Welcome!
• Networking activity – Speed problem
solving
1. Find a partner or small group
2. Share a problem you’re trying to solve in
your work
•
ie: “I’m trying to figure out how to get
around transportation barriers for volunteers
with disabilities”)
3. Your team will brainstorm as many
solutions as possible in three minutes
4. Switch partners, repeat!
Convened by
National Conference on Volunteering and Service
Maximizing Disability Inclusion
in Your State
Measuring Continuous Improvements
Toward Inclusion
Identify
Strengths
and Needs
Check Your
Progress
Partners,
Resources
and Tools
Implement
Your Plan
Create a
Plan
Determine
Priority
Areas
Overview of the Day – The Morning
• Identify Strengths and Needs
– Using the inclusion indicators to begin to
assess your program’s inclusion
• Determine Priority Areas
– Using the inclusion indicators to identify
priorities to address
• Create a Plan
– Using a logic model to create a plan that
addresses your priority areas
Overview of the Day – The Afternoon
• Partnering to Work Toward Inclusion
– Building mutually beneficial partnerships that
help your program become more inclusive
• Identifying Key Resources
– Maximizing resources available to support and
assist your inclusion efforts
• Preparing to Implement Your Plan
– Looking at plans for inclusion efforts holistically
• Checking Your Progress
– Creating a plan to work together as you
implement your plan to measure and document
progress
What are Your Burning Questions
about Measuring Inclusion?
“I have an inclusive program, and I
can prove it!”
• What would you look for as “indicators”
of an inclusive program?
– Write examples of “indicators” you would
look for in each of the areas around the
room.
• Have we come to a common idea of
what “inclusion” means?
The Larger Context
 Evidence-based programming is an
imperative in today’s public and
private sectors
 National service programs must
develop performance management
systems that allow them to gather
data that demonstrate
measureable results; and that
allow them to tell their stories
CNCS Strategic Plan 2011-2015
Consistent with the ‘evidencebased’ approach to programming
Identifies Strategic Goals and
Priorities
Identifies performance measures
or indicators that will allow CNCS
to gather data, demonstrate
results and tell the national service
story
CNCS Strategic Plan 2011-2015
Goal 2 –Strengthen national service
so participants engaged in CNCSsupported program consistently find
satisfaction, meaning and
opportunity
– Objective 1 - Make CNCS supported
national service opportunities
accessible and attractive to
Americans of ALL backgrounds
Commitment to Inclusion
Goal 2 reiterates the Agency’s mission - Provide Opportunities for ALL
Americans to engage in service to their
communities – and reinforces its
commitment to inclusion
How will we know that we are making
progress toward our goals?
– Performance Measurement Indicators –
specifically as it relates to the inclusion of
Persons with Disabilities
Performance Measurement
Indicators for Disability Inclusion
What are your goals/desired outcomes
for disability inclusion?
How would you know if/when you are
making progress toward your goals?
Can you tell how much progress you are
making at any given point in time?
What do you do (i.e. activities,
strategies) to make your program
inclusive, attractive, accessible?
Introducing a tool,
“Indicators of an Inclusive Service and Volunteer
Organization”
•provides a framework to identify and establish
elements that are essential to a comprehensively
inclusive organization/program
• can be used by an organization/program to
plan, develop, enhance, measure and
demonstrate practices that engage and support
members and volunteers with disabilities
History of the Inclusion Indicators
This tool was developed using:
• AmeriCorps: New Program Start-Up Guide*
• NSIP’s Accessibility Checklist*
• Systems Thinking ~ a Comprehensive Approach to
Disability Inclusion in National Service and Volunteerism Building the Model from NSIP’s 2009 Leadership Institute*
• Arizona’s inclusion standards
• USAID’s checklist*
How do you go from wanting to be
more inclusive to actually being
more inclusive?
And how do you quantify your efforts?
