EMPLOYEE OPINION SURVEY (EOS)
2011
7th Management Briefing
Prepared by
Human Capital Division
RESEARCH APPROACH & METHODOLOGY

An Employee Opinion Survey (EOS) was conducted to measure level of job
satisfaction of executive group of employee in Prolintas Group of Companies.

The objective of this survey is for Prolintas Group’s management to gauge the
level of employees satisfaction in the organization.

A total of 121 Prolintas Group employees out of 125 participated in this survey
which is a response rate of 96.8%.

The survey consisted of 21 statements divided into 5 sections comprise of about
work, career and development, working conditions and environment, working
relationship in the Company and remuneration & recognition.

The survey was implemented on 1 November 2011.
FREQUENCY BY DEMOGRAPHY
Frequency by Position
Frequency Gy Gender
Female
33%
CFO
General Manager
Senior Manager
Manager
Assistant Manager
Senior Executive
Executive
Assistant Executive
1%
15%
4%
7%
12%
Male
67%
7%
45%
9%
Frequency by Age
50 - Above
0%
43 - 50 years
16%
23 - 30 years
27%
36 - 42 years
25%
31 - 35 years
32%
Frequency by Length Of Service
15 years Above
09 years - 15 years 2% Less Than 1 Year
16%
23%
04 years - 08 years
19%
01 year 03 years
40%
MEAN SCORES BY DIMENSIONS & GENDER
Mean Scores By Dimensions & Gender
5.00
4.08
4.04
4.00
3.86
3.92
3.91
4.04
3.95
3.68
4.10
3.84
3.80
3.58
3.00
Male
Female
2.00
1.00
.00
About Work
Career & Development
Working Condition &
Environment
Working Relation In The
Company
Remuneration &
Recognition
Overall Satisfaction
OVERALL SATISFACTION LEVEL BY JOB POSITION, LENGTH OF SERVICE & AGE
Overall Satisfaction Level By Job Position
5.00
4.00
4.00
4.13
4.40 4.21
4.11
4.04
3.73
Chief Financial
Officer
General Manager
3.78
3.00
Senior Manager
Management
Assistant Manager
2.00
Overall Satisfaction Level By Age
Senior Executive
Executive
1.00
Assistant Executive
-
5.00
4.00
Overall Satisfaction Level By Lenght of Service
4.00
4.03
3.97
4.11
4.02
23 - 30 years
31 - 35 years
3.00
5.00
2.00
36 - 42 years
43 - 50 years
50 - Above
4.00
4.21
3.90
4.13
1.00
4.00
Less Than 1 Year
1 year - 3 years
3.00
3.00
4 years - 8 years
9 years - 15 years
2.00
1.00
0.00
15 years - Above
.00
OVERALL
SECTION 5
SECTION 4
SECTION 3
SECTION 2
SECTION 1
Dimensions
MEANS BY QUESTIONS
Employees
Questions by Dimensions
Chief
Financial
Officer
General
Manager
Senior
Manager
Manager
Assistant
Manager
Senior
Executive
Executive
Assistant
Executive
Overall
S1A. I understand what is expected of me in my work
4.00
4.50
4.40
4.57
4.67
4.45
4.25
4.06
4.33
S1B. I have the material/equipment and tools that I need to do my job effectively
4.00
4.00
3.80
4.29
4.22
4.27
4.07
3.78
4.07
S1C. The amount of work I am expected to do is reasonable
4.00
4.00
4.40
4.36
4.22
4.27
3.91
3.33
3.96
S1D. I am getting enough relevent training for my present job
4.00
4.13
3.80
3.86
3.89
3.55
3.36
3.56
3.58
S2A. I was given enough feedback on my performance
4.00
4.00
4.00
4.00
4.11
4.00
3.89
3.72
3.92
S2B. I am satisfied with my job content
4.00
4.00
4.20
4.29
4.11
4.09
3.93
3.61
3.97
S2C. I am satisfied with the job development opportunities in the company
4.00
3.88
4.00
4.29
4.11
3.55
3.75
3.50
3.80
S2D. I believe people in my company receive fair consideration for promotion
4.00
4.00
4.20
3.93
4.11
3.45
3.62
3.28
3.68
S3A. My workplace area and layout space are well organised
4.00
4.25
4.00
4.36
4.11
3.45
3.89
3.67
3.93
S3B. My physical working conditions are comfortable and safe
4.00
4.13
4.20
4.57
4.33
3.73
3.95
3.89
4.05
S3C. My work environment is lively and encouraging
4.00
4.13
4.20
4.36
4.44
3.73
3.85
3.94
3.98
S3D. I can keep a reasonable balance between work and personal life
4.00
4.13
3.80
4.57
4.33
4.18
4.07
4.17
4.15
S4A. I am treated fairly by my Superior
4.00
4.13
4.20
4.43
4.11
4.09
4.15
3.94
4.14
S4B. I can see a good relationship between colleagues in the company
4.00
4.00
4.20
4.36
4.22
3.73
4.04
3.89
4.04
S4C. There is clear conscious effort in the company rather than busy office politics
4.00
4.13
4.00
4.14
3.89
3.82
3.80
3.83
3.88
S4D. I view people here are cooperative to work among each other
4.00
4.00
4.20
4.07
4.22
3.82
3.96
3.78
3.97
S5A. I believe my current pay level is competitive against market
