Quarterly Service Report
January 1, 2017 - March 31, 2017
Nevada’s Resource to Ensure People are Connected to the Services they Need
Nevada 2-1-1 is part of a nationwide network of call centers that provide information and referral (I&R) services to
Nevada residents. Available information includes basic human services, physical and mental health resources,
employment support services, programs for children, youth and families, support for seniors and persons with
disabilities, volunteer opportunities, and support for community crisis and disaster recovery.
Nevada 2-1-1 is available 24 hours a day, 7 days a week, and information is provided in multiple languages.
2-1-1 Database
Benefits of 2-1-1 Services
 It is a useful resource for individuals who need help and don’t know
where to find it. The call center and on-line directory provides a
consumer with information about local resources and how to access
services.
 It is a helpful repository where other service providers can go to find
resources needed by their clients.
 2-1-1 can assist during times of disaster by directing non-emergency
calls away from 9-1-1.
The 2-1-1 Database Includes:
3,344 Services
2,102 Programs
858 Agencies
 The 2-1-1 system collects important data about emerging needs,
trends, and gaps in services.
In Qtr2 FY2017, a total of 29,095 calls
were answered on the 2-1-1 help-line.
In Qtr2 FY2017, a total of 14,487 people
In Qtr2 FY2017, a total of 245 people
People can access 2-1-1 services through a variety of different ways.
searched the web.
texted for support.
Calls - - - - - - - - - - - 31,695
Website - - - - - - - - - 19,869 Text - - - - - - - - - - - - - - 194
In Qtr3 FY2017, a total of 31,695 calls
were answered on the 2-1-1 help-line.
In Qtr3 FY2017, a total of 19,869 people
searched the web.
Services Provided
There is a toll-free number with live operators 24-hours a day, 365 days
a year. Information is also available online and via text.
Nevada 2-1-1 is operated by the Financial Guidance Center
In Qtr3 FY2017, a total of 194 people
texted for support.
Quarterly Service Report
January 1, 2017 - March 31, 2017
Nevada’s Resource to Ensure People are Connected to the Services they Need
Nevada 2-1-1 collects demographic information on individuals calling the help-line as a way to understand their
consumer-base. The following charts represent the demographics of individuals served between January 1, 2017 and
March 31, 2017.
The majority of individuals calling Nevada 2-1-1 are women between the ages of 30-39.
Gender
Age
Chose not to answer
11 - 19
20 - 29
30 - 39
40 - 49
50 - 59
60 - 69
70 - 79
80 - 89
90 - 99
2,949
110
2,251
2,906
2,511
2,761
1,972
66%
808
269
21
0
500
1,000
1,500
2,000
2,500
3,000
3,500
10,895 Clients Identified as
Female
Race
Asian
272
28
Asian & White
Black/African American
2,733
Black or African American and
White
Native American or Native Alaskan
and White
Native American/Native Alaskan
4,747
2,066
Native Hawaiin/Pacific Islander
140
93
1,311
4,766
90
Other Multiple Race
151
White/Caucasian
161
Text
Chose not to answer
Nevada 2-1-1 is operated by the Financial Guidance Center
24%
4,008 Clients Identified as
Male
Quarterly Service Report
January 1, 2017 - March 31, 2017
Nevada’s Resource to Ensure People are Connected to the Services they Need
Nevada 2-1-1 assists people in identifying what their needs are and provides them referrals to available services which
can support those needs.
The majority of individuals calling Nevada 2-1-1 requested assistance with
basic needs such as housing, food and utilities.
