What is a Call-n-Ride?
Additional Reservation Information:
The Wheaton - Winfield Call-n-Ride is a reservation-based, shared-ride service for the general public that picks up
passengers and takes them to destinations within the designated Call-n-Ride zone (see map). Additionally, the Wheaton Winfield Call-n-Ride also provides scheduled shuttle service between the Wheaton Metra Station and the DuPage County
Judicial Center (see schedule). The Call-n-Ride vehicle is recognizable with its large green phone number and “Call-n-Ride”
logo. Trip reservations are granted on a first come, first served basis.
Reservations are needed for all rides except when
a trip originates at or between the Wheaton Metra
Station and the DuPage County Judicial Center as
part of the Call-n-Ride shuttle. Reservations for
rides are granted on a first come, first served basis,
but pick-ups and drop-offs will take place in the
most efficient order geographically. Drivers may
combine individual trips to create shared rides.
Other passengers’ destinations may not be directly
in line with yours, so your patience is requested as
the driver attempts to serve all destinations in a
logical manner.
How to Use Call-n-Ride
First, make sure your pick-up and drop-off locations are within the Call-n-Ride zone (see map). Next, call 1-630-379-1976 and
make a reservation at least one hour in advance of your desired pick up time. Reservations and calls are accepted between
6:30am and 6:45pm.
The Wheaton - Winfield Call-n-Ride serves destinations on both sides of the service area’s boundary roads. Please note:
locations outside the service area must be adjacent to the boundary road. Passengers will be dropped off and picked up at
the closest, safe pedestrian walkway to the boundary road.
In addition to offering on-demand service in the Call-n-Ride zone, the Wheaton - Winfield Call-n-Ride also provides scheduled
shuttle service between the Wheaton Metra Station and the DuPage County Judicial Center (see schedule). The Wheaton Winfield Call-n-Ride shuttle follows a specific routing between the Wheaton Metra Station and the DuPage County Judicial Center
and will stop at any intersection along the route where it is safe to do so (see map). Reservations are not needed when a trip
originates at or between the Wheaton Metra Station and the DuPage County Judicial Center as part of the Call-n-Ride shuttle.
Making a Reservation
When scheduling your trip, provide your name, date of travel, pick-up location, destination and desired arrival time. The
driver will inform you of your scheduled pick-up time. Please be ready at least fifteen minutes before your scheduled
pick-up time.
If your call is not answered, leave a voicemail with your call-back number and you will be called back within one hour.
Please do not call or leave messages before 6:30am or after 6:45pm. These calls will not be returned.
The last same-day reservation is taken at 5:45pm. For trips between 6:30am and 7:30am, please call the day before. You
may schedule trips up to two weeks in advance. Recurring trips (for example, every Tuesday at 2pm) may be scheduled as
a subscription trip if the desired time slot is available.
Phone Numbers
To make a Wheaton - Winfield Call-n-Ride reservation, call 1-630-379-1976.
To report compliments or complaints, call Pace Customer Relations at 1-847-364-7223.
For regional travel information, call the RTA Travel Information Center at 1-630-836-7000.
Call-n-Ride
Wheaton - Winfield
Wheaton - Winfield
Call-n-Ride
If you make a reservation but later determine that
you need to cancel, please do so immediately.
Drivers do make record of passengers who reserve
a trip but are not available for pick-up at the
assigned time. Passengers who are recorded as
“no-shows” multiple times will be prohibited from
using the service in the future.
Stay in the know!
Sign up to receive automatic email alerts about
our Call-n-Ride services by visiting the Call-n-Ride
webpage at PaceBus.com. The page can be
reached by following the Call-n-Rides link listed
under the Schedules/Map tab near the top of the
homepage. Once on the Call-n-Ride page, click on
the symbol below and sign up for email or text
alerts as directed.
Sign up for automatic email updates
anywhere you see this sign.
1-630-379-1976
Weekdays: 6:30am - 6:45pm
Last same-day reservation accepted at 5:45pm
PaceBus.com
Fare, Passes and Transfers
The fare for the Call-n-Ride service is $1.75 per one-way ride. Exact fare is required; the driver does not make
change. Any unlimited-use, validated, date-stamped passes, like the Pace/CTA 30-day pass, can also be used
(see full list below.) The Chicago Card, the Transit Card and other stored value cards are not accepted.
Transfers to and from Pace fixed route services are $0.25; ask the driver for a transfer card. You can
transfer to Routes 301, 709, 711, and 714. If you wish to transfer from a Pace fixed route to the
Call-n-Ride, ask the fixed route operator for a transfer card.
Since the Call-n-Ride is not a fixed route service, there are no reduced fares or free rides for seniors,
Circuit Permit holders or those with the RTA Reduced Fare ID cards. However, law enforcement officers
and firefighters in full uniform or presenting a badge and uniformed military personnel will ride for
free on the Call-n-Ride. Additionally, free rides are permitted for up to two children younger than 7
years of age when accompanied by a fare-paying adult.
Wheaton - Winfield
Call-n-Ride Zone
SCHEDULED SERVICE
WEEKDAY EASTBOUND
WEEKDAY WESTBOUND
1
2
2
1
DEPARTS
WHEATON
METRA STATION*
ARRIVES
DUPAGE COUNTY
JUDICIAL CENTER
DEPARTS
DUPAGE COUNTY
JUDICIAL CENTER
ARRIVES
WHEATON
METRA STATION*
6:44AM
7:44
8:44
9:44
10:44
11:44
12:44PM
1:44
2:44
3:44
4:44
5:44
6:53AM
7:53
8:53
9:53
10:53
11:53
12:53PM
1:53
2:53
3:53
4:53
5:53
7:32AM
8:32
9:32
10:32
11:32
12:32PM
1:32
2:32
3:32
4:32
5:32
6:32
7:39AM
8:39
9:39
10:39
11:39
12:39PM
1:39
2:39
3:39
4:39
5:39
6:39
* - Bus arrives/departs from the Wheaton - Winfield Call-n-Ride bus stop located on the southwest corner of Liberty/West.
No Saturday, Sunday or holiday service. For additional scheduled service information, please see the How to Use
Call-n-Ride section.
Passes Accepted
Pace/CTA 30-Day Pass
Pace/CTA 7-Day Pass
Pace/Metra “PlusBus”
Pace Commuter Club Card
Pace Campus Connection Pace Student Haul Pass
Pace Student Summer Haul Pass Pace Ten-Ride Paper Ticket Pace One-Day Pass
Pace One-Ride Pass
Passes and tickets may be purchased online at PaceBus.com, through Pace’s Ticket-by-Mail
program, or at an authorized sales center. Ticket-by-Mail information and sales center
locations may be found at PaceBus.com or by calling 1-847-364-7223.
Transfer at the Wheaton Metra
Station to/from Pace Routes
301, 709, 711 and 714.
M-0263 (11/11)