Greater Manchester Area Team
2013/14 Patient Participation
Local Participation Report
Practice Details
Practice
West Timperley Medical Centre
Completed by
Suzanne Fryers - Practice Manager
Patient Reference Group (PRG) Profile
Number of face to face members
25 (NB we only have the demographics available for the face to face
members - all the virtual members have volunteered their email
addresses either via a short form in reception or on line)
Number of virtual members
138
Age & Sex breakdown
Male
Female
Under 16 17 – 24
-
25 – 34
-
35 – 44
-
1
4
45 – 54
-
1
2
55 – 64
-
65 – 74
-
75 and over
3
3
3
-
7
1
Ethnicity
White
21
Irish: 1
Mixed
Asian / Asian British
3
Black / Black British
Chinese / Chinese British
Other ethnic group
Employment Status: the practice does not hold this information as it is not currently requested on the
expression of interest form. The template for this form is the same as that provided in the Patient
Participation DES Guidance document for 2013/14
Employed
Unemployed
Retired
Other (e.g. no of carers)
What the practice did to ensure that the PRG is representative of the practice registered patients
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Publicised by eye-catching display in waiting room
Advertised on website with link to form
Advertised on waiting room tv screen
Information in new patient registration packs
Personal invitations
Emails
Practice quarterly newsletter
Groups that are not represented on the PRG and what the practice did to attempt to engage
those groups
The practice and PPG are aware that certain groups are under-represented, and are working together
to try to recruit from these groups.
Methods as above plus suggestions from around the table discussions 06/02/13 & 18/02/14:
 Time of meetings (morning or evening more accessible to working pts)
 Personal invitations
 Involve Trafford Clinical Commissioning Group – advertising in local press
 Notice in church hall
 Students
 Mums & babies
 Timperley Village Young Mums
 Church groups
2013/14 Priorities
How we identified and agreed with the PRG priorities for 2013/14 to be included in a local
practice survey
Discussion minuted at meeting on 06/02/13 where request for priorities for the 2013/14 survey was
made by SF.
Email sent to PPG members and wider reference group before the survey was designed asking for any
suggestions for priorities
G:\Suzanne\SF Docs\
Meetings\PPG\Minutes\06.02.13[1].doc
What these priorities were
 Appointments/Access to a clinician
 Telephone access
 Friends & Family test
2013/14 Local Practice Survey
How we agreed with the PRG the content of the local practice survey
The survey was designed by the Practice Manager with suggestions for amendments and approval (via
email) by the PRG
How we agreed with the PRG the way in which the survey would be conducted
Agreement via email that the practice would distribute to patients visiting the surgery until the agreed
number of responses had been received. Also made available on the practice website to try to
increase response rates.
From previous discussions the number of responses was increased to 200 to try to ensure a sufficiently
large sample and cross-section of patients had completed the form.
Other methods used to seek the views of registered patients
Comments/complaints/suggestions forms available for completion at the reception desk.
Link to email the practice via the website
2013/14 Local Practice Survey Results
An overview of the results of the local practice survey is detailed below
G:\Suzanne\SF Docs\
PPG\Patient Surveys\2013\2013MasterSummary.xls
How we provided the PRG with the opportunity to discuss the findings of the local practice
survey
G:\Suzanne\SF Docs\
Meetings\PPG\Minutes\23.10.13[1].doc
Results also emailed to the PRG for feedback online.
How we agreed an action plan with the PRG based on the findings of the local patient
survey
Refer to above document
Areas which were highlighted from the findings of the local practice survey where we were
unable to take any action and why
There were no areas identified from the local practice survey where we were unable to take any
action.
2013/14 Action Plan
2013/14 Action Plan (and how this relates to the findings of the local practice survey)
Refer to minutes of meeting 23.10.13 above
Significant changes we have made / plan to make to the services the practice provides
 Dr Stratford-Smith joined the practice in May 2013 as a GP Partner.
 The practice has recruited an additional Nurse Practitioner to increase access for urgent (on the
day) appointments).
 There is more information available via the website, waiting room tv screen and practice booklet to
try to ensure patients are aware of the other members of the clinical team and their roles.
 Waiting room chairs recovered to replace worn fabric and ensure CQC compliance.
 The practice has also recruited an apprentice via Trafford College on a 12 month term – this will
enhance our reception team whist providing on the job training and qualifications for the person
concerned.
How we publicised the local patient survey results and action plan to our registered patients
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Published on the practice website
Copies distributed in the waiting room
Emailed to PPG and PRG
Waiting room notice board.
Link to practice website where this report and related information can be found
www.westtimperleymedicalcentre.co.uk
2012/13 Action Plan – overview of progress against last year’s action plan
\\V00095dc\global\
Suzanne\SF Docs\PPG\action plan 06.02.13.doc
Refer to the above document – all actions from 2012/13 were completed satisfactorily.
Patient Access
Practice Opening Hours
08:00 – 18:00 Monday – Friday
How to access services throughout core hours i.e 8.00am – 6.30pm Monday to Friday
Telephone
Fax
Email
Via local pharmacy – will fax over requests for medications
Website – has link to practice email
In person
On line (for GP appointments and repeat medication requests)
Extended Hours
Wednesday & Friday mornings