Quality Assurance Co-ordinator
Job Description
JOB TITLE:
Quality Assurance Co-ordinator
HOURS OF WORK:
22.5 hours per week
Occasional evening and weekend work may be required
SALARY:
NJC 28-32 - £24,964 - £28485 pro rata
PLACE OF WORK:
The Vassall Centre, Gill Avenue, Fishponds, Bristol BS16 2QQ
with travel across the region
RESPONSIBLE TO: Director of Corporate Services
RESPONSIBLE FOR: N/A
Aims of the Post:
To lead on enhancing and improving the implementation of the quality assurance systems and
processes of The Care Forum across all teams by developing capacity and good practice within
those teams. Leading on the development of systems to achieve evaluate and improve quality
assurance, the postholder will train and develop staff to quality assure activities including
Volunteering, Equality and Diversity, Service Delivery and Administration.
Main tasks:
1. Leadership and Strategic development
1.1. To lead the SMT and Team Managers in discussions on TCF-wide practice on quality
assurance
1.2. To advise the SMT on how quality assurance can meaningfully add to the strategic and
business plans of TCF.
1.3. To research, implement and review the impact of quality assurance with a view to
improving service effectiveness, efficiency and continuous improvement.
1.4. To work with team managers to collate an overall picture of TCF’s implementation,
compliance and progress against the chosen quality assurance measures.
1.5. To enable teams to clearly demonstrate progress against their chosen priorities for
quality assurance to enhance the delivery of volunteering programmes, VSS, health and
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social care and patient and public involvement.
1.6. Working with VSOs and Team Managers, to develop and implement a Volunteering
Strategy for TCF, creating new projects, contributing to finding applications and
generally evaluating the volunteer experience and impact.
1.7. Crucial to the role will be the requirement to develop and maintain effective working
relationships with internal stakeholders in order to train and develop practices within
each team.
1.8. To maintain effective contacts with relevant local and regional networks for the
development of quality assurance in the health and social care, VSS and volunteering
fields.
2. Delivery of activities and services
2.1. Work with the Team Managers to design appropriate quality assurance systems to meet
TCF’s chosen quality assurance standards.
2.2. Work with team managers and their team members to provide training and support to
ensure that the TCF-wide quality assurance standards are achieved in line with the
TCF’s aims and objectives
2.3. Produce high quality written and verbal quantitative and qualitative reports as requested
2.4. Participate in the roll out and development of TCF’s Team performance management
dashboard, contributing to aims and processes on quality assurance.
2.5. Report on progress on TCF-wide quality assurance to the SMT and/ or Board of
Trustees.
2.6. Lead on and participate in self-assessments and external assessments, with relevant
staff from other teams.
2.7. Lead and undertake projects as appropriate
2.8. With colleagues, plan, implement and review the quality assurance elements of work
plans at The Care Forum.
3. Develop and provide The Care Forum’s research and evaluation functions
3.1. To act as a source of guidance and support to Team Managers on the development of
quality assurance within their own teams.
3.2. To oversee and support the implementation of minimum quality assurance standards
across all teams.
3.3. To support each team to actively implement quality assurance processes and evaluate
the impact on service delivery.
3.4. Working with The Care Forum’s Research and Evaluation Co-ordinator, to identify
learning and practice regarding quality assurance that could be marketed and sold to
other VSS organisations/ members locally.
3.5. Support team managers to collaborate and share learning about good practice within
quality assurance.
3.6. With Team Managers and VSOs, co-ordinate, develop and manage the quality
assurance standards and processes for TCF’s diverse group of volunteers, including
completion of processes for Investors in Volunteers.
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4.
5.
Income generation
4.1 Working in partnership with the Director of Corporate Services, to plan and promote the
learning from quality assurance to potential customers.
4.2 Contribute to the setting of the quality assurance budgets, ensuring that all external work
undertaken generates a small surplus.
4.3 Undertake short-term project work or oversee and line manage work undertaken by
temporary or sessional staff.
4.4 Foster good partnership working relations with external assessment bodies.
4.6 Provide input on TCF quality assurance systems for fundraising bids, and subsequently
to assist on creating quality assurance systems at the planning stage of any new
projects.
Other tasks
5.1 Act at all times as a positive and proactive ambassador for The Care Forum and all its
services.
5.2
Work within and demonstrate a strong commitment to the aims and objectives, key
values, anti-discriminatory and equal opportunities framework, and other policies of The
Care Forum.
5.3
Work within the wider staff team of The Care Forum, attend staff meetings and
participate in training opportunities appropriate to the post
5.4
Be motivated and flexible and use your organisational skills to plan your own workload
within the priorities and goals set by your line manager.
5.5
Be aware of priorities in own work and those of the wider organisation in order to be
flexible to meet the overall needs of the organisation.
5.6
This job description is an outline of the main duties of your post, and you may be asked
to undertake other work consistent with your role.
5.7
Travel as required in connection with this post.
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Person Specification
Research and Evaluation Co-ordinator
This person specification outlines the principal experience, skills and knowledge that the post
holder will need in order to successfully undertake the work of this post.
Criteria
Experience
1. Paid or unpaid work within the voluntary, health and/or social care sector
2. VCSE experience in the fields of equalities, health, social care and wellbeing.
3. Extensive management and development of services, including work with
volunteers
4. Working with colleagues to embed working practices and systems (including
delivery of formal and informal training)
5. Project Management
6. Negotiating and working at a strategic level
7. Working with teams to build their capacity and skills, including training and
writing guidance documents
8. Reporting on impacts, demonstrating evidence of good practice.
9. Organising, facilitating and presenting confidently at a range of meetings,
seminars and events to different audiences
10. Experience in the use of a range of IT packages, including word processing,
desktop publishing, production of publicity and training materials,
spreadsheets, email and internet, established and emerging social media
11. Be able to develop, populate and maintain databases
Skills
20. Excellent verbal and written communication skills, including sourcing, writing,
producing and designing written and electronic reports and web content and
working to a high degree of accuracy
21. Building and sustaining strong working relationships with colleagues, team
members, volunteers, other organisations and senior officers
22. Co-ordinating, prioritising and working under pressure and to deadlines
23. Working effectively both as part of a team and on own initiative
24. Collecting, recording and presenting information in a methodical and structured
way using high-level IT skills
25. Travelling efficiently locally, across the region and to other regions
Knowledge
26. Good working knowledge of the structures, roles and responsibilities of
statutory and non-statutory bodies and policies in the health, social care and
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Essential/
Desirable
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community fields, and the role of the voluntary and community sector within
them
27. In depth understanding and working knowledge of quality assurance processes
relevant to the voluntary and community sector.
Equal Opportunities
28. Strong commitment to equal opportunities and non-discriminatory practice,
including gender, race, sexuality and/or disability equality, and experience of
implementing this in own work and service delivery
29. Clear understanding of nine characteristics enshrined in the Equality Act 2010
and of the barriers to accessing services experienced by disabled and older
people, people with learning difficulties and people with others of the nine
characteristics and in other equalities groups
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E
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E