The Emotionally Intelligent IT Leader
John E. Bucher
Oberlin College
ACM SIGUCCS
Computing Services Management Symposium
April 1, 2003
Primal Leadership:
Realizing the Power of Emotional Intelligence
Daniel Goleman, Richard Boyatzis and Annie
McKee
Harvard Business School Press, Boston, 2002
Emotional intelligence is the ability to
know and manage oneself along with an
awareness and ability to manage one’s
relationships with others.
The #1 task of a leader:
To prime good feeling in those that they
lead. To create resonance - a reservoir
of positivity that frees the best in people.
Limbic open loops
Setting an emotional standard
Emotions are contagious
Laughter and the open loop;
cheerfulness and warmth spread most easily
Leader
Climate
Organizational
success
Leadership Competencies
Self Awareness
Self Management
Social Awareness
Relationship Management
Self Awareness
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Emotional self-awareness
Accurate Self Assesment
Self-confidence
Self-Management
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Self-control
Transparency
Adaptability
Achievement
Initiative
Optimism
Social Awareness
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Empathy
Organizational awaress
Service
Relationship Management
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Inspiration
Influence
Developing others
Change catalyst
Conflict management
Teamwork and collaboration
Where does emotional intelligence come from?
The inherited factors:
genetic
environmental
How does EI get developed?
Thanks!