CIT De-Escalation Main Points
Laurel Highlands Region Police CIT
WWW.laurelhighlandscit.com
Introduction
Introduce yourself:
Hello, My name is Officer/Counselor Dan
I am with the Johnstown Police Dept.
This is a simple thing that we forget!
Obtain Name
Ask for their name.
If they don’t want to give it to you then, move
on and come back later.
REFLECTION
Reflect what you See and Hear.
Observe what they are doing and listen to their
tone of voice.
This will give you an idea of there mood.
RESTATE/SUMMERIZE
• Restate what the person said, make sure you
are clear what they are telling you.
• Leave out the delusions ( what the little green
guys are doing)
• Give them positive re-enforcements, let them
try to resolve the issue and save face.
• Consumer:
Everyone is always bothering me – the devils
take my money, my case manager won’t do
anything, I am getting kicked out of my
apartment, the FBI is messing with my phone,
my meds make me sick. Nobody cares - it makes
me angry!
Officers Reflection: “It makes you angry”
Summary
Officer Summary:
“Okay, let me see if I get it. You’ve told me that
people are bothering you and that your case
manager is not helping you. You’re having
phone problems, and your meds make you feel
sick. Did I understand you correctly?”
Main Points
• 1. Introduce Yourself
• 2. Obtain the Person’s Name … what’s your name?
• 3. Express yourself (say what you’ve assessed)
•
….. what you know
•
..… what you’ve learned
•
….. what you see.
• 4. Restate and/or Summarize … be a good “active
listener”
ROLE PLAY TIME!
We appreciate your attendance!
Thank You
From
The Laurel Highlands Region CIT Program.
Visit us, www.laurelhighlandscit.com