4.00
3.63
4.20
4.07
4.22
3.27
3.47
3.11
3.57
S5B. High performing employees in this company are rewarded for their performance
4.00
4.00
4.40
4.00
3.89
3.45
3.82
3.56
3.81
S5C. I am satisfied with the current employee benefits program at my company
4.00
4.25
4.00
4.07
4.11
3.55
3.56
3.61
3.74
S5D. Receive appropriate recognition for my contribution
4.00
3.88
4.20
4.00
4.22
3.45
3.78
3.61
3.81
Overall, I am satisfied with this company and my work
4.00
4.13
4.40
4.21
4.11
3.73
4.04
3.78
4.02
Suggested Scale Definition
Identified Strength
Required Further Improvement
Required Urgent Attention
SECTION 1 : ABOUT WORK
I understand what is expected of me in my
work
Disagree
1%
Strongly
Moderate
Disagree
7%
0%
Strongly
Agree
42%
Strongly Agree
Agree
Moderate
Disagree
Strongly Disagree
23.68%
52.93%
19.23%
3.43%
0.73%
The amount of work I am expected to do is
reasonable
Strongly
Agree
22%
Agree
50%
I have the material/equipment and tools
that I need to do my job effectively
Strongly
Disagree
0%
Strongly
Agree
25%
Disagree
2%
Strongly
Disagree Disagree
1%
7%
Moderate
8%
Agree
62%
I am getting enough relevent training for my
present job
Strongly
Agree
14%
Strongly
Disagree
3%
Disagree
7%
Moderate
16%
Agree
57%
Agree
42%
Moderate
34%
SECTION 2 : CAREER & DEVELOPMENT
I was given enough feedback on my
performance
Strongly
Strongly
Disagree
Agree
0%
14%
Disagree
2%
Strongly Agree
Agree
Moderate
Disagree
Strongly Disagree
Strongly
Agree
18%
Strongly
Agree
16%
Strongly
Disagree Disagree
1%
7%
Moderate
21%
Disagree
3%
I believe people in my company receive
fair consideration for promotion
Strongly Strongly Disagree
Agree Disagree
7%
9%
1%
Moderate
24%
Moderate
15%
Agree
59%
Agree
64%
3.15%
0.98%
Agree
55%
I am satisfied with my job content
Strongly
Disagree
0%
59.70%
18.69%
I am satisfied with the job development
opportunities in the company
Moderate
19%
Agree
65%
17.48%
Strongly Agree
Agree
Moderate
Disagree
Strongly Disagree
SECTION 3 : WORKING CONDITIONS &
ENVIRONMENT
My workplace area and layout space are
well organised
Strongly Disagree
Disagree
3%
2%
Strongly
Agree
22%
My physical working conditions are
comfortable and safe
Strongly Disagree
Disagree
1%
2%
Moderate
16%
Agree
54%
59.23%
10.20%
2.12%
0.75%
My work environment is lively and
encouraging
Strongly
Agree
19%
Strongly Disagree
3%
Disagree
Moderate
0%
14%
Moderate
17%
Agree
56%
Strongly
Agree
27%
27.70%
Agree
64%
I can keep a reasonable balance between
work and personal life
Strongly Disagree
Disagree
2%
Moderate
0%
10%
Strongly
Agree
28%
Agree
60%
Strongly Agree
Agree
Moderate
Disagree
Strongly Disagree
SECTION 4 : WORKING RELATIONSHIP
IN THE COMPANY
I am treated fairly by my Superior
Strongly
Disagree
Disagree
0%
Moderate
1%
12%
Strongly
Agree
28%
24.28%
58.48%
13.61%
2.43%
1.20%
There is clear conscious effort in the
company rather than busy office politics
Strongly
Agree
19%
Strongly Disagree
2%
Disagree
1%
Moderate
23%
Agree
59%
Agree
55%
I can see a good relationship between
colleagues in the company
Strongly
Disagree
1%
Strongly
Agree
25%
Disagree
1%
Moderate
15%
Agree
58%
I view people here are cooperative to
work among each other
Strongly
Agree
19%
Strongly
Disagree
0%
Disagree
3%
Moderate
17%
Agree
61%
SECTION 5 : REMUNERATION &
RECOGNITION
Strongly
Disagree
3%
Agree
43%
Disagree
9%
Strongly
Disagree
0%
Moderate
26%
Agree
51%
Disagree
7%
Moderate
24%
Agree
49%
4.95%
2.68%
Strongly
Disagree
Disagree
4%
3%
Strongly
Agree
16%
Moderate
31%
High performing employees in this
company are rewarded for their
performance
Strongly
Agree
20%
38.13%
27.39%
26.85%
I am satisfied with the current employee
benefits program at my company
I believe my current pay level is
competitive against market
Strongly
Agree
14%
Strongly Agree
Agree
Moderate
Disagree
Strongly Disagree
Receive appropriate recognition for my
contribution
Strongly
Disagree
0%
Strongly
Agree
28%
Agree
59%
Disagree
Moderate
1%
12%
OVERALL SATISFACTION SURVEY RESULTS
Overall, I am satisfied with this company and my work
(%)
Neutral
13.5%
Negative
2%
100.00
Positive
84.5%
80.00
68%
60.00
40.00
20.00
16.5%
13.5%
1%
1%
0.00
Strongly Disagree
Disagree
Moderate
Agree
Strongly Agree
Level of Agreements
CORRELATIONS
Career &
Development
Working
