PAR CONFERENCE
Homeland Defense
A Provider’s Perspective
Lessons from TMI
Dennis Felty
http://www.keystonehumanservices.org/
November 15, 2001
Homeland Defense
The Threat
 Mechanical
 Explosive
 Biological
 Chemical
 Nuclear
 Cyber
Homeland Defense -Purpose
The purpose of homeland defense is to minimize the
threat and in the event of an attack minimize the
damage and consequences.
As best as possible, protect the people for which we are
responsible.
Assure that essential services continue to be available.
Assure the work of the organization continues.
Minimize the impact of the enemy threat.
Threat Analysis
Threat
Impact
Probability
Biological
2
10
=
Threat
Score
20
Chemical
Nuclear
2
4
5
6
=
=
10
24
6
6
=
36
10
5
=
50
Mechanical
2
10
=
20
Cyber
1
7
=
7
(dirty bomb)
Nuclear
(power plant)
Nuclear
(detonation)
Homeland Defense
Regional Evacuation
Almost all Homeland Defense threats have a potential
for requiring a large-scale, rapid, regional evaluation.
Homeland Defense
Lessons from TMI
 A regional evacuation of 50 to several hundred miles is
probable.
 The threat area is primarily downwind.
 A decision to evacuate may be short notice.
 A coordinated evacuation order may not be possible.
 Communication resources may not be usable.
 In a crisis you will quickly loose your ability to evacuate.
 Government plans may not be adequate.
 Public information and media reports will be confusing,
contradictory and unreliable.
Homeland Defense
Lessons from TMI
Agencies may want to make it a condition of employment
that all management staff must evacuate with the agency
and may want to extend the requirement to all staff. Such a
requirement must be contingent on an adequate evacuation
plan that assures the security of employee family members.
Benefits of evacuating with the agency include:
Continued employment, benefits and income.
Employment opportunity and income for family members.
Priority access to resources and information.
Payment of evacuation expenses.
Fulfilling responsibility to family and people supported.
Homeland Defense
Lessons from TMI
There must be an expectation that all staff will report
to work in the event of a regional crisis. This
expectation should be established in advance and
may be a condition of employment.
Management and executive staff must have this
requirement as a clear condition of employment.
Homeland Defense Plan
I. Identification of Threats
 Mechanical
 Explosive
 Biological
 Chemical
 Nuclear
 Cyber
Homeland Defense Plan
II. Regional Evacuation Procedures & Policies
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Delegated evacuation decision and accountability
Role of consumers and their families
Role of employees and their families
Benefits of Homeland Defense Policy to employees
Employment of family members
Reimbursement of evacuation expenses
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Accessibility of plan and procedures
Supplies and equipment
Redundant email addresses and web URLs
Leadership emergency contact information
Cell phone numbers
Primary email addresses
Secondary email addresses
Parent and sibling contact information
Homeland Defense Plan
III. Regional Evacuation Sites
 Multiple
sites identified in plan
Geographic diversity - upwind of prevailing winds
Adequate distance
 Contact
and location information on evacuation sites
 Advance decision on evacuation scenarios
 Mutual support evacuation agreements
Homeland Defense Plan
IV. Communication

Contact numbers during and after evacuation
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Role of internet
Reports to and communication with funders, counties and states
Contact with family members
Leadership home office capacity
Laptop computers for leadership staff
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Where and how to report in
Appointment of Information Officer(s)
Internet access
Homeland Defense Plan
Agency policies and procedures
Agency contact information
Table of organization
Address, directions, staff names and phone number of each home
Name and address of persons served
Family contact information for persons served
Cell phones for leadership staff
Homeland Defense Plan
VI. Program and Services
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Access to records and contact information
Medication and prescriptions
Health care
Evacuation care of medically fragile persons
Identification
Consumer
Employee
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Ability to train new workers
Food
Water
Medical and first aid supplies
Deployment of resources to need areas
Consolidation
Who will be evacuated and who is responsible for their own safety
Homeland Defense Plan
V. Administration
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Access to cash, lines of credit and accounts payable functions
Ability to meet and issue payroll
Ability to employ family members and other workers
Ability to bill
Role of bank
Access to banking services
Access to lines of credit

Redundant Internet and email capability
Redundant ISP and web hosting capacity
Ability of senior staff to author web pages and FTP
Multiple email addresses

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Communication administration
Recovery of costs and losses
Homeland Defense Plan
VI. Media and Public Information
 Press
releases
 Media contacts
 Death and injury notification
Family
Media
Internet
 Death
and injury benefits
Homeland Defense Plan
VII. Governance
Contact information for Board Members
 Decision making during homeland emergency
 Board Member check-in policy
 Board Member briefing policy

Laptop Computers
Laptop computers for leadership staff might include:
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Internet access
Homeland Defense Plan
Agency policies and procedures
Agency contact information
Table of organization
Address, directions, staff names and phone number of each home
Name and address of persons served
Family contact information for persons served
Board of Directors contact information
Web authoring software
FTP software with access codes
Web site accessible on hard drive
Home Office Capacity
Reports from the World Trade Center attack suggest that companies
that had employees with extensive home office capacity did better in
being able to restore and maintain operations. Such resources for
leadership staff located at their home might include:
Computer
 Internet access
 Email (primary and secondary)
 Fax
 Phone
 All information provided for “Leadership Laptops”
 Web authoring software (Front Page)
 File Transfer Protocol (FTP) software with necessary access
codes

Role of the Internet
In a serious attack the internet is likely to be one of the more stable
and accessible communication options. The agency web site can serve
as a source of general information on evacuation, location of
consumers and staff, contact information, evacuation plans, policies
and procedures, etc. Leadership staff should have laptops with web
authoring software and file transfer protocol with necessary access
codes. During a Homeland Defense Emergency the agency web might
include:
 General information
 Homeland Defense Plan
 Contact and check-in information
 Staff
 Consumers
 Families
 Location of evacuation sites
Homeland Defense
Role of Employee Families
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Must not require employee to choose between work and family!
Establish and communicate significant benefits of evacuating with the
agency.
Establish and communicate evacuation plan.
Provide for safety and support of family during evacuation.
If employee evacuates with their family, require each employee to take
one to two persons with them.
Establish expectation that family members will work and will be paid
as needed.
Reimburse employee for evacuation expenses including family related
costs (keep receipts).
Provide post trauma incident debriefing
Homeland Defense
Mutual Support Agreement
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24 hour phone answering during crisis
Administrative support
Computer and Internet support
Staff and consumers supported as guests in homes
Medical support for medically fragile persons
Office space and resources
Internet access
Staffing support at evacuation locations
Homeland Security
Internet Resources
http://www.keystonehumanservices.org/links.html#hs