IT Essentials
JEOPARDY
Final Review
Black and
Practice
Router An Apple
WAN
WAN
Router
white and Router
GTPC
Safe PC is
Fu-Shitzu
It’s not PC
Day…
Read all(Grand
Modes aEncapsulation
Services
BasicsTheft PC)
Commands
it?
over
►►► Final Jeopardy ◄◄◄
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Practice Safe PC is it?
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This port can support up to 63 Devices
Question
A: What is Firewire ?
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Practice Safe PC is it?
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It can detect multiple bit errors and correct single
bit errors.
Question
A: What is ECC memory ?
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Practice Safe PC is it?
600
Two characteristics of a motherboard
that are determined by the chipset (form
factor).
Question
A: What are maximum memory supported and Processor
Supported ?
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Practice Safe PC is it?
800
The industry accepted method for
maintenance cleaning of CPU heat
sinks.
Question
A: What is a compressed air ?
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Practice Safe PC is it?
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This Windows 2000 tool can be used by
a technician to check the hard drive.
Question
A: What is Scandisk?
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An Apple a Day…
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List three common tasks performed
during preventative maintenance.
Question
A: What are Check and Secure loose cables, Clean the
mouse and keyboard and Update Drivers ?
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An Apple a Day…
400
Two situations it is recommended to ask
the customer to sign a liability release
form.
Question
A: What is when a back up is not available and when you
cannot back up the data?
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An Apple a day…
600
The point a key must be pressed to start
the BIOS setup program.
Question
A: What is during the POST ?
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An Apple a Day…
800
Some motherboards require this 4-pin or
6-pin power connector
Question
A: What is AUX?
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An Apple a Day…
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These three tools will optimize
computer performance.
Question
A: What is Spyware remover, Defrag and Disk Cleanup ?
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Fu-Shitzu
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Two features that make laptops a good
alternative to desktop computers.
Question
A: What are compact design and portability ?
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Fu-Shitzu
400
Laptops use this type of memory.
Question
A: What is SODIMM ?
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Fu-Shitzu
600
The major difference between laptop and
desktop motherboards.
Question
A: What is Desktop motherboards have standard form
factors and laptop motherboards are proprietary?
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Fu-Shitzu
800
A collection of settings that control the
power settings of a laptop.
Question
A: What are Power schemes?
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Fu-Shitzu
1000
Two actions to clean the surface of CDs
and DVDs
Question
A: What is use a lint-free cotton cloth and wipe disc from
center outward ?
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Black and White and
Read all over
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Dot-matrix printers use this technology.
Question
A: What is Impact ?
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Black and White and
Read all over
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The phase the a laser printer applies
toner to the latent image.
Question
A: What is developing?
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Black and White and
Read all over
600
The print process that uses solid sheets
of ink that are heated by the print head
Question
A: What is dye-sublimination ?
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Black and White and
Read all over
800
The advantage of a solid ink printer
over an inkjet printer.
Question
A: What are vivid color prints?
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Black and White and
Read all over
1000
The type of scanner used for high quality
reproduction of valuable paintings
Question
A: What is drum scanner ?
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GTPC (Grand Theft PC)
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Many machines coordinate this.
Question
A: What is DDoS attack ?
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GTPC (Grand Theft PC)
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Two steps that should be performed
when securing a wireless network
Question
A: What is Change default passwords and use MAC
filtering ?
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GTPC (Grand Theft PC)
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What is the first step in troubleshooting
Security issues.
Question
A: What is gather data from customer ?
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GTPC (Grand Theft PC)
800
When an employee inadvertently allows a
visitor to see their username and password
which is later used in an external attack.
Question
A: What is social engineering ?
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GTPC (Grand Theft PC)
1000
Two standards (as defined in the curriculum)
regarding usernames and passwords.
Question
A: What is simple username convention and defined rules
for password expiration and lockout?
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It’s not PC
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The rule that all good call center
technicians follow
Question
A: What is each new customer call is a fresh start ?
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It’s not PC
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Checking grammar and spelling before
sending an email and using mixed case
in an email are examples of this.
Question
A: What is Netiquette ?
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It’s not PC
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Legal agreement between a customer
and the service vendor confirming a
specific level of support.
Question
A: What is an SLA?
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It’s not PC
800
Three items that are a common part
of an SLA
Question
A: What is supported software, diagnostic procedures and
service location?
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It’s not PC
1000
When transferring a customer to the
next technician you should give three
items to the receiving technician.
Question
A: What is your name, ticket number and customer name?
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Final Jeopardy
The long and short name of the first
computer.
Question
A: What is ENIAC or Electronic Numerical Integrator And
Computer ?
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Final Jeopardy
Computers in History
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