Job description
Role title:
Network Performance Manager
Reports to:
Head of Network Performance
and Optimisation
Directorate:
Version
number:
Operations
GGS:
GGS13
Location:
Amersham
Role purpose:
Ensure Radio Access Network Performance is achieving the highest
possible standards, therefore delivering continual improvements in
customer experience for MBNLs Shareholders.
Key Responsibilities
& Accountabilities:
(In priority order)
Process Accountabilities
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1.1
Manage Managed Service Provider to deliver Reference Route
active testing (Drive Testing) and analysis process to deliver
sustainable improvement to customer experience on major rail
routes, major roads and City areas
Manage Manage Service Provider to deliver Parameter and
Antenna Optimisation Process, ensuring return on investment and
excellent standards of analysis and decision making.
Drive process and functional improvements to the delivery from the
day to day work performed by Regional Network Performance
Management teams
Manage Managed Service provider to Investigate, report on and
resolve Customer/VIP complaints, ensuring high levels of
satisfaction from customers
General Accountabilities across all Processes
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Drive process efficiency improvements within Managed Service
Provider to free up resources allow additional activities to be
undertaken.
Identify and challenge performance related incidents to ensure reoccurrence does not happen through effective problem
management process/tool improvements
Understand capacity impacts and proactively drive continuous
process improvement to minimise disruption.
Convert detailed technical data into management level progress
reporting for less technical audiences within MBNL and Shareholder
teams.
Drive continuous improvements to weekly/monthly reporting quality.
Convert MBNL and Shareholder problems into sustainable
solutions.
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Key Challenges:
(in priority order)
Clearly & concisely report progress areas of performance
improvements for the MBNL managed 2G/3G/4G Radio networks.
Document IT Tool requirements and develop business cases for
investment, centred around delivering improved customer
experience or process efficiency.
key challenges specific to the role

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Key Relationships:
(level, nature &
purpose)
Improving the quality of analysis and optimisation within the
listed processes
Improving the efficiency of the listed processes.
Commuicating the achievements and future plans for countinous
improvement of these processes
Within own function:

Working level, collaboration and support provided to other team
members. Assist in delivering team objectives
Across other function:

Working level, ensuring common issues are addressed via
Problem Management function. Maintainence and improvement
of business relationships.
External suppliers:

Working level, supplier management. Ensuring continuous
improvement in quality and efficiency is achieved across listed
processes Maintainence and improvement of business
relationships.
External customers:

Working Level / Management. Communication of strategy, output
and achieved improvement. Maintainence and improvement of
business relationships.
Other key relationship comments:
Key MBNL
behaviours
Shine: Be an ambassador for MBNL. Be courageous and resilient.
Grow and stretch yourself, rise to the challenge
Collaborate: Be positive. Actively seek others out and build effective
relationships. Have open, honest & transparent conversations
Deliver: Create a plan, regularly review and measure against that plan.
Have a can-do attitude, learn from your experience
Lead: Create, innovate and inspire. Challenge the norm and bring
people on the journey
ritical Knowledge &
Experience (non
time related):
professional / technical
professional qualifications or equivalent; technical skills
must have:


Strong technical understanding of the
GSM/GPRS/UMTS/LTE system architecture.
Considerable Operations/Engineering
experience working for a Network Operator or
Service Provider environment.

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Excellent analytical skills for extracting,
processing and manipulating data. Excellent
user of MS Excel, Access and SQL.
Good understanding of Operational and
Customer Experience issues related to Mobile
Radio Networks.
Strong understanding and competence in
using Operational, Performance and Incident
tools (Business Objects, Netcool, NetAct,
Traffica, Performance Mangement Tools, GeoLocation Tools, Self Organising Network
Tools).
Excellent meeting management skills and
organisation skills.
Business analysis skills, ability to document
requirements for IT Tools and formulate
business cases for investment.
Process improvement experience (Eg Six
Sigma)
Experience in working on a project team
delivering and intergrating, new Operational,
Performance and incident tools
nice to have:
business / context
must have:
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nice to have:
Technical Ability - Must have in depth
knowledge and understanding in the new
technology, services and platforms. Able to
undertake complex analysis of telecom/IT
technology based problems.
Performance – Comprehensive grasp of Key
Performance Indicators and measures used to
assess service quality within the GSM, UMTS
& LTE network systems and subsystems
Motivation - To have full confidence in own
abilities coupled with a positive attitude and
creative thinking. Engage and meet new
challenges with the ability to overcome multiple
obstacles in parallel.
Communication - Be able to clearly
communicate complex issues concisely.
Influence external suppliers and internal
resource to support and deliver the MBNL’s
objectives.
Planning and Organisation - A self-starter,
must be able to prioritise workload and ensure
delivery of aggressive targets and timescales.
Continually reviewing plans to keep on track
with rapidly changing goals.