AU Energy IBO Training Pack

ACN Product Overview
Broadband
Australia
Information correct as at March 23, 2015
ADSL 2+
What is it?
• High speed broadband delivered using your phone line over
the copper network
• Bundled with a compulsory phone service which provides you
with a phone number and line rental enabling you to make
and receive phone calls
• Available to Residential & Small Business customers
ADSL 2+
Why choose ACN?
• We use the reliable and extensive Telstra network
• Quality and reliable service
• Multiple users and devices on the one connection
ADSL 2+
Who is this product ideal for?
• Customers requiring a high speed and reliable broadband
service
• Customers who use the Internet for Email, Social Media,
General Web-Surfing, Video Steaming (YouTube) and Online
Gaming
• Customers who prefer to use a traditional phone service to
stay in touch with friends and family here and overseas
• Customers who like bundling their utility bills (broadband and
phone) with one provider. One bill. Bundled discount.
Naked DSL
What is it?
• High speed broadband connection using your traditional
copper phone line which doesn’t have an active phone
number attached to it
• Available to Residential & Small Business customers
Naked DSL
Why choose ACN?
•
•
•
•
•
We use the extensive Optus network
Quality and reliable service
Multiple users and devices on the one connection
No longer pay phone line rental
Great value call rates and savings by adding a VoIP service
Naked DSL
Who is this product ideal for?
• Customers requiring a high speed and reliable broadband
service
• Customers who use the Internet for Email, Social Media,
General Web-Surfing, Video Steaming (YouTube) and Online
Gaming
• Customers who prefer to use their Mobile phone to make calls
• Customers who are interested in a VoIP service
• Customers who like bundling their utility bills (broadband and
phone) with one provider. One bill. Bundled discount.
Bundle
What is it?
• Customers can bundle a phone service with an Internet
service to receive discounts and a single monthly bill
• ACN bundles include
– Phone & ADSL
– VoIP & Naked DSL (Envision)
• Available to Residential & Small Business customers
Online Sign-up
Who do my customers apply for an ACN service?
• Customers can sign-up to any service via your ACN Direct
Storefront website
• Customers can also sign-up via acnpacific.com.au, but must
specify your IBO Business ID when completing their online
application
Refer to the product section of IBO Back Office of the Help &
Support section of acnpacific.com.au for instructions on how to
sign-up online.