Thank you for your interest in this position
Finance & Corprate Services, Business Support
Service
Modern Apprentice
(Business Administration)
Fife Council is the largest employer in Fife and
we want young people like you to join us.
You bring the skills and enthusiasm - we’ve got the jobs!
And we’ll help you learn while you earn a wage, supporting
training and development opportunities
that will help you move your career on.
If you’re reading this, something caught your eye.
So go on, apply!
If you have any queries about the job information pack or application process, please contact the Transactions Recruitment Team.
You can do this by telephoning 03451 550088, (VOIP 2000, Option 3 if internal to Fife Council), or by emailing [email protected] .
The Transactions Recruitment Team are located in Fife Council, Fife House, Glenrothes, Fife, KY7 5LT.
We value diversity and are striving towards equality of opportunity. All applicants will be considered fairly and on merit.
Job Profile
Post Title:
Modern Apprentice (Business Support)
Directorate and
Service:
Finance and Corporate Services, Business Support Service
Reports to:
Team Co-ordinator
Grade:
Year 1- 50% of FC03
File Reference Number:
Year 2- 80% of FC03
Job Purpose:
The duration of the apprenticeship will be 2 years. During this period the apprentice will undertake training
towards a Business Administration qualification framework.
The apprentice will work, under supervision, to provide an efficient business support service in a professional
manner in line with business requirements.
Key Tasks &
Responsibilities:
Under supervision providing a comprehensive business support service by using computer systems and
processes to support service delivery including:
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JP/B007.001
Data/word processing using Word, Excel, PowerPoint etc. generating letters and responses for signature
and/or issue and spreadsheets, checking quality of output and advising on layout and presentation if required.
Preparing and distributing documentation using Microsoft office packages and Outlook email system
Financial transactions using the Council’s financial systems e.g. ERP, Ash Debtors, Itrent, Altaire and
Talentlink
Printing, scanning, copying, mail handling and other general administrative duties
Attending meetings either as an individual or to represent the team or to take notes of meetings. Assist in the
arrangement and organisation of diary appointments
Page 2 of 6
Job Profile
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Customer contact duties – dealing appropriately with personal and telephone caller’s e.g. providing routine
information from computerised information systems. Where possible respond directly to enquiries from other
Services or contacts, if unable to resolve pass enquiry to relevant member of staff/team.
Although the apprentice is expected to complete tasks the Team Co-ordinator will have direct responsibility for
allocating and where required, prioritising the day to day work of the apprentice. The apprentice’s Development
Worker will provide ongoing support in relation to completion of Business Administration qualification framework.
They will also act as a link person between apprentice, Team Co-ordinator and qualification Training Provider.
General day to day contacts for the apprentice will include all levels of Service employees as well as members of
the public and external organisations, either in person or over the phone.
The apprentice will be part of a team providing support to Council Services.
Special Conditions:
The apprentice must achieve milestone targets related to completion of Business & Administration framework as
agreed on an individual Training Plan. Failure to meet these targets may result in the termination of the
apprenticeship post.
A modern apprenticeship is a work-based training programme that leads to an industry approved qualification. As
part of this job role the post holder will be expected to work towards and gain a Scottish Vocational Qualification
at level 3 in Business & Administration.
These vacancies are restricted to applicants who currently live in Fife. You must also be aged between 16 and 24
as at the 22 June 2017.
JP/B007.001
Page 3 of 6
Person Specification
Modern Apprentice (Business Administration Level 3)
Within Finance & Corporate Services, Business Support Service
Attributes
Experience
Education,
Qualifications
Training and
Professional
Memberships.
Skills, Abilities &
Knowledge
Essential
Desirable
Assessment
Ability to provide a regular and effective service Experience of working in an office using
Application and
current computer based applications to
Interview
carry out a range of duties (Deliver results
– see “How We Work Matters” framework)
Minimum 3 Standard Grades at general level
3/4, to include English and Maths
OR
3 Intermediate 1’s, to include Maths and
English
OR
equivalent Core Skills at SCQF level 4
OR
3 National 4s, to include English and Maths
Hyperlink to the SCQF Framework
www.scqf.org.uk/framework-diagram
Confident user of IT applications, showing
ability to use packages effectively. (Embrace
technology and information)
Numerical skills
Attention to detail
Time Management skills
Application and
certificates
Experience of non-standard corporate
systems
Application and
Interview
Person Specification
Attributes
Essential
Experience of creating, formatting and
updating documents
Experience of maintaining confidentiality
Interpersonal &
Communication
Skills
Ability to work as part of a team
Good Communication Skills
Flexible working approach
Application and
Interview
Health & Physical
Attributes
Able to provide regular and effective service
Pre-employment
health screening
How We Work
Matters
OD12 How We Work Matters details the
behaviours are required for successful
performance in the role.
Application
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JP/B007.001
Desirable
Assessment
Interview
Working Together
Delivering Results
Taking Ownership
Customer Focus
Embracing Technology and Information
Page 5 of 6
The Application Process
It is recommended that you read the job packs carefully and undertake research requirements as advised prior to application / interview.
A PC / laptop is recommended when completing applications in order that you can view the overall application.
If you are short-listed you will be asked to carry out a skills test and where applicable an aptitude test. This will enable us to observe your
hand skills / attitude and ability to follow instruction.
Want to know more?
If you would like more information or an informal chart about Modern Apprenticeships with Business Support please contact Gwen
Fotheringham 03451 555555 Ext 406733.