9
Chapter
Understanding
Groups and
Managing
Work Teams
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Learning Outcomes
• Define group and describe the stages of group
development.
• Describe the major concepts of group behavior.
• Discuss how groups are turned into effective
teams.
• Discuss contemporary issues in managing teams.
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10.1
Define group and
describe the stages
of group
development.
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What is a Group?
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10.2
Describe the major
concepts of group
behavior.
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Stages of Group Development
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Group Effectiveness
Does a group become more effective as it
progresses through the first four stages?
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Group Behavior
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Norms
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Conformity
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Status Systems
Status
A prestige grading, position, or rank within a
group.
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Group Size and Group Behavior
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Group Cohesiveness
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10.3
Discuss how
groups are turned
into effective teams.
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Groups Versus Teams
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Types of Work Teams
1.
2.
3.
4.
Problem solving teams
Self-managed work teams
Cross-functional teams
Virtual teams
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Virtual Teams
A type of work team that uses technology to
link physically dispersed members in order to
achieve a common goal.
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Effective Teams
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Team Composition
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Team Member Roles
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Work Design
Key work design elements:
1. Autonomy
2. Using a variety of skills
3. Completing a whole and identifiable task
4. Impact of task/project on others
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Team Processes
Variables related to effectiveness:
1. Common plan/purpose
2. Specific goals
3. Team efficacy
4. Task conflict
5. Minimal social loafing
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Shaping Team Behavior
• Member selection is key
• Teamwork training
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Rewards
External rewards:
• Promotions
• Pay raises
• Other forms of
recognition
Inherent rewards:
•Camaraderie
•Personal development
•Helping teammates
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10.4
Discuss
contemporary
issues in managing
teams.
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Contemporary Issues
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Global Teams: Team Structure
•
•
•
•
Conformity
Status
Social loafing
Cohesiveness
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Global Teams: Team Processes
• Communication issues
• Managing conflict
• Virtual teams
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When Teams are Not the Answer
Three tests:
1. Can the work be done better by more than one
person?
2. Does the work create a common purpose that’s
more than the sum of individual goals?
3. Is there interdependence between tasks?
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