Emo$onal Intelligence (EQ) Miller Children’s Hospital Long Beach, CA July 29, 2014 Presented by Paul De Young, Ph.D. www.deyoungadvice.com www.deyoungadvice.com
© Copyright 2014 Paul De Young, Ph.D.
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Today’s discussion Current challenges faced by healthcare execuFves è 
The emoFonal impact on leaders and organizaFons è 
ImplicaFons for acFon Exploring a new approach A liQle context Why EQ now? è What is EQ? è How to develop EQ skills è 
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Developing and sustaining emoFonal intelligence skills for Ø  You Ø  Your organizaFon è 
© Copyright 2014 Paul De Young, Ph.D.
It’s 2014. So how are you feeling? Financial challenges
Healthcare reform implementa$on Personnel shortages -­‐ engagement PaFent safety and quality Governmental mandates Pa$ent sa$sfac$on Caring for the uninsured
Technology -­‐ EMRs PopulaFon health management Physician rela$ons Crea$ng an accountable care organiza$on Source: American College of Healthcare ExecuFves 2014 www.deyoungadvice.com
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You are not alone www.deyoungadvice.com
© Copyright 2014 Paul De Young, Ph.D.
People high in EQ are usually more successful in everything they do •  Leader’s EQ is responsible for 58% of job performance. •  90% of top performing leaders possess a high degree of EQ. •  High EQ leaders are: –  More likely to be held in higher regard by their staff –  Less likely to be derailed in their careers. •  Business units led by EQ senior managers typically outperform their counterparts who lack EQ www.deyoungadvice.com
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What is EQ? www.deyoungadvice.com
© Copyright 2014 Paul De Young, Ph.D.
EmoFon Defined •  e·mo·tion /iˈmōSHəәn/ noun
A physiological experience which
manifests itself in neuromuscular, respiratory,
cardiovascular, and hormonal
changes including modifications in
thought and behavior.
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What are the 6 human emoFons? www.deyoungadvice.com
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EmoFonal Intelligence is… “Your ability to recognize and understand
emotions, and your skill at using this
awareness to manage yourself and
your relationships with others.”
Travis Bradberry, Ph.D. and Jean Greaves, Ph.D.
Authors of Emotional Intelligence 2.0
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EmoFonal Intelligence is Unique www.deyoungadvice.com
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The Business Case for EQ Why is EQ Critical Now?
•  Knowledge and relationships are the currency
of the new economy
•  EQ linked to job and organizational
performance
•  Changes in the “emotional” brain wiring are
possible
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EQ and RetenFon The primary reason
that people choose to
leave their job is
because they have a
poor relationship with
their boss.
- Gallup www.deyoungadvice.com
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The 4 Core EQ Skills www.deyoungadvice.com
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“There’s no crying in baseball!” www.deyoungadvice.com
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How well did Jimmy do? Discuss! www.deyoungadvice.com
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From Impulse to AcFon www.deyoungadvice.com
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“Evelyn, I’d like you to work on that before next season. Ok? J” www.deyoungadvice.com
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Trigger Model www.deyoungadvice.com
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What can you do to make your world a beQer place? www.deyoungadvice.com
© Copyright 2014 Paul De Young, Ph.D.
Growing your own EQ 1.  Begin with self-­‐awareness –  Establish your baseline with EQ self-­‐assessment or 360 feedback –  Keep a journal about your emoFons –  Visit your values –  Evaluate your weaknesses AND strengths, set 1 -­‐2 goals, idenFfy a few “strategies” for your development 2.  PracFce, pracFce, pracFce –  Across several selngs –  Don’t do it alone –  Seek feedback and coaching –  Be paFent and watch your own progress www.deyoungadvice.com
© Copyright 2014 Paul De Young, Ph.D.
Growing your organizaFon’s EQ 1.  Recognize the need. Read the EQ 2.0 book and take the self assessment 2.  Select for EQ characterisFcs in leaders 3.  Create a development program that includes EQ as part of the training curriculum 4.  Reward posiFve behavior 5.  ExecuFve coaching www.deyoungadvice.com
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We are at a “strategic moment” in our history www.deyoungadvice.com
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Final Thought “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou
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Thank You! www.deyoungadvice.com
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Suggested reading www.deyoungadvice.com
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To contact Paul. . . Paul De Young, Ph.D. Industrial-­‐OrganizaFonal Psychologist Long Beach, CA Phone: +1 (213) 407-­‐4712 Email: [email protected] Web: www.deyoungadvice.com TwiQer: phdeyoung www.deyoungadvice.com
© Copyright 2014 Paul De Young, Ph.D.
About Paul De Young Aser a 25 year career in global corporate management consulFng, two years ago Paul decided to concentrate his efforts on local organizaFons and leaders, parFcularly ones focused on serving others and improving our community. Paul now serves as a leadership coach and management consultant to organizaFons in the Southern California region. He is cerFfied in several assessment and development tools including: TalentSmart’s emoFonal intelligence (EQ) tests and assessments, Hogan and SHL personality instruments and Lominger's assessment, development and competency tools. Paul also conducts leadership/execuFve selecFon, leadership workshops, organizaFon redesign, and employee engagement measurement and acFon planning. Previous Experience Paul held posiFons with DeloiQe ConsulFng, Towers Watson, Children's Hospital of Orange County, InternaFonal Survey Research, Richard Chang Associates, and Navy Personnel Research and Development Center. He has published one book, “Measuring OrganizaFonal Improvement Impact.” Dr. De Young has consulted to over 200 companies, large and small, across a broad spectrum of industries including technology, communicaFons and media, bio/pharmaceuFcals, manufacturing, public sector and higher educaFon, retail, uFliFes, financial services, and healthcare. Some of these include: United NaFons, University of California, Walt Disney Corp., Bristol-­‐Myers Squibb, DuPont, Nestlé, Toyota, T-­‐Mobile, HP, American Express, State Farm, Kaiser Permanente, Southern California Edison, First 5 LA and the Jewish FederaFon of Long Beach & West Orange County. Educa$on Paul received his Ph.D. and an MA in Industrial/OrganizaFonal Psychology from the California School of Professional Psychology, San Diego and holds a BA in Psychology and a BS in Biology from the University of California, Irvine.
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Sample EQ Feedback Report www.deyoungadvice.com
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