Intake Workers and Guides
Volunteer Training
PROJECT HOMELESS
CONNECT 2013
Presented & Created by:
Laura Fontaine-Holbrook
PHC Co-Chair
Intake and Guide Volunteering
Intake
Guide
Connect
4
Provide
Connection is a PROCESS….Not just an EVENT
Intake….. Listening
A Face, A Name, A Story, …..You can lend an Ear
Guide….. Lead
For Others to CHANGE…..The Leader needs to CHANGE
Connect….. Solutions
Let’s Give Help for Solutions….Not Just another
Connection to another Service
4
Provide….. Hope
Hope , Encouragement, Personal
Engagement…..Making a Difference
Intake….. Listening
A Face, A Name, A Story, …..You can lend an Ear
Getting Started with completing Intakes
IntakesCompleted for Statistical
information
To help establish TOP THREE
NEEDS for the Event
Please look at your sample
Intake Form along with TOP
THREE NEEDS SHEET these are
very important parts of your job
for the day of your event. Please
do not hesitate to ask any
questions….
Keys to Connection
Too much information?
How do you know if you are doing your Intakes
successfully and helping get the participants what they
need? Listen!
Focus on
CAUSES of
Homelessness
or ALMOST
Homelessness
Connect the Dots
Let’s play Connect the Dots. Now
that the Intake Workers having
completed the grueling process of
paperwork, the Guides are up.
It’s about Team work and the
participants for the event will make
that happen easily.
Guide….. Lead
For Others to CHANGE…..The Leader needs to CHANGE
Never underestimate your ability to
make someone else’s life better
EVEN IF YOU NEVER KNOW IT
Top Three Choices
May seem difficult to steer
participants to only their TOP
THREE CHOICES 1st…. However this
is in their best interest
This allows for them to make it
through to their main priorities
Remember that the INTAKE Volunteers
listened to their stories and were able to
narrow down their NEEDS Based on what was
MOST IMPORTANT for them TODAY if there is
time, them MAY be able to go to a few other
areas that are on their list to gather support
and services
Staying on track
Make each Participant’s Experience
PERSONAL that is what Project
CONNECT is ALL about
.
Connect….. Solutions
Let’s Give Help for Solutions….Not Just another
Connection to another Service
4
Provide….. Hope
Hope , Encouragement, Personal
Engagement…..Making a Difference
?
Questions!
View the presentation on the PHC Website go to
www.phcstark.org
Spread the Message!
Please help us still gather
Volunteers
Agencies
Organizations
Donations
www.phcstark.org
projectphcstarkcounty@gm
ail.com
330-284-8619