Patient Survey 2012/2013
100 questionnaires given out – 93 returned
1) Did you know that the Practice takes part in Electronic Prescribing? (Which means that
your repeat prescriptions can be sent directly to the Chemist)
Yes
71%
No 29%
Action plan – Survey shows that most patients are aware of this service, but we will
put a reminder in our Feedback Newsletter
2) Did you know that some appointments can be booked online?
Yes
16%
No
84%
Action Plan – Most of the appointments that can be booked online are the
Extended Hours appointments with the Drs ie late evenings and Saturdays.
We feel this may be the reason that lots of patients are not aware of this
service because they do not use these appointments. However, we will
mention this booking option in the Feedback Newsletter
3) Did you know that we have 2 Nurse Practitioners (Sally and Sarah) ?
Yes
76%
No 24%
Do you know what they can do?
Yes
43%
No 57%
Action Plan – Although the majority of patients know that we have Nurse
Practitioners, less than half know what services/treatments they can offer.
We will list services that the NPs can offer in the Feedback Newsletter, and
update the Practice Leaflet.
4) Do you know we have a Stop Smoking Advisor?
Yes
42%
No
8.5%
Don’t Smoke 49.5%
Action Plan – Continue to promote the Stop Smoking Advisor Service.
5) Do you know how to contact a Doctor when the surgery is closed?
Yes
72%
No
27%
Probably 1%
Action Plan – This questionnaire was drawn up before the introduction of the 111
service on 12th March 2013. We will ensure that when all Posters and Leaflets are
available from the Project Team, they are displayed in the reception/waiting area.
Recorded telephone messages at the Practice,the Practice Website and Practice
Leaflet have already been updated with this new information.
Seeing a Doctor or Nurse
2 Questionnaires (of the 93 returned) did not have answers to these questions
The last time you saw a Doctor or Nurse Practitioner at the surgery how would you rate them at
each of the following? Please put a tick in one box for each row
Very Good Neither Good Poor Very Doesn’t
Good
nor Poor
Poor Apply
Giving you enough time
58%
36.5%
5.5%
Asking about your symptoms
55%
36.5%
4.5%
1%
3%
Listening
62%
36%
2%
Explaining tests and
Treatments
56%
36.5%
4.5%
3%
Involving you in decisions about
your care
51.5% 35%
9%
4.5%
Treating you with care
and concern
58%
33%
9%
Taking your problems
seriously.
55%
34%
11%
8 Questionnaires (of the 93 returned) did not have answers to these questions
The last time you saw a Practice Nurse or Health Care Assistant at the surgery how would you
rate them at each of the following? Please put a tick in one box for each row
Giving you enough time
Very Good
Good
53% 37%
Asking about your symptoms
52%
Listening
Neither Good Poor
2%
2%
Doesn’t
Apply
6%
30.5%
6%
4.5%
7%
59%
29.5%
2.5%
4.5%
4.5%
Explaining tests and
Treatments
54%
33%
2.5%
2.5%
1%
7%
Involving you in decisions about
your care
52%
27%
6%
4.5%
1%
9.5%
Treating you with care
and concern
59%
26%
6%
2.5%
2.5%
4%
Taking your problems
seriously.
56.5% 27%
7%
4%
1%
4.5%
nor Poor
Very
Poor
Action Plan –
Significantly over 85% of Doctor & Nurse Practitioner feedback were marked as
good or very good.
Practice Nurse and Health Care Assistants questionnaires attained over 75% good
and very good. However less than 4% feedback was marked as poor Although this
is a small percentage the Practice will continue to review the situation.