Foxtel Broadband & Home Phone
Price Guide
Effective 7 April 2016
Table of Contents
Foxtel Broadband & Home Phone Price Guide................................................................................................................. 1
1.
Foxtel Broadband & Home Phone Price Guide............................................................................................................ 4
2.
What is the right plan for me? .............................................................................................................................................. 4
2.1
Broadband Usage Guide ................................................................................................................................................. 4
2.2
Home Phone Usage Guide........................................................................................................................................ 4
2.3
How do I keep a track of how much I have used? ........................................................................................... 4
3.
Pricing & packaging summary ............................................................................................................................................. 5
3.1
General Terms ........................................................................................................................................................................... 5
3.2
Foxtel Broadband & Home Phone Bundles ........................................................................................................ 5
3.2.1
3.2.2
3.3
Home Bundles (when bundled with an existing Foxtel TV service) ...................................................... 5
Home Bundles (when not bundled with an existing Foxtel TV service) ......................................... 7
Foxtel TV, Foxtel Broadband & Foxtel Home Phone Bundles ..................................................................... 8
3.3.1
Entertainment Home Bundles .............................................................................................................................. 8
3.3.2
Platinum HD Home Bundles ............................................................................................................................ 9
3.4
Foxtel TV & Foxtel Broadband Bundles................................................................................................................ 11
3.4.1
Entertainment Bundles............................................................................................................................................ 11
3.4.2 Platinum HD Bundles ................................................................................................................................................... 11
3.5
Foxtel Broadband ........................................................................................................................................................ 12
3.5.1
Foxtel Broadband Plans (when bundled with an existing Foxtel TV service) .................................. 12
3.5.2
Foxtel Broadband Plans (when not bundled with an existing Foxtel TV service) ........................... 14
3.6
4.
Foxtel Home Phone .................................................................................................................................................... 15
3.6.1
Foxtel Home Phone Plan (when bundled with a Foxtel Broadband service) .................................. 15
3.6.2
Foxtel Home Phone Plan (when not bundled with a Foxtel Broadband service)........................... 15
Extras........................................................................................................................................................................................... 16
4.1
Foxtel Broadband Extras ........................................................................................................................................... 16
4.1.1
4.2
Foxtel Home Phone Extras ....................................................................................................................................... 17
4.2.1
4.2.2
5.
Data Top Ups ........................................................................................................................................................... 16
Call Packs ................................................................................................................................................................... 17
Features ................................................................................................................................................................. 17
Fees ......................................................................................................................................................................................... 18
5.1
Foxtel Broadband and Home Phone Activation Fees ................................................................................... 18
5.2
Early Termination Fees .............................................................................................................................................. 18
5.3
Maintenance Fees ....................................................................................................................................................... 19
5.4
Incorrect Call Out Fees .............................................................................................................................................. 19
5.5
Foxtel Professional Installation ............................................................................................................................... 20
5.6
Administration & Other Fees .................................................................................................................................. 20
5.7
Reconnection Fees ..................................................................................................................................................... 21
2 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
6. International & Special Call Rates ......................................................................................................................................... 22
6.1
International Calling .................................................................................................................................................... 22
6.1.1
International Calling Pack......................................................................................................................................... 22
6.1.2 International Calls – Standard rates........................................................................................................................... 23
6.2
6.2.1
Special Calls ................................................................................................................................................................. 32
Calls to global and satellite service ................................................................................................................ 32
6.2.2
Calls to InfoCalls................................................................................................................................................ 32
6.2.3
Reverse Charge Calls ..................................................................................................................................... 33
6.2.4
Calls to Satellite & Paging services ........................................................................................................... 39
6.2.5
Calls to Directory Assistance ............................................................................................................................. 40
7. Other Fees ....................................................................................................................................................................................... 41
7.1
Features/Value Added Services ............................................................................................................................. 41
7.2
Equipment ...................................................................................................................................................................... 42
7.3
Special Access Equipment (GST Free) ............................................................................................................... 44
7.4
Installation and/or maintenance fees................................................................................................................... 44
3 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
1. Foxtel Broadband & Home Phone Price Guide
This Foxtel Broadband & Home Phone Price Guide (Price Guide) applies to Foxtel Broadband and Foxtel
Home Phone services and forms part of our Foxtel Broadband & Home Phone Agreement.
Your use of Foxtel Broadband and Foxtel Home Phone services is subject to the Foxtel Fair Use Policy.
All prices are GST inclusive unless otherwise noted. Capitalised terms used in this Price Guide have the
meaning given in the General Terms section of our Foxtel Broadband & Home Phone Agreement, unless
stated otherwise.
2. What is the right plan for me?
2.1
Broadband Usage Guide
Picking the right Foxtel Broadband Plan is important as you could pick a plan with a data inclusion that you
don’t need. Or you could pick a plan with not enough included data which could result in your speed
being limited to 256Kbps if you go over your limit.
To help manage your data limits and your budget, below is a guide which details suggested data limits.
Plan
Options
How do I use the Internet
We have a household with 2-3 people who use the internet for online banking, emails
and to keep up to date with the news. We occasionally stream videos from the internet.
100GB
We never want to worry about our data downloads.
Unlimited
We have a busy household with multiple devices streaming video at the same time.
2.2
Home Phone Usage Guide
All Foxtel Home Phone Bundles and Plans include unlimited standard local calls. Below is a guide to the
Home Phone Extras that are available, allowing you to customise your service to your needs.
How do I use my Home Phone
Plan Options
I make very few calls, mainly using the phone for incoming calls
or emergencies
Bundles which include Home Phone
I make a moderate number of local calls
Bundles which include Home Phone
I make a moderate number of local calls and calls to mobile
Bundles which include Home Phone +
Unlimited Mobile and National Calls Pack
I make a lot of calls including calls to mobiles
Bundles which include Home Phone +
Unlimited Mobile and National Calls Pack
I make a lot of international calls
Bundles which include Home Phone +
International Calling Pack
2.3
How do I keep track of my usage?
To check how much data you have used or how much you have spent on calls access your online My
Account by going to foxtel.com.au/myaccount.
4 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
If you do not have an unlimited data plan we will also send you usage alerts via SMS/Email when you
reach 50%, 85% or 100% of your monthly broadband data limit.
3. Pricing & packaging summary
3.1
General Terms
(a)
Included monthly data limits are measured in Gigabytes (GB); each GB is equal to 1024 Megabytes
(MB).
In the event you exceed your Foxtel broadband included monthly data limit your speed for both
uploads and downloads will be limited to 256Kbps until the start of your next billing period. If you
have Foxtel TV, services such as Foxtel Go, Anytime and Store will not be speed limited. If you
have a subscription to Foxtel Play or Presto, your access to those services will also not be speed
limited if you exceed your included monthly data limit.
All pricing in this Price Guide is for Foxtel Broadband on ADSL and Foxtel Home Phone services.
Unless stated otherwise included monthly data limits are not split by time of day use e.g. Peak or
Off Peak.
Use of unlimited standard local and/or national calls is subject to the Foxtel Fair Use Policy which
can be found on the Foxtel Website https://www.foxtel.com.au/about/legal-stuff.htm.
Use of Unmetered Foxtel video content is subject to the Foxtel Fair Use Policy, which can be
found on the Foxtel Website.
(b)
(c)
(d)
(e)
(f)
3.2
Foxtel Broadband & Home Phone Bundles
3.2.1
Home Bundles (when bundled with an existing Foxtel Non-Platinum HD TV service)
The following bundle offers apply to customers who have an active Foxtel TV service. If the Foxtel TV
service is suspended by us or by you voluntarily you will be charged as per the standard pricing for Home
Bundles.
Name
Monthly Fees
Minimum Total Cost
12 months for Non-Platinum HD on
direct debit
PLUS
100GB Home Bundle
Unlimited Broadband Home Bundle
$80
$115
$1,511 to $2,771 depending on your
Non-Platinum HD TV pack
$1,931 to $3,191 depending on your NonPlatinum HD TV pack
See your confirmation email to
confirm your costs
See your confirmation email to confirm
your costs
$2,643 to $5,163 depending on
your Non-Platinum HD TV pack
$3,483 to $6,003 depending on your
Non-Platinum HD TV pack
See your confirmation email to
confirm your costs
See your confirmation email to confirm
your costs
(Bundle activation fee of $99 and
$140 Foxtel Hub )
Minimum Total Cost
24 months for Non-Platinum HD on
direct debit
PLUS
(Bundle activation fee of $99 and
$0 Foxtel Hub)
12 or 24 months
Minimum contract term
Included data
100GB
$99
Bundle activation fee
Unmetered Foxtel video content
Unlimited
Yes
5 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
N/A
Standard local calls1
Standard national calls2
Standard Australian mobile calls
Included
Included
25c/Min + 49c FF capped at $3 for
the first 60 mins
35c/Min + 49c FF capped at $3 for the first 20 mins
Calls to 13/1300 numbers
35c per call
Other call types including
international
See international & special call rate section
Foxtel Hub
Bundle availability
1
$140 on a 12 month term or $0 on a 24 month term
Available for new connections and for plan changes on and from
7 April 2016.
A Standard local call is a call between Basic Telephone Services where: (a) both services are in the same
or adjoining standard zones; or (b) one service is in a charging precinct and the other is in its designated
standard zone; or (c) both services are in the same charging precinct.
For a full list of charging zones and charging precincts, please contact our support team on 131 999
2
Standard national calls are defined as Australian Geographic numbers other than numbers defined as a
local call (those prefixed with an area code) and do not include premium services such as 13xx, 19xx, 18xx.
3.2.2
Home Bundles (when bundled with an existing Foxtel Platinum HD TV service)
The following bundle offers apply to customers who have an active Foxtel Platinum HD TV service. If the
Foxtel Platinum HD TV service is suspended by us or by you voluntarily you will be charged as per the
standard pricing for Home Bundles.