Top 5 Needs
32%
%%
Housing
10%
9%
Utilities
5%
5%
Food
Income Support and
Employment
Individual and
Family Support
Services
Where People Need Help Most
Top 5 Zip Codes
12700
2199
722
Clark
937
Washoe Balance
Other/
Of State Unknown
Nevada 2-1-1 is operated by the Financial Guidance Center
5.3%
89101
Clark County
4.9%
89121
Clark County
4.0%
89108
Clark County
3.9%
89115
Clark County
3.7%
89119
Clark County
Quarterly Service Report
January 1, 2017 - March 31, 2017
Nevada’s Resource to Ensure People are Connected to the Services they Need
Category of Service
Low Income/Subsidized Private Rental Housing
Food Pantries
Electric Service Payment Assistance
Rent Payment Assistance
Community Shelters
Transitional Housing/Shelter
Identification Card Fee Payment Assistance
Extreme Cold Weather Shelters
Aging and Disability Resource Centers
Rapid Re-Housing Programs
Gas Service Payment Assistance
General Clothing Provision
Domestic Violence Shelters
Work Related Fee Payment Assistance
Emergency Shelter Clearinghouses
Legal Representation
Food Stamps/SNAP
VITA Programs
Medicaid Applications
Diapers
Bus Fare
Community Clinics
Job Search/Placement
Homeless Motel Vouchers
Medical Appointments Transportation
General Dentistry
Family Support Centers/Outreach
Self-Representation Assistance
Senior Ride Programs
Home Maintenance and Minor Repair Services
Return to Point of Origin
Family Crisis Shelters
Congregate Meals/Nutrition Sites
Landlord/Tenant Assistance
Job Search Resource Centers
Personal Care
Comprehensive Job Assistance Centers
General Legal Aid
Individual Counseling
Nevada 2-1-1 is operated by the Financial Guidance Center
Qty
3,654
3,518
3,416
3,131
2,031
1,195
1,036
991
782
774
743
722
673
657
621
524
524
513
474
444
444
419
418
411
397
396
382
324
314
302
295
294
290
284
269
268
267
242
237
%
8%
7%
7%
7%
4%
3%
2%
2%
2%
2%
2%
2%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
0%
Quarterly Service Report
January 1, 2017 - March 31, 2017
Nevada’s Resource to Ensure People are Connected to the Services they Need
Thrift Shops
Disability Related Transportation
Pre-job Guidance
Wireless Service Providers
Homemaker Assistance
State Unemployment Insurance
Mortgage Payment Assistance
Temporary Employment
WIC
Social Security Disability Insurance
Child Care Centers
TANF
State Medicaid Managed Care Insurance Carriers
Water Service Payment Assistance
Child Care Expense Assistance
General Paratransit/Community Ride Programs
Personal/Grooming Supplies
Prenatal Care
Home Delivered Meals
Weatherization Programs
Prescription Expense Assistance
Specialized Information and Referral
Day Shelters
General Relief
Elderly/Disabled Home Rental Listings
Better Business Bureaus
Civil State Trial Courts
Home Health Aide Services
General Consumer Complaints
Rental Deposit Assistance
General Counseling Services
Elder/Dependent Adult Abuse Reporting
Elder Law
Health Care Discount Enrollment Programs
Ex-Offender Reentry Programs
Senior Advocacy Groups
Birth Certificate Fee Payment Assistance
Animal Control
Disability Rights Groups
General Health Insurance Information/Counseling
Nevada 2-1-1 is operated by the Financial Guidance Center
233
221
213
207
206
203
198
197
178
178
176
174
166
164
163
161
152
140
138
138
130
129
123
123
122
120
120
118
114
107
102
101
98
98
96
96
95
95
95
94
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
Quarterly Service Report
January 1, 2017 - March 31, 2017
Nevada’s Resource to Ensure People are Connected to the Services they Need
Domestic Violence Hotlines
Medicare Information/Counseling
Social Security Numbers
Adult Residential Treatment Facilities
Senior Centers
Dental Restoration
Adolescent/Youth Counseling
Baby Clothing
Sober Living Homes
Family Law Courts
Adult In Home Respite Care
Formula/Baby Food
Homeless Permanent Supportive Housing
Driver Licenses
Runaway/Youth Shelters
Senior Companion Program
Clothing Donation Programs
Homebuyer/Home Purchase Counseling
Taxi Fare
State Attorneys General
General Medical Equipment Provision
Flood Preparedness Information
Community Mental Health Agencies
Local Bus Transit Services
Community Service Work Programs
GED/High School Equivalency Test Instruction
Expectant/New Parent Assistance
Electric Service Providers
Municipal Police
Child Abuse Reporting/Emergency Response
Early Head Start
Emergency Dental Care
Veteran Homes
Comprehensive Outpatient Drug Use Disorder Treatment
Vocational Rehabilitation
Public Libraries
Veteran Reintegration Counseling
Adolescent/Adult Immunizations
State Medicaid Waiver Programs
Nevada 2-1-1 is operated by the Financial Guidance Center
94
93
92
92
91
89
88
86
84
80
80
79
78
78
77
77
77
75
74
74
73
73
71
69
68
67
67
66
66
65
64
64
63
63
61
61
58
57
57
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%