Soldier Quick Start Training
View and Resolve Holds
General Instructions
This Step-by-step Instruction document describes how to view holds and take the
appropriate action to have a hold removed from your GoArmyEd account.
Step-by-step Instructions are provided for the tasks listed below. Select the name of
the instruction or the reference to go directly to it. To return to this page, select the
arrow.
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View Your Holds
View Holds History
Reference Information – Types of Grading Holds
Reference Information – Types of Non-Grading Holds
You will need the following:
Internet access
User name and password for GoArmyEd
Prerequisite: You should have completed the Soldier Quick Start Training course.
Business Policies
Holds are used to enforce Army Regulation (AR) 625-1 rules that govern the use of
Tuition Assistance (TA). During the time a hold is applied to your GoArmyEd account,
you cannot request or use TA. Notification is sent to your preferred email account
when a hold has been applied to your account and when a hold has been successfully
resolved.
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Holds placed on your account prevent you from enrolling in future TA-funded
classes through GoArmyEd. They do not prevent you from completing classes
in which you already have enrolled through GoArmyEd.
Holds are designed to uniformly enforce Army regulations governing the use of
TA across the Army.
Holds are lifted automatically after the issue that caused the hold is fully
resolved. Common holds and their resolutions include:
o No grade received within 45 days after class end date
 Hold is lifted after grade is posted
o Received F, W, or unresolved Incomplete (I) grade
 Hold is lifted after recoupment is initiated
o No Annual TA Statement of Understanding (SOU)
 Submit the electronic TA SOU
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Step-by-Step Instructions - View Your Holds
Use the following steps to view holds that have been applied to your student account.
Note: Screen images in this document might vary slightly from the current GoArmyEd view.
1.
Log into GoArmyEd at www.goarmyed.com with your user name and
password.
2.
The GoArmyEd homepage appears. Any holds will display on your homepage
in the Alerts section and at the bottom of the screen in the Tuition Assistance
(TA) Status section.
The Alert section displays the hold description. To view more details about the
holds, select the” Hold Information” link under the Alert section.
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Scroll to the bottom of the screen to view the Tuition Assistance (TA) Status
section to view hold information.
Note: Holds placed on your account prevent you from enrolling in future TAfunded classes through GoArmyEd. They do not prevent you from completing
classes in which you already have enrolled through GoArmyEd.
Notification is sent to your preferred email account when a hold has been
applied to your account and when a hold has been successfully resolved.
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Step-by-Step Instructions - View Holds History
Use the following steps to view holds that have been applied to your student account.
Note: Screen images in this document might vary slightly from the current GoArmyEd view.
1.
Log into GoArmyEd at www.goarmyed.com with your user name and
password.
2.
The GoArmyEd homepage appears.
3.
Select “Other Links” in the Smart Links section.
4.
The Other Links screen displays. Select the plus sign icon next to “Before
You Enroll in a Class.”
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Step-by-Step Instructions - View Holds History
5.
Select the “View Hold History” link.
6.
The Hold History screen appears. It lists previous holds sorted with the most
recently placed hold on the top. Information displays for each hold relating to
when the hold was placed, removed, who removed it, and description.
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Step-by-Step Instructions - View Holds History
7.
Select the plus sign
8.
Hold History Details information appears and displays additional information
related to the selected hold.
9.
Select the “Home” link to return to your GoArmyEd homepage.
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to view the hold history details.
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Reference Information – Types of Grading Holds
Refer to the table below for types of grade holds and guidance on resolving them.
Type of Hold
Reason for Hold
How to Resolve
Course Grade – FAIL Student received a failing
grade.
Repay Army for TA-funded portion of class
tuition.
Course Grade – INC
Student received an
Incomplete grade.
Complete outstanding assignments and
tests as quickly as possible. Communicate
regularly with instructor. Follow up with
instructor after you complete all
assignments. An "I" grade is resolved as
soon as your instructor posts a passing
grade to your GoArmyEd Student Record.