Name
Monthly Fees
Minimum Total Cost
100GB Home Bundle
Unlimited Broadband Home Bundle
$80
$115
$2,819
$2,999
$5,259
$5,619
12 months for Platinum HD on direct
debit
PLUS
(Bundle activation fee of $99 and
$140 Foxtel Hub)
Minimum Total Cost
24 months for Platinum HD on
direct debit
PLUS
(Bundle activation fee of $99 and
$0 Foxtel Hub)
12 or 24 months
Minimum contract term
Included data
100GB
$99
Bundle activation fee
Unmetered Foxtel video content
Unlimited
Yes
6 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
N/A
Standard local calls1
Standard national calls2
Standard Australian mobile calls
Included
Included
25c/Min + 49c FF capped at $3 for
the first 60 mins
35c/Min + 49c FF capped at $3 for the first 20 mins
Calls to 13/1300 numbers
35c per call
Other call types including
international
See international & special call rate section
Foxtel Hub
Bundle availability
1
$140 on a 12 month term or $0 on a 24 month term
Available for new connections and for plan changes on and from 7 April 2016.
A Standard local call is a call between Basic Telephone Services where: (a) both services are in the same
or adjoining standard zones; or (b) one service is in a charging precinct and the other is in its designated
standard zone; or (c) both services are in the same charging precinct.
For a full list of charging zones and charging precincts, please contact our support team on 131 999
2
Standard national calls are defined as Australian Geographic numbers other than numbers defined as a
local call (those prefixed with an area code) and do not include premium services such as 13xx, 19xx, 18xx.
3.2.3
Home Bundles (when not bundled with an existing Foxtel TV service)
The following standard bundle pricing applies to customers who do not have an active Foxtel TV service.
Name
Monthly Fees
Minimum Total Cost
100GB Home Bundle
Unlimited Broadband Home Bundle
$100
$135
$2,499
$3,339
For 24 months on direct debit
PLUS
(Bundle activation fee of $99 and
$0 Foxtel Hub)
24 months only
Minimum contract term
Included data
100GB
Unlimited
$99
Bundle activation fee
Unmetered Foxtel video content
Yes
Standard local calls1
Standard national calls2
Standard Australian mobile calls
N/A
Included
25c/Min + 49c FF capped at $3 for
the first 60 mins
Included
35c/Min + 49c FF capped at $3 for the first 20 mins
Calls to 13/1300 numbers
35c per call
Other call types including
international
See international & special call rate section
7 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Foxtel Hub
$0 on a 24 month term
Bundle availability
1
Available for plan changes on and from 7 April 2016.
A standard local call is a call between Basic Telephone Services where: (a) both services are in the same
or adjoining standard zones; or (b) one service is in a charging precinct and the other is in its designated
standard zone; or (c) both services are in the same charging precinct.
For a full list of charging zones and charging precincts, please contact our support team on 131 999
2
Standard national calls are defined as Australian Geographic numbers other than numbers defined as a
local call (those prefixed with an area code) and do not include premium services such as 13xx, 19xx, 18xx.
3.3
Foxtel TV, Foxtel Broadband & Foxtel Home Phone Bundles
3.3.1
Entertainment Home Bundles
Name
Entertainment 100GB Home
Bundle
Entertainment and Unlimited
Broadband Home Bundle
Monthly Fees
$106
$141
Minimum Total Cost
$1,686
$2,106
$2,818
$3,658
12 months for Entertainment1 on
direct debit
PLUS
(Bundle activation fee of $99, iQ2
of $75 ,TV install of $100 and $140
Foxtel Hub )
Minimum Total Cost
24 months for Entertainment on
direct debit
PLUS
(Bundle activation fee of $99, iQ2
of $75 ,TV install of $100 and $0
Foxtel Hub)
12 or 24 months
Minimum contract term
100GB
Included data
Unlimited
$99
Bundle activation fee
Unmetered Foxtel video content
Standard local calls
Yes
2
Standard national calls3
Standard Australian mobile calls
N/A
Included
25c/Min + 49c FF capped at $3 for
the first 60 mins
Included
35c/Min + 49c FF capped at $3 for the first 20 mins
Calls to 13/1300 numbers
35c per call
Other call types including
See international & special call rate section
8 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
international
Foxtel Hub
$140 on a 12 month term or $0 on a 24 month term
Bundle availability
Available for new connections and for plan changes on and from 7 April 2016.
¹ For more details about the Foxtel TV Entertainment Pack or other Foxtel TV packages see
https://www.foxtel.com.au/support/accounts-billing/pricing-guide.pdf
2
A standard local call is a call between Basic Telephone Services where: (a) both services are in the same
or adjoining standard zones; or (b) one service is in a charging precinct and the other is in its designated
standard zone; or (c) both services are in the same charging precinct.
For a full list of charging zones and charging precincts, please contact our support team on 131 999
3
Standard national calls are defined as Australian Geographic numbers other than numbers defined as a
local call (those prefixed with an area code) and do not include premium services such as 13xx, 19xx, 18xx.
3.3.2
Platinum HD Home Bundles
Name
Monthly Fees
Minimum Total Cost
Platinum HD 100GB Home
Bundle
Platinum HD and Unlimited
Broadband Home Bundle
$215
$230
$2,994
$3,174
$5,434
$5,794
1
12 months for Platinum HD on
direct debit
PLUS
(Bundle activation fee of $99, iQ2
of $75 ,TV install of $100 and $140
Foxtel Hub )
Minimum Total Cost
24 months for Platinum HD on
direct debit
PLUS
(Bundle activation fee of $99, iQ2
of $75 ,TV install of $100 and $0
Foxtel Hub)
12 or 24 months
Minimum contract term
Included data
100GB
Unlimited
$99
Bundle activation fee
Unmetered Foxtel video content
Yes
Standard local calls2
Standard national calls3
Standard Australian mobile calls
N/A
Included
25c/Min + 49c FF capped at $3 for
the first 60 mins
Included
35c/Min + 49c FF capped at $3 for the first 20 mins
9 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Calls to 13/1300 numbers
35c per call
Other call types including
international
See international & special call rate section
Foxtel Hub
Bundle availability
$140 on a 12 month term or $0 on a 24 month term
Available for new connections and for plan changes on and from 7 April 2016.
¹ For more details about the Foxtel TV Platinum HD pack or other Foxtel TV packages see
https://www.foxtel.com.au/support/accounts-billing/pricing-guide.pdf
2
A standard local call is a call between Basic Telephone Services where: (a) both services are in the same
or adjoining standard zones; or (b) one service is in a charging precinct and the other is in its designated
standard zone; or (c) both services are in the same charging precinct.
For a full list of charging zones and charging precincts, please contact our support team on 131 999
3
Standard National calls are defined as Australian Geographic numbers other than numbers defined as a
local call (those prefixed with an area code) and do not include premium services such as 13xx, 19xx, 18xx.
10 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
3.4
Foxtel TV & Foxtel Broadband Bundles
Customers who choose to take Foxtel Broadband on the Foxtel Broadband on ADSL network are
required to have an active Home Phone line on the Telstra or Telstra Wholesale network.
3.4.1
Entertainment Bundles
Name
Monthly Fees
Minimum Total Cost
Entertainment 100GB Bundle
Entertainment and Unlimited
Broadband Bundle
$106
$141
$1,686
$2,106
$2,818
$3,658
1
12 months for Entertainment on
direct debit
PLUS
(Bundle activation fee of $99, iQ2
of $75 ,TV install of $100 and $140
Foxtel Hub )
Minimum Total Cost
24 months for Entertainment on
direct debit
PLUS
(Bundle activation fee of $99, iQ2
of $75 ,TV install of $100 and $0
Foxtel Hub)
12 or 24 months
Minimum contract term
100GB
Included data
Unlimited
$99
Bundle activation fee
Unmetered Foxtel video content
Yes
N/A
Foxtel Hub
$140 on a 12 month term or $0 on a 24 month term
Bundle availability
Available for plan changes on and from 7 April 2016.
¹ For more details about the Foxtel TV Entertainment pack or other Foxtel TV packages see
https://www.foxtel.com.au/support/accounts-billing/pricing-guide.pdf
3.4.2
Platinum HD Bundles
Name
Monthly Fees
Minimum Total Cost
Platinum HD 100GB Bundle
Platinum HD and Unlimited
Broadband Bundle
$215
$230
$2,994
$3,174
1
12 months for Platinum HD on
direct debit
PLUS
(Bundle activation fee of $99, iQ2
of $75 ,TV install of $100 and $140
11 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Foxtel Hub )
Minimum Total Cost
$5,434
$5,794
24 months for Platinum HD on
direct debit
PLUS
(Bundle activation fee of $99, iQ2
of $75 ,TV install of $100 and $0
Foxtel Hub)
12 or 24 months
Minimum contract term
Included data
100GB
Unlimited
$99
Bundle activation fee
Unmetered Foxtel video content
Yes
N/A
Foxtel Hub
$140 on a 12 month term or $0 on a 24 month term
Bundle availability
Available for plan changes on and from 7 April 2016.
¹ For more details about the Foxtel TV Platinum HD Pack or other Foxtel TV packages see
https://www.foxtel.com.au/support/accounts-billing/pricing-guide.pdf
3.5
Foxtel Broadband
Customers who choose to take Foxtel Broadband on the Foxtel Broadband on ADSL network are
required to have an active Home Phone line on the Telstra or Telstra Wholesale network.
3.5.1
Foxtel Broadband Plans (when bundled with an existing Foxtel Non-Platinum HD TV service)
The following plan offers apply to customers who have an active Foxtel TV service. If the Foxtel TV service
is suspended by us or by you voluntarily you will be charged as per the standard pricing for Broadband
Plan.
