Role Specification
Job Title:
Volunteer Coordinator
with special responsibility for Community Volunteering
Responsible to:
Volunteers Manager
Location:
Birmingham
Job Purpose
To coordinate the community volunteer programme within Acorns care services.
Coordinating the volunteers within the community environment providing care based
support.
Assist in facilitating volunteering projects in care; to provide support to the
volunteer’s manager. Working with all stakeholders to identify needs and new
initiatives and maintaining effective volunteer support to ensure the identified needs
are met. Actively promote volunteering.
Service Delivery
Ensure that all aspects of the Role Specification are met and that the service
provided is culturally sensitive and appropriate for all sections of the communities we
serve. Equal opportunities will be applied to all sections of the communities we
serve.
Staff Support
Be aware of available sources of staff support and ensure that they are accessed if
necessary.
Ethos
Ensure that our services are “family centred” and “family led” and be aware of the
need to promote and maintain a positive environment both within Acorns and with
our external contacts.
Teamwork
Take responsibility for ensuring good teamwork and a flexible approach are
maintained within the Care Team and wider organisation.
Communication
Take responsibility for ensuring good communication, using appropriate channels, is
maintained within the organisation at all times.
Primary Tasks
The post-holder will:
i)
Coordinate the recruitment and placement of community based volunteers
(including appropriate identity checks and references).
ii)
Identify with Volunteer’s Manager and Community Team Managers areas that
require recruitment of volunteers with specific skills.
iii)
Contribute to achieving Acorns Strategic Plan through the involvement of
volunteers within the community.
iv)
Develop plans to meet strategic goals as set out in Acorns Children’s Hospice
strategy.
v)
Control budget expenditure for community volunteering activities and
community volunteer expenses under the supervision of the line manager.
vi)
Participate in the development of a volunteering policy and develop
structures, systems and procedures to support community volunteering.
vii)
Lead, support and motivate community volunteers
viii)
Plan, organise, and monitor community volunteering activities, maintain
volunteer records and monitor impact of community volunteer involvement
ix)
Promote volunteering to potential and actual volunteers.
x)
Identify new areas for volunteer involvement.
xi)
Support the development of volunteers’ knowledge, skills and competence.
Identified training to be provided (including induction).
xii)
Provide individual and group support and supervision to community
volunteers
xiii)
Organise events involving volunteers to show appreciation for their support.
xiv)
Participate in meetings involving volunteers
xv)
Assist in the audit and evaluation of community volunteer programmes
xvi)
Develop and promote productive working relationships with colleagues and
other stakeholders.
xvii)
Assist in facilitating corporate volunteering projects in care promoting positive
relationships.
xviii)
Ensure all volunteer involvement is provided sensitively, bearing in mind the
needs of the families we serve.
xix)
Ensure safe working for all volunteers and volunteer projects. Maintain Acorns
health & safety and fire regulations.
xx)
Ensure that all aspects of volunteer involvement reflect Acorns Children’s
Hospice Trust policies, procedures and philosophy, standard diversity and
audit and evaluation of service.
xxi)
Ensure that any safeguarding concerns are acted upon in line with both
Acorns policy and statutory guidance.
xxii)
Commit to professional development opportunities for ourselves and others
xxiii)
Participate in regular supervision with line manager and participate in an
Individual Performance Review.
xxiv) Maintain an awareness of the diverse community of the West Midlands, and
will help ensure that our service delivery is appropriate to meet those diverse
needs.
xxv)
Carry out any reasonable duty as requested by the line manager.
This role specification is not an exhaustive breakdown of duties and will be reviewed
as necessary. Flexibility is a key principle within the Acorns team and will be
reflected in the way all team members carry out their duties.
April 2014
PERSON SPECIFICATION – VOLUNTEER CO-ORDINATOR
EXPERIENCE
SKILLS AND
ABILITY
QUALIFICATIONS
OTHER
April 2014
ESSENTIAL
Proven track record in people management ideally volunteers.
Experience of organising events, presentations or meetings with a
variety of audiences.
Experience of successfully recruiting and managing people and building
networks, ideally volunteers.
Experience of delivering training.
Experience of working with a variety of computer systems, Microsoft
Word, Excel, Powerpoint, and databases.
Experience of working to and achieving set objectives, targets,
deadlines and individual goals.
Up to date knowledge of safeguarding.
Ability to relate to and communicate with a wide range of audiences
Ability to juggle a varied and busy workload
Exceptional attention to detail and a working style that is organised,
methodical and logical.
Ability to work to tight timeframes and prioritise accordingly.
Ability to work as part of a multi-disciplinary team and on own initiative
Ability to show tact and discretion when dealing with sensitive and
confidential information. Good listening skills.
Ability to asses and manage risk.
Ability to work independently and be accountable.
Enthusiasm, commitment, adaptability and willingness to learn
Outgoing and confident.
Good standard of general education A Level or equivalent.
GCSE Maths and English
Ability to work under pressure and to be able to tolerate stress within
themselves and others.
A commitment to and understanding of issues related to equality of
opportunity and the ability to implement
Ability to work evening and/or weekends if required.
DESIRABLE
Experience of working and communicating with volunteers.
An understanding of volunteering in an with organisation
providing health, social care, community development or
voluntary sector setting
Experience of community
services in people’s homes
volunteering
and
providing
Experience of working in a Hospice environment.
Experience / knowledge of the geographical area.
Experience of monitoring and evaluation.
Understanding of loss and bereavement.
Negotiation skills
Coaching / mentoring skills.
Presentation skills.
Creative approach to problem solving.
Diploma or further qualification in management.
To be able to support individuals who express strong
emotions.
An interest, empathy and commitment to the work of the
charity and its values.
Full UK driver licence and ability to travel to meet the
requirements of the role. Own Car.
TERMS AND CONDITIONS OF EMPLOYMENT
POSITION:
Volunteer Co-Ordinator
REPORTING TO:
Volunteer Manager
LOCATION:
Birmingham
SALARY:
£23,694 per annum + allowances
NOTICE:
4 weeks
HOURS:
37.5 hours per week. Occasional work outside
normal hours
HOLIDAYS:
35 days inclusive of bank holidays
PENSION:
7.5% employer contribution into Scottish
Widows Group Personal Pension Plan
LIFE ASSURANCE:
2 x salary life assurance scheme