Enrolment and Adoption Invitation to Supplier Parties – Response template Enrolment and Adoption Invitation to Supplier Parties Response template Supplier Party name Please complete Solution no. Please complete DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] V1.0 Page 1 of 31 Enrolment and Adoption Invitation to Supplier Parties – Response template Contents Information required ............................................................................................... 3 1 Confirmation of Meter Eligibility...................................................................... 5 2 Summary of solutions proposed ..................................................................... 6 3 Scope of services ............................................................................................. 8 4 Technical architecture ..................................................................................... 9 5 Security management model ......................................................................... 11 6 Service management model .......................................................................... 16 7 Commercial model ......................................................................................... 17 8 Meters ............................................................................................................. 19 9 Communications module ............................................................................... 22 10 Communications network .............................................................................. 24 11 SMSO services/Head End and User Interface .............................................. 27 12 Contact details................................................................................................ 30 13 Views on proposal to share information relating to the scope of the Report with all Supplier Parties ........................................................................................ 31 DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] V1.0 Page 2 of 31 Enrolment and Adoption Invitation to Supplier Parties – Response template Information required This section sets out the information DCC requires in order for meters to be included in the scope of the Report. This information will also form the basis of DCC’s analysis of the feasibility and cost of options within the Report. Note that in order to develop its Report DCC may ask Supplier Parties to provide further information during the Report production process. Supplier Parties responding to this Invitation are asked to provide: Confirmation of Meter Eligibility Summary of solutions proposed Contact details Views on DCC’s proposal to share information relating to the scope of the Report with all Supplier Parties. Supplier Parties responding to this Invitation are asked to provide the following information about their proposed meter solutions: Scope of services Technical architecture Security management model Service management model Commercial model Meters Communications module Communications network SMSO Services/Head End and User Interface There are two response templates for this Invitation: this Word document and an Excel spreadsheet. Please complete one copy of spreadsheet, which will cover all solutions. Please complete one copy of this Word template for each solution proposed. Please clearly identify on the front page of this template which solution is covered. Attachments may be included as embedded documents as part of Supplier Parties’ responses. For each embedded document, please clearly identify the name of the Supplier Party and the solution number. To avoid the need to repeat information when responding to this Invitation, Supplier Parties may provide a set of information about a group of meter types that are supported by a single solution, where the solution operates in the same way for those DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] V1.0 Page 3 of 31 Enrolment and Adoption Invitation to Supplier Parties – Response template meters and supports the same set of SMETS1 services for those meters. This is illustrated below. Solution example 1 Head End/UI A Solution example 2 Head End/UI B Comms Network A Comms Network B Comms Module A Comms Module B Meter C Meter B Meter A Meter D Note that in responding to the questions in Section 8, Supplier Parties will be required to provide information about each meter type supported by the solution. Supplier Parties are requested to provide the information set out in the sections below. DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] V1.0 Page 4 of 31 Enrolment and Adoption Invitation to Supplier Parties – Response template 1 Confirmation of Meter Eligibility In responding to this Invitation, you confirm that: In accordance with SEC N3.4, each meter you propose for inclusion in the scope of the Report is an Eligible Meter, that is, each meter is: either a SMETS11 Meter or subject to an upgrade plan which will result in it being a SMETS1 Meter prior to its Enrolment; and installed at premises (or planned to be installed at premises) for which the Supplier Party that proposes the meter is an energy supplier. (SEC N1.1) All information provided in response to this Invitation is correct to the best of your knowledge. Please provide this confirmation [Yes/No] Supplier Parties are reminded that meters must be compliant with SMETS1 before those meters can be enrolled as part of any Enrolment Project that might result from the Report. Prior to the point of enrolment, Supplier Parties will be required to confirm to DCC that the meter complies with SMETS1, in accordance with SEC N2.5. For the avoidance of