Delivering Services for Hackney
during London 2012
London 2012
177 days to go . . .
( . . . including weekends, annual leave, bank holidays)
Planning for 2012
Our planning and preparations to date
Underlying questions:
- Is the Board assured that the organisations are
prepared for Games Time?
- Is the Board assured that Hackney residents will
continue to receive the appropriate level of
service in terms of Health and Wellbeing?
- What else needs to be done?
Content
Planning services
- objective
- stakeholders
- preparing ourselves - approach
- working with suppliers and partners
Planning Services
Planning services
NHS Commitments
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Business as usual - services to local residents not adversely
affected and services to visitors covered by mutual
arrangements or fee charged
Meet increased activity due to ‘games effect’
Ensure any Games Time Global Public Health threat is dealt
with through screening and vaccination of visitors
Provide 3 Olympic designated hospitals – HUHFT, BLT, UCL
Enhance and test for resilience
Planning services
Hackney Council will ensure
services for residents are provided
without disruption and to a high
standard and the borough looks its
best for residents and visitors alike.
Source: “A host for 2012” - the “Gold Book” 2007 – Mayor of Hackney manifesto for 2012
Planning services
• Business as usual – normal operations
• 2012 Service Planning / Business as unusual – during
Games Time – planning for known / expected changes
• Business continuity planning – ensuring that critical
business functions are available and accessible.
Planning and preparing what a Service would do should
an out-of-the-expected event occur.
• Emergency Planning – our reaction to an emergency,
disaster or catastrophe that affects Hackney – our role in
civil contingencies. Also covers C3 – Command, Coordination and Communication
Planning services
Main impacts – expected
• Transport disruption – roads (buses and cars), tube and rail
(including impact of ORN / AORN / parking changes)
As a consequence
• Issues with staff commuting
• Ability to move around the borough to deliver services
Possible same impacts for suppliers and partners
National risks to be conscious of
• Terrorism
• Civil disobedience / unrest e.g. August disturbances
• Protection of Green Spaces c.f. Occupy
movement
Planning services
Hackney Council & NHS East
London and the City - Working together
Shared services
• Learning disabilities
• Substance misusers
• Mental health clients
• Vulnerable people
• Care homes
Governance – information sharing and decision making
• Games Time Delivery Board – a pan London Board
• ELC Games Time Programme Board (multi agency) chaired
ELC non Exec
• ELC Games Time Planning Group (multi agency)
• Meetings between LBH and HUH to share
approaches and focus on transport
Working with Partners
Presentations to Partners / Provider Forums e.g.:
- Supporting People
- ICES
- Trusts
- GPs, Pharmacists
- Optometrists, Dentists
ELC Planning Group - workshops, practitioner and borough
based
TfL supporting HUHFT: discussions with NHS London,
freight, suppliers
Working with Suppliers
Hackney Council
• Written out to top 200 suppliers asking about their plans to
reassure us about their preparedness
• Presentations to partners and suppliers
• For some services (e.g. Supporting People) asking for
business continuity plans
NHS ELC
• ELC working with TfL and Distributors; pharmacy supply
chain; local warehousing
• Potential for mutual aid
• Trust working with distributors
• Contracting process – BCPs and Games
Time Plans
Testing
NHS / HUH
• Primary care and associated teams, testing to
focus on vulnerable users either through frailty or dependence
on small providers/chain of small providers; housebound,
substance misusers
• Table top exercises to test provider plans
Hackney Council - Health and Community Services
• Table top testing and scenario planning across the
Directorate.
• Testing of Business Continuity Plans
– including when they activate, immediate
actions, dealing with unfolding events
Communicating with the
Public / Residents
Hackney Council
• Services looking at proposed visible service changes and
behind the scenes services changes.
• Internal review process to consider proposals.
• Will drive communications to residents and the public.
• Hackney Today going weekly in Games Time
• Services to arrange direct communication to service users
where appropriate
• Contact Centre and Call Centre to have FAQs.
NHS ELC
• Signposting to NHS services for visitors
• Working with local service users
• Public health messages
• Games Time communications between
services and organisations
Planning for 2012
Our planning and preparations to date
Underlying questions:
- Is the Board assured that the organisations are
prepared for Games Time?
- Is the Board assured that Hackney residents will
continue to receive the appropriate level of
service in terms of Health and Wellbeing?
- What else needs to be done?
Questions