Measuring Continuous Improvements
Toward Inclusion
Identify
Strengths
and Needs
Check Your
Progress
Partners,
Resources
and Tools
Implement
Your Plan
Create a
Plan
Determine
Priority
Areas
Filling Your Toolbox with the Right
Tools for the Job
• Identify Strengths and Needs
and Determine Priority Areas
• Tool: Inclusion Indicators
• Create a Plan
• Tool: Logic Model
• Implement Your Plan
• Tool: Implementing Your Plan
Template
• Checking Your Progress
• Tool: Assessing the Partnership
Process Worksheet
Identify Strengths and Needs
Inclusion Indicators
• Overall structure:
– Divided into six sections
– Each section has a list of indicators
– Legal requirements are in bold
– For each indicator, mark to what extent you
are currently meeting the indicator
– Each section asks you to identify three
strengths and three areas where you’d like to
improve
Identify Strengths and Needs
Quality Indicators
• Help you identify strengths so you can
tell the story of your inclusion efforts
• Help you identify areas for
improvement so you can target your
improvement efforts
Identify Strengths and Needs
Inclusion Indicators
These inclusion indicators are still draft.
• Your feedback and input will help us to
develop the final product
• Today and as we move forward, please let
us know what you think!
• Comments gathered today
• Feedback from your brainstorm earlier
• Call or email NSIP after the session to share
your continuing comments
Identify Strengths and Needs
•
•
•
•
•
•
Please Sign Up for the
Area You’re Interested In!
Members and Volunteers
Leadership and Staff
Policies and Procedures
Program Monitoring and Evaluation
Community Partners
Administration and Finance
Identify Strengths and Needs
Using the Quality
Indicators
1. Individually, use the measures to assess
your program.
2. As a small group, discuss the measures
with your group
– Discuss your findings about your own
programs.
– What areas for improvement do you have in
common?
– How might you change/add to the measures in
your section?
Determine Priority Areas
What will you work
together to address today?
As a small group,
• please identify a measure or cluster of
measures you’d like to work together to
address today.
• You will create a plan for how your
programs can address these measures using
the partners, resources and tools available
to you.
Through Logic!
Create a Plan
Program planning
Need
Inputs
Activities
Intended results
Outputs
Intermediate
Outcomes
End
Outcomes
What Tools Can You Use to
Prove Intended Results?
Measurement tools:
• Survey
• Focus Group
• Logs
• Attendance sheets/evaluations
• Activity forms
• Direct observation
And many more…
Example: I want to be healthier
so I can play with my kids
Create a Plan
Program planning
Need
Inputs
Activities
Intended results
Outputs
Intermediate
Outcomes
2nd
5th
4th
3rd
6th
I cannot play
with my kids,
so I need to
lose 40lbs.
-Gym
membership
-an “App” on
my phone that
helps me
count calories.
-Walk around
the track
every day
after work
-Eat healthier
meals.
Decrease my
weight on a
weekly basis
by 2lbs.
By the end of
the third
week, I can
jog around
the track in 2
minutes.
End
Outcomes
1st
After 5
months, my
cholesterol is
down and my
doctor has
taken me off
medication.
W.K. Kellogg Foundation. (2004). Logic model development guide. Accessed from:
http://www.compact.org/wp-content/uploads/2010/03/LogicModelGuidepdf1.pdf
Create a Plan
When Developing a
Plan…
1. Involve partners in the process.
2. Start the plan where it makes sense.
3.Keep it simple. Keep it brief.
4. Look at what will actually occur.
5. Be ready to modify.
Your Indicator Strengths
Create a Plan
Program planning
Need
Inputs
Activities
Intended results
Outputs
Intermediate
Outcomes
How would you use this model help you
demonstrate your strengths in inclusion?
End
Outcomes
Apply this Model to “Areas for
Improvement”
As a group, take the indicator(s) you
identified for improvement and create
a plan that outlines:
1.What inclusive efforts you would
like to improve on, and
2. How you will measure that
improvement in inclusion.
What is a team;
what is collaboration;
what is a partnership….
“Unnatural act between unconsenting
adults”
Minkle, M., Community organizing and community building for health
1. The best team I ever served on
was/is…
2. It was/is great because…
1. My worse team experience was/is…
1. It was/is “not so hot” because…
Partnerships ~ a sample
… because of team partnerships, we have successfully enrolled two
members with ID in a health-related AmeriCorps program … we work
together to establish this particular program as a model of successful
inclusion practices
… bring national service and disability orgs together, have concrete
conversations to talk about how to make it possible for pwds to
volunteer around the state
… connections made between programs & community organizations
serving those with disabilities … products have been developed over
the last year
…Creation of the Better Communities Include Everyone Recognition
Program
more….
