What’s New at Business Objects
Chicago Users Group
Friday, October 20, 2006
What’s New at Business Objects
1. Crystalreports.com – Brian Wrona
2. Knowledge Accelerator – Paul Cutsuvitis
3. EIM – Mitch Trudell
Slide 2
Copyright © 2006 Business Objects S.A. All rights reserved.
On-Demand
Business Intelligence
Brian Wrona – Senior Sales Consultant
Share Reports Over the Web with
How Does Your Organization Share Information?
Do you deliver reports…
in PDF or word format?
via email?
in hard copy?
is this data secure?
Is this due to limited IT resources and not the cost of a solution?
Slide 4
Copyright © 2006 Business Objects S.A. All rights reserved.
These Issues Lead to Information That is…
Unsecured
Time-consuming
Inefficient
Unmanaged
Unstructured
Inconvenient
Un-wieldy
Slide 5
Copyright © 2006 Business Objects S.A. All rights reserved.
What’s Needed?
A Way to Share Crucial Information that is…
Instant
Simple
Secure
Slide 6
Copyright © 2006 Business Objects S.A. All rights reserved.
Overview crystalreports.com
An on-demand business intelligence solution which allows you to
instantly, simply and securely share reports over the web
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Access via a browser
View and drill down into your Crystal Reports
View dashboards with Crystal Xcelsius
Schedule report updates
Supports sharing other document types (MS Office, PDF)
Alerts – NEW
Customization of report space - NEW
Leverage the power of the industry leading BI platform
Extend the value of your Crystal Reports investment
Slide 7
Copyright © 2006 Business Objects S.A. All rights reserved.
Instant
No need to worry about…
Hardware
Database
Performance
Scalability
Uptime
Reliability
Security
…we provide it all for you
Slide 8
Copyright © 2006 Business Objects S.A. All rights reserved.
Shorter Implementation
No time spent
acquiring
or testing
hardware
+
No time spent
installing
software
Instant
Productivity!
Slide 9
Copyright © 2006 Business Objects S.A. All rights reserved.
+
report viewing,
scheduling,
and
management
=
Simple
Ready to use today
Specifically designed for
report consumers
Quickly find the
information you need now
Up to date - schedule data
refresh and upload
Slide 10
Copyright © 2006 Business Objects S.A. All rights reserved.
Secure
Safe
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Built with secure report sharing software in use by over 37,000 customers
Encrypted access and communication of report data
SAS 70 Type II certified
Secure
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You control the information being posted
You control the access to the information
You control the duration the information is available
Reliable
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Slide 11
Reliable hosting service with a multi-tiered firewall implementation.
Enterprise class antivirus implementation.
Complete backup system for recovery of lost data.
Copyright © 2006 Business Objects S.A. All rights reserved.
Two User Roles
Publishers
 Publish information into report
users space
 Organize reports into folders
 View and analyze reports
 Manage report space, invite users
 General administration
Viewers
 View and analyze reports
 Drill, export, print
Slide 12
Copyright © 2006 Business Objects S.A. All rights reserved.
Slide 13
Copyright © 2006 Business Objects S.A. All rights reserved.
Resources Available for You
Tools to speed your success…
Crystal Reports searchable samples
 By type
 By vertical
 By technology
Support
 Crystal Reports support
 crystalreports.com support
Knowledge base
How to videos
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Slide 14
How to use the Resources site
How to use crystalreports.com
How to use the desktop publisher in crystalreports.com
How to secure your folders in crystalreports.com
Copyright © 2006 Business Objects S.A. All rights reserved.
What are the Services Available to You?
Available in two levels…
Basic service
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Complimentary with Crystal Reports XI
Limited to 10 free users
Share up to 60 reports
Report space security
Premium service
 Unlimited users - $20 / user / month and
minimum 10 (limited time offer)
 Unlimited number of reports
 Multiple document types
 Calendar scheduling
 Advanced security options
 Export to Various formats (doc, xls ,pdf, csv,
rtf)
Slide 15
Copyright © 2006 Business Objects S.A. All rights reserved.
Contacts
Thank you for attending!
Sales and business development contact information
 Email - [email protected]
 Phone +1 877 844 3765
crystalreports.com contacts
 Jenny Xenos – [email protected]
 Aaron Graber – [email protected]
Slide 17
Copyright © 2006 Business Objects S.A. All rights reserved.
Knowledge Accelerator
End User Training Solution
Paul Cutsuvitis
Education Business Development
Components of Knowledge Accelerator
Performance Support
Training &Documentation
KA Content
KA Content
Instructor-Led Training
Web-Based Training
Simulations
Training Guides
Simulations
Job Aids
Query Lessons
Role Based Learning
Go-Live
Usage Tracking
Usage Tracking
Developer
Single-Source Content Development and Customization Tool
Player
Slide 20
LMS
HTML
Knowledge Accelerator – Content
Content that can be used immediately
 Documentation, training and performance support.
 All content published.