doubt, Supplier Parties are not required to provide this confirmation in response to this Invitation. ________________________ 1 https://www.gov.uk/government/publications/smart-metering-implementation-programme-technicalspecifications DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] V1.0 Page 5 of 31 Enrolment and Adoption Invitation to Supplier Parties – Response template 2 Summary of solutions proposed To enable DCC to identify the number and nature of SMETS1 solutions that Supplier Parties wish to be considered as part of the Report, please provide the following high level information about each SMETS1 solution you wish to propose. More detailed questions on the solutions follow in the sections below. Please use the response spreadsheet to indicate if you wish multiple meters to be considered as part of the same solution. For example, you may indicate that several meter types may all be considered as a single solution, ‘Solution 1’. 2.1 Meter solutions procured For each meter solution that you have procured and that you wish DCC to include in the scope of the Report, please complete a column in the ‘Solutions proposed – procured’ sheet of the response spreadsheet, providing the following information: Solution group Meter manufacturer (name of organisation) Meter model Meter hardware version Meter firmware version (number or ID) Meter fuel type (electricity, gas or dual fuel) Meter SMETS1 compliance status (SMETS1 compliant or SMETS1 capable) Meter communications profile (e.g. DLMS over ZigBee, ZigBee SE, SSWG, including protocol version) Communications Module Provider (name of organisation) Type of Communications Module (e.g. SIM or communications hub) Communications Services Provider (name of organisation) Smart Metering System Operator (name of organisation). ‘Solutions proposed – procured’ sheet in response spreadsheet [Y/N] completed 2.2 Meter solutions gained through Change of Supplier For each meter solution that you have gained through a Change of Supplier event and that you wish DCC to include in the scope of the Report, please complete a column in the ‘Solutions proposed – gained’ sheet of the response spreadsheet, providing the following information: DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] V1.0 Page 6 of 31 Enrolment and Adoption Invitation to Supplier Parties – Response template Previous energy supplier prior to Change of Supplier event Meter manufacturer (name of organisation) Meter model Meter hardware version Meter firmware version (number or ID) Meter fuel type (electricity or gas) Meter SMETS1 compliance status, if known (SMETS1 compliant or SMETS1 capable) Meter communications profile (e.g. DLMS over ZigBee, ZigBee SE, SSWG, including protocol version) Details of the arrangements in place to allow the meter to operate in smart mode. ‘Meter solutions completed – gained’ sheet in response spreadsheet [Y/N] DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] V1.0 Page 7 of 31 Enrolment and Adoption Invitation to Supplier Parties – Response template 3 Scope of services To enable DCC to assess the level of SMETS1 Services that DCC could potentially provide, please provide the following information relating to the scope of services currently used or supported by SMETS1 solutions. 3.1 Comparison against Minimum SMETS1 Services For each meter solution, please complete the ‘Scope of Services’ sheet in the response spreadsheet to indicate the set of services used or supported by the solution. The ‘Scope of Services’ sheet in the response spreadsheet includes the list of Minimum SMETS1 Services as defined in SEC Appendix F. For each meter solution, please indicate whether each SMETS1 Service is: used supported but not used to be supported following upgrade not applicable (e.g. gas-specific services are not applicable for electricity meters). ‘Scope of Services’ sheet in response spreadsheet completed 3.2 [Y/N] Additional User Interface services As part of its Report, DCC will consider options for providing additional services to Supplier Parties in addition to the Minimum SMETS1 Services that DCC is obliged to support. For each meter solution, please identify below any additional user interface (messaging) services supported but not included in the Minimum SMETS1 Services, e.g. alarms, alerts, IHD firmware upgrade. Please add additional rows as required. A nil return to this section is acceptable. Description DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] V1.0 Page 8 of 31 Enrolment and Adoption Invitation to Supplier Parties – Response template 4 Technical architecture To enable DCC to identify and assess the technical options for providing data communications services to SMETS1 meters, please provide the following information relating to the end-to-end technical architecture and requirements of meter solutions proposed for inclusion in the Report. 