If the "I" grade is not resolved within 120
days of the class end date, repay the Army
for the TA-funded portion of class tuition.
Course Grade –
Withdraw
Student received a grade
of W. Withdrew from class
after drop deadline.
Work with instructor and Army Education
Counselors to explore options before
processing a withdrawal.
Undergraduate Army Army TA GPA is < 2.0 after
TA GPA < 2.0
15 SH of TA-funded
undergraduate classes
completed
Soldier can enroll in classes through
GoArmyEd, but will be required to pay for
classes out of pocket until his or her Army
TA GPA is ≥ 2.0. The hold will be lifted
automatically when the Soldier’s GPA is ≥
2.0.
Graduate Army TA
GPA < 3.0
Army TA GPA is < 3.0 after
six SH hours of TA-funded
graduate classes
completed
Soldier can enroll in classes through
GoArmyEd, but will be required to pay for
classes out of pocket until his or her Army
TA GPA is ≥ 3.0. The hold will be lifted
automatically when the Soldier’s GPA is ≥
3.0.
No Grade
Student has no grade 45
days after the end date of
the class.
When your grade has been posted, your
hold is automatically removed.
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Reference Information – Types of Non-Grading Holds
Refer to the table below for types of non-grade holds and guidance on resolving them.
Type of Hold
Reason for Hold
How to Resolve
Admission
Denied
Student was denied admission
to his or her most recent
program or plan.
Meet with an Army Education Counselor
and school to discuss why your
admissions request was denied.
Remedy any deficiencies, reselect same
school and degree plan, or select a
different school or degree plan.
Army Education
Request
Placed on the Soldier’s account
directly by an Army Education
Counselor.
Meet and discuss with your Army
Education Counselor.
Army Physical
Fitness Test
(APFT)
The hold only applies for Army
Reserve Soldiers who have
failed the APFT.
Soldier should visit their Unit
Administrator if data needs to be
updated in the Army’s Personnel
System.
Civilian
Education
Soldier’s education level is
missing in GoArmyEd, has
completed a master’s or higher
level degree, or current degree
level is not allowed based on the
Civilian Designator Code.
Contact your Personnel Actions Center
(PAC)/Unit Administrator/Unit Readiness
NCO to have the Civilian Designator
Code reflect the Soldier’s current
academic status.
Course Drop
after Start Date
Classes dropped after class start Work with instructor and Army Education
date may be subject to
Counselor to explore options before
recoupment or refund. A
processing a withdrawal.
financial penalty might be
incurred.
Degree
Completed
Degree or certificate
requirements have been
completed.
Meet with an Army Education Counselor
to discuss your next educational goals
and request a new degree plan.
ETS Date
Passed
End of Term of Service (ETS)
date has expired.
Repay the Army for the TA-funded
portion of class tuition.
Expiration of
Service
Agreement
(ESA)
If the ESA date in a Soldier’s
Student Record is on or before
the requested course end date,
the course request is not
processed.
Go to PAC/Unit Administrator/Unit
Readiness NCO to review or update the
service end-date.
Graduate Limit
Reached
Placed when a Soldier takes 39
SH of fully or partially TA funded
coursework since entering a
master’s degree.
Reason for Hold
Meet and discuss with your Army
Education Counselor.
Type of Hold
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How to Resolve
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Reference Information – Types of Non-Grading Holds
Type of Hold
HQ ACES Request Hold
Reason for Hold
Placed on a Soldier’s account
by Headquarters (HQ), Army
Continuing Education Services
(ACES) for various reasons.
How to Resolve
Soldier should refer to their
GoArmyEd record for details
as to the issue(s) that led to
this hold. This hold can only be
removed by HQ ACES.
Military Withdrawal Limit
Placed on a Soldier’s account
due to processing two
withdrawals for military
reasons with Army cost in the
current fiscal year.
Hold applies only to Army
Reserve Soldiers when they
have accrued nine or more
unexcused unit training
assemblies.
Soldiers should meet with an
Army Education Counselor to
discuss their options.