Conceptual information
Role Based Learning
3 Learning Modes
 See It (Self running simulations)
 Try It (Ability to practice within a safe environment)
 Know it (with tracking capability)
• 3 levels of remediation
• Print score or view through Usage Tracking
Instructionally sound
Customizable
Slide 21
Comprehensive user training with Knowledge Accelerator
On-demand training and support for users via your intranet
“See it, Try it, Know it,
Do it functions on your
data
Users pick up where they
left off or skip to specific
tutorials
Provide context for why
a user would want to
perform the task
Quickly deploy out-of-the-box training
Tutorials, articles, skill development from the desktop
Fully customizable (we do it or train you to do it)
Very economical… as low as $150 per user
Slide 22
Interactive Lessons – 3 Levels of Learning
Slide 23
Current Content Availability
Knowledge Accelerator –XIr2
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Slide 24
InfoView
Crystal Reports®
Web Intelligence
Crystal Reports® Explorer
Live Office
OLAP Intelligence
Performance Management Essentials
Desktop Intelligence
Crystal Xcelsius 4.5 Essentials
Planning 10.8
Knowledge Accelerator Content Deployment
Browser Based Player version
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Stand alone website
DHTML – IE 5.5, 6.0 with JavaScript Enabled
No plug-ins required
JavaScript and Active X required for sound
User tracking is optional
LMS Version
 AICC
 SCORM 1.2
HTML version
 ADA/DDA compliance
 508c and 508 compliance
 Testing for ADA/DDA
Slide 25
Knowledge Accelerator Developer
KA Developer
Multiple Outputs
Early Implementation:
•Process Documentation
•Training Guides
Training:
•Classroom Training
•Web-Based Training
BO
Data
Source
Crystal
Webi
Etc.
Slide 26
Ongoing Support:
•Web-Based Training
•Job Aids
Knowledge Accelerator Developer
Single content repository for multiple content deliverables
Publishing options include –
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Documentation – job aids, and additional provided formats
Training Materials – instructor-led and web-based training materials
Performance Support – the Player
Learning Management System
HTML Web Page
Recording technology enables content creation by simply
doing the transaction
Customization and Editing tool for existing content
Slide 27
Knowledge Accelerator– Usage Tracking
Track usage of the Player content by user
 Number of hits, amount of time.
 Tracking of Know It scores and pass/fail.
Design reports to match your requirements
Export reports to XML and Tab Delimited formats
(Excel)
Slide 28
Knowledge Accelerator – Summary
Long-Term Solution
Increased User Acceptance
Decreased Support Costs
Enhanced Productivity
Reduced Development Timeframes
Flexible Deployment Options
Decrease Project risk
Tracking performance
Services to get you started
Slide 29
Questions
Slide 30
Build a Trusted Data Foundation with EIM
Delivering Business Intelligence You Can Trust
Mitch Trudell
Regional Sales Manager – Central
Enterprise Information Management
EIM defined – it is more than just a product!
Enterprise
Information
Management (EIM) is a combination of
strategy, practices, and
open technologies for
delivering trusted,
integrated, and timely
information
Slide 32
EIM: The Foundation for Business Intelligence
“BI has evolved to mean more than pretty charts and graphs”
(Mil.)
National Sales Results
(Mil.)
National Sales Results
EIM insures consistent and consolidated
information – it’s trustworthy!
Business Intelligence isn't just about how you look at your
information – It’s about knowing it’s correct
Slide 33
Components that define Enterprise Information Management (EIM)
IT Function
Business Function
“Impact Analysis”
“Data Lineage”
Oracle
ETL
Legacy
DW/
DW/
ODS
DW/
ODS
DW/
ODS
ODS
B.O.E. Universe
DB2
Transactional
Ad Hoc Rpt.
Perform Mgt. Rpt.
Other
Data Federation – “real time”
Enterprise Data Quality ( )
Metadata Management
Technical User
• Number of Columns
• Descriptions
• Number of Users
Slide 34
Operational User
• Last Updated?
• Amt. Processed?
• Number of Users
Business User
• How is the Calc?
• Where it came from?
• Number of Users
Life without Enterprise Information Management…
Perception
Reality
• 1 definition of “Margin”
• 23 definitions of “Margin”
• Market 20,000 products
• Market 5,000 products
• Have 20,000 customers
• Have 6,000 customers
• Analysts analyze info
• Analysts spend 60% of their
time gathering info
30% of all operational errors are due to poor information quality
• Books closed in 8 days—not 3
• Millions lost annually on errant
shipments
• 30% of invoices are incorrect
Slide 35
(Reuters)
• Incorrect commission, rebate
payments
• Customer goodwill lost
• Overspending in procurement
Questions and contact information
Mitch Trudell
[email protected]
(847)433-2352
(847)867-0459
Slide 36
Components that define Enterprise Information Management (EIM)
IT Function
Business Function
“Impact Analysis”
“Data Lineage”
Oracle
ETL
Legacy
DW/
DW/
ODS
DW/
ODS
DW/
ODS
ODS
B.O.E. Universe
DB2
Transactional
Ad Hoc Rpt.
Perform Mgt. Rpt.
Other
Data Federation – “real time”
Enterprise Data Quality ( )
Metadata Management
Technical User
• Number of Columns
• Descriptions
• Number of Users
Slide 37
Operational User
• Last Updated?
• Amt. Processed?
• Number of Users
Business User
• How is the Calc?
• Where it came from?
• Number of Users