Name
Monthly Fees
Minimum Total Cost
12 months for Non-Platinum HD on
direct debit
PLUS
100GB Broadband Plan
Unlimited Broadband Plan
$80
$115
$1,511 to $2,771 depending on your
Non-Platinum HD TV pack
$1,931 to $3,191 depending on your NonPlatinum HD TV pack
See your confirmation email to
confirm your costs
See your confirmation email to confirm
your costs
$2,643 to $5,163 depending on
your Non-Platinum HD TV pack
$3,483 to $6,003 depending on your
Non-Platinum HD TV pack
See your confirmation email to
confirm your costs
See your confirmation email to confirm
your costs
(Bundle activation fee of $99 and
$140 Foxtel Hub )
Minimum Total Cost
24 months for Non-Platinum HD on
direct debit
PLUS
(Bundle activation fee of $99 and
$0 Foxtel Hub)
Minimum contract term
12 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
12 or 24 months
Included data
100GB
$99
Activation fee
Unmetered Foxtel video content
Unlimited
Yes
N/A
Foxtel Hub
$140 on a 12 month term or $0 on a 24 month term
Plan availability
Available for plan changes on and from 7 April 2016.
3.5.2
Foxtel Broadband Plans (when bundled with an existing Foxtel Platinum HD TV service)
The following plan offers apply to customers who have an active Foxtel Platinum HD TV service. If the
Foxtel Platinum HD TV service is suspended by us or by you voluntarily you will be charged as per the
standard pricing for Broadband Plan.
Name
Monthly Fees
Minimum Total Cost
100GB Broadband Plan
Unlimited Broadband Plan
$80
$115
$2,819
$2,999
$5,259
$5,619
12 months for Platinum HD on direct
debit
PLUS
(Bundle activation fee of $99 and
$140 Foxtel Hub )
Minimum Total Cost
24 months for Platinum HD on
direct debit
PLUS
(Bundle activation fee of $99 and
$0 Foxtel Hub)
12 or 24 months
Minimum contract term
Included data
100GB
$99
Activation fee
Unmetered Foxtel video content
Unlimited
Yes
N/A
Foxtel Hub
$140 on a 12 month term or $0 on a 24 month term
Plan availability
Available for plan changes on and from 7 April 2016.
13 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
3.5.3
Foxtel Broadband Plans (when not bundled with an existing Foxtel TV service)
The following standard pricing applies to customers who do not have an active Foxtel TV service.
Name
Monthly Fees
Minimum Total Cost 24 months on
direct debit
100GB Broadband Plan
Unlimited Broadband Plan
$100
$135
$2,499
$3,339
PLUS
(Activation fee of $99 and $0
Foxtel Hub)
24 months only
Minimum contract term
Included data
100GB
$99
Activation fee
Unmetered Foxtel video content
Yes
Foxtel Hub
Plan availability
Unlimited
N/A
$0 on a 24 month term
Available for plan changes on and from 7 April 2016.
14 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
3.6
Foxtel Home Phone
3.6.1
Foxtel Home Phone Plan (when bundled with a Foxtel TV subscription and a Foxtel Broadband
on ADSL service)
The following plan offers apply to customers who have an active Foxtel TV subscription and a Foxtel
Broadband on ADSL service.
Name
Home Phone Plan
Monthly service fee
Included
Minimum Total Cost 12 Month1 on direct debit
(Including Activation fee of $99)
Minimum Total Cost 24 Month
(Including Activation fee of $99)
$1,371 (100GB Broadband Plan and Entertainment) to
$2,859 (Unlimited Broadband Plan and Platinum HD)
$2,643 (50GB Broadband Plan and Entertainment) to
$5,619 (Unlimited Broadband Plan and Platinum HD)
Activation fee
$99
1
Minimum Contract Terms
Standard Local calls
12 or 24 Months
2
Standard National calls3
Included
25c/Min + 49c FF capped at $3 for the first 60 mins when
bundled with a 100GB Broadband Plan
or
Included when bundled with an Unlimited Broadband
Plan
Standard Australian Mobile Calls
35c/Min + 49c FF capped at $3 for the first 20 mins
Calls to 13/1300 Numbers
Other call types including international
Plan availability
1
35c Per Call
See International & Special Call rate section
Available for plan changes on and from 7 April 2016.
12 Month plan only available to existing Foxtel TV subscribers.
2
A standard local call is a call between Basic Telephone Services where: (a) both services are in the same
or adjoining standard zones; or (b) one service is in a charging precinct and the other is in its designated
standard zone; or (c) both services are in the same charging precinct.
For a full list of charging zones and charging precincts, please contact our support team on 131 999
3
Standard national calls are defined as Australian Geographic numbers other than numbers defined as a
local call (those prefixed with an area code) and do not include premium services such as 13xx, 19xx, 18xx.
3.6.2
Foxtel Home Phone Plan (when not bundled with a Foxtel TV subscription and a Foxtel
Broadband on ADSL service)
If you require more than one Foxtel Home Phone service at your home, or in certain circumstances where
you are a Foxtel TV subscriber cancelling your Foxtel TV and Foxtel Broadband services, we may provide
a standalone Foxtel Home Phone service.
15 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
The following standard Foxtel Home Phone pricing applies to customers who do not have an active Foxtel
Broadband service.
Name
Home Phone Plan
Monthly service fee
$49
Minimum Total Cost for 24 Months on direct debit
$1275
(Including Activation fee of $99)
Activation fee
$99
Minimum Contract Terms
24 Months
Standard Local calls1
Included
Standard National calls2
25c/Min + 49c FF capped at $3 for the first 60 mins
Standard Australian Mobile Calls
35c/Min + 49c FF capped at $3 for the first 20 mins
Calls to 13/1300 Numbers
35c Per Call
Other call types including international
See International & Special Call rate section
Plan availability
Available and for plan changes on and from 7 April 2016.
¹ A standard local call is a call between Basic Telephone Services where: (a) both services are in the same
or adjoining standard zones; or (b) one service is in a charging precinct and the other is in its designated
standard zone; or (c) both services are in the same charging precinct.
For a full list of charging zones and charging precincts, please contact our support team on 131 999
2
Standard national calls are defined as Australian Geographic numbers other than numbers defined as a
local call (those prefixed with an area code) and do not include premium services such as 13xx, 19xx, 18xx.
4. Extras
4.1
Foxtel Broadband Extras
4.1.1
Data Top Ups
Data Top Ups are blocks of additional data available for purchase at any time, and in particular where you
have exceeded your included monthly data allowance. A Foxtel Broadband service with an exhausted
data allowance will be 'shaped' to a speed of 256Mbps, but purchasing a Data Top Up will provide you
with a chunk of extra unshaped data for you to use before the end of a billing period. Please note that any
unused data, including data from a Data Top Up, will not rollover into your next billing period.
Offer/Extra Data
Cost
10GB
$10
20GB
$15
50GB
$30
16 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
4.2
Foxtel Home Phone Extras
The following Extras can be added to a Foxtel Home Phone service
4.2.1
Call Packs
The Unlimited Mobile and National Calls Pack & International Calling Pack are subject to the Foxtel Fair
Use Policy.
Pack
Destination
Monthly Cost
Unlimited Mobile and National Calls
Pack
Unlimited calls to standard Australian mobile
and standard national numbers
$20
International Calling Pack
Discounted international calling rates to 25
landline destinations and mobiles in 5
selected destinations (for details of rates see
6.International & Special Call Rates)
$10
4.2.2
Features
Feature / Service
Charge Increment
Charge
Silent Number
Monthly
$3.50
Call Waiting
N/A
Included within a Home Phone Service
Call Return
Per call
35c per call plus standard call charges
Call Forward
Per call
Standard call charges
3 Way Chat
Per call
50c per successful use plus standard call charges
SMS
Per 160 Characters per
message sent
22c per 160 characters message
Calling Number
Display
Monthly
$3
Voicemail
Deposits and retrievals
Included within a Home Phone Service
Number Redirection
Monthly
$49 + standard call charges
Call Control
Monthly
$4.00
Delayed Hotline
Monthly
$5.50
Phone & Fax Line
Monthly
$7.00
Multiple Number
Monthly
$7.00
Remote Access
Monthly
$2.50
17 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
5.
Fees
5.1
Foxtel Broadband and Home Phone Activation/Connection Fees
The following fees apply to Foxtel Broadband and Foxtel Home Phone services activated/connected on
and from 23 February 2016
Fee
Amount
Definition
Bundle Activation fee on a 24 month
contract
$99
Applies when there is an existing, active
Telstra PSTN line in the premises when Foxtel
completes the sale.
OR
Bundle Activation fee on a 12 month
contract
$99
A working telephone socket exists from a
previous connection and one of our
technicians is not required to visit the property
or premises.
Connection – Tech visit
$70
A previous telephone service existed at the
property or premises and one of our
technicians is required to visit the property or
premises (or exchange) to reconnect existing
suitable cabling at the main distribution frame
or first socket where no main distribution
frame exists.
+
$75 for each additional line
New telephone line connection –
Tech visit
$240
A telephone service has not previously been
connected at the property or premises or a
previous telephone service existed at the
property or premises and a technician is
required to visit the property or premises to
install and/or work on the cabling.
Additional Line Connection
$179
Where an additional line is requested
Priority Connect
$103.40
In addition to the standard
connection/activation fees applicable to your
Foxtel Home Phone connection we may offer
the priority connect service in special
circumstances.
5.2
Early Termination Fees
(a) The Early Termination Fee (ETF) amount is determined by the specific service(s) cancelled.
(b) If you cancel a service (including transfer to another service provider) before the end of the
minimum term, you will be charged an ETF in most cases. The ETF (for each cancelled service) will
be a maximum of $300 for both a Foxtel Broadband on ADSL and Foxtel TV service and $150 for
a Foxtel Home Phone service at the start of the relevant minimum term for those services. The
ETF for each service decreases by equal instalments each month that you retain the service on
the applicable minimum term.
(c) The ETF will only apply to cancellations within your 12 or 24 month minimum term period.
