Forth Housing Association
Welcome to
Forth Housing Association
we hope you find the following
information useful.
Forth Housing Association
Our Management Committee last
met on 31st August 2015
They considered the following
business:
Forth Housing Association
Annual accounts for 2014/15 showing:
• A healthy surplus to credit to
reserves
Forth Housing Association
Management Accounts to June
showing:
• Most income and expenditure being
in line with expectations
Forth Housing Association
Tenant participation report showing:
• Updates on tenant group activity
• Good levels of ongoing tenant
satisfaction
• A reduction in the number of
complaints received
Forth Housing Association
Treasury Management report showing
• The state of our savings and loans
• The fact that we paid off £642,095
in loans over the year
Forth Housing Association
Policy reviews relating to:
• Publicity
• Procurement
• IT Strategy
• Entitlements, Payments & Benefits
Forth Housing Association
Our Management Committee will
next meet on 28th September
The agenda will include the
following business:
Forth Housing Association
Election of the new Office Bearers
Forth Housing Association
Maintenance update giving
monitoring information for recent
maintenance works
Forth Housing Association
Development report updating
progress regarding all current and
planned new homes
Forth Housing Association
Maintenance update giving monitoring
information for recent maintenance
works
Forth Housing Association
Tracy, our Income Maximisation
Officer, is available to help
tenants
Ask for an appointment to see
her if you wish help or advice
Forth Housing Association
The following are some of the areas
you may wish to speak to Tracy about:
•Housing Benefit entitlement
•Income support
•Disability living allowance
•Tax credits
•Cheaper fuel tariffs
•Budgeting difficulties
Forth Housing Association
We are renewing our gas safety
contract with
please make sure you cooperate with
appointments etc as their work aims
to keep you safe.
Forth Housing Association
Check our revised web site at
www.forthha.org.uk to keep up
to date
Forth Housing Association
The introduction of Universal
Credit has started
This will change the way rent is
paid for many tenants
Ask staff for more information
Forth Housing Association
If you would like to move to a
smaller home to avoid paying the
bedroom tax we are prioritising
such moves
To find out more ask staff
Forth Housing Association
Our tenant satisfaction survey
told us:
94% of tenants are satisfied
with our overall service
Forth Housing Association
Our tenant satisfaction survey
told us:
95% of tenants are satisfied with
the way we keep them informed
Forth Housing Association
Our tenant satisfaction survey
told us:
89% of tenants are satisfied with
the quality of their home
Forth Housing Association
Our tenant satisfaction survey
told us:
92% of tenants are satisfied with the
management of their neighbourhood
Forth Housing Association
Our tenant satisfaction survey
told us:
84% of tenants are satisfied that
their home is value for money
Forth Housing Association
Our tenant satisfaction survey
told us:
93% of tenants are satisfied with our
reactive maintenance service
Forth Housing Association
Our tenant satisfaction survey
told us:
In 14 out of 19 questions Forth
received the best results of the 4
landlords involved
Forth Housing Association
Tenants should remember they have
the following rights & responsibilities
•The right to live in their home for as long as they
want
•The responsibility to ensure their rent is paid in
advance every month
•The right to have their home well maintained
•The responsibility to look after their home and
keep it in good condition
Forth Housing Association
Tenants should remember they have
the following rights & responsibilities
•The right to peace and quiet from neighbours
•The responsibility to give neighbours peace and
quiet
•The right to have their neighbourhood well looked
after
•The responsibility to look after any garden areas
and the neighbourhood around their home
Forth Housing Association
Our latest newsletter is now
available.
Ask at reception for a copy.
Forth Housing Association
Start-Up Stirling provide support
to new households rehoused
following homelessness.
They also provide a crisis
foodbank for those in need
For more info see
www.startupstirling.org.uk
Forth Housing Association
Work is progressing with plans
for new homes in Cornton,
Dunblane, Raploch and
Cultenhove
Forth Housing Association
Our staff team has a new structure
• Corporate Services covers all our
support functions
Forth Housing Association
Our staff team has a new structure
• Tenant Services covers all frontline
contact with tenants
Forth Housing Association
Our staff team has a new structure
• Development is carried out by our
Development Coordinator
Forth Housing Association
Our AGM is on Wednesday 9th
September at 7pm in the Raploch
community Campus