loyalty points overview
Q. What are loyalty points?
A. Loyalty points are points that can be collected by season ticket holders and members when spending in stadium and
online.
Q. Why do we have them?
A. The key reason for loyalty points is to fairly manage the demand for away match tickets. With more season ticket
holders and members than ever before, the loyalty points scheme allows our most regular supporters to have priority for
such tickets.
Q. Are loyalty points worth any money?
A. No, the points have not cash value.
how to get loyalty points
Q. How can I get loyalty points?
A. Loyalty points can be collected by spending in the stadium bars, kiosks, club shop and online through ticketing or the
retail site. At the stadium, simply present your season ticket or member card to have your points added.
When purchasing items online log into your account before you checkout to have the points added.*
Q. If I forget my card can I still collect the points?
A. Yes, you can still collect points. Quote your client reference number to the cashier to have your points allocated.
Q. I have checked my account details and forgot my card - what can I do?
A. Points reductions usually occur when a supporter has received a refund on a purchase. If you believe your points have
been reduced incorrectly, please email [email protected] and we will look into your account.
Q. I cannot remember my account details and forgot my card - what else can I do?
A. If you forget your card and cannot remember your details you can still have your points added at a later. Simply keep
hold of your receipt and present it to the club when you have your card or client details.
Q. Who can collect points?
A. Points can be collected by any supporter with a client reference number. Points can only be used by current season
ticket holders and members.
Q. I’m an overseas supporter and I don’t get to many matches, how can I gain points?
A. You will need require a client reference I.D number to collect points. We have a specific membership for overseas
supporters, tailored to supporters who cannot attend every match. You can see details of our membership packages
online at https://www.cpfctickets.com/memberships.aspx.
Q. I used to be a season ticket holder and have points but I am not a current member or season ticket holder,
can I still use them?
A. If you have points from a previous season they will still be on your account for the 16/17 season. However; to use the
points to purchase tickets you will need to be a current paid member or season ticket holder.
viewing your points
Q. How do I view how many points I have?
A. You can view your points total by logging online at www.cpfctickets.co.uk and signing in to your account. – on the top
right of the screen hold the curser over the ‘I’ tab and your points total will appear.
Q. How do I know if points have been added?
A. Points gained in purchases around the stadium should be uploaded straight away; however, they can take up to 24
hours to appear online. If the points have not been added after 24 hours, please email [email protected] and we will
look into your account.
missing loyalty points
Q. I am missing points - what should I do?
A. Season ticket holders and paid members are allocated points when they join (with the exception of a silver membership). If you believe you should have more points or you have none at all, please email [email protected] and we will
look into your account.
Q. I have previously purchased ticket for friends but did not allocate the points, can I do that now?
A. No, unfortunately we cannot backdate points for tickets.
Q. I have recently spent money in the stadium but the points have not been added - can they be added now?
A. Points can take up to 24 hours to update – if after this time they have not been updated please email
[email protected] and we will look into your account.
Q. Do points get taken away after a few seasons?
A. At this time for the 16/17 season there are no plans to delete old points.
friends and family points
Q. I don’t travel to away matches - can I give any points to someone else?
A. Unfortunately, points are non-transferable so cannot be moved to other accounts.
Q. My child has no points as I am the person who buys all the tickets?
A. Points will be allocated to the account given at the time of booking; if you are spending in store, in kiosks or stadium
bars you can hand over the member card/season ticket that you require the points to be allocated to. If you are buying
tickets for more than one person you will need to allocate the points to the individual accounts; if you are doing this over
the phone or in person, simply inform the cashier that you would like to allocate the points to the member/season ticket
holder who you are buying a ticket for.
Q. I’m buying multiple tickets online - how do I allocate the points?
A. To allocate points to multiple accounts when buying online you will need to ensure the other member(s)/season ticket
holder(s) are listed on your friends and family list.
Adding friends or family
1. Log in and click on ‘My Account’
2. Click ‘friends and family’ on the navigation bar on the left
3. Add the required supporters (you will need to know the client reference number and postcode)
Allocating friends & family points when buying tickets
1. Log into and go to ‘tickets’ on https://www.cpfctickets.com/events.aspx
2. Click either ‘Quick seats’ or ‘Choose seats’ for the appropriate game
3. You then have the option to purchase tickets for yourself, and your family & friends linked to your account.
Q. I am buying multiple tickets; can I earn points for each ticket purchased
A. No, points are allocated per client reference and are based on one ticket per person. For example, if you are booking
three tickets under your client reference I.D you will only get one set of points. If you allocate the other tickets to another
account each person will get points.
Q. If I select a friend/family for a ticket - will the ticket be sent straight to them?
A. No, the tickets will all be sent to the person who is logged in and purchasing.
Q. A friend of mine books my tickets; if I give him my client reference I.D. and postcode to add me to his list,
will they have access to my account?
A. No, they will not have access to your account; they will only be able to allocate points to your reference but will not see
any further details.
*Loyalty points cannot be earned when you purchase match day programmes, items from match day hawkers, or purchases
made in hospitality areas or non-match day conference and banqueting.