(d) The Foxtel TV service ETF terms are set out in the Foxtel Residential Television Subscription
Agreement which you can access here: https://www.foxtel.com.au/about/customer-terms.html.
18 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
5.3
Maintenance Fees
Set out below are details of our standard fees for maintenance carried out by us (or any sub-contractor).
Labour Fees apply when we attend your Home on a service call, or an incorrect callout where we are
required to attend for longer than 15 minutes. This fee may also be applied to travel time and waiting time
due to delays caused by you.
This fee is applied for each 15 minute block or part thereof, for each person engaged to do the work for
you.
Feature / Service
Charge Increment
Fee
Service Call Charge*
One off fee
$92.00
Labour Fee(s) For Each 15 Minutes
Each 15 Min Block
$38.00
Assurance Plus - Fast Fix
One off fee
$59.00
Fast Fix Fee
One off fee
$59.00
Installation (Pair Transposition fix)
One off fee
$283.80
Installation fee(s) for point(s)
One off fee
Up to $22.00
*A Service Call Charge may be applied for (but not limited to) altering cabling or equipment, work done beyond the
defined Network Boundary Point, maintenance works which are outside our service assurance commitments, or adds,
moves or changes. A customer will be told about the charges and approval will be sought from the customer, prior to
starting any work.
5.4
Incorrect Call-Out Fees
We may charge an Incorrect Call-Out Fee in the event a technician is required and:
a)
b)
you (or a person 18 years or over that has your authority) are not in attendance at your Home; or
a fault condition is found not to be on the Foxtel Network (or the network of our Suppliers) but in
your private equipment or cabling, unless such equipment or cabling is covered by a separate
maintenance agreement with us.
The Incorrect Call-Out Fee includes the first 15 minutes of labour per person. In the event that the incorrect
call out is longer than 15 minutes standard labour fees and maintenance fees will apply after that time.
Private equipment includes (but is not limited to) the following items: modems, auto diallers, cordless
phones, fax machines, non-Telstra ADSL equipment and non-rental touchphones / handsets / payphones.
We will tell you about this charge at the time you ask us to attend your Home. If you are unsure whether
the fault is in the Foxtel Network (or the network of our Suppliers), please describe the problem to us when
you report the fault and we will make a reasonable attempt to advise you at that time.
Feature / Service
Charge Increment
Fee
Non Attendance/Missed
Appointment
One off fee
$92.00
Incorrect Call Out Fee
One off fee
$92.00
Labour Fee(s) For Each 15
Minutes
Each 15 Min Block
$38.00
19 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
5.5
Foxtel Professional Installation
Foxtel Professional Installation is available to new and existing Foxtel customers who have a Foxtel
Broadband service and require in-home assistance to setup a connected Foxtel Broadband connection.
Feature / Service
Charge Increment
Fee
Professional Install – standard
(first 60 minutes included)1
Once off
$150.00
One additional outlet for
broadband or telephony
(standard)
Once off
$150.00
1
A professional install - standard includes the following services
a)
b)
c)
The setup of the Foxtel Hub, our WiFi Modem.
The connection of up to 5 WiFi enabled devices such as Foxtel iQ, Laptops. Tablets,
Smartphones and gaming consoles.
In-home distribution & IP connectivity.
In the event that you
1.
2.
5.6
exceed the professional install – standard time of 60 minutes; and/or
require additional work and/or outlets within your home, the Foxtel professional installer will
discuss with you or your authorised representative the additional charges and options and
request your consent before proceeding with any additional work
Administration & Other Fees
Service
Fee
Online Account Statement Fee
$0
(available to EasyPay/Direct Debit customers only)
Monthly Account Processing Fee (EasyPay/Direct Debit)1, 2
$1
If customer requests to receive a paper statement.
Monthly Account Processing Fee (Non EasyPay/Non Direct Debit)2
$3
Ad-hoc request for Paper Statement Fee2
$3
Paper Bill Fee3
$2 (per bill)
Email Bill Fee4
$0 (per bill)
Foxtel Payment Processing Fee
Direct Debit (EasyPay)5
$0
Credit Card6, 7
0.7% (of payment value)
BPAY6
0.7% (of payment value)
Australia Post6, 8
$1.50 (per payment)
Cheque or Money Order by Mail6
$1.50 (per payment)
20 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Statement Account Set Up Fee (Non EasyPay/Non Direct Debit)
$20
Late Payment Fee9
$15
Dishonoured Payment Fee
$15
Change of Ownership / Lessee
$59
1.
2.
3.
4.
5.
6.
7.
8.
9.
If a customer on EasyPay/Direct Debit also elects to receive a paper statement.
Applies to all bills issued up to 6 May 2016. Account processing fees are charged in arrears and will appear on your subsequent bill.
Applies to all bills issued on or after 7 May 2016. Paper bill fees are charged at the time of issuing the bill and will appear on that bill.
Applies to all bills issued on or after 7 May 2016.
Note: Email bills are not available until 7 May 2016.
Applies to all scheduled monthly payments set up by Direct Debit (EasyPay)
Payment processing fees will come into effect from your first bill cycle date on or after 7 April 2016. Payment processing fees are charged in
arrears and will appear on the bill following your payment.
Credit card processing fee applies per payment for Visa credit/debit and prepaid, MasterCard credit/debit and prepaid, American Express and
Diners Club.
The Foxtel payment processing fee applies to payments made in person at any Australia Post Office or via other Post Billpay channels.
Late payment fee may be applied each month that your account is in arrears. Not subject to GST
5.7
Reconnection Fees
In the event that we cancel your Services for non-payment or otherwise we may offer to reconnect those
Services for a fee, once full payment of the fee is received.
The below table outlines the fees we will charge for reconnection. If you require a Foxtel Home Phone
and Foxtel Broadband service to be reconnected you will be charged for both services.
Service
Description
Charge Increment
Fee
Foxtel Home Phone
Reconnection Fee
One Off Fee
$99.00
Foxtel Home Phone
Reconnection Fee with Equipment
One Off Fee
$161.00
Foxtel Broadband
Broadband Activation Fee
One Off Fee
$99.00
21 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
6. International & Special Call Rates
6.1
International Calling
6.1.1
International Calling Pack
The following table details the per 60 second rate for international calls for customers who have taken the
International calling pack, for destinations not listed standard rates apply.
A call connection fee of 49 cents per call applies.
ISO
Country Name
ISO
Alpha 3
Code
ISO
Numeric
Code
Country
Dial Codes
FIXED LINE
MOBILE
(Incl GST)
(Incl GST)
Austria
AUT
40
43
0.09
Standard Rates
Canada
CAN
124
1
0.09
Standard Rates
Chile
CHL
152
56
0.09
Standard Rates
China
CHN
156
86
0.09
Denmark
DNK
208
45
0.09
Standard Rates
France
FRA
250
33
0.09
Standard Rates
Germany
DEU
276
49
0.09
Standard Rates
Greece
GRC
300
30
0.09
Standard Rates
Hong Kong
HKG
344
852
0.09
Ireland
IRL
372
353
0.09
Standard Rates
Italy
ITA
380
39
0.09
Standard Rates
Japan
JPN
392
81
0.09
Standard Rates
Malaysia
MYS
458
60
0.09
Netherlands
NLD
528
31
0.09
Standard Rates
New Zealand
NZL
554
64
0.09
Standard Rates
Norway
NOR
578
47
0.09
Standard Rates
Poland
POL
616
48
0.09
Standard Rates
Singapore
SGP
702
65
0.09
Spain
ESP
724
34
0.09
Standard Rates
Sweden
SWE
752
46
0.09
Standard Rates
Switzerland
CHE
756
41
0.09
Standard Rates
Taiwan, Province of China
TWN
158
886
0.09
Standard Rates
Thailand
THA
764
66
0.09
United Kingdom
GBR
826
44
0.09
Standard Rates
United States
USA
840
1
0.09
Standard Rates
22 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
0.09
0.09
0.09
0.09
0.09
6.1.2 International Calls – Standard rates
The following table details the per 60 second rate for international calls.
A call connection fee of 49 cents per call applies.
