Career and Placement Services
Student Affairs
http://staff.aub.edu.lb/~webcps/index.html
JOB AD SHOULD NOT CONTAIN ANY DISCRIMINATORY LANGUAGE
RELEVANT TO GENDER (MALE/FEMALE), SOCIAL STATUS (MARRIED,
SINGLE) AND/OR RELIGION
JOB VACANCY FORM
□ Part-time
X Full-Time
Internship
□ Summer-Job
□
Job Title: IT TECHNICAL SUPPORT OFFICER
Application Deadline: Sun Apr 09 2017 00:00:00 GMT+0300
(EEST)
Reference Number: 300317-12
Company Description
Type: X Local
□ Regional
□ Multinational
Industrial Sector: NGO
Brief Firm Profile/ Description: We are an organization founded in 1972 in Saïda (southern
Lebanon), and officially authorized in 1976, to serve the poorest without any discrimination,
throughout Lebanon.
Job Description
Brief Job Description: The IT technical support officer is responsible for monitoring and
maintaining the computer systems and networks of CARITAS. He may install and configure
computer systems, diagnose hardware and software faults and solve technical and applications
problems, either over the phone or in person in and off site.
DUTIES
•
Install and configure computer hardware operating systems and applications
•
Monitor and maintain computer systems and networks
•
Provide support either face-to-face, phone call, site visits
•
Troubleshoot system and network problems and diagnose and solve hardware or software
faults
•
Replace hardware parts as required
•
Provide support, including procedural documentation and relevant reports
•
Support the roll-out of new applications
•
Respond within agreed time limits to call-outs
•
Work continuously on a task until completion (or escalates it, if appropriate)
•
Prioritize and manage many open cases at one time
•
Conduct electrical safety checks on computer equipment
•
Troubleshoot LAN and Landlines Cabling issues
BUSINESS SKILLS
•
Good Communication skills with all computer users to determine the nature of problems
by providing support remotely or by phone or an on-site visit
•
Excellent listening and questioning skills
•
Ability to work under pressure
•
Ready to respond to all breakdowns at all times
•
Ready to work on/off site at all Caritas' centers
•
Enthusiasm for continuous improvement and learning
•
Ability to work well in a team
•
Problem solving skills
•
Ability to prioritize the tasks
•
Attention to detail
COMPUTER SKILLS
•
Perfect knowledge in Windows 7
•
Perfect Knowledge in input/output devices
EDUCATION & EXPERIENCE
•
Bachelor degree in Computer Science or equivalent
•
1+ Year in IT Technical Support
Job Location(s):
City: Sin El Fil
Country: Lebanon
Degree:
X Bachelor
□ Master
□ Doctoral Degree
□ Undergraduate Student/ Degree not Necessary □ Teaching Diploma
Major/ Emphasis: Computer Science
Work Experience: 1-3 years
Skills:
Languages Skills: X Arabic X English
□ French
Other:
Computer Skills: • Perfect knowledge in Windows 7 • Perfect Knowledge in input/output
devices
Other Skills:
Salary
Basic Salary Range (to be negotiated based on experience):
Other benefits include:
□ Accommodation □ Health Insurance □ Return Ticket
□ Bonus
□ Laptop
□ Mobile Phone
□ Children’s Education □ Transportation
□ Lebanese NSSF
□ None
Working Days: Monday to Friday
Working Hours: 8:00-4:00 / 9:00-5:00 + Summer Schedule
How to Apply
Interested candidates may send their resume and cover letter by email to: Dr. Maryam
Ghandour ([email protected]) specifying the reference number: 300317-12
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ALL STUDENTS AND AUB GRADUATES SHOULD ATTACH THEIR UPDATED
RESUME AND COVER LETTER WITH EVERY JOB APPLICATION; OTHERWISE,
YOUR EMAIL WILL BE DISREGARDED.
For further information, please do not hesitate to contact:
Dr. Maryam Ghandour
American University of Beirut
Career and Placement Services
West Hall, Room 112 E
P.O. Box 11-0236 Riad El Solh
Beirut 1107 2020, Lebanon
Tel: +961 1 350000 Ext: 3172
Tel/Fax: +961 1 744 488
E-mail: [email protected]
Website: http://www.aub.edu.lb/sao/cps/Pages/index.aspx
The job vacancies are for AUB students and alumni ONLY.
For part-time job opportunities, visit:
http://aub.edu.lb/sao/cps/vacancies/Pages/Part-timeJobs.aspx
For full-time job opportunities, visit:
http://aub.edu.lb/sao/cps/vacancies/Pages/divisions.aspx