TicketOS Help Guide
How to Place a Corporate Concierge Order
TicketOS Help Guide©
Proprietary + Confidential
Last modified February 12, 2009
Why Place a Concierge Order?
Typical Usage
Orders may be placed when:
•
The event is not part of the corporate inventory, or
•
The event is part of the corporate inventory but tickets are no longer available or the
available corporate tickets do no sufficiently meet your needs.
Concierge orders require a guest list and business justification as well as the appropriate
business/managerial approval.
For helpful questions and answers regarding Concierge ordering, please view the below document:
2
SplashScreen – Select Workflow
Select workflow: Corporate Orders
Note: Please see ‘How to Place a Personal Concierge Order’ for use of the Personal Order button above
3
Search for the Event
Select Search to find the
event.
4
Search for the Event
To ensure you are searching for
both Corporate Tickets and
Concierge Tickets:
Select the All Tickets radio
button.
5
Search for the Event
This icon indicates that
tickets available are through
Concierge. If there were
corporate tickets available,
the quantity would be listed
in the # of Tickets column.
All events for which the supplier has
access to tickets will be listed.
Select View next to the corresponding
event.
6
Search for Tickets
Available corporate tickets will appear
here. If there are no corporate tickets
available for selected event then the
phrase, “No Tickets Found” will be
displayed.
The available concierge tickets will be listed below any corporate
owned inventory. From here you can view the level , section and
row, price per ticket, and quantity available.
1.
Find the seat location that best meets your needs.
2.
Select Request next to the corresponding choice.
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Order Placement
If at all possible, please use
Corporate inventory before
proceeding with a Concierge
purchase.
1. If Concierge inventory is still desired
over Corporate inventory give
justification for order and click
Continue. Note: Order will need to
receive additional approval from
Overall Concierge Order Approver
before moving on to business
approval.
2. If the chosen tickets are greater than
the allowed price of $500 per ticket,
you must give your reason for
choosing the higher value ticket.
If Concierge inventory is not needed
please click Cancel and place request for
Corporate tickets.
8
Proceeding with Concierge
Order Placement
Verify items in shopping cart are
correct. Back will take you to the
event listing page, Next will continue
the order.
9
Order Placement
1.
2.
3.
Select appropriate category for ticket usage.
This will generate a temporary guest list.
Supply business justification for your request.
Click next to move onto the next page.
10
Select Shipping Address
Order Placement
1.
Select the address where the tickets will
be shipped or select New Address from
drop down to create a new address.
2.
Click Next.
11
Confirm Order
Note: The billing
information will need to
be completed once the
order has been approved.
1.
Verify the shipping information is correct.
2.
Verify the event information is correct.
3.
Select the shipping method.
4.
Check or uncheck the upgrade option. (Please click on blue link
for details of Auto Upgrade and read through the FAQ to ensure
desired selection is correct.)
5.
Please confirm that you have read and agree to the Terms &
Conditions of the purchase by checking the box to accept.
6.
Select Proceed to REPS to start the approval process for the
order.
12
Upgrade Option
What does upgrade mean?
•
By checking this option (Auto Upgrade) you are giving us permission to upgrade you to better
seats for the same price if available. An upgrade could be a better row or a section closer to home
plate, the center of the field or court. We highly recommend customers select this option as it
allows us to, on occasion, get our clients better seats for the same price.
•
On rare occasions we may be unable to confirm the original tickets requested. If the Auto Upgrade
option is selected, we will attempt to find comparable or better seats for you at the same price. If
we are able to do so, you will automatically be upgraded at no additional charge to you. If we are
unable to find an upgrade option in your price range, we will contact you with possible
alternatives, if any.
•
If you have a specific section, row, or side of field preference, we suggest you opt out of the
upgrade option.
13
Terms & Conditions
The Terms & Conditions are an essential aspect of the Concierge ordering process that must be agreed
to before continuing the order.
Some important items to note regarding the Terms & Conditions:
•
•
•
•
All sales are final.
The price paid for tickets is often times above the face value that is printed on the ticket.
All orders are subject to availability.
Lost or stolen tickets cannot be replaced.
Personal Concierge orders are subject to the RazorGator Terms and Conditions as well as our 100% Buyer
Guarantee:
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Proceed to REPS
Your request must be
entered into REPS in
order to be submitted
for approval.
Select Proceed to REPS
in order to submit
request for approval.
If you’ve received REPS
approval, enter code to
continue with billing
information and
complete ticket request.
15
Confirm Order
Note: Your request must
be entered into REPS in
order to be submitted
for approval.
Select Continue.
16
Waiting For Approval
The order will now
appear in your
“Orders Needing
Attention” queue
with a status of
“Pending REPS
Approval”.
To view details of the
order or the approval
history, click View.
17
Complete Order
Enter REPS approval ID
then Select Complete
Order.
NOTE: Due to the live marketplace nature of these tickets
they may not be available once all managerial approval has
been received. Upon clicking the Complete Order button you
may receive the message: ‘The requested tickets are no
longer available, click here to view alternate tickets.” If you
have received this message please proceed to slide 24.
18
Complete Order – Billing Details
1.
Enter the credit card details
2.
Select whether the billing
address is the same as the
shipping. If yes, check the
box. If no, enter the billing
address.
3.
Select Next.
19
Complete Order
1.
Review all the order details. If
needed, you can edit the billing or
shipping information by selecting
Change.
2.
Select Place Order.
Note: This is the last point at which you
will be able to change/edit the
billing/shipping info of the order.
20
Order Confirmation
Your order has now been sent to
Razorgator for fulfillment but has
not yet been confirmed.
Click Continue.
21
Order Confirmation
The order can now be found in your
“Orders Needing Attention” queue with a
status of “Pending Confirmation”.
To see details of the order, click View.
Once the order has been confirmed by
RazorGator, it will move to your
“Completed Orders” queue.
Note: The Pending Confirmation status
means that you have entered the necessary
REPS approval ID and the order has been
submitted to Razorgator for fulfillment. You
will be updated via email as to the status of
your order.
22
Complete Order – Tickets Not Available
Due to the live marketplace nature of these tickets they
may not be available once all managerial approval has
been received. Upon clicking the Complete Order
button you may receive the message above: ‘The
requested tickets are no longer available, click here to
view alternate tickets.”
23
Complete Order – Tickets Not Available
Upon clicking ‘The requested tickets are
no longer available, click here to view
alternate tickets,” you will be taken to a
page that will list all currently available
tickets within your approved budget
range for the desired event.
If none of the options are suitable, you
can cancel the order by clicking Cancel
Order button.
24
Complete Order – Tickets Not Available
Upon clicking Buy when having made a selection for
alternate tickets you will be required to enter your
credit card details and credit card billing address.
Please note that only corporate credit cards can be
used for corporate concierge orders.
25
Complete Order – Tickets Not Available
After entering all billing information, you will be
required to click ‘Place Order’. Please verify all
information is correct prior to placing the order.
26
Order Confirmation
Your order has now been sent to
RazorGator for fulfillment but has not
yet been confirmed.
Click Continue. Please see slide 22.
27