Foxtel Standard Rates
ISO
Country Name
ISO
Alpha 3 Code
ISO
Numeric Code
Country
Dial Codes
Afghanistan
AFG
4
93
Alaska
USA
840
1907
Albania
ALB
8
355
Algeria
DZA
12
213
American
Samoa
Andorra
ASM
16
1684
AND
20
376
Angola
AGO
24
244
Anguilla
AIA
660
1264
Antarctica
ATA
10
672
Antigua and
Barbuda
Argentina
ATG
28
1268
ARG
32
54
Armenia
ARM
51
374
Aruba
ABW
533
297
Ascension Island
SHN
654
247
Austria
AUT
40
43
Azerbaijan
AZE
31
994
Bahamas
BHS
44
1242
Bahrain
BHR
48
973
Bangladesh
BGD
50
880
Barbados
BRB
52
1246
Belarus
BLR
112
375
Belgium
BEL
56
32
Belize
BLZ
84
501
Benin
BEN
204
229
FIXED LINE
MOBILE
Charge
Charge
0.90
0.90
0.43
0.43
0.53
0.53
0.90
0.90
0.80
0.80
0.37
0.37
0.58
0.58
0.60
0.60
1.19
1.19
0.51
0.51
0.33
0.62
0.59
0.59
0.49
0.49
0.65
0.65
23 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
0.33
0.71
0.59
0.59
0.42
0.42
0.57
0.57
0.42
0.63
0.52
0.52
0.69
0.69
0.33
0.66
1.18
1.18
0.73
0.73
Foxtel Standard Rates
ISO
Country Name
ISO
Alpha 3 Code
ISO
Numeric Code
Country
Dial Codes
Bermuda
BMU
60
1441
Bhutan
BTN
64
975
Bolivia,
Plurinational
State of
Bosnia and
Herzegovina
Botswana
BOL
68
591
BIH
70
387
BWA
72
267
Brazil
BRA
76
55
Brunei
Darussalam
Bulgaria
BRN
96
673
BGR
100
359
Burkina Faso
BFA
854
226
Burundi
BDI
108
257
Cambodia
KHM
116
855
Cameroon
CMR
120
237
Canada
CAN
124
1
Cape Verde
CPV
132
238
Cayman Islands
CYM
136
1345
Central African
Republic
Chad
CAF
140
236
TCD
148
235
Chile
CHL
152
56
China
CHN
156
86
Colombia
COL
170
57
Comoros
COM
174
269
Congo
COG
178
242
Congo, the
Democratic
Republic of the
Cook Islands
COD
180
243
COK
184
682
Costa Rica
CRI
188
506
Cote d'Ivoire
!Côte d'Ivoire
CIV
384
225
FIXED LINE
MOBILE
Charge
Charge
0.42
0.42
0.82
0.82
0.52
0.52
0.59
0.75
0.62
0.62
0.38
0.62
0.39
0.39
0.71
0.71
0.73
0.73
0.73
0.73
0.56
0.60
0.90
0.90
0.33
0.33
24 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
1.60
1.60
0.51
0.51
0.62
0.62
0.90
0.90
0.33
0.61
0.34
0.34
0.52
0.52
0.73
0.73
0.62
0.62
0.90
0.90
1.71
1.71
0.42
0.42
0.73
0.73
Foxtel Standard Rates
ISO
Country Name
ISO
Alpha 3 Code
ISO
Numeric Code
Country
Dial Codes
Croatia
HRV
191
385
Cuba
CUB
192
53
Cyprus
CYP
196
357
Cyprus
(Northern)
Czech Republic
TUR
792
90392
CZE
203
420
Denmark
DNK
208
45
Diego Garcia
IOT
86
246
Djibouti
DJI
262
253
Dominica
DMA
212
1767
Dominican
Republic
Ecuador
DOM
214
1809
ECU
218
593
Egypt
EGY
818
20
El Salvador
SLV
222
503
Equatorial
Guinea
Eritrea
GNQ
226
240
ERI
232
291
Estonia
EST
233
372
Ethiopia
ETH
231
251
Falkland Islands
(Malvinas)
Faroe Islands
FLK
238
500
FRO
234
298
Fiji
FJI
242
679
Finland
FIN
246
358
France
FRA
250
33
French Guiana
GUF
254
594
French
Polynesia
Gabon
PYF
258
689
GAB
266
241
Gambia
GMB
270
220
Georgia
GEO
268
995
FIXED LINE
MOBILE
Charge
Charge
0.38
0.61
1.73
1.73
0.39
0.47
0.44
0.44
0.43
0.62
0.34
0.66
1.60
1.60
0.90
0.90
1.73
1.73
0.42
0.42
0.52
0.52
0.55
0.61
0.51
0.51
0.60
0.60
0.90
0.90
0.47
0.47
0.90
0.90
1.18
1.18
25 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
0.90
0.90
0.65
0.82
0.38
1.06
0.32
0.53
0.59
0.59
0.62
0.62
0.73
0.73
0.73
0.73
0.59
0.59
Foxtel Standard Rates
ISO
Country Name
ISO
Alpha 3 Code
ISO
Numeric Code
Country
Dial Codes
Germany
DEU
276
49
Ghana
GHA
288
233
Gibraltar
GIB
292
350
Greece
GRC
300
30
Greenland
GRL
304
299
Grenada
GRD
308
1473
Guadeloupe
GLP
312
590
Guam
GUM
316
1671
Guantanamo
Bay Cuba
Guatemala
CUB
192
5399
GTM
320
502
Guinea
GIN
324
224
Guinea-Bissau
GNB
624
245
Guyana
GUY
328
592
Haiti
HTI
332
509
Hawaii
USA
840
1808
Holy See
(Vatican City
State)
Honduras
VAT
336
39
HND
340
504
Hong Kong
HKG
344
852
Hungary
HUN
348
36
Iceland
ISL
352
354
India
IND
356
91
Indonesia
IDN
360
62
Iran, Islamic
Republic of
Iraq
IRN
364
98
IRQ
368
964
Ireland
IRL
372
353
Israel
ISR
376
972
Italy
ITA
380
39
FIXED LINE
MOBILE
Charge
Charge
0.33
0.69
0.47
0.47
0.98
0.98
0.34
0.80
0.90
0.90
1.18
1.18
0.61
0.61
0.59
0.59
0.91
0.91
0.52
0.52
0.73
0.73
0.90
0.90
0.89
0.89
0.69
0.69
0.33
0.33
26 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
0.37
0.37
0.81
0.81
0.34
0.34
0.39
0.68
0.66
0.66
0.55
0.54
0.45
0.54
0.45
0.34
0.64
0.64
0.34
0.65
0.35
0.43
Foxtel Standard Rates
ISO
Country Name
ISO
Alpha 3 Code
ISO
Numeric Code
Country
Dial Codes
Jamaica
JAM
388
1876
Japan
JPN
392
81
Jordan
JOR
400
962
Kazakhstan
KAZ
398
7
Kenya
KEN
404
254
Kiribati
KIR
296
686
Korea,
Democratic
People's
Republic of
Korea, Republic
of
Kuwait
PRK
408
850
FIXED LINE
MOBILE
Charge
Charge
0.34
0.75
0.51
0.51
0.35
0.54
0.50
0.61
0.59
0.59
0.52
0.73
0.80
0.80
3.29
3.29
KOR
410
82
KWT
414
965
Kyrgyzstan
KGZ
417
996
Lao People's
Democratic
Republic
Latvia
LAO
418
856
LVA
428
371
Lebanon
LBN
422
961
Lesotho
LSO
426
266
Liberia
LBR
430
231
Libya
LBY
434
218
Liechtenstein
LIE
438
423
Lithuania
LTU
440
370
Luxembourg
LUX
442
352
Macao
MAC
446
853
Macedonia, the
former Yugoslav
Republic of
Madagascar
MKD
807
389
MDG
450
261
Malawi
MWI
454
265
Malaysia
MYS
458
60
Maldives
MDV
462
960
27 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
0.34
0.40
0.59
0.59
0.59
0.59
0.64
0.64
0.46
0.46
0.45
0.87
0.95
0.95
0.90
0.90
0.91
0.91
0.38
0.38
0.45
0.45
0.41
0.41
0.39
0.39
0.53
0.72
0.62
0.62
0.43
0.43
0.35
0.36
Foxtel Standard Rates
ISO
Country Name
ISO
Alpha 3 Code
ISO
Numeric Code
Country
Dial Codes
Mali
MLI
466
223
Malta
MLT
470
356
Marshall Islands
MHL
584
692
Martinique
MTQ
474
596
Mauritania
MRT
478
222
Mauritius
MUS
480
230
Mayotte
MYT
175
262
Mexico
MEX
484
52
Micronesia,
Federated
States of
Moldova,
Republic of
Monaco
FSM
583
691
FIXED LINE
MOBILE
Charge
Charge
0.73
0.73
0.73
0.73
0.49
1.00
0.82
0.82
0.62
0.62
1.60
1.60
0.57
0.57
0.99
0.99
0.52
0.52
0.82
0.82
MDA
498
373
MCO
492
377
Mongolia
MNG
496
976
Montenegro
MNE
499
382
Montserrat
MSR
500
1664
Morocco
MAR
504
212
Mozambique
MOZ
508
258
Myanmar
MMR
104
95
Namibia
NAM
516
264
Nauru
NRU
520
674
Nepal
NPL
524
977
Netherlands
NLD
528
31
Netherlands
Antilles
New Caledonia
ANT
530
599
NCL
540
687
New Zealand
NZL
554
64
Nicaragua
NIC
558
505
Niger
NER
562
227
0.52
0.52
0.52
0.52
0.95
0.95
0.41
0.66
0.65
0.65
0.90
0.90
0.81
0.81
0.82
0.82
0.57
0.57
0.80
0.80
0.66
0.66
0.33
0.68
0.52
0.52
28 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
0.73
0.73
0.33
0.78
0.52
0.52
0.62
0.62
Foxtel Standard Rates
ISO
Country Name
ISO
Alpha 3 Code
ISO
Numeric Code
Country
Dial Codes
Nigeria
NGA
566
234
Niue
NIU
570
683
Norfolk Island
NFK
574
672
Northern
Mariana Islands
Norway
MNP
580
1670
NOR
578
47
Oman
OMN
512
968
Pakistan
PAK
586
92
Palau
PLW
585
680
Palestine, State
of
Panama
PSE
275
970
PAN
591
507
Papua New
Guinea
Paraguay
PNG
598
675
PRY
600
595
Peru
PER
604
51
Philippines
PHL
608
63
Poland
POL
616
48
Portugal
PRT
620
351
Puerto Rico
PRI
630
1
Qatar
QAT
634
974
Reunion
!Réunion
Romania
REU
638
262
ROU
642
40
Russian
Federation
Rwanda
RUS
643
7
RWA
646
250
Saint Helena,
Ascension and
Tristan da Cunha
Saint Kitts and
Nevis
Saint Lucia
SHN
654
290
Saint Pierre and
Miquelon
Saint Vincent
FIXED LINE
MOBILE
Charge
Charge
0.56
0.56
1.80
1.80
0.73
0.73
1.18
1.18
0.33
0.66
0.69
0.69
0.51
0.56
1.69
1.69
0.35
0.43
0.49
0.49
1.42
1.42
0.52
0.52
0.42
0.42
0.53
0.59
0.33
0.68
0.36
0.68
0.36
0.36
0.85
0.85
0.62
0.62
0.46
0.74
0.38
0.40
0.62
0.62
1.18
1.18
KNA
659
1869
LCA
662
1758
SPM
666
508
VCT
670
1784
1.18
1.18
1.18
1.18
0.75
0.75
29 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Foxtel Standard Rates
ISO
Country Name
ISO
Alpha 3 Code
ISO
Numeric Code
Country
Dial Codes
and the
Grenadines
Samoa
WSM
882
685
San Marino
SMR
674
378
Sao Tome and
Principe
Saudi Arabia
STP
678
239
SAU
682
966
Senegal
SEN
686
221
Serbia
SRB
688
381
Seychelles
SYC
690
248
Sierra Leone
SLE
694
232
Singapore
SGP
702
65
Slovakia
SVK
703
421
Slovenia
SVN
705
386
Solomon Islands
SLB
90
677
Somalia
SOM
706
252
South Africa
ZAF
710
27
Spain
ESP
724
34
Sri Lanka
LKA
144
94
Sudan
SDN
729
249
Suriname
SUR
740
597
Swaziland
SWZ
748
268
Sweden
SWE
752
46
Switzerland
CHE
756
41
Syrian Arab
Republic
Taiwan, Province
of China
Tajikistan
SYR
760
963
TWN
158
886
TJK
762
992
Tanzania, United
Republic of
Thailand
TZA
834
255
THA
764
66
30 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
FIXED LINE
MOBILE
Charge
Charge
1.18
1.18
0.71
0.71
1.07
1.07
0.65
0.65
0.69
0.61
0.90
0.90
0.41
0.66
1.60
1.60
0.73
0.73
0.34
0.34
0.41
0.41
0.37
0.37
1.43
1.70
0.90
0.90
0.39
0.71
0.34
0.68
0.55
0.55
0.62
0.62
0.62
0.62
0.73
0.73
0.33
0.66
0.34
0.76
0.74
0.74
0.33
0.44
0.87
0.87
0.62
0.62
0.37
0.37
Foxtel Standard Rates
ISO
Country Name
ISO
Alpha 3 Code
ISO
Numeric Code
Country
Dial Codes
Timor-Leste
TLS
626
670
Togo
TGO
768
228
Tokelau
TKL
772
690
Tonga
TON
776
676
Trinidad and
Tobago
Tunisia
TTO
780
1868
TUN
788
216
Turkey
TUR
792
