SOT cardholder onboarding newsletter
This is a newsletter article for PAs to include in entity communications upon
receiving card issue date Delivery – for PA to submit in local newsletter content if applicable.
 Availability - will be available on Citi PA resource site.
Newsletter
Cardholder Alert: The New [Agency P/T] Card Program Will Launch in
[month]
Cardholders: You will receive your new Citi Card in the mail by [month/day]. Please
remember to activate your card as soon as you receive it.
The [agency] is pleased to announce the launch of its new Citi [Purchase/Travel] card
program on [month/day]. Citi is the new commercial card provider for the State of Texas,
and its card program provides tools and services that will help cardholders simplify
business transactions, streamline account management and benefit from 24/7 customer
service support.
 Simplify purchasing: Use your Citi Card for all work-related expenses. It is faster,
easier and more convenient than a check—and where card use is mandated by
internal policy, you can be assured your payment method is in compliance.
 Convenient online account management: Efficient and easy to use, the Citibank®
Card Statements and Payments tool puts card activity details online for secure, 24/7
access. Review transaction activity and make payments at your convenience.
Cardholders are notified by e-mail when statements are available for online review,
downloading or printing.
 Streamlined dispute management: Citi simplifies dispute management, with all
relevant information about a disputed transaction housed within Citi systems instead
of by a third party, making dispute management and reporting more efficient and less
time consuming.
 Around-the-clock support: Citi’s best-in-class customer service is available
24/7/365. Citi's customer service performance metrics achieve consistently high
ratings, so you can be confidant that any needs or concerns you have regarding your
account will be handled promptly and professionally.
To ensure your new card is ready for use, please remember to activate it as soon as you
receive it by following the instructions on the front of the card.
To learn more about the advantages of using your Citi Card, visit
http://www.window.state.tx.us/procurement. If you have any questions about [agency]
policy for authorized card use, please call [Name, Title] at [Phone number].
Callout box for Travel Card version
Travel with Confidence
Accepted at more merchant and ATM locations, your Citi Travel Card provides more
flexibility in meeting your travel needs. Additional advantages include:
 Trip planning services
 Auto rental collision damage waiver
 Liability waiver insurance
 24-hour roadside assistance
SOT cardholder onboarding newsletter
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Emergency cash disbursement and card replacement
Travel and emergency assistance services
Medical expense coverage up to $2500 per person
Callout box for general features
Simplify payments. Streamline account management. Save time.
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Use your Citi Card for all work-related expenses. Business transactions are faster,
easier and more convenient with your Citi Card.
Online account management helps you make the best use of your time: Access or
reconcile statements, make payments and view card activity 24/7 with the Citibank®
Card Statements and Payments tool.