4.1 High level architecture Please provide a high level architecture diagram of the solution, showing a pictorial end-to-end view of all systems involved and the interfaces between them. An example diagram is included below: Embed high level architecture diagram below 4.2 Solution design description Please provide a supporting solution design description (for guidance, the description document could be up to 10 pages). The description should cover as a minimum: Core functionality Integration – highlights and features of which DCC should be aware in assessing feasibility Interface specifications Protocols Non-functional requirements – e.g. performance efficiency, usability, compatibility (i.e. open standards such as XML) Storage – e.g. how and where data to support the solution is stored plus approximation of storage capacity. DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] V1.0 Page 9 of 31 Enrolment and Adoption Invitation to Supplier Parties – Response template Embed solution design description document below 4.3 Technical security controls Please provide an overview of the technical security controls underpinning the overall technical architecture of the solution: Technical security controls 1. Describe how Supplier Party IT systems securely communicate with the meter and In Home Displays 2. Describe any network separation/security zoning that is implemented to segregate the smart metering solution from other lines of business (and how) 3. Describe what protective monitoring and defensive security functionality is provided (e.g. to detect and respond to suspected cyber-attacks, either internal or external in nature) DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 10 of Enrolment and Adoption Invitation to Supplier Parties – Response template 5 Security management model To enable DCC to develop potential options and then complete the security risk assessment outlined in Section N2.10, please provide the following information relating to the security arrangements for meter solutions proposed for inclusion in the Report. Note that DCC is likely to seek further detailed information regarding security arrangements during the development of the security risk assessment. The questions below are intended to cover the end-to-end solution and are broadly based on the ISO 27001 control areas. In responding to these questions, Supplier Parties are requested to identify the controls and supporting evidence that are in place, but are not required to provide detailed content at this point. For example, in describing how you manage and control cryptography, you may identify that there is a policy and standards in place but you are not required to explain the detailed content of these documents. 5.1 Competent Independent Organisation report Supplier Parties may submit a copy of a Competent Independent Organisation (CIO) report on their SMETS1 solution as evidence. Embed Competent Independent Organisation report below 5.2 Security management model Please provide the following information relating to the end-to-end SMETS1 solution: Security Management Model Risk Assessment and Treatment 1. Describe how you assess and then manage (or ‘treat’) the security risks to your SMETS1 solution, identifying who is responsible for accepting any related residual risks within your organisation. Security Policies/Documentation 2. List the information security policy/framework documentation applicable to your SMETS1 solution (or your organisation/business unit as a whole) and describe how it is communicated to the relevant personnel. Security Organisation DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 11 of Enrolment and Adoption Invitation to Supplier Parties – Response template Security Management Model 3(a). Describe your security organisation (organisational structure, locations, overview of the teams involved both governance and technical / operational), particularly with respect to your SMETS1 solution. 3(b). Identify whether you are members of any national/industry related security groups or related information exchanges (e.g. CERT-UK’s CISP). Human Resources (HR) Security 4(a). Confirm whether you perform background screening checks consistent with BS7858 (Security screening of individuals employed in a security environment – Code of practice) for the personnel involved with your SMETS1 solution. 4(b). Describe what security awareness training is provided to the personnel involved with your SMETS1 solution. Asset Management 5. Describe any information classification scheme that exists and which would potentially be applied to information relating to your SMETS1 solution Access Control 6. Describe how you ensure access to your SMETS1 solution, and the information relating to it, is limited to authorised individuals with a ‘need-to-know’. Cryptography 7. Describe how you manage and control the cryptographic key material relating to your SMETS1 solution Physical and Environmental Security DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 12 of Enrolment and Adoption Invitation to Supplier Parties – Response template Security Management Model 8. Describe how you appropriately protect the physical locations (e.g. network operations centres, data centres, etc.) and equipment involved with your SMETS1 solution against unauthorised access and environmental threats Operations Management 9(a). Describe what security-related operating procedures relating to your SMETS1 solution are documented, maintained and made available to the relevant users. 9(b). Describe how information security is taken into account as part of your change control processes for your SMETS1 solution. 9(c). Describe what level of protective monitoring/event logging is implemented in your SMETS1 solution. 9(d). Describe what you do to pro-actively monitor for technical security vulnerabilities in your SMETS1 solution, assess the Smart Metering threat landscape and how you react to any such events or changes. Communications Security 10(a). Describe what network security functionality is in place to appropriately protect your SMETS1 solution against unauthorised traffic interception or interference. 