POLICY DOCUMENT
Group Member:
Progress Housing Group
Service Area:
Business Innovation
Document Ref No:
GRPOLBI16
Subject Title:
Quality Policy
Version:
12
Effective Date:
01/07/2005
Last Reviewed:
01/02/2017
Next Review Date:
01/02/2018
Document Owner:
Business Innovation Manager
Date of Board Approval:
01/03/2017
QUALITY POLICY
Our Vision:
 To have a positive impact on people and communities by providing high quality
homes, supporting independence and creating opportunities.
Our Aims:





Providing more and better homes
Support individuals and communities to achieve independence
Create Opportunities
Work as one team to ensure that we all contribute to our business
achievements
Deliver a stronger organisation to deliver maximum results
Put customers at the heart of what we do to ensure our decisions are
driven by customer’s expectations
The Quality Objectives of the Group are as follows:

Do what is in the best interests of all stakeholders, including our customers, staff,
agents and contractors.

Continuously innovate and improve our services, systems, data quality and
processes in order to achieve the goal of being the housing provider of choice.

Achievement of the highest standards in excess of the ‘Regulation Committee of the
Homes and Communities Agency’ performance standards.

Encourage a team approach to all business interactions where collective decision
making or participation can improve the quality of the decision.

Recruiting, training and developing people who are proud to provide excellent service
and to work for PHG

Act with responsibility and integrity to our customers, colleagues, contractors and
environment.

Managing our business with proper attention to service excellence and operational
excellence.

Recognising that improving efficiency is essential to achieve high levels of customer
satisfaction, particularly in terms of value for money and consistency
Jacqui De Rose
Group Chief Executive
Progress Housing Group
Feb 2017