… development of Fall Service Day grant
competition to ensure service projects are inclusive
and increased ability to promote and recruit
reasonable accommodations
…creating our strategic plan and some of the inroads with voc rehab services
… regional trainings between disability opry's and
AmeriCorps
…. Partner with 15 disability organizations to share
outreach events
Partnering – a recipe for success
1. Identifying the right partners
• What are we trying to accomplish?
• What types of partners/organizations
can help us to achieve our goal?
• What do we want in a partner?
• What do we NOT want in a partner?
• What resources do we need? What
resources can we provide?
• Do we need a partner or a short term
collaborator?
Partnering – a recipe for success
2. Be clear on the what’s and the how’s of
partnering
• break down the silos, and do it again
• create a strategic plan
• identify a common vision, goal(s), objectives
and action workplan (who, what, how, where)
• implement a communication guidelines and a
plan; be consistent
• discuss (frequently) benefits to all partners
• celebrate and recognize
Partnering – a recipe for success
3. Assess the partnering process
1. Do all the partners understand and agree with the
goals, roles, responsibilities and benefits?
2. Are there champions at the senior levels? Are they
committed, proud and vocal?
3. Are communications open, timely, user friendly and
effective?
4. Is there a clear decision-making process?
5. Do partners participate consistently? Do they
participate equally in sharing, contributing ideas
and decision-making?
6. Are activities implemented according to plan?
7. Do partners reassess, renew and revitalize?
8. Are outcomes being measured?
Create a Plan
Strategic Partnering:
Putting it all together
• How can you strategically include partners in your
plan?
• Partners are more than “inputs”!
– How can partners help you identify needs?
– How can you leverage resources to get the inputs you
need?
– How can you collaborate with partners on activities?
– What outputs would be helpful to both you and your
partners?
– What shared outcomes can you work toward?
Create a Plan
Addressing the Gaps:
Identifying and
Leveraging Resources
• What do you need to implement your plan?
– Products and Information
• Please see the resource list in the workbook for
national resources where you can find helpful
products and information.
– Additional resources
• What are some creative ways you can locate and
secure additional sources of funding, services,
intellectual capital and other resources?
Implement Your Plan
Coordinating Efforts and
Maximizing Impact
As you and your partners work to implement
your plan, it’s important to:
• Clearly define each task
• Establish “due dates” or “target dates”
• Clarify who is responsible to complete the
task
• Share progress
Check Your Progress
Ensuring You’re Headed
for Measurable Outcomes
As you work with your partners to implement
your plan, it’s essential to stop and check your
progress.
• Revisit the outcomes in your plan
– Are you meeting them or progressing toward
them?
• If yes, document examples of the outcome(s)
• If no, Identify and address any barriers
Identify
Strengths
and Needs
Check Your
Progress
Partners,
Resources
and Tools
Determine
Priority
Areas
Implement
Your Plan
Create a
Plan
Remaining Questions?
• What do you still need to know?
• What additional resources do you
need?
• What are your concerns?
We’ve Only Just Begun…
• How do you plan to use what you’ve
learned when you return home?
• How can NSIP support you in those
efforts?
• How can this group work together in
the future to support each other?
“Friend” us on Facebook!
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Visit our website!
Facebook:
http://www.facebook.com/serviceandinc
lusion
Twitter:
http://twitter.com/NSIP_Online
Website:
www.serviceandinclusion.org
Second Life:
http://maps.secondlife.com/secondlife/Health%20
Commons/202/10/22
Contact
Information:
Click to edit Master
title style
National Service Inclusion Project
888.491.0326 [V/TTY]
[email protected]
www.SERVICEandINCLUSION.org
1. AmeriCorps: Building a High Quality AmeriCorps Program - From Blueprint
to Implementation - New Program Start-Up Guide
http://www.nationalserviceresources.org/americorps-building-high-qualityamericorps-program-blueprint-implementation-new-program-start-guide
2. BUILDING AN INCLUSIVE DEVELOPMENT COMMUNITY: A Manual on
Including People with Disabilities in International Development Programs
Organizational Self Assessment: Checklist for Inclusion
pdf.usaid.gov/pdf_docs/PNACY408.pdf
3. Systems Thinking ~ a Comprehensive Approach to Disability Inclusion in
National Service and Volunteerism - Building the Model
NSIP’s 2009 Leadership Institute
http://www.serviceandinclusion.org/ttt/node/302