Missing Battle Assembly
Not Eligible for TA
Soldier personnel record
indicates no longer eligible for
active-duty TA
Program Management
System-wide hold applied due
to temporary TA fund
shortage. You will be
permitted to enroll in classes,
but they will not be processed
unless TA funds are restored.
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Soldier should visit their Unit
Administrator if data is in error
to have it corrected in the
Integrated Total Army
Personnel Database
(ITAPDB).
You should visit your PAC/Unit
Administrator/Unit Readiness
NCO if the data is in error to
have it corrected in the Army’s
Personnel System.
Meet and discuss with your
Army Education Counselor.
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Reference Information – Types of Non-Grading Holds
Suspension of Favorable
Personnel Action
Student Agreement Hold
TA Statement of
Understanding (SOU)
Annual
Personnel record shows a
suspension of favorable
personnel action, which makes
you ineligible for TA. Examples
include security violation,
failure of physical fitness test.
A Student Agreement
(SA)/Document Degree Plan
(DPP) has not been uploaded
in GoArmyEd by the end of six
semester-hours taken at the
home school or prior to the
Soldier completing nine
semester-hours at any school
using TA funds.
1) School has not uploaded
SA/DPP in GoArmyEd for
Solders pursing fullydeveloped degree plan
with LOI school.
2) Soldier’s SA/DPP is not
approved in GoArmyEd.
Soldier must upload the
SA/DPP in his or her
Course Planner and it must
be approved for Other,
Drop-down and Non-LOI
school degrees.
Soldiers E6 and below – The
electronic annual TA SOU was
not approved by his or her
Commanding Officer by the
anniversary date.
Soldiers E7 and above - Do
not require an Commanding
Officer approval, as a result,
they have not submitted their
annual TA SOU.
TA SOU Quarterly
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Soldier has not submitted his
or her electronic quarterly
Tuition Assistance (TA)
Statement of Understanding
(SOU)
Contact your unit for more
information and for removal of
the flag in personnel database.
1) LOI School-Fully
Developed Degree Plan:
Work with the school to
complete an SA/
Documented Degree Plan.
When the SA/DDP is
uploaded by the School to
the Soldiers record, the
hold is removed within 24
hours.
2) Other, Drop-down Degrees
and Non-LOI school
degrees – Soldier uploads
SA/DPP in Course Planner
and must be approved.
The hold is removed within
24 hours.
Soldiers E6 and below - The
designated Commanding
Officer must follow the
instructions emailed to them to
approve the Soldier’s TA SOU.
Soldiers E7 and above - must
submit their TA SOU.
After the TA SOU is validated,
the hold is resolved within 24
hours.
Select the radio button
acknowledging that he or she
understands the terms of the
TA SOU and enters his or her
secure password as an
electronic signature.
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Reference Information – Types of Non-Grading Holds
Undergraduate Limit
Reached
Weight Control
WM Request Hold
Placed when one of the
following scenarios occurs: a)
A Soldier takes 130 SH paid
for in full or partially by TA; or
b) he/she reports a graduation
from a bachelor’s level degree
and is not in a master’s level
degree plan in GoArmyEd.
Hold applies to Army Reserve
Soldiers who have failed to
maintain weight control
standards.
Placed on a Soldier’s account
when a withdrawal for military
reasons (WM) is requested
with an associated Army cost.
Meet and discuss with your
Army Education Counselor.
Soldier should visit their Unit
Administrator if data needs to
be updated in the Army’s
Personnel System.
If the WM is approved, the
hold will be lifted.
Key Points to Remember

If you begin to fall behind in your class work, take the initiative to speak with
your instructor about ways to get on track.

Holds placed on your account prevent you from enrolling in future TA-funded
classes through GoArmyEd. They do not prevent you from completing
classes in which you have already enrolled through GoArmyEd.

Notification is sent to your preferred email account when a hold has been
applied to your account and when a hold has been successfully resolved.

Resolve holds promptly to continue an uninterrupted school experience.
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