JOB PROFILE
Post:
Grade:
Department:
Reports to:
Location:
Waking Night Support Worker
F3 – F5
Care and Support
Service Manager/Service Coordinator (or designated alternative)
Birmingham
Mission Statement
Friendship helps people live fuller lives. Our homes and support meet individual needs and
create better neighbourhoods to live in.
Purpose of the Post
To enable people to live as independently as possible with dignity, promoting general wellbeing
and respect for their wishes and preferences, by providing personal care and support in line
with policies and procedures and individualised care and support plans
Key Results Areas
Key Elements (Key elements are indicators of performance required to achieve KRA’s.
(KRAs set out the results which must
be produced if the post holder is to be
successful in the role.)
The individual elements below may not apply in every situation, nor are they a complete and entire
list)
Support the
Individual Maximise
the independence of
people requiring support,
enabling them to make
real choices in how they
lead their lives as a
citizen in the local
community.
Provide Care &
Support Give care/
support to people in line
with agreed care
plans/planned or
unplanned support
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 Enable people to maximise their independence within their
homes and the local community
 Enable people to maintain integration within the wider
community, including social and personal interests
 Promote and enable individual choices in the support provided
 Adopt a non-judgemental approach and promote equality of
opportunity and fairness of outcome
 Provide the full range of care and support at the primary
location/service as well as across the organisations’ other care
services as and when required
 Provide for all personal care needs, in line with individual care
and support plans
 Ensure peoples’ medication needs are met, prompting and/or
administrating medication in line with the Medication Policy
and care and support plans as required
 Carry out sleep-in duties as and when required.
 Maintain and respect all peoples’ choices, privacy,
confidentiality, dignity and independence, treating them as
individuals
 Ensure that people are fully involved in identifying their own
needs and planning their own support.
 Work as part of a team providing support, as well as lone work
as required
Service provided
Ensure a high quality
service is provided to
everyone
Health & Safety
Ensure health & safety
requirements are met.
Tenancy Support
Monitor the security and
maintenance of the
building and ensure
tenants are supported to
sustain their tenancies
 Act as key worker for individuals, writing and maintaining risk
assessments and support plans where required
 Maintain accurate records of the support provided, as well as
reporting and documenting any issues as they arise
 Promote effective communication with key internal and
external contacts
 Work within Friendship’s policies and procedures.
 Build and maintain relationships with individuals and external
agencies to encourage general wellbeing and social
interaction
 Behave honestly, reliably and openly in all aspects of the job
 Undertake duties appropriate to the role
 Work flexibly on a 7 day rota including evenings, weekends,
bank holidays and split shifts as required
 Abide by the Code of Conduct for Healthcare Support Workers
and Adult Social Care Workers in England
 Manage risk appropriately within the service
 Promote health & safety, safeguarding and wellbeing for self
and others at all times
 Ensure that individuals are supported in understanding and
managing their tenancy, maximising their income, paying their
rent and utilities, reporting repairs and using available facilities
 Promote the involvement of customers in all aspects of the
service. maintain the security of the building
 Support and enable individuals who wish to move on to
alternative accommodation
 Monitor and report any concerns relating to repairs and
maintenance
The above does not constitute an exhaustive list of duties. The post holder may be
required to perform any reasonable tasks commensurate with the level of responsibility
at the request of their Manager. Duties may vary as and when localised procedures are
updated or renewed with varying local authorities that Friendship works with.
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PERSON PROFILE
SUPPORT WORKER
QUALIFICATIONS
 NVQ/Diploma level 2 in Health & Social Care or equivalent, or willing
to work towards
 Certificate in Mental Health/Learning Difficulties or equivalent
EXPERIENCE
 Able to demonstrate understanding of the values required in the role
 Able to demonstrate experience of supporting individuals through paid
work, voluntary or lived experience
 Able to demonstrate understanding of the skills required to deliver
care/support
KNOWLEDGE
 Safeguarding knowledge and good practice
 A general awareness of Health and Safety requirements
SKILLS
 Good verbal and written communication
 Able to keep legible and accurate records
 Able to establish positive relationships
 Ability to empathise with people from all backgrounds and cultures
GENERAL
 Non-judgemental approach
 Flexible to adapt to different work demands
 Continuously strive to improve knowledge, skills and abilities
 People focused- “Can do attitude”
 Good listener
 Well organised
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Essential
Desirable
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METHOD OF ASSESSMENT
App Form Interview
Test
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All employees are expected to work within all Friendship policies and procedures to provide a high quality service and in particular to
always have a high regard for the Equality and Diversity Policy.
All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff must
respect the requirements set out in the Data Protection Act 1998.
To observe all of the Association’s Health and Safety policies, procedures and processes and take all reasonable care to promote Health
and Safety for all.
Employee Name
Date of Issue
Signed by Employee
Date
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