Developing self awareness and
working with others
Alison Massey and Jane Chadwick
National Leadership Framework
Competent leaders:
• Recognise and articulate their own values and
principles, understanding how these may differ from
those of other individuals and groups
• Identify their own strengths and limitations, the
impact of their behaviour on others, and the effect of
stress on their own behaviour
• Identify their own emotions and prejudices and
understand how these can affect their judgment and
behaviour
• Obtain, analyse and act on feedback from a variety of
sources.
What we want to achieve in this
workshop
• Understand how can we identify our own emotions
and prejudices and understand how these can effect
our judgment and behaviour
• Understand what is self awareness and how it links
to emotional intelligence
• How we can adapt to work with others to achieve
positive results
We all see the world differently
We are all different
• We all have different personalities, different
wants and needs, and different ways of
showing our emotions.
• Navigating through this all takes tact and
cleverness – especially if we hope to succeed
in life. This is where emotional intelligence
becomes important.
What is Emotional Intelligence?
• Emotional intelligence is the ability to recognise your
emotions, understand what they're telling you, and
realize how your emotions affect people around you.
• Emotional intelligence also involves your perception
of others: when you understand how they feel, this
allows you to manage relationships more effectively.
People with high emotional intelligence are
usually successful in most things they do
Why?
Emotional Intelligence
• Daniel Goleman, an American psychologist,
developed a framework of five elements that
define emotional intelligence:
• Self-Awareness – People with high emotional
intelligence are usually very self-aware.
• Self-Regulation – This is the ability to control
emotions and impulses.
Emotional Intelligence
• Motivation – People with a high degree of emotional
intelligence are usually motivated.
• Empathy – This is perhaps the second-most
important element of EI. Empathy is the ability to
identify with and understand the wants, needs, and
viewpoints of those around you.
• Social Skills – It's usually easy to talk to and like
people with good social skills, another sign of high
emotional intelligence.
Think of a time when ...
• In pairs - think about a time when you were working
in a team where there was some conflict.
•
•
•
•
How did it feel for you?
What emotions did people display?
What did you see?
What effect did this have?
Think of a time when ...
• In pairs - think about a time when you were working
in a team where everyone worked well together
•
•
•
•
How did it feel for you?
What emotions did people display?
What did you see?
What effect did this have?
Understand how disruptive emotions
can effect team working
• When emotionally intelligent people work together,
they have the ability to sweep aside minor conflicts
in order to focus on the team's interests.
• They can deal well with more serious conflicts, and
they can grow from any disagreements that may
arise.
Develop Self-Awareness
• Self-awareness is the most important aspect of EI.
• People who are self-aware understand their own
thoughts and emotions, as well as understanding
how their actions affect others around them.
Communication
• Good communication also means knowing
how to deal with negative emotions.
• Another important and often overlooked
communication tool is listening by active
listening
• respect other people when they're speaking
Set Specific Learning Goals
• You will have different strengths and weaknesses
when it comes to your own EI. For example, some
people might be poor communicators, others might
have little self-awareness, and some might be lacking
in empathy.
• To discover your strengths and weaknesses. You can
do this by performing a personal SWOT Analysis.
Activity
- Personal SWOT
What are the benefits to you?
If you are more aware of, and in control of your
emotions you are likely to:
• Be more productive and more successful.
• Feel less stressed.
• Have better relations with your co-workers, boss etc.
• Have less time off work through sickness.
• Feel more satisfied with your job.
Actions to take away
• Commit to finding out as much as you can about
yourself through feedback, assessment and personal
reflection.
• Try to stand back from situations and consider how
you are coming across to others? Are you showing
any inappropriate emotions? What impact is your
response having on others?
The role of the HCA
Working on a ward has a number of similarities to being
employed in other areas of the service sector.
• For example, when you go to a restaurant and find the
waiter rude or offhand this influences the overall
quality of the evening.
• For this reason, HEFT employ people who are: well
motivated, have good energy levels, can communicate
well – listening as well as speaking, can empathise with
the patients, and are positive.
Questions?