Recruitment and Admissions
Application Pack: The Student Ambassador Scheme

Are you a current Manchester Metropolitan University student?

Are you passionate about your subject, Higher Education (HE) and University life?

Would you like the opportunity to share your experiences with prospective students?
The Recruitment and Admissions Office (R&A) are looking for Student Ambassadors to support our
recruitment activities and events on campus. The primary purpose of R&A is to ensure that the University
can meet strategic targets and objectives relating to student recruitment, both in the short term and for the
future.
Students Ambassadors play a key role in supporting the smooth running of the recruitment events. Student
Ambassadors are a critical part of the role of R&A, working to enable prospective students to make
informed decisions about progression to HE. The importance of the role cannot be overemphasised in
supporting the R&A office. Visitor evaluation of our recruitment events consistently shows that the
contribution of our Student Ambassadors is one of the most highly regarded aspects of our activities.
Student Ambassadors act as representatives of the University to visitors and other stakeholders.
Student Ambassadors are mostly used for front of house duties at University recruitment events, such as
Open Days and Visit Days. The role can also include assisting with clerical duties to support during the
recruitment cycle and giving advice and guidance during the Clearing process.
You will need to be enthusiastic, reliable and enjoy working as part of a team. This type of work is an ideal
way to build up your skills and enhance your CV. Compulsory training will be provided as part of the
Student Ambassador training programme.
The position is a casual post offering students the flexibility to work around their studies. Most of the
recruitment events are on Wednesdays and Saturdays, therefore you will need to be mostly available on
these days.
Core duties are outlined below however individual roles will vary according to the needs of R&A.
Successful applicants will be placed on a register and advised of relevant work throughout the year.
Application Guidance Notes
The application form is the first stage in the recruitment and selection process to become a Student
Ambassador. It is important, therefore, that you complete all relevant sections of the application form as
clearly and as fully as possible. The information provided in your application form will be used to decide
whether you are invited for an interview.
You must provide all your personal details - Please provide all relevant personal details and contact
information, including your address, telephone number and email address. It is also important to supply us
with the details about your course and previous education.
You must explain how you meet the requirements of the role - It would be helpful to your application if
you respond separately to each item in the person specification explaining carefully what particular
experience you have that contributes to you fulfilling the requirements. In order to be selected for an
interview you must demonstrate that you meet all the essential criteria and as many of the desirable criteria
as possible.
We will not make any assumptions about your abilities - It is not enough to simply say that you have a
particular skill or quality required. You must provide examples of how you have demonstrated this
requirement in your present or previous job or in some other area of your experience, e.g. in voluntary work
or extra curricular activities.
You must be eligible to work in the UK - We have a legal responsibility to ensure that only individuals
who are entitled to live and work in the UK are employed by the University. To confirm this eligibility, we will
ask you to bring specified original documents to the interview. Usually this would be a valid passport,
including a visa for EU or international students, or a full-length birth certificate along with proof of your
national insurance number.
Student Ambassador Job Description
MMU Department:
Student & Academic Services
MMU Section:
Recruitment and Admissions (R&A)
Job Title:
Student Ambassador
Grade:
1 (£6.92ph)
Hours of Work:
Casual Hours
Report To:
The Manager of the event or activity
Principal Accountabilities:
To represent the University at recruitment events and to engage in other appropriate activities which
support the work of the Recruitment and Admissions Office and Faculty Marketing Officers.
Key Tasks:
Event Support
Represent the University at recruitment events, such as Open Days and Visit Days.
Support the set-up of recruitment events such as preparing and dismantling exhibition areas.
Act as a tour guide at recruitment events, giving visitors an informative overview of the university
campuses and telling them about student life.
If living in a relevant MMU Halls of Residence, showing visitors around the accommodation as part of
the campus tour and telling them about the experience of living in Halls.
Play a key part in ensuring that visitors have an enjoyable and rewarding experience at the university by
being approachable and helpful at all times.
Administrative Support
Provide advice and guidance on courses by telephone and in person throughout the recruitment cycle
and particularly during the Clearing period.
Assist with clerical duties, such as mailings and data-entry, to support the activities of R&A.
Team Work
Actively participate as a member of the Student Ambassador team, contributing to a professional
approach at events.
Work flexibly as a member of the Student Ambassador team to ensure the smooth running of
recruitment events.
Postive Approach
Promote a positive image of the University at all times.
To provide excellent customer service at events and use your knowledge and expertise of the university
to assist visitors.
Act as the first point of contact with visitors to the university and answering queries in a friendly and
courteous manner.
Training
Complete mandatory training before recruitment events and take part in any relevant training as part of
the Student Ambassador training programme.
Student Ambassador Person Specification
Job Title:
Attributes
Skills &
Abilities
1
General &
Specialist
Knowledge
2
How
Identified
Rank
I/T/P
E
Ability to undertake any role with a positive and
professional manner.
A/I
E
1.3
Evidence of a responsible attitude and the ability to
show initiative.
A/I
E
1.4
Able to contribute and work effectively in a team.
A/I/T
E
1.5
A commitment to customer care and a professional
approach to any task given.
A/I/P
E
1.6
An understanding of the role of Student Ambassadors
to provide accurate help and assistance to visitors.
I/P
E
1.7
A postive attitude to university life.
I/P
E
2.1
An understanding of the UK education system.
A/I
D
2.2
Knowledge of MMU courses.
A/I
D
3.1
Current MMU Undergraduate or Postgraduate
student.
A
E
3.2
A willingness to participate in the Student
Ambassador training programme.
A/I
E
4.1
Evidence of good time keeping and attendance
record.
A/I
E
4.2
Experience in a customer-facing role.
A/I
D
5.1
Availability on Wednesdays and/or Saturdays.
A/I
E
5.2
Proof of the right to work in the UK.
C
E
5.3
Proof of a working visa (E.U and International
students only).
C
E
Item
Relevant Criteria
1.1
Excellent verbal communication skills and the ability to
engage with staff and visitors.
1.2
Education &
Training
3
Relevant
Experience
4
5
Student Ambassador
Special
Requirements
Date Revised:
September 2013
How Identified
Key:
Rank
A
I
T
C
P
Application
Interview
Task
Copy of Certificates/Documents
Presentation
E
Essential
D
Desirable