90
Turkmenistan
TKM
795
993
Turks and
Caicos Islands
Tuvalu
TCA
796
1649
TUV
798
688
Uganda
UGA
800
256
Ukraine
UKR
804
380
United Arab
Emirates
United Kingdom
ARE
784
971
GBR
826
44
United States
USA
840
1
Uruguay
URY
858
598
FIXED LINE
MOBILE
Charge
Charge
2.81
2.81
0.62
0.62
1.51
1.51
0.78
0.78
1.73
1.73
0.61
0.61
0.44
0.60
0.87
0.87
0.65
0.65
1.51
1.51
0.43
0.43
0.47
0.47
0.58
0.69
0.33
0.53
0.33
0.33
Uzbekistan
UZB
860
998
Vanuatu
VUT
548
678
Venezuela,
Bolivarian
Republic of
Viet Nam
VEN
862
58
VNM
704
84
Virgin Islands,
British
Virgin Islands,
U.S.
Wallis and
Futuna
Yemen
VGB
92
1284
VIR
850
1340
WLF
876
681
YEM
887
967
Zambia
ZMB
894
260
Zimbabwe
ZWE
716
263
31 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
0.49
0.69
0.87
0.87
0.80
0.80
0.42
0.42
0.65
0.66
0.65
0.65
0.36
0.36
1.18
1.18
0.62
0.62
0.62
0.62
0.39
0.61
6.2
Special Calls
6.2.1
Calls to global and satellite service
Destination
Per Min
Calls to Inmarsat B numbers beginning with 8703
$5.99
Calls to Inmarsat Aero numbers beginning with 8705
$10.99
Calls to Inmarsat B-HSD numbers beginning with 87039 or calls to
Inmarsat BGAN numbers beginning with 87077 and 87078
$19.99
Calls to Inmarsat GAN ISDN numbers beginning with 87060
$14.99
Calls to Inmarsat M numbers beginning with 8706
$3.99
Calls to Inmarsat Mini M numbers beginning with 87076
$3.49
Calls to:
· International Network Shared Code (Thuraya) numbers beginning with
88216 ; or
$5.65
· Other International Networks – 8818, 8819, 88213, 88228, 88232,
88234, 88242, 88298 and 88299.
Calls to Iridium numbers beginning with 8816 or 8817
6.2.2
$4.80
Calls to InfoCalls
InfoCall allows callers to a 190 number to access information and content services provided by an InfoCall
service provider either as a live or recorded voice call, a video call, a fax-back service or a data
transmission service.
We only supply the telephone call to the 190 number. The InfoCall service provider supplies the content.
We are not responsible for the content contained in an InfoCall service where that content has not been
provided by us and accept no liability for such content.
You can ask us to bar access to InfoCall services from your home phone at any time.
We may prevent you from accessing InfoCall services if you ask us to or if you have not paid your Foxtel
account. We will try to tell you if this happens.
The InfoCall service provider sets the charge for the call, either as a fixed charge, a timed charge or a
combination of the two. We set the mobile surcharge and the call connection fee for voice calls and video
calls to InfoCall services.
We will pay the InfoCall service provider for InfoCall services supplied by the InfoCall service provider to
you in accordance with our agreement with the InfoCall service provider. For this reason, you owe us the
amount of the charges charged by the InfoCall service provider for InfoCall services supplied, but we will
not charge you for the provision of credit.
We will debit your Foxtel account with the amount of the charges charged by the InfoCall service provider
for the InfoCall services supplied to you and our charges if applicable. These amounts will appear on your
Foxtel bill.
You must let us know of any errors or disputed InfoCall service charge amounts that appear on your Foxtel
account. We may agree not to charge you any InfoCall service charge amounts. If we do, we may adjust
your Foxtel account to reflect this.
32 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Where the InfoCall service provider specifies a timed charge for calls to an InfoCall number, we charge
you the following call connection fee plus the selected timed rate (charged per second) for each second
of the call after the first 24 seconds:
InfoCall timed charges
Charge
Connection fee (per call)
28¢
Connection fee (per call) for calls to a
mass calling service
13¢
Minimum charge (per minute)
39¢
Maximum charge (per minute)
$5.50
Where the InfoCall service provider specifies a fixed charge for calls to an InfoCall number, we charge you
the following
InfoCall fixed charges
Charge
Minimum charge (per call)
39¢
Maximum charge (per call)
$38.50
InfoCall service providers are able to offer InfoCall services where the charges change during the call
based on the caller’s selections. In these cases, we charge you the combination of the fixed or timed
charges (or both) selected for the call. You are warned during the call before the charges change.
6.2.3
Reverse Charge Calls
(a)
What is a reverse charge call?
A reverse charge call is where a person calls on a designated number and seeks to be connected to a
particular home phone service and charge the customer of that service for the call, i.e. charge the call
recipient. If we choose to accept the request and connect the call to your Foxtel Home Phone services
we ask the person answering the call whether they wish to accept the call.
Calls from a Foxtel Home Phone service in Australia to 12550 or 1800NoCash™ (Telstra’s National Reverse
Charge access numbers) do not incur any usage charges or connection fees for the person making the
call.
We charge the customer of the service requested even where that is not the service that answers the call
and accepts it (e.g. if the call to the requested service is diverted to and answered by a second service,
fees associated with an accepted reverse charge call will be applied to the requested service, not the
second service even though the person answering the second service is asked to accept the charge. By
diverting to the second service implicit authority is given to the second service owner to accept reverse
charge calls on behalf of the diverting service).
Reverse charge calls can be made to numbers in Australia from either inside Australia (a National Reverse
Charge service) or outside Australia (an Australia Direct (International) Reverse Charge service).
National Reverse Charge calls can be made to Australian mobile services or to Telstra or Telstra
wholesale home phone services (e.g. these calls cannot be made to non-Telstra fixed network services).
Australia Direct (International) Reverse Charge calls can be made to Australian mobile services or to
Telstra or Telstra Wholesale home phone service (e.g. these calls cannot be made to non-Telstra fixed
network services).
33 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
National Reverse Charge requests to numbers outside of Australia are passed to a third party provider
who offers credit card calling facilities. Australia Direct reverse charge calls cannot be requested to
overseas destinations.
(b)
Call charges overview
Reverse Charge Call Recipients are charged a Reverse Charge Call Connection Fee plus a Usage Charge
to receive the reverse charge call.
For reverse charge calls, charges apply from the time the call is connected between the call originator and
the call recipient (after the call recipient has accepted the call charges).
(c)
Reverse Charge Call Connection Fees
Reverse Charge call connection fee per call
Charge
National Reverse Charge – Foxtel Home Phone
recipient
$4.95
Australia Direct (International) – Foxtel Home
Phone recipient
$4.25
(d)
Usage Fee – Foxtel Home Phone Recipient – Local calls
In addition to the connection fee listed above (refer c), we charge you the following for accepting a
reverse charge local call:
Reverse Charge – Local call charges
Charge
Per call (including from a Public Payphone)
(e)
22¢
Usage Fee – Foxtel Home Phone – Long Distance calls
In addition to the connection fee listed above (refer c), we charge you the following usage charge for
accepting a reverse charge long distance call:
Reverse Charge calls from a fixed phone
(including public payphone)
Charge
Preferential calls (per call)
22¢
Extended Zone calls (per call)
22¢
Long Distance (STD) calls (per 1 minute block)
99c
(f)
Usage Fee – Foxtel Home Phone Recipient – Mobile origin
In addition to the connection fee listed above (refer c), we charge you the following usage charge for
receiving a reverse charge call on your fixed line service from a Telstra mobile
Usage charge for receiving a Reverse Charge
call on your Foxtel Home Phone service from
a mobile (either pre-paid or post-paid)
Per 1 minute block
(g)
Charge
99c
Usage Fee – Foxtel Home Phone - Australia Direct (International origin) calls
In addition to the connection fee listed above (refer c), we charge you the following usage charge for
accepting a reverse charge call on your fixed line service from overseas:
Note: Although a country may be listed below it does not guarantee that Australia Direct reverse charge
calls can be made from that country.
