WMMIC-Liability Riskmaster Training Guide 2016
The following document will enable the user to add new Liability claims into the WMMIC
Riskmaster claims management system. The information and data collected will enable prompt
and thorough claims service and make it possible for WMMIC to provide a high-level of customer
service to members. In addition, the claims management system allows better monitoring of
claims and ensures WMMIC fulfills statutory liability requirements. Furthermore, the collection
of accurate data may be used for risk management, underwriting and rating purposes.
Setting up a new Liability event in Riskmaster:
Go to the following website:
https://riskmaster.wmmic.com/RiskmasterUI/UI/Home/Login.aspx
The following page will pop up
Log in with your user name and password provided by WMMIC personnel up in
the right hand corner.
The following page will show up
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WMMIC-Liability Riskmaster Training Guide 2016
Click on Riskmaster view called Report New Event to WMMIC
The following page will pop up
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WMMIC-Liability Riskmaster Training Guide 2016
Reported by Tab
Click
to search for your name (you can hit enter or submit query)
When your name is found you can click on system user to fill in the field
Date Reported to Member
Enter in the date the event was reported to you
(Can be claim date or the date you got a phone call. First time you were made
aware of the loss)
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WMMIC-Liability Riskmaster Training Guide 2016
Any field that is BLACKENED and UNDERLINDED is a required field that must be
completed before moving onto the next tab.
Tab - Event Info
Event Status
Click on
Choose Close. The event status is always closed
Event Type
Choose WMMIC Event (at the bottom). Event type will always be WMMIC event
Date of Event/Occurrence
Enter the date the incident occurred
Time of Event
Enter the time of the event
Cause Code
Search for the correct cause of the event
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WMMIC-Liability Riskmaster Training Guide 2016
Department
Click on the search icon to locate the correct department code
Click on the plus sign (+) next to WMMIC. A new drop for WMMIC comes up
Click on the next + next to WMMIC. Again a new drop for WMMIC come up
Click on the next + next to WMMIC.
Click on the + next to your entity
Keeping clicking the + until you reach your final department to apply the loss.
Click on the department name and it will auto fill the department code.
Department Involved-doesn’t need to be completed since you just put it in
Original Demand-claim amount if you have it
Number of Injures- put in the number of injures if known
Number of Fatalities- put in the number of fatalities if known
Event Number
Don’t need to fill in. Once you hit save it will auto fill number for you
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WMMIC-Liability Riskmaster Training Guide 2016
Tab-Location Detail
Primary Location
Click Search Icon and choose appropriate location
Location Type
Click Search Icon and choose appropriate location
Event on Premise-don’t click as it will mess with your department
Location Address- Street number and name if applicable to add of where the loss
occurred
Location Address 2-suite or apartment number of where the loss occurred
City-enter the city where the loss occurred
State-enter the state where the loss occurred
Zip- enter the zip code of where the loss occurred
Location Deception-Click the pencil icon enter the name of building ie courthouse
or name of intersection County road A near Fuller Rd. Anything that will help
identify where the loss took place
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WMMIC-Liability Riskmaster Training Guide 2016
At this juncture you will hit the save icon
populate.
and an Event Number will
Now you will need to enter the Claimant information into the system.
Next to the Event number listed you will see a plus (+) sign. Click on the plus sign
and you will see the following
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WMMIC-Liability Riskmaster Training Guide 2016
Right click on Persons Involved.
You will need to determine is if the Claimant is a new Claimant or an existing
Claimant.
Click on Add Existing Other Person and the following box will show
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WMMIC-Liability Riskmaster Training Guide 2016
Enter a piece of information that help define the claimant you want to search for
- in this example the last name weihert has been input
Click the Submit query button or enter and the following will result
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WMMIC-Liability Riskmaster Training Guide 2016
As the result did not bring anything back close the window out and your Claimant
will then need to be entered as a New Other Person
The following window will open under new Other Person
Type- You can get specific but Other Person is your standby option
Last Name- Business Name of Last Name of person involved
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WMMIC-Liability Riskmaster Training Guide 2016
Gender-Male, Female and unknown
Under each tab here please enter as much information about the claimant as you
can as this information is transferred over to the claim.
If applicable please try and capture their email address.
Upon completion of entering into each tab information about the Claimant click
on the Save button
again. This time you should see then see the Even
number along with the employees name at the top of your screen in the RMX
window.
The event entry is now complete – forward all necessary correspondence onto
your WMMIC adjuster for handling via email.
Jackie Kaul: [email protected]
Michele Anderson: [email protected]
Brenda Besteman: [email protected]
QUESTIONS?
For any questions on Liability claim handling or how to set up a liability claim
event in Riskmaster, please contact:
Jackie Kaul, Liability Claims Representative
(608) 229-6819
Michele Anderson Senior Liability Claims Representative (608) 268-0142
Brenda Besteman Senior Liability Claims Representative (608) 245-6892
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Other Important Functions:
Click on the “envelope” to send an
email notice on the event file.
Click on the “paperclip” – to add
attachments to the event file.
Click on the “pencil & paper” icon –
to add text notes to the event file.
Blue Disk Icon = SAVE
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Click on the “Calendar and
red pen” to create a diary
on the event file.
Select the “Q” for a Quick
Summary of the Event.
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1. To enter notes in to an Event file, select the “pencil & paper” icon:
a. Enter the note type (select from list)
b. Select “Create Note”
c. Proceed to type in your text note
d. Select code from “Note Type” drop down
e. Click on the blue disk icon to SAVE.
2. To send email from the Event file, select the “envelope” icon on the far right of the
Event toolbar.
a. Select the “open book” icon to the right of the “To:”, to search for an email
recipient, then select the name of the person you wish to email.
b. Enter your text note in the box and click “send”
3. To Attach documents to a file, select the paperclip icon
a. From the Top first folder click upload Document (piece of paper with up arrow
b. Select Doc Type
c. Title-describe document being uploaded. Ie claim, summons and complaint
d. Click browse to attach document from your computer
e. Click upload
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4. To Manage Diaries from inside the event
a. Click
b. Click on Task Name and new window opens
c. From there you can edit, complete or roll your claim dirary
5. To Manage Diaries from Diary List
a. Click Diaries from Main header menu and open diary list
b. Click on Task Name and new window opens
c. From there you can edit, complete or roll your claim dirary
6. To search for a Claim/event
a. Make sure you are in Claim and Event Look up powerview
b. Click search from the Main header
c. Click event or claim
d. Type in last name or event number and hit enter
e. * is your wild card to seach you can put it before and or after and search
criteria data
f. Click on the event/claim number that you wish to view
7. To Change powerviews without login out
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a. Click Security from main header
b. Click change datebase
Delete Record-Never use
Executive Summary-provides every detail of loss
Record Summary-signal page snap shot of loss
Quick Summary- provided every detail but you click on the items you
want to view
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