Building the Highest Performing Teams
Janice Smith, Americas HPT Consulting Leader, EY
Stacey Philpot, Senior Partner, Pivot Leadership
Teams at the Center
Start building a
better working
world by building
the highest
preforming team.
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Building the highest performing teams
Understanding the Need
I asked three
basic questions:
Who must
be successful
for EY to win?
What do
they need, and
how can we
help them?
How will we
demonstrate
the difference
we are making?
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Building the highest performing teams
Who? From Good To Great
Our
Focus
Great
Good
Struggling
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Building the highest performing teams
What? The HPT Experience
Leader
POV
Leader
coaching
Team
input
Team
follow-up
Team meeting
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Building the highest performing teams
How? The Power of Three
Our Focus
Team
Facilitation
Executive
Coaching
Strategic
Consulting
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Building the highest performing teams
“Natural” Metrics
Use What’s Already
Being Measured
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To Achieve Our
Goals
Building the highest performing teams
Designing the highest
performing account
team experience
•
•
•
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Shared vision
Right mix
Commitment to
quality and results
Building the highest performing teams
Shared Vision
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Building the highest performing teams
Example:
Team Member Talent Review and Engagement Map
Most valued
contributions
Opportunities to
make a greater
impact
Level of
engagement
Needs and
aspirations
John
Paul
George
Ringo
My model for business is The Beatles. They
were four guys who kept each other’s kind of
negative tendencies in check. They balanced
each other and the total was greater than the
sum of the parts. That's how I see business:
great things in business are never done by
one person, they're done by a team of
people.
— Steve Jobs
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Building the highest performing teams
Team Assessment: Five Team Fundamentals
Results
Accountability
Accountability
Commitment
Healthy Conflict
Trust
Source: Patrick Lencioni, The Five Dysfunctions of a Team.
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Building the highest performing teams
Impact = Risk
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Building the highest performing teams
Appendix
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Building the highest performing teams
Teams Grow Through Stages
Assessment (Survey)
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Building the highest performing teams
Working Group vs. High Performing Team
Working group
Real team
High Performance
team
A group in which
the members interact
primarily to share
information, best
practices, or
perspectives and to
make decisions to
help each member
individually perform
within his or her area
of responsibility.
A small group of people
with complementary
skills who are equally
committed to a common
purpose, goals, and
working approach for
which they hold
themselves mutually
accountable.
A small group that
begins as a “team”
and outperforms all
reasonable expectations
given its membership.
What makes it high
performing is that its
members are deeply
committed to one
another’s personal
growth and successes.
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Building the highest performing teams