10(b). Describe how you appropriately secure any sensitive information relating to your SMETS1 solution being sent into/out of your organisation (e.g. with customers, partners, supply chain organisations). System Acquisition, Development and Maintenance 11(a). Describe how you ensure that appropriate information security related requirements are included in the requirements for any new Smart Metering components or enhancements to existing capability; DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 13 of Enrolment and Adoption Invitation to Supplier Parties – Response template Security Management Model 11(b). Describe how you ensure that your Smart Metering IT systems and applications are developed and built to be secure and resilient; Supply Chain Relationships 12(a). Please identify who manufactures the Meter, IHD and Communications equipment and where geographically the equipment is manufactured, assembled, integrated and/or configured; 12(b). Where possible, summarise the ‘logistics journey’ the equipment goes on before reaching the consumer household 12(c). Describe what level of testing and assurance any supplied devices have to achieve (internal or CPA as an example) 12(d). Identify what security assurance has been undertaken on your Smart Metering supply chain organisations (e.g. have your visited your supply chain and physically assessed their security controls) Information Security Incident Management 13(a). Describe how Smart Metering security incidents are reported and managed, including with respect to any protective monitoring and defensive security functionality that may be provided (e.g. to detect and respond to suspected cyberattacks, either internal or external in nature). 13(b). If possible, share any information on the nature or volume of any Smart Metering-related security incidents that you have experienced and what you have had to change to reinforce your defences. Please identify whether CERT-UK or any UK government agencies have been involved. DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 14 of Enrolment and Adoption Invitation to Supplier Parties – Response template Security Management Model Business Continuity Management 14. Describe your organisation’s approach to Smart Metering business continuity management, what documentation exists (e.g. business continuity plans), and how often any contingency controls (e.g. DR sites) are tested. Compliance 15(a). Describe how you ensure that your organisation complies with its own security policies/framework. 15(b). Describe what level of technical security vulnerability testing is performed on your SMETS1 solution. 15(c). Describe whether your organisation complies with (or is formally certified to) any specific security relevant standards (e.g. ISO/IEC 27001, ISF SOGP, COBIT, SAS70, SOC2). 15(d). If your organisation is ISO 27001 compliant or certified, please identify any plans to upgrade from ISO 27001: 2005 to ISO 27001: 2013. Other 16(a). Provide details of any notable interest in your SMETS1 solution (e.g. from privacy groups, activists, hackers, nation states, foreign intelligence services). 16(b). Identify and quantify (where possible) whether operating a designated component of the UK Critical National Infrastructure (CNI) will incur any material operational, security or financial overheads. DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 15 of Enrolment and Adoption Invitation to Supplier Parties – Response template 6 Service management model To enable DCC to assess the potential service management arrangements for solutions that may be enrolled and adopted by DCC, please provide the following information relating to the current service management model for meter solutions proposed for inclusion in the Report. Please provide the following information covering the end-to-end solution (including data and communications components): Information requested 1. Pictorial view of service management model (including technical support), including the service line model and organisations involved in delivery Embed service management model diagram here 2. Description of how the service management model is delivered 3. Identify the operational locations of each of the organisations involved 4. Description of arrangements supporting the Change of Supplier process (both gaining and losing), including the treatment of security credentials 5. Description of arrangements relating to Incident and Problem Management, including: remote communications and diagnostics key responsibilities across the supply chain 6. Description of key management reports, including support for aged reports, transactional reports (including any manual workarounds) 7. Description of any mechanisms for capacity planning for messages (e.g. firmware update, tariff change). DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 16 of Enrolment and Adoption Invitation to Supplier Parties – Response template 7 Commercial model As part of its Report, DCC will assess whether it should establish relationships with existing SMETS1 solution providers (including the communications contracts) in order to provide data communications SMETS1 meters. To assist DCC in understanding the existing relationships, please provide the following information relating to the model for meter solutions proposed for inclusion in the Report. commercial adoption of services to commercial commercial Please provide a diagram or table setting out the relationships between the energy supplier and each member of supply chain involved in delivering the solution. At a minimum, please identify the relationships between the Supplier Party and the SMSO, Communication Services Provider (network provider), meter manufacturer, and communications module manufacturer as appropriate. Further key strategic supply chain organisations may be included as applicable. Please identify both the role and the name of each organisation. Two examples are included below (note these are illustrative only and do not reflect any preference or recommendation): Example 1 