▌ Job Description
Job title:
House Coordinator (Residential Recovery Program)
Reporting to:
Residential Recovery Program Operational Manager
Salary:
$56,592 – 60,801 per annum inclusive of 9%
superannuation. (See Schedule 1 of contract for full details
of package)
Hours:
38 hours per week full time employment within a bandwidth
of 8.30am – 5.30pm (fixed term engagement)
Location:
Canberra ACT (some travel may be involved)
Purpose of the position
This position is responsible for the leadership, coordination and administration of a nominated
house within the Residential Recovery Program. The House Coordinator will manage and lead a
team in the delivery of this service; they will uphold RFACT’s principles and practices while aiming
for continuous improvement in there delivery.
The House Coordinator will also work collaboratively and respectfully with all stakeholders and
ensure a safe and valued work environment for their team. They will ensure that the house
operates in accordance with NDIS safeguards and accountability and the appropriate legislation.
Responsibilities & Duties
▌Responsibility 1 – To manage and coordinate the provision of services within the house
including; oversight of support to residents, management and monitoring of service levels,
staffing levels and required outcomes.
Work standard –
 Care Coordination is provided to Participants in line with their NDIS plan.
 NDIS Portal Participant service bookings are facilitated for all supports delivered to the
residents within the house
 Supports are provided to residents in line with their NDIS plan, RF recovery framework with
optimal choice and control and are being delivered in a timely manner.
 Staffing levels are maintained at an appropriate and safe level.
 Participate in a rotating after hours on-call support to the RRP staff
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▌Responsibility 2 – Leads, manages and develops a diverse team in the delivery of
program services
Work standard –
 Staff rosters are maintained to ensure a safe working environment and support for
residents. A positive, cooperative and inclusive working environment exists.
 All new staff members have been properly orientated both in Program ethos &
expectations, service standards and WH&S requirements.
 Performance and behavioural standards expected of the Residential Support Workers and
learning and development is included as part of regular supervision with staff.
▌Responsibility 3 – To undertake and complete necessary administrative and managerial
tasks including, regular maintenance of required record keeping systems, efficient
management of finances and purchases.
Work standard –
 All processes are completed in a timely manner including;
o Timesheets signed & reconciled,
o Petty cash checked & balanced,
o Data base entries are read and amended as required
o Incident Reports reviewed, and
o Any additional correspondence or administrative tasks are dealt with and
responded to in a timely manner.
▌Responsibility 4 – To develop and maintain a safe working environment in accordance
with WH&S standards and Richmond Fellowship Policy and Procedures
Work standard –
 Regular WH&S checks conducted and identified items addressed.
 That staff are aware of safe working practises and where to obtain the necessary
information.
 Staff incidents/ accidents are reported as per RF requirements
▌Responsibility 5 – To develop strong relationships both within Richmond Fellowship and
with Key stake-holders.
Work standard –
 Participate in regular Unit team manager meetings, Richmond Fellowship staff meetings
and inter-agency meetings where appropriate.
 Ensure all correspondence and interagency activities / representation is reflective of RF
principles and practice
 To provide support and camaraderie to team mates and colleagues where needed.
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▌Responsibility 6 – House Coordinators to demonstrate a commitment to personal growth
and development in their role.
Work standard –
 Coordinator’s engage in a process of development in identified areas through self
reflection, peer supervision, external supervision and regular meetings with the
Operations Manager.
Selection criteria
Academic & trades qualifications
Essential
Minimum qualification of Certificate 1V
in Mental Health or equivalent.
Desirable
Experience in leadership & management
of multi-disciplinary team
Work experience & skills
Essential
Demonstrated understanding of mental
health and its impact on the lives of
clients and their families.
Desirable
Experience working with Residential
Mental Health Care
Sound working knowledge of the NDIS
in the A.C.T
Experience managing and leading a
diverse team
Personal qualities & behavioural traits
Essential
Ability to make sound decisions under
pressure
Ability to develop strong interpersonal
skills
Demonstrated ability to achieve
outcomes
Ability to handle confidential and
sensitive information appropriately
Desirable
Excellent written and verbal skills
Demonstrated ability to maintain a
healthy work/life balance
Strong computer skills in relation to
‘Word and Excel’ & attention to detail.
Ability to motivate and educate
colleagues to continually improve
practice and attitudes.
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Relationships
With
1. Operations Manager
Purpose
To provide & receive regular feed-back
and supervision in relation to duties and
identified goals.
To cooperate & contribute to team
training and development.
To co-attend forums & meetings,
promote and network on behalf of your
program and Richmond Fellowship.
2. Human Resources
To comply and cooperate with relevant
policies, awards and legislation relevant
to the conditions and safety of staff &
residents.
To de-brief, reflect and be provided feedback on attitude & practices in addition to
developing self awareness skills.
3. Clinical Services (SAT / Clinical
Manager
Employee Signature__________________________________________Date________________
Manager Signature___________________________________________Date________________
Performance review period: 3 months. On the successful completion of performance probationary
period, salary will be reviewed.
Next review date__________________________
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