34 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Country of Origin for
Australia Direct Call to
Fixed line recipient
Usage Charges (per
minute)
GST excl.
GST incl.
Afghanistan
$3.89
$4.279
Alaska
$2.29
Albania
Country of Origin for
Australia Direct Call to
Fixed line recipient
Usage Charges (per
minute)
GST excl.
GST incl.
Liechtenstein
$2.59
$2.849
$2.519
Lithuania
$2.99
$3.289
$3.59
$3.949
Luxembourg
$2.79
$3.069
Algeria
$3.89
$4.279
Macau
$2.79
$3.069
American Samoa
$2.39
$2.629
Macedonia FYR
$2.79
$3.069
Andorra
$2.39
$2.629
Madagascar
$3.89
$4.279
Angola
$3.89
$4.279
Malawi
$3.59
$3.949
Anguilla
$3.89
$4.279
Malaysia
$2.39
$2.629
Antarctica
$1.70
$1.870
Maldives
$3.59
$3.949
Antarctica – Aurora &
Wilkins
$3.19
$3.509
Mali
$3.59
$3.949
Antigua & Barbuda
$3.19
$3.509
Malta
$2.59
$2.849
Argentina
$2.79
$3.069
Northern Mariana
Islands
$3.19
$3.509
Armenia
$2.99
$3.289
Marshall Islands
$3.19
$3.509
Aruba
$2.79
$3.069
Martinique
$2.99
$3.289
Ascension Island
$3.59
$3.949
Mauritania
$3.59
$3.949
Austria
$2.59
$2.849
Mauritius
$3.19
$3.509
Azerbaijan
$2.99
$3.289
Mayotte
$3.19
$3.509
Bahamas
$3.19
$3.509
Mexico
$2.79
$3.069
Bahrain
$2.99
$3.289
Micronesia Federated
States
$3.19
$3.509
Bangladesh
$2.79
$3.069
Moldova Republic
$2.99
$3.289
Barbados
$3.59
$3.949
Midway Is
$3.89
$4.279
Belarus
$2.99
$3.289
Monaco
$2.39
$2.629
Belgium
$2.59
$2.849
Mongolia
$3.89
$4.279
Belize
$3.19
$3.509
Montenegro
$2.79
$3.069
Benin
$3.59
$3.949
Montserrat
$3.59
$3.949
Bermuda
$3.19
$3.509
Morocco
$3.89
$4.279
Bhutan
$3.19
$3.509
Mozambique
$3.89
$4.279
Bolivia
$3.59
$3.949
Myanmar
$3.19
$3.509
Bosnia & Herzegovina
$2.79
$3.069
Namibia
$3.19
$3.509
Botswana
$3.19
$3.509
Nauru
$2.39
$2.629
Brazil
$2.79
$3.069
Nepal
$2.79
$3.069
35 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Country of Origin for
Australia Direct Call to
Fixed line recipient
Usage Charges (per
minute)
GST excl.
GST incl.
Country of Origin for
Australia Direct Call to
Fixed line recipient
Usage Charges (per
minute)
GST excl.
GST incl.
Brunei Darussalam
$2.39
$2.629
Netherlands
$2.59
$2.849
Bulgaria
$3.89
$4.279
Netherlands Antilles
$2.99
$3.289
Burkina Faso
$3.59
$3.949
New Zealand
$2.09
$2.299
Burundi
$3.59
$3.949
Nicaragua
$3.19
$3.509
Cambodia
$2.99
$3.289
Niger
$3.89
$4.279
Cameroon
$3.89
$4.279
Nigeria
$2.99
$3.289
Canada
$2.29
$2.519
Niue
$2.29
$2.519
Cabo Verde
$3.59
$3.949
Norfolk Island
$1.70
$1.870
Cayman Is
$3.19
$3.509
Central African Rep
$3.89
$4.279
Norway
$2.39
$2.629
Chad
$3.89
$4.279
Oman
$2.59
$2.849
Chile
$2.79
$3.069
Pakistan
$3.59
$3.949
China
$3.59
$3.949
Palau
$3.89
$4.279
Colombia
$3.59
$3.949
Palestine, (State of)
$3.19
$3.509
Comoros
$3.19
$3.509
Panama
$3.19
$3.509
Congo Democratic
Republic
$3.89
$4.279
Papua New Guinea
$3.59
$3.949
Congo
$3.89
$4.279
Paraguay
$3.19
$3.509
Cook Islands
$2.79
$3.069
Peru
$2.99
$3.289
Costa Rica
$3.59
$3.949
Philippines
$2.39
$2.629
Croatia
$2.79
$3.069
Poland
$2.79
$3.069
Cuba
$3.59
$3.949
Portugal
$2.79
$3.069
Cyprus
$2.79
$3.069
Puerto Rico
$2.29
$2.519
Czech Republic
$2.79
$3.069
Qatar
$3.59
$3.949
Denmark
$2.39
$2.629
Reunion
$3.19
$3.509
Diego-Garcia
$3.59
$3.949
Romania
$3.19
$3.509
Djibouti
$3.89
$4.279
Russian Federation
$2.99
$3.289
Dominica
$3.59
$3.949
Rwanda
$3.19
$3.509
Dominican Rep
$3.19
$3.509
Samoa
$2.39
$2.629
East Timor
$3.89
$4.279
San Marino
$2.39
$2.629
Ecuador
$3.59
$3.949
Sao Tome & Principe
$3.59
$3.949
Egypt
$3.19
$3.509
Saudi Arabia
$3.19
$3.509
El Salvador
$3.59
$3.949
Scott Base (Antarctica)
$2.09
$2.299
36 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Country of Origin for
Australia Direct Call to
Fixed line recipient
Usage Charges (per
minute)
GST excl.
GST incl.
Equatorial Guinea
$3.89
$4.279
Eritrea
$3.89
Estonia
Country of Origin for
Australia Direct Call to
Fixed line recipient
Usage Charges (per
minute)
GST excl.
GST incl.
Senegal
$3.89
$4.279
$4.279
Serbia
$2.79
$3.069
$2.99
$3.289
Seychelles
$3.59
$3.949
Ethiopia
$3.89
$4.279
Sierra Leone
$3.59
$3.949
Faroe Islands
$2.79
$3.069
Singapore
$2.29
$2.519
Falkland Islands
$3.19
$3.509
Slovakia
$2.79
$3.069
Fiji
$2.59
$2.849
Slovenia
$2.79
$3.069
Finland
$2.39
$2.629
Solomon Islands
$2.29
$2.519
France
$2.39
$2.629
Somalia
$3.89
$4.279
French Guiana
$2.99
$3.289
South Africa
$2.59
$2.849
French Polynesia
$2.59
$2.849
South Sudan
$3.19
$3.509
Gabon
$3.59
$3.949
Spain
$2.99
$3.289
Gambia
$3.59
$3.949
Sri Lanka
$2.59
$2.849
Georgia
$2.99
$3.289
Saint Helena
$3.19
$3.509
Germany
$2.59
$2.849
Saint Kitts & Nevis
$3.19
$3.509
Ghana
$3.59
$3.949
Saint Lucia
$3.19
$3.509
Gibraltar
$3.89
$4.279
Saint Pierre & Miquelon
$2.99
$3.289
Greece
$2.79
$3.069
Saint Vincent & The
Grenadines
$3.19
$3.509
Greenland
$2.79
$3.069
Sudan
$3.19
$3.509
Grenada
$3.19
$3.509
Suriname
$2.99
$3.289
Guadeloupe
$2.99
$3.289
Swaziland
$3.59
$3.949
Guam
$2.39
$2.629
Sweden
$2.39
$2.629
Guantanamo
$3.89
$4.279
Switzerland
$2.59
$2.849
Guatemala
$3.59
$3.949
Syria
$3.59
$3.949
Guinea-Bissau
$3.89
$4.279
Taiwan
$2.99
$3.289
Guinea
$3.59
$3.949
Tajikistan
$2.99
$3.289
Guyana
$2.79
$3.069
Tanzania United
Republic
$3.19
$3.509
Haiti
$3.89
$4.279
Thailand
$2.79
$3.069
Hawaii
$2.29
$2.519
Togo
$3.89
$4.279
Honduras
$3.89
$4.279
Tokelau
$2.39
$2.629
Hong Kong
$2.29
$2.519
Tonga
$2.39
$2.629
Hungary
$2.79
$3.069
Trinidad & Tobago
$3.59
$3.949
37 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Country of Origin for
Australia Direct Call to
Fixed line recipient
Usage Charges (per
minute)
GST excl.
GST incl.
Country of Origin for
Australia Direct Call to
Fixed line recipient
Usage Charges (per
minute)
GST excl.
GST incl.