Condition
Environment
Dimensions
Details
About Work
Section 1
About Work
1
Section 2
Career & Development
.704**
Section 3
Working Condition & Environment
.521**
.509**
Section 4
Working Relation In The Company
.689**
.699**
.548**
Section 5
Remuneration & Recognition
.654**
.744**
.552**
Working Relation Remuneration &
In The Company
Recognition
.612**
The highlighted output confirm that the result of the
scatter plot in that a significant positive relationship
between Career Development & Remuneration and
Recognition (r=0.744). Based on that, 74.4%
respondent agreed that Career Development has a
correlation on the Remuneration & Recognition.
y=mx+c
CORRELATIONS
Dependent Variable
Independent Variable
a. About Work
Career & Development + Remuneration & Recognition + Working Condition Environment +
Working Relation In The Company
b. Career & Development
Remuneration & Recognition + About Work + Working Relation In The Company + Working
Condition Environment
c. Working Condition &
Environment
Working Relation In The Company + About Work + Career & Development + Remuneration &
Recognition
d. Working Relation In The
Company
Career & Development + Working Condition Environment + Remuneration & Recognition + About
Work
e. Remuneration & Recognition
Career & Development + Working Relation In The Company + About Work + Working Condition
Environment
The proposed path model above was tested using SPSS. The purpose of developing the path diagram was to estimate the strength
of each relationship depicted in the path diagram. It calculated the strength of the relationship using correlation or covariance
matrix as the input.
REGRESSION
(IS THE BEST FIT LINE BASED ON COST OF EFFECT CORRELATION)
Model Summary
Model
R
1
.800
a
R Square
Adjusted R
Square
Std. Error of
the Estimate
.640
.622
.404
Coefficientsa
Model
Unstandardized
Standardized
Coefficients
Coefficients
B
Std. Error
Beta
t
Sig.
2.063
.042
(Constant)
.710
.344
Section1
-.052
.095
-.045
-.550
.583
Section2
.327
.116
.312
2.822
.006
Section3
.012
.089
.010
.131
.896
Section4
.127
.088
.120
1.437
.154
Section5
.437
.089
.479
4.934
.000
1
All independent variables together explain 64 percent of the variance in
job satisfaction., which is highly significant as indicated by the F-value. An
examination of the T-values indicates that Section 5 (Remuneration &
Recognition) contributes to the job satisfaction level.
From the scatter plot of residual against predicted values, we can see
that there is no clear relationship between the residuals and the
predicted values, consistent with the assumption of linearity.
The normal plot of regression standardized residuals for the dependent
variable also indicates a relatively normal distribution.
In conclusion, we can say that Section 5 (Remuneration &
Recognition) significantly predicts job satisfaction level.
However, other variables allocated are not significant
predictors.
CONCLUSION
Independence
Variable
Remuneration &
Recognition
Career &
Development
Working
Relation In The
Company
Working
Condition &
Environment
About Work
Dependence
Variable
.479
Overall
Satisfaction
Formula Regression :y f(Satisfaction) = f(.479) + f(.312) + f(.120) + f(.010) + f(-.045)
Overall Satisfaction = Remuneration & Recognition + Career & Development
+ Working Relation In The Company + Working
Condition & Environment + About Work
.312
.120
.010
-.045
From the survey, the overall satisfaction is highly correlated with Remuneration & Recognition then
followed by Career & Development, Working Condition & Environment, Working Relationship In The
Company and lastly About Work.
In conclusion, we can say that in order for the company to have satisfied and dedicated employees
who can highly contribute to the company’s success, the Management of PROLINTAS needs to focus on
areas to be improved by analyzing on the feedback given by the employees as follows:1. Remuneration & Recognition – i.e Benefits Reviews
2. Career & Development - i.e Promotion Exercise & Training & Development Activity
3. Working Relationship In The Company – i.e Teambuilding & Employees Gathering Function
4. Working Conditions & Environment – i.e Comfortable Working Space & Updated Technologies
5. About Work – i.e Functional Training