DISCONNECT
To disconnect, you must contact the utility
company with a desired date of disconnect. At
that time, you will request an estimated final bill.
Future credits or additional charges will be billed
to your new address. In order to out-process the
post, you must clear with the Housing Office and
Fort Bragg Federal Credit Union located at the
Soldier Support Center. You must provide proof
of payment of the estimated final bill at that time
to obtain clearance.
Your Responsibilities
If you fail to pay any utility bill, the command
at Fort Bragg or future duty stations will be
contacted and appropriate action will be taken to
collect delinquent payments.
TELEPHONE NUMBERS
910-864-2232
or 1-800-79-FBFCU (1-800-793-2328)
Loans Fax 910-487-8204
WEBSITE
www.FortBraggFCU.org
OFFICE LOCATIONS
4020 Bastogne Drive
Fort Bragg, NC 28307
Fax 910-436-1840
1638 Skibo Road
Fayetteville, NC 28303
Fax 910-868-9313
4172 Hefner Drive
Fort Bragg, NC 28310
Fax 910-960-0356
Utility Deposit Waiver
Program Location
Fort Bragg Federal Credit Union
6th Floor
Soldier Support Center
Fort Bragg, NC
(p) 910-432-8802 (f) 910-432-5343
www.FortBraggFCU.org
Monday - Friday 0900 – 1500
6300 Ramsey Street
Fayetteville, NC 28311
Fax 910-482-3458
7840 Raeford Road
Fayetteville, NC 28304
Fax 910-487-5158
MAILING ADDRESS
Post Office Box 70240
Fort Bragg, NC 28307
ABA #253175737
BRANCH HOURS
Monday and Friday: 0800–1800 hours
Tuesday, Wednesday, Thursday: 0900–1700 hours
MILITARY PAYDAYS
Lobby: 0800–1800 hours
Drive-Thru: 0730–1800 hours
Federally insured by NCUA
7/14
Required Documents
• Orders assigning you to Fort Bragg, NC
• Copy of lease, purchase contract or settlement statement
• Name of servicing utility company
• Two forms of photo ID (one must be your military ID card)
• LES or marriage certificate (PVT to SGT only)
• If joining the Fort Bragg Federal Credit Union as a new
member, you must present your Social Security card upon
opening your account
* If orders do not reflect dependents, provide LES as proof of BAH or original
Marriage Certificate.
* If receiving partial BAH, you must provide a Certificate of Non-Availability (CNA).
* Spouses of Active Duty Soldiers must have an original General Power of Attorney.
What is the Utility Deposit
Waiver Program?
The Utility Deposit Waiver Program (UDWP) is a
combined effort of the Fort Bragg Command, the
Housing Office and Fort Bragg Federal Credit Union
to help soldiers waive utility deposits by having the
deposits guaranteed by the credit union. All utility
deposit waivers are processed at the Soldier Support
Center, Fort Bragg, NC. The Fort Bragg Federal
Credit Union office and the Housing Office are both
located on the 6th floor. Participants in the program
must visit both the Fort Bragg Federal Credit Union
and the Housing Office upon entering the UDWP.
Eligibility Requirements
• Must be an active duty soldier stationed at Fort Bragg
• Must be a Fort Bragg Federal Credit Union primary
account holder
• Must be eligible for BAH
Electric Companies
The following companies currently participate
in the UDWP:
• PWC
• South River
• Lumbee River
• Central EMC
Cost
If you are currently a member of Fort Bragg Federal Credit
Union:
• $15.00 – This amount will go into a reserve account for any
liability that the utility company or the credit union may
incur.
If you are joining as a new member:
• $5.00 – Required, refundable minimum deposit
• $5.00 – Administrative fee
• $15.00 – This amount will go into a reserve account for any
liability that the utility company or the credit union may
incur.
Some utilities that are co-ops will also bill up to $10.00 for a
membership fee on the first utility bill.
Agreement to Connect and Disconnect
CONNECT
To connect, you must first bring your address and the name
of the utility company to the Housing Office. At that time,
you will fill out a service application that will be faxed to the
utility company, and service will commence the next business
day. (If a later date to begin service is desired, this date may
be entered on the application.) You will also sign an
agreement authorizing and allowing the release of
information regarding your address and payment history to
be shared among Fort Bragg Federal Credit Union, the utility
company, the Housing Office, the Fort Bragg Command and
any other duty station to which you are assigned.
The agreement includes, but is not limited to, the
following: utility customer is solely responsible for the
utility bills; application can be denied based on past
financial records; and the customer will reimburse the
credit union for any payments made on customer’s
behalf as a result of this guarantee. Such payments may
be transferred, at the credit union’s discretion, from
the customer/member’s account. The UDWP is not a
bill paying service. Electric service is not guaranteed by
the credit union. The Fort Bragg Federal Credit Union,
the Fort Bragg Command and the Housing Office will
not assist with any dispute involving the utility and the
customer.