Company A (Energy Supplier) Company B (SMSO) Company C Company D Company E (Communications network provider) (Communications hub manufacturer) (Meter manufacturer) Example 2 Company A (Energy Supplier) Company B (SMSO) Company C Company D Company E (CSP network provider) (Communications hub manufacturer) (Meter manufacturer) DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 17 of Enrolment and Adoption Invitation to Supplier Parties – Response template 1. Embed commercial model diagram or table below 2. Please include details of any requirements relating to licencing or intellectual property rights DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 18 of Enrolment and Adoption Invitation to Supplier Parties – Response template 8 Meters In assessing the feasibility of options for providing data communications services to SMETS1 meters, DCC will take into account planned meter volumes, the potential operational lifespan of meters and their likely performance. In designing the implementation approach for options to adopt and enrol meters, DCC will need to understand planned meter volumes and any planned upgrades, including those required to make meters SMETS1 compliant. To enable DCC to assess these areas, please provide the following information relating to meters proposed for inclusion in the Report. In previous questions Supplier Parties have been able to provide a set of information about a single solution that supports multiple meter types. In this section Supplier Parties are requested to provide information about each meter type supported by the solution. 8.1 Meter details For each meter type supported by the solution, please provide the following information (Supplier Parties may replicate the table for each meter type): Meters [Meter type, e.g. Procured Meter 1] 1. SMETS1 compliance: if you have indicated that the meter type is SMETS1 capable but not yet compliant, please set out your upgrade plan target date 2. SMETS1 compliance: if you have indicated that the meter type is SMETS1 capable but not yet compliant, please set out your upgrade plan deployment model (over the air or other model) 3. Product standards, e.g. CPA 4. Service upgrade plans (e.g. firmware versions, introduction of additional services) 5. Ability to upgrade to support SMETS2 message types, if any 6. Assumed meter lifespan (years) 7. Earliest end of life date for meter, excluding any external factors e.g. early termination of contracts (year of first meter install plus assumed meter lifespan) DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 19 of Enrolment and Adoption Invitation to Supplier Parties – Response template Meters [Meter type, e.g. Procured Meter 1] 8. Latest end of life date for meter, excluding external factors e.g. early termination of contracts (year of last planned install plus assumed meter lifespan) 9. Asset re-use assumptions, if any 8.2 Meter performance levels Please set out target and actual performance levels over last 12 months, with definitions. Supplier Parties may provide aggregate monthly totals should they wish to do so. For example, Supplier Parties may wish to submit details of performance levels relating to meter processing times. For each performance level, please complete a row in the table below. Please add additional rows as required. If the performance levels vary for different meter types supported by the solution, Supplier Parties may replicate the table for each meter type. Please indicate which meter type the performance levels relate to. Definition of performance level Target performance level Actual performance level over last 12 months 1st May 2014 to 1st May 2015, or shorter period if applicable 8.3 Meter volumes Please use the ‘Meter volumes’ sheet in the response spreadsheet to provide the following information for each solution: Churn assumption: percentage of meters expected to churn away as a result of Change of Supplier events. Supplier Parties may provide a single churn assumption for all solutions; Supplier Parties are not required to provide a churn assumption for each individual solution. DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 20 of Enrolment and Adoption Invitation to Supplier Parties – Response template For each meter type supported by the solution, please use the ‘Meter volumes’ sheet in the response spreadsheet to provide information relating to current and planned installations of meters. DCC recognises that forecasts will be dependent on the outcome of the consultation on the Smart Metering Rollout Strategy.2 Please provide the following information relating to the volumes of meters that you wish DCC to consider enrolling: Current meter volume at 1st May 2015 Forecast meter volume end of 2015 Forecast meter volume end of 2016 Forecast meter volume end of Q1 2017 Forecast meter volume end of Q2 2017 Forecast meter volume end of Q3 2017 Forecast meter volume end of Q4 2017 Forecast meter volume end of Q1 2018 Forecast meter volume end of Q2 2018 Forecast meter volume end of Q3 2018 Forecast meter volume end of Q4 2018. ‘Meter volumes’ sheet in response spreadsheet completed [Y/N] ________________________ 2 Smart Metering Rollout Strategy https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/415514/Rollout_Strategy_ _final_version_for_publication_.pdf DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 21 of Enrolment and Adoption Invitation to Supplier Parties – Response template 9 Communications module To enable DCC to identify and assess the technical options for providing data communications services to SMETS1 meters, including the scope for remote upgrades, please provide the following information relating to the communications module for meter solutions proposed for inclusion in the Report. 