Supervising Agent of the Investigations and Enforcement Bureau, Gaming Agents Division
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming
law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a
regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three
casino licenses and one slots parlor license in Massachusetts.
The Commission is seeking to hire a Supervising Agent of the Investigations and Enforcement Bureau Gaming Agents Division. This position reports to the Senior Supervising Agent of the Investigations and
Enforcement Bureau – Gaming Agents.
The Supervising Agent directs and reviews the activities of the Gaming Agents at a licensed gaming
facility in Plainville, MA. The individual is responsible for establishing and maintaining professional
relationships with the operators and managers of the casinos, and for maintaining constant
communications with the gaming agents in their assigned casino. The Supervising Agent also works
closely with federal, state, and local law enforcement agencies. The Supervising Agent conducts
regulatory investigations and prepares complex, detailed reports.
Examples of duties may include, but are not limited to, the following:
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Supervising Gaming Agents, including providing them with guidance and leadership, and
reviewing their activities
Establishing and maintaining a professional relationship with the management of the licensed
casino by MGC.
Providing education and training to all agents working under this chain of command
Assisting the Senior Supervising Agent of the IEB with the creation of policy and procedures
within the IEB’s Gaming Agent section
Monitoring the activities of all representatives within the Gaming Agent section and giving
counsel and advice when necessary
Supervises the monitoring of casino/hotel activities for the MGC with emphasis in monitoring
revenues and gaming operations of the casino industry
Assuring that all laws and regulations are followed by the casino licensees
Monitor all work schedules within the Gaming Agent section to ensure proper employee
coverage on all shifts
Establishing and maintaining professional relationships with casino management, with all levels
of law enforcement, with the all levels of management of casino properties, and other
government agencies
Evaluates the work performance of gaming agents, offer training recommendations and/ or
development plans. Reviews submitted evaluations of gaming agents by supervising agents to
assure fullness and finality
Assures all SOP's / Organizational Procedures are followed
Receives, reviews daily surveillance and security reports to monitor the establishment's
activities
Reviews reports and supporting documents prepared by gaming agents and provides testimony
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as requested
Provides Gaming Agent assistance to other divisions of the MGC and the State Police upon
request
s, policies and procedures to improve the effectiveness
and productivity of the Gaming Agents
Oversees audits of casino accounting records
Identifies deficiencies in the system of internal Controls of a casino licensee and recommends
appropriate changes
Monitors state-of—the-art developments in casino operations and develops related techniques
Reviews complaints from the public, licensees and other gaming officials and takes actions as
appropriate
Has direct input into all gaming floor and back of the house change requests as well as all new
facility gaming floor layouts.
Communicating and cooperating with Gaming Commission State Police to avoid duplication and
ensure effective and efficient regulation
Assisting with openings of new casinos, particularly with regard to regulatory matters, but also
with regard to surveillance and security operations
Assuring that all criminal activity in casinos is referred to the Massachusetts State Police and any
other appropriate law enforcement agency
Working closely with attorneys on all enforcement actions
Providing all necessary testimony to any appropriate hearing or court
Assisting in detecting and properly investigating any violations of gaming laws or regulations
Investigating all violations, preparing reports, and submitting reports to the Senior Supervising
Agent of the IEB
Building constructive working relationships characterized by a high level of acceptance, integrity,
cooperation, and mutual regard
Building and maintaining internal and external customer satisfaction
Earning the trust, respect, and confidence of co-workers and customers through honesty,
forthrightness and professionalism
Contributing actively to a work environment that embraces diversity and brings together the
strengths and perspectives of diverse groups to meet organizational goals
Accepting personal responsibility for the job, and for the quality and timeliness of work and
meeting expectations
Seeking opportunities to resolve problems, achieve goals, or otherwise advance the
organization’s mission
Demonstrating a flexible leadership style by being fair minded, forward thinking , competent,
and inspiring, meeting the needs of a broad range of individuals and situations
Performs other related duties as required
Required Skills:
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Knowledge of gaming equipment, rules of the games, and internal controls
Knowledge of count room operations
Extensive knowledge of casino surveillance and security operations
Knowledge of methods and techniques of criminal and/or regulatory investigations
Ability to obtain substantial knowledge of laws and regulations pertaining to the Commission
and to gaming in Massachusetts, and the ability to apply that knowledge to the review and
analysis of information
Ability to learn and interpret regulations, policies, and procedures pertaining to gaming
enforcement
Ability to learn investigative techniques, principles, and procedures
Ability to prepare properly documented investigative reports and findings
Ability to establish and maintain effective working relationships with co-workers, gaming
facilities, and law enforcement officials
Ability to communicate effectively, orally and in writing
Understand the operations of gaming establishments and understand casino games and devices
Ability to determine and assist in determining violations and non-compliance under the laws,
regulations, and conditions established by the Commission
Ability to organize and direct the flow of work to subordinates
Ability to prepare clear and comprehensive reports
Minimum Experience, Education, and Training:
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Bachelor’s degree or higher in a related field from an accredited college or university
Two years of experience with a casino regulatory agency.
Employee will be required to possess a valid driver’s license
There are multiple positions available for each casino licensee. The shifts are as follows:
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Wed., Thurs., Fri., Sat: 10 hours per shift, 40 hour per week
Sat., Sun., Mon., Tues: 10 hours per shift, 40 hour per week
Grave Shift: 11pm to 9am, 10 hours per shift, 40 hour per week
Day Shift: 9am to 7pm, 10 hours per shift, 40 hours per week
The Salary range is $60,000 to $85,000 and is commensurate with experience.
To apply, please send a cover letter as an email, including salary requirements, along with your resume,
to [email protected]. The job title should appear in the subject field.
The successful candidate will be required to pass an extensive background check that includes a full
credit check, CORI, drug screen, and finger printing.
It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to
afford equal employment opportunities to all qualified individuals, without regard to their race, color,
ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship
status, veteran status, gender identity or expression, or any other characteristic or status that is
protected by federal, state, or local law.
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