Role: Housing Officer
Location of Employment
63-66 Amiens Street, Dublin 1
Job Title
Housing Officer
Reporting to
Housing Manager
Responsible for
Caretakers, Scheme Managers, CE/Tus Workers
Contract
Permanent
Salary
€34,437 - €46,274 pro rata
(Please note maximum point for recruitment is €40,893)
Probation
6 months
Pension
Available on completion of probation
Hours
35 Hours per week
Leave
22 days (+ office closed Christmas week)
Travel
The post requires a valid driving licence and
the use of a car for business purpose
Mileage Allowance Operates
Clúid Housing (Clúid) is a not-for-profit organisation with a vision of a society where everyone
has a great place to live. Clúid achieves this through its mission of providing quality housing
and services which enable residents to create homes and thriving communities. Clúid has
122 staff to ensure that it has the capacity to meet this mission. To date Clúid has provided
4,924 properties to low income families and single people in housing need all over Ireland.
Working as part of the Housing Management Team the Housing Officer will deliver a high
quality housing management service to residents on our estates. You will be responsible for
the full range of housing management activities to both tenants and owner occupiers.
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Role: Housing Officer
Role Overview: To provide a professional and best practice service in estate management,
maintenance of properties and tenancies, whilst achieving agreed targets in Voids, Rent Arrears and
Repairs.
Reporting to: Housing Manager
Responsible for: Scheme Managers, Caretakers, CE/Tus Workers
Key responsibilities
Lettings/Allocations
 Letting and allocating properties as per the Associations Lettings Policy
 Developing and maintaining effective relationships with the local housing authority and other
agencies
 Interviewing and assessing prospective residents and making allocation decisions
 Co-ordinating the viewings of properties with prospective residents at hand over and casual
re-lets stage
 Managing void properties per the Associations Lettings Policy.
 Advising prospective residents with regard to housing options/ tenancy agreements
 Forwarding information on new tenancies to Finance Department
Rent
 Operating the rental system as per the Association’s Rent Policy Procedures
 Ensuring income returns and changes of circumstances are filed with the Finance
Department
 Advising tenants with regard to assessments
 Responsible for identifying debt and managing cases of bad debt
 Arrears control and maximise income
 Preparing cases/ Advising solicitors for court and representing the Association
 Advise Regional Director regarding implementing and reviewing service charge
Estate Management
 Managing estates per the Associations Estate Management Policy
 Regularly visit schemes and complete necessary paperwork
 Recording any nuisance and take appropriate action
 Reducing Anti-Social Behaviour and other breaches of tenancy as per the Associations Policy
 Recording and identifying causes of damage to property and ensuring it is remedied
 Preparing cases/ Advising solicitors for court and representing the Association
 To maintain accurate current records of all properties, residents and incidents
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Repairs
 Implementing the repair service efficiently per the Associations Repairs & Maintenance Policy
 Responsible for sourcing, appointing, managing contractors and ensuring value for money
where appropriate
 Maintaining & regularly reviewing the approved list of contractors and service and
maintenance contracts
 Responsible for seeking quotations/tenders and making recommendations when appropriate
 With Housing Manager organise a programme of planned/cyclical maintenance
 Organise the repair of properties prior to re-letting
 Responsible for inspecting repair work and ensuring quality of workmanship
 Inspecting void properties
 Responsible for counter charging tenants where appropriate and informing Finance
Department for collection
Estate Development / Tenant Participation
 Working with residents to maximise tenant participation to ensure community integration and
development
 Assisting residents to set up appropriate structures to optimise the involvement of residents in
their scheme
 Helping to form contacts with neighbouring groups to ensure that Clúid Housing Association
schemes assimilate into the wider community
 Providing information on external agencies, whose services may be of benefit to tenants
 Preparing, planning and delivering the pre-tenancy programmes
 Carry out post tenancy work, including providing advice and information on good practice in
setting up a Residents Associations
 Represent the Association at established Residents Associations meetings
 Provide information and literature on estate development
 Access bodies for funding
 Produce quarterly tenant newsletters
 Produce estate development plans
Organisation
 Work in conjunction with our Contact Centre to ensure the above keys responsibilities are
delivered in an effective and efficient manner
 Utilise the housing management computer system for the up-to-date administration and
maintenance of all relevant housing management files
 To contribute to policy formation and ensure that management are aware of your
observations and that they are informed of important issues as they arise
 Develop and maintain relationships with local housing authorities and other agencies who
have a key role in effecting housing management
 To keep abreast of key legislative and procedural matters which affect your work as Housing
Officer
 Produce reports as required on housing management for all schemes in your allocated patch
 To be fully self-sufficient in administration and maintain all housing management and tenant
files
Project Development
 Helping to initiate new projects and helping to maintain contacts which are beneficial to the
development of projects in the region
 Furthering the work of the Association in the region, meeting with community groups, setting
up and attending meetings to inform and promote developments
 Participate in the appraisal of new development opportunities from a housing management
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perspective
 Support the Development Managers during the defects period
Staff Management
 Liaise with HR and Line Manager on the recruitment and induction of new staff
 Line manage staff you would be responsible for, monitoring their work and providing support
and leadership
 To assist in mentoring of new staff when required
 Carry out performance management meetings and report to Housing Manager
Training
 Attend training appropriate to your role
Other
 To fulfil all care and high standards regarding both Clúid’s and your own health and safety
obligations
 To positively promote the Association in all activities
 To exercise discretion in all aspects of the role
Any other duties which are consistent with your role
Key competencies required in the role
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Customer care management
Commitment
Company focus
Innovation & Change Management
Influencing and negotiation skills
Team Work
Leadership skills
Person Specification
Essential
Desirable
Key Skills
Candidates will be shortlisted on the basis of illustrating in their application that they fulfil the
following criteria. Examples that demonstrate the ability to fulfil the criteria should be included as
well as the above competencies.
Education/ Qualifications:
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 Educated to Degree Level (or equivalent)
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 Professional qualification e.g. ICSH/CIH/IAVI/PSRA
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 Driving licence and use of car
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 Property Services Regulatory Authority Licence
Knowledge/skills:
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 Knowledge of housing law and tenancy agreements
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 Knowledge of the technical aspects of void, rent, repairs maintenance
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 Knowledge of bespoke computer packages & Microsoft office
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 Good organisational skills, with ability to be flexible and work on own
initiative
Experience:
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 5 years experience of working in a customer focussed environment
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Experience of working in a residential property orientated environment
Experience working with Management Companies & Agents
Experience of working with a wide range of people who are: vulnerable,
homeless, elderly, low income households
Financial appreciation and budget management skills
Experience of working with other social landlords, statutory and
voluntary agencies
Proven examples of resolving difficult situations
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Clúid’s Values are:
Professionalism: Clúid drives up standards through a commitment to high-quality services,
continuous improvement and investment in its people.
Innovation: Clúid works at the forefront of the sector, focusing on solutions and innovating in a
constantly changing Ireland.
Respect: Clúid’s work is underpinned by a mutual respect and trust between customers, staff and
managers. Clúid listens to and learns from its customers and staff and recognises those staff who go
the extra mile.
Collaboration: Clúid values partnerships in achieving the best outcomes. Clúid is open, co-operative
and easy to do business with.
Sustainability: Clúid ensures that all its activity is socially, financially and environmentally
sustainable.
Our vision for service delivery at Clúid is that residents are able to say:
That I have a comfortable home and Clúid help me if I have a problem
I am treated fairly & equitably
I have choice
I am dealt with quickly & correctly
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