Gain the E Source Membership Advantage
E Source offers annual, subscription-based
membership services that provide utilities with
in-depth research and advice. Because you need
actionable information on industry trends, opportunities,
and threats, we provide reports, presentations, best
practices, benchmarks, and exclusive networking events
as well as inquiry time with our research analysts.
How Can E Source Help You?
E Source can help your utility advance its energy-efficiency goals
and build stronger customer relationships with tools and insights for
making better, more-informed, and faster business decisions.
Our goal is to facilitate a win-win relationship between you and your
customers. With E Source, you can:
rapidly growing goals through more-effective
design for your efficiency, demand-response, and smart
grid programs for your efficiency and demand-response
programs
■ Meet
clear, balanced analysis of energy-consuming
products and services so you can tell your customers
about the best technologies for their applications
■ Get
Benefits of an E Source Membership
Access for your whole team
Membership is enterprise-wide, so everyone
in your company is able to take advantage of
the resources you subscribe to.
Inquiry time with our
research analysts
You can use our staff to get the research
you need, vet your ideas, and get an
unbiased third-party perspective.
Timely research delivered in
multiple ways
Get the latest independent, welldocumented research delivered via indepth reports, data snapshots, databases,
newsletters, and white papers.
Exclusive networking events
participation in your programs with datadriven analysis and marketing best practices
Meet industry experts and your peers
through virtual and in-person events such
as web conferences and leaders group
calls, topical leadership meetings, and the
annual E Source Forum.
a cohesive customer experience strategy to
ensure superior service and inspire loyalty
Market research
■ Increase
■ Create
business customer satisfaction through
effective account management and outreach
■ Improve
Contact us
E Source conducts timely market research,
providing targeted insights and benchmarking
on nearly all facets of the utility business.
For more information about any of our products
and services, visit www.esource.com or contact us
at [email protected] or 1-800-ESOURCE.
Create the E Source Membership That’s Right for You
Customer
Experience
DSM & Technology
Marketing
& Account
Management
E-Channel
Demand-Side Management
Residential Marketing
Technology Assessment
Utility Customer Care
Experience & Communications
Management
Measure Insights
JourneyHub
Regulatory Trends
Customer
DSM &
Technology
These tools areExperience
enhancements to the E Source membership
services
E-Channel
Ensure that your company has the best
possible online presence, which can
significantly improve the efficiency of your
operations. You’ll have access to in-depth
analysis, research, web benchmarks, and
best-practice tools, helping you meet your
customers’ growing online requirements
while increasing paperless billing adoption
rates and online customer service.
Demand-Side Management
Discover best practices that affect the entire
life cycle of demand-side management (DSM)
programs and portfolios. Our analysis and tools
help you successfully execute your programs
and benchmark your results against other
utilities, making it easier and less expensive
to achieve energy and demand savings.
Utility Customer Care
Enhance your utility’s focus on customer
service. You’ll get up-to-date research on topics
such as outsourcing trends, performance
metrics, measuring customer satisfaction
and loyalty, new technology solutions, human
resource issues, and integrating customer
service into your overall business operations.
Experience & Communications
Management
Take charge of your reputation and
messaging with tools, best practices, and
benchmarks for improving brand image
and customer satisfaction scores. You’ll get
utility-specific corporate communications
strategies and case studies for crafting
your customer experience road map and
dealing with reputation management, crisis
communications, and social media.
JourneyHub
This intuitive and collaborative web-based
tool allows utilities to easily map all of
their customer touchpoints and to better
understand how customer interact with
and feel about their utility companies.
These tools are enhancements to the
E Source membership services
Business Marketing
DSM Insights
Technology Assessment
Easily evaluate vendor claims and quickly
vet new and emerging technologies with
our fuel-neutral, vendor-neutral analyses.
Our resources help you give sound advice
to your customers, translate technical
jargon into layman’s terms, and ensure that
you won’t get burned by “black boxes.”
DSM Insights
Explore and compare portfolio- and programlevel information on spending, electric/gas
savings, cost-effectiveness, participation, plan
versus actual performance, and more. DSM
Insights eliminates the hassle of navigating
state-level filing systems by providing
access to all of the data in one place.
Measure Insights
Measure Insights streamlines program
planning by consolidating technical
reference manual data in an online database
of deemed savings values and other
measure-specific assumptions, allowing
you to quickly benchmark your inputs and
rapidly respond to regulatory requests.
Regulatory Trends
This tool distills detailed commission
documents and establishes a curated list
of more than 1,000 actice proceedings.
You’ll get utility-specific perspectives across
multiple technology and policy dimensions.
www.esource.com
Account Management
Business Energy Advisor
Marketing & Account
Management
Residential Marketing
Use our data-driven analysis to develop,
implement, and effectively manage your
residential marketing programs. You’ll get bestpractice tools for advertising, segmentation,
and marketing to create and promote residential
programs, thereby increasing participation,
outreach, revenue, and customer satisfaction.
Business Marketing
Get the tools, research, and analysis to
effectively promote your programs and
services to your business customers of
all sizes. Drive program participation
and improve customer satisfaction with
“customer-ready” content that you can share
with business customers and access other
resources for business customer marketing,
communication, segmentation, and education.
Account Management
Increase your effectiveness in serving
business customers of all sizes with industryspecific market intelligence, benchmarking
tools, and other resources for business
account management. Our tools will show
you how to best manage and strengthen
your business customer relationships,
educate your staff, and measure the efficacy
of your account management practices.
BEA
This hosted, web-based library of energyefficiency advice provides more than 100
web pages of unbiased guidance on
ways to improve the energy efficiency of
your customers’ specific facility types.
1-800-ESOURCE