Iceland
$3.59
$3.949
Tristan da Cunha
$3.89
$4.279
India
$2.79
$3.069
Tunisia
$3.89
$4.279
Indonesia
$2.79
$3.069
Turkey
$2.79
$3.069
Iran
$2.99
$3.289
Turkmenistan
$2.99
$3.289
Iraq
$3.19
$3.509
Turks & Caicos Islands
$3.59
$3.949
Ireland
$2.29
$2.519
Tuvalu
$2.39
$2.629
Israel
$3.19
$3.509
Uganda
$3.59
$3.949
Italy
$2.39
$2.629
Ukraine
$2.99
$3.289
Ivory Coast
$3.59
$3.949
United Arab Emirates
$2.79
$3.069
Jamaica
$3.19
$3.509
United Kingdom
$2.29
$2.519
Japan
$2.79
$3.069
Uruguay
$2.79
$3.069
Jordan
$2.79
$3.069
United States
$2.29
$2.519
Kazakhstan
$2.99
$3.289
Uzbekistan
$2.99
$3.289
Kenya
$2.79
$3.069
Vanuatu
$2.39
$2.629
Kiribati
$2.39
$2.629
Vatican City
$2.39
$2.629
Korea DPR (North)
$3.59
$3.949
Venezuela
$2.39
$2.629
Korea Republic (South)
$2.79
$3.069
Viet Nam
$2.79
$3.069
Kuwait
$2.79
$3.069
Virgin Islands (British)
$3.59
$3.949
Kyrgyzstan
$2.99
$3.289
Virgin Islands (US)
$2.29
$2.519
Lao PDR
$2.99
$3.289
Wake Is
$3.89
$4.279
Latvia
$2.99
$3.289
Wallis & Futuna
$3.19
$3.509
Lebanon
$3.89
$4.279
Yemen
$3.19
$3.509
Lesotho
$3.59
$3.949
Zambia
$3.19
$3.509
Liberia
$3.89
$4.279
Zimbabwe
$2.99
$3.289
Libya
$3.89
$4.279
We charge a minimum of three minutes for each Australia Direct (International) reverse charge call.
38 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
(h)
Reverse Charge Call Caps
Reverse Charge calls are subject to two caps – a charge cap and a duration cap.
The charge cap identifies the maximum that a customer will be charged for a reverse charge call.
The duration cap identifies the maximum duration that a reverse charge call can last and may exceed the
time associated with reaching the charge cap.
Reverse Charge call caps
Charge Cap
Duration Cap
(Minutes).
Fixed line recipient – Local calls
N/A.
Uncapped
Fixed line recipient – Preferential calls
N/A.
Uncapped
Fixed line recipient – Extended Zone calls
N/A.
Uncapped
Fixed line recipient – Long Distance (STD) calls
$22.00.
30 mins
Fixed line recipient – Mobile originated calls
$22.00.
30 mins
Fixed line recipient – Australia Direct
(International) calls
$55.00.
30 mins
6.2.4
Calls to Satellite & Paging services
(a) Calls to Telstra Mobile Satellite numbers - (Iridium National Footprint)
We charge you the following for calls to Telstra Mobile Satellite numbers in Australia beginning with
014710, 014711, 014712, 014714, 014715, 014716 or 014718:
Calls to Telstra Mobile Satellite numbers in Australia
Charge
Connection fee
49¢
Call charge (per 30-second block or part thereof)
80¢
The Telstra Mobile Satellite service can be up to 200 nautical miles out to sea or in any Australian external
territory except Antarctica.
(b) Calls to Optus MobileSat numbers
We charge you the following for calls to Optus MobileSat numbers beginning with 01451, 01452 or 01453:
Calls to Optus MobileSat numbers
Charge
Connection fee
49¢
Call charge (per 30-second block or part thereof)
$1.10
(c) Calls to Iterra services
We charge you the following for a call to an Iterra service (beginning with 014713, 014717 or 141719).
Calls to Optus MobileSat numbers
Connection fee
Call charge (per 60-second block or part thereof)
39 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Charge
49¢
$1.60
(d) Calls to Radio paging services
We charge you the following for calls to a radio paging service with an 016 number:
Calls to a radio paging service
Charge
Per call
6.2.5
22¢
Calls to Directory Assistance
(a) 1234 service
The 1234 service is a premium operator call connection and “concierge” information service. From this
service you can. i) Request information on publicly available numbers. ii)Request factual information iii)
Request to be connected to a relevant number
1234 charges
Charge
Fee for each call to 1234
$1.99
Attempted connection charge (for successful and
attempted connection to requested or relevant
number)
$1.29
(b) Directory Assistance
The 1223 service is a directory assistance service. From this service you can. i) Request information on
publicly available numbers.
1223 charges
Charge
Fee for each call to 1223
40 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
$0.50
7. Other Fees
Other fees include features and services that are not offered or sold, by Foxtel.
Customers transferring their broadband and/or home phone service from Telstra or a Telstra Wholesale
reseller may transfer these features and service across to Foxtel.
We will only provide limited support for these features and services. We do not offer the ability to add
these features and services after transfer.
You can cancel these services by calling us on 131 999.
7.1
Features/Value Added Services
Feature / Service
Charge Increment
Charge
Activation of Message Wait
Indicator
Monthly
$0.55
Call Forward Selected Callers
Monthly
$2.20
Call Forward Set the Time
Monthly
$3.30
Corporate Voicemail Service
Connection Fee
$22.00
Fax Manager
Monthly
$5.50
FaxBank
Monthly
$5.50
Instant Hotline
Monthly
$5.50
Instant Hotline Facility - Setup
One off fee
$5.50
Never Busy Fax
Monthly
$5.50
Number Reservation
Monthly
$10.00
Smart Ring
Monthly
$5.00
Voicemail Away
Monthly
$16.50
Voicemail Away Setup
Connection Fee
$44.00
Abbreviated Dialing
Monthly
$4.00
Abbreviated Dialing 40 Number
Extension
Monthly
$6.50
Abbreviated Dialing 60 Number
Extension
Monthly
$7.50
Number Redirection - 12 months
One off fee
$156.00
Number Redirection - 3 months
One off fee
$42.90
Number Redirection - 6 months
One off fee
$85.80
Voicemail Traveler
Connection Fee
$44.00
41 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
7.2
Equipment
Feature / Service
Charge Increment
Charge
Access 30 Telephone(s)
Monthly
$6.30
Access 35 Telephone
Monthly
$6.30
Access dialler
Monthly
$2.30
Additional Calling Number Display
Rental Touchfone
Monthly
$6.00
Additional Telephone Handset
Rental
Monthly
Up to $11.00
Big Button Multi-Phone
Monthly
$3.29
Calling Number Display Phone
T1000C Rental
Monthly
$6.00
Calling Number Display Phone
T1000C SMS
Monthly
$6.00
Calling Number Display Rental
Touchfone
Monthly
$6.00
Cordless Phone
Monthly
$3.42
Cordless Rental Extn Handset
CR2000E
Monthly
$2.99
Cordless Rental Phone - CR2000
Monthly
$6.00
Customer Participation Handset
Rental
Monthly
Up to $9.63
Customer Participation Handset
Rental
Monthly
$1.38
Disability - Access 200 CND
Telephone
Monthly
$6.30
Disability handsfree telephone
Monthly
$6.30
Disability Telephone Rental
Monthly
$2.99
Dual tone ringer(s)
Monthly
$2.30
Eliminator
Monthly
$2.30
Extension Ringer
Monthly
$2.30
General Purpose Alarm
Monthly
$2.30
Gliding tone caller(s)
Monthly
$2.30
Hearing aid coupler(s)
Monthly
$3.58
Holdaphone
Monthly
$6.30
Horn/loud speaker(s)
Monthly
$2.30
Microphone
Monthly
$3.58
Modem
Monthly
$15.42
Nomad plus cordless telephone(s)
Monthly
$6.30
One Telephone Handset Rental
Monthly
$2.99
Plug and jack set
Monthly
$0.36
Rental Cordless Telephone
Monthly
$5.50
42 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
Service Push Button
Monthly
$0.22
Standard Phone T1000S Rental
Monthly
$2.99
T200 - Handsfree
Monthly
$6.30
T200 Volume Control
Monthly
$7.26
T200 with Headset Socket
Monthly
$6.30
T400 Volume Control
Monthly
$7.26
Telephone Handset Rental
Monthly
$2.99
Telephone Tone Ringer
Monthly
$2.30
Telephone Voice Aid
Monthly
$8.37
Telespeaker(s)
Monthly
$5.04
Touchfone 200 expander(s)
Monthly
Up to $7.26
Touchfone 200S executive
telephone(s)
Monthly
$6.30
Touchfone 300
Monthly
$2.60
Touchfone 400
Monthly
$2.75
Volume control(s)
Monthly
$7.26
Whisperfone facility
Monthly
$8.37
Battery
Monthly
$0.83
Bell
Monthly
$2.30
Bell/buzzer
Monthly
$0.83
Telephone Tone Ringer
One Off Fee
$22.39
Cancel Fee for Cordless Rental
Phone
One Off Fee
Change of Home Phone Number
One Off Fee
Change of Home Phone Number Additional
One Off Fee
New Rental Phone Fee
One Off Fee
$20.00
Telephone number search charge
One Off Fee
$80.00
Touchfone
One Off Fee
$20.00
Provision Fee for Cordless Rental
Phone
One Off Fee
$20.00
Rental phone provisioning charge
One Off Fee
$20.00
Hearingaidcoupler(s)
One Off Fee
$19.80
$45.00
$38.00
$20.00
43 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016
7.3
Special Access Equipment (GST Free)
Feature / Service
Charge Increment
Cochlear Adaptor Body Type
Monthly
$3.25
Disability Equipment provisioning
charge
One off fee
$18.18
Teletypewriter (TTY)
Monthly
$36.27
Teletypewriter (TTY) with LVD
Monthly
$78.94
TTY With Inbuilt Phone
Monthly
$36.27
Visual Alarm
Monthly
$2.12
Visual Alarm Unit
Monthly
$2.12
Visual Signals
Monthly
$2.12
7.4
Charge
Installation and/or maintenance fees
Feature / Service
Charge Increment
Charge
Non-standard telephone
maintenance unit(s)
Monthly
$0.55
Rental Phone Replacement Fee
One off fee
$20.00
Nomad ac adaptor repair(s)
One off fee
$49.50
Nomad charging cradle repair(s)
One off fee
$49.50
Nomad telephone repair(s)
One off fee
$49.50
Foxtel marks are used under licence by Foxtel Management Pty Limited
44 Foxtel Broadband & Home Phone Price Guide
Effective from 7 April 2016