Involvement and Scrutiny in
the Governance at WCHG
Dean Slavin, Senior Housing Manager
Janet Papworth, Deputy Chair of Tenant Committee
Tuesday 6th December 2016
This session will cover:
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Our Story.
WCHG – Who are we
Involvement story
Strategy Journey 2016
Tenant Committee – How it works
Service Review Group
Scrutiny – How would you do it?
Scrutiny Accreditation
Investing in Involvement
Generic hints and tips
Any questions
Our Story
Wythenshawe
Community Housing
Group
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Based in Manchester
Formed in 2013
13,500 socially rented homes
Manages most of Wythenshawe
2 Subsidiaries
New Garden City Homes Brand
Large Community Investment Focus
Background to
Involvement
• Consultation began in 2012
• 30 residents shaping new
structure
• “Best of both worlds” approach
• Tenant designed structure
• 1st service to be “Group Wide”
Strategy Journey
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Began 1st April 2016 at Trafford Hall
Over 100 tenants directly involved
Good practice research
Staff and tenant steering groups
New structure designed
New involvement introduced
Launched at Tenant Conference
Modern approach being designed and implemented
right now
• Play Video
Tenant Committee
• 14 Tenant Members
• Officers attend by invite only
• Part of the governance structure and directly
linked to Board
• Approves all Policy and Strategy before Board
• Triggers scrutiny
• Performance manages the front line
• Oversees Involvement
Service Review Group
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14 Tenant Members
Carrying vacancies.
At least 2 reviews per year
“Review Auditor“ Sub Group
Improving links with inspectors
TC approve recommendations, not
Board!
Scrutiny – Over to you!
Design a process / framework for
carrying out scrutiny in your own
organisation.
Scrutiny Accreditation
• Gold award received from the
“Tenant Advisor”
• In-depth desktop assessment
• Reality checks
• Recommendations recieved
Investing in Involvement
• Pilot scheme of 15+ landlords
• Investment not a cost
• Themed in line with the
Involvement Strategy
• Working document produced
annually
Hints and Tips
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1 team – tenants and officers
Plan tenant involvement
Training is absolutely key
Listen to tenants
Make the case for involvement