/BOB/0710
0.000
0.000
0.000
52.42
0.000
Total used
104.00 minutes
Charge (€)
(ex VAT)
0.000
0.000
Charge (€)
(inc VAT)
Direct Debit on 25 May 10
Itemised detail
Phone number
01
01
08589076722
08589076722
08589076723
08589076723
01
01
08589076722
08589076722
08589076723
08589076723
01
01
08589076722
08589076722
08589076723
08350833999
08370833999
08310833999
06120773333
08370999999
08370999977
0833333000
0833333225
0833333235
0833333432
08333
Charge (€)
(ex VAT)
47.93
4.36
0.13
€ 25.651
Content services
Date
Thu 18 Feb
Total used
Payments
Voice calls
Voice calls
7
Total charges before VAT
This section divides your usage into the following categories:
8
0.000
The Usage summary above is for information purposes only. There may be minor discrepancies between the Usage summary
and the "detailed" usage, this is due to rounding i.e. usage is rounded from 3 decimal places to 2.
Video calls
Your allowance includes standard voice & video calls & voicemail is free.
(Free = Free 3 to 3 calls and Voicemail)
4.990
€ 25.651
Usage Summary
Messages
Itemised usage
100
100
6
Total (monthly charge)
Page 4 onwards. The final section of your
bill shows your usage in greater detail.
Invoice date tax point
04 Aug 10
20.661
Your flexiunit allowance 04 Aug to 03 Sep
3 to 3 inclusive voice or video minutes 24 Jun to 24 Jul
This shows how much of your monthly
allowance you used.
Your account number
8200000000
Charge (€)
(ex VAT)
* You can use each flexiunit for a 1 minute voice call or 1 Mb of data.
For more details check out three.ie
Inclusive allowance
This column confirms your full monthly
allowance for the coming month, in line
with the price plan you have selected.
Note: To find out your remaining
price plan allowance – go to My3.
Your bill period
Up to 03 Aug 10
Allowance
up to 24 Jul
5
Best Of Both 04 Aug to 03 September
Total
5
€11.00
Total usage from your top-ups
3 VAT Reg. No.
IE6336982T
Direct Debit date
Here's where we'll show you the value of your
top-ups in the last month, how much top-up
you have used and how much you have left
(on the date of the bill).
3
Top-ups in period (see summary page for individual top-ups)
Invoice date tax point
25 Jun 10
Your 3 phone number
083 0000000
Paper Itemised Billing Charge 04 Aug to 03 September
Payment will be taken from your account
on or soon after 23 August 2010.
25.82
25.82 credit
Top-up credit brought forward
Your account number
8200000000
Your bill number
CHE00000000
This is where we tell you what date your
direct debit will be taken from your account.
Thanks for paying
by Direct Debit.
€25.00
Total due by 23 August 2010
Your bill period
Up to 24 Jun 10
Total credits and other charges
What is shown here is the price of your
mobile if you didn’t buy in a store and/or any
other charges or discounts.
3 Customer Services,
Hutchison 3G Ireland Ltd
PO Box 333
Dublin 2
083 333 3333
Your 3 bill for Best Of Both 25
Your 3 bill
25.82 CR
€ 25.82 CR
10110701 YBE 6pp (ROI) BOB:0933701 YBE 8pp (ROI) Version 2.v 11/08/2010 15:43 Page 1
Any
questions?
Your Best of Both bill explained
Best of Both is the new way to manage your
mobile from 3. It gives you peace of mind by
fixing your monthly spend each month and the
flexibility to top up like 3Pay if you need more.
Flexi-units.
My3 .
The quick and easy way to Top-up and manage your account.
My3 is free and helps you manage your mobile account quickly and
easily. You can check your remaining credit, your usage, view recent
bills, register for eBilling and update your account details. Visit My3
online at three.ie or via
on your 3 mobile.
The important thing to understand.
Easy ways to Top-Up with 3.
Your plan comes with fixed amount of flexi-units which can be used for voice
calls or surfing the mobile internet. Flexi-units adapt to the way you use your
phone giving you more flexibility and less waste. It’s that clever.
Simply register your details on My3 and choose one of
these easy options;
Top-up online at My3 at three.ie, just click
on the topping up section.
Use your mobile – go to My3 via Planet 3 –
.
Call 1913 from your mobile.
Purchase a top-up voucher from your nearest 3 store,
stockist or convenience store.
1 flexi-unit =
or
1MB internet
(approx 34 web pages)
So what comes with your price plan.
Bundle of Flexi-units to use on voice calls or the mobile internet
Unlimited Free text to any network anytime
Unlimited 3 to 3 calls
Go Green with 3 and Switch to eBilling.
Help the environment by viewing your
bills on My3. You will receive a text
message when your bill is ready to view.
You can view My3 on your mobile or
online. To get set up call 1913 or go to
My3 at three.ie or Planet 3 .
Free Voicemail
Top up if you need more
Calls to the UK at no extra cost
Use up to 50% of your flexi-units to call UK mobiles
and landlines.
FREE International calls with Skype
Visit three.ie/on3/skype.htm
Excellent Rates with 3LikeHome Roaming
Go to three.ie/international to find out where you can
receive texts for free and use your Flexi-units to call home.
Free Windows Live Messenger
For more info go to Planet3/services/communicate
Planet 3
Easy Access to the Internet, news, sport games & more when you
press your Planet 3 key
Payment
Q. When will my first payment be due?
A. When you sign a contract with us, your first bill is generated on the next available bill cycle
which is generally the very next day. Your first payment is due 19 days from the date of
your bill cycle and is clearly printed on the front page of your bill.
Q. Why is my first bill slightly higher than I expected?
A. On your first bill there are 2 monthly charges in the Bill Summary section. The first charge
is for the partial month, taking you from the date you joined 3 to your bill cycle date. The
second charge is for your first full month, which is charged in advance.
Q. How can I pay my bill?
A. As a Best of Both customer you must sign up to pay by Direct Debit. This is part of the
Terms & Conditions of the Best of Both Price Plan. Paying by Direct Debit is fast, easy and
saves you €4.50 a month in charges.
Q. If I am a Direct Debit customer and I make an interim payment on my account, will
the full amount shown on the bill still be taken by Direct Debit?
A. Yes. If paying by Direct Debit, 3 will always take the full amount stated on your bill. Your
interim payment will be credited to your account and off set against charges the following
month.
Q. What if my Direct Debit fails?
A. If your Direct Debit fails we will notify you by text message and ask that you make an
immediate payment on your account. We suggest that this payment is made using a Laser
Card to avoid any suspension of service. Once payment has been received you will need to
set up your Direct Debit again with us.
Q. My bill says that a call was charged to ‘Cash Top-Up’. What does that mean?
A. This means that the call was not included as part of your Best of Both Price Plan and your
Top-Up credit was used to pay for the call. A full breakdown of your Top-Ups can be found
on the front page of your bill.
Q. If I don’t use all of my Flexi Units one month, can they be carried over to the next
month?
A. No. Unused Flexi Units at the end of a billing period will not carry over to the next month.