JOB DESCRIPTION
Job Title:
Membership Officer
Reports to:
Head of Membership
Location:
Solar House, 1 Romford Road, Stratford E15 4LJ
Liaison:
Across all teams at SHS and external agencies
Contract:
Permanent
Salary:
£28,000 + (depending on experience)
Benefits:
28 days annual leave, Pension, Life Assurance, Employee Assistance
Programme
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Purpose of role
To support the Head of Membership to achieve business development targets as specified in the
SHS Business Plan.
Organisational vision
SHS gets children and young people back into school, ready to learn. Whatever it takes. For over
30 years, SHS has been working with children, families and schools to break the long-term cycle
of deprivation. What starts as poor school attendance becomes low educational attainment,
antisocial behaviour, crime, low paid or no job - generation after generation.
Context of Work
SHS is a national charity that employs Practitioners who are based in schools or other places and
work directly with children, young people and their families/carers providing a bridge between the
home and the school. Our approach is child-centred, delivering an early intervention that seeks to
remove barriers to learning.
The SHS Membership
The SHS Membership is a new scheme to provide professional support to staff across the country.
It enables organisations working with children, to purchase training and products from a range of
options. Examples include supervision sessions, online courses, and safeguarding audits.
The successful candidate will be
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Driven by achieving targets
Highly committed to our organisational vision
Highly skilled in a wide range of different communication techniques
Be personally and professionally ambitious
Maintain the highest quality standards in all aspects of their work
Level of contact with children and young people
As the post-holder may have occasional limited contact with children, young people and their
families through out of office meetings with SHS practitioners and other school pastoral workers
they will require a DBS certificate. If the post-holder does not already have a certificate, then SHS
will organise and pay for it.
Working contacts
Internal
The post holder will report directly to the Head of Membership and will liaise extensively with
colleagues throughout the organisation, including regional staff, SHS Trustees and SHS
practitioners.
External
The post holder will be required to liaise with Board members, supporters, prospective supporters,
organisations and schools. This is not a definitive list.
Main tasks and responsibilities
1. To provide specific delivery support with SHS Membership. Examples tasks will include:
a)
b)
c)
d)
e)
f)
Maintaining the Membership spreadsheets/CRM
Ensuring accurate Membership client data in the CRM
Generating reports on Membership targets
Researching potential business clients
Creating and managing an administrative structure for Membership target areas
Provide responses or forward all calls, emails or other expressions of interest to the
Head of Membership or other SHS colleagues as appropriate
2. To assist the Head of Membership . Example tasks will include:
a) Organising external meetings including any travel arrangements for business meetings
b) Organising internal meetings and taking minutes when required
c) Ensuring proper communications within the Services team including the production and
dissemination of relevant papers, especially on business development
d) Supporting the management of events.
3. To provide support with service delivery. Example tasks will include:
a) Support with delivery of safeguarding events nationally.
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b) Providing additional support for monitoring and evaluation tasks, including where
requested Schools or other external users of the service.
4. To provide support with corporate responsibilities as requested when appropriate.
Example tasks will include:
a) Recording accurately and timely membership income and spend.
b) Attending and fully contributing to staff meetings and taking actions afterwards as
required.
c) Supporting the delivery of workshops and/or briefings as required.
d) Ensuring that excellent customer care and equal opportunity principles are adhered to
and complied with in accordance with SHS values.
e) Abiding to health & safety requirements in line with SHS policies and working
practices.
This job description is not exhaustive; it merely outlines the key tasks and responsibilities of the
post. These key tasks and responsibilities are subject to change. Any changes will be made in
consultation with the postholder. You will be expected in undertaking the above role to comply
with any policies and procedures that SHS may issue
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PERSON SPECIFICATION
Essential experience, knowledge, skills and abilities
Demonstrating through previous actions a commitment to the value of SHS.
Demonstrable experience of successfully converting service enquiries into sales.
Demonstrable extensive experience of safeguarding within an education and/or children services
setting.
Extensive experience and ability to communicate and liaise with key stakeholders, including Local
Authority Commissioners, Directors of Children's Services, Executive Heads and Principals.
Demonstrable experience of working in the charity sector, understanding its values.
Ability to work in a complex environment, especially with high-levels of compliance legislation and
deal confidentially with very sensitive information.
Demonstrable experience of a broad range of excellent administrative and IT skills (Word, Excel
and PowerPoint), preferably in a similar-sized organisation (or larger), with a keen eye for detail.
Extensive experience of using a CRM or similar data management system.
Experience of multi-channel marketing campaigns and the ability to use social media.
Demonstrable experience of working in a learning or children’s services environment.
Knowledge of child and family welfare and education issues and policy.
Excellent organisational and teamwork skills, with the demonstrable ability to prioritise.
Being proactive, having can-do attitude, get things done and work as part of a team.
Ability to travel nationally with occasional overnight stays.
Desirable experience, knowledge, skills and abilities
Understanding of the regulations within the charity sector and of the compliance requirements
specifically when working with children, young people, families and schools.
An degree in Education or Social Care (or equivalent)
JUN 2017
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