9.1 Communications module details Please provide the following information relating to the communications module: Communications module 1. Description of the type of solution, e.g. SIM card built directly into the meter or a communications hub 2. HAN solution (e.g. ZigBee) 3. HAN propagation (radio) specification i.e. how far the communications module transmits under what conditions 4. Ability to upgrade to support SMETS2 message types If using a SIM solution: 5(a). Can the SIM be ported to another network without a site visit? 5(b). Is the SIM replaceable? If using a communications hub solution: 6(a). How is the communications hub connected to the meter? 6(b). Can the communications hub firmware be upgraded remotely? DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 22 of Enrolment and Adoption Invitation to Supplier Parties – Response template 9.2 Additional devices Please identify any other devices connected to the HAN, e.g. IHDs or CADs, to the extent that you believe these may have an impact on the options for enrolment DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 23 of Enrolment and Adoption Invitation to Supplier Parties – Response template 10 Communications network As part of its Report, DCC will identify and assess the technical options for providing data communications services to SMETS1 meters and will consider whether it should adopt the existing communications contracts, based on an assessment of the Adoption Criteria. To enable DCC to assess these areas, please provide the following information relating to the communications network for meter solutions proposed for inclusion in the Report. 10.1 Communications network details Please provide the following information relating to the communications network (WAN): Communications network Technical details 1(a). Please enclose a copy of the coverage map, including geographic coverage %, definition (e.g. outside or inside property) and agreed areas of coverage Embed coverage map here 1(b). Network speed 1(c). Network capacity, including headroom, any constraints, any notice period requirements 1(d). Roaming capability to other mobile providers and whether roaming capability is used 1(e). Ability to upgrade communications (e.g. 3G to 4G) 1(f). Ability to upgrade transmission protocols Scope of services 2. Describe the scope of services provided, e.g. reporting, provisioning, decommissioning Communications contract DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 24 of Enrolment and Adoption Invitation to Supplier Parties – Response template Communications network 3(a). Please enclose a copy of the communications contract Embed communications contract here 3(b). Value of contract (if not already specified in the contract) 3(c). Contract term (if not already specified in the contract) 3(d). Contract end date (if not already specified in the contract) 3(e). Termination provisions and costs (if not already specified in the contract) 3(f). Charging structure and pricing model (including any key thresholds or break points) (if not already specified in the contract) 3(g). Charges (including payment mechanism and table of charges) (if not already specified in the contract) 3(h). Please identify any outstanding disputes relating to the communications contract 10.2 Communications network performance levels Please set out target and actual performance levels over last 12 months. For example, Supplier Parties may wish to submit details of performance levels relating to reliability (e.g. resends from head end) and network availability. For each performance level, please complete a row in the table below. Please add additional rows as required. Definition performance level of Target performance level Actual performance level over last 12 months 1st May 2014 to 1st May 2015, or shorter period if applicable DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 25 of Enrolment and Adoption Invitation to Supplier Parties – Response template Definition performance level of Target performance level Actual performance level over last 12 months 1st May 2014 to 1st May 2015, or shorter period if applicable DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 26 of Enrolment and Adoption Invitation to Supplier Parties – Response template 11 SMSO services/Head End and User Interface As part of its Report, DCC will identify and assess the technical options for providing data communications services to SMETS1 meters and may also consider whether it should establish commercial relationships with SMSOs for the provision of SMETS1 services. To enable DCC to assess these areas, please provide the following information relating to the SMSO services (Head End and User Interface) for meter solutions proposed for inclusion in the Report. 11.1 SMSO services/Head End and User Interface details Please provide the following information relating to the Head End and User Interface: Head End and User Interface Technical details 1(a). Platforms 1(b). Licences 1(c). Hardware requirements 1(d). Capacity, including headroom, any constraints, any notice period requirements 1(e). Gateways and interfaces with systems, including any third parties e.g. payment providers for prepayment, reporting systems, logistics systems, inventory. Please include details of the format of messages. 1(f). Graphical user interface/portal functionality, if applicable 1(g). Head-end functionality (i.e. machine-to-machine): external facing API capability 1(h). Head-end communications protocols SMSO contract 2(a). Please enclose a copy of the SMSO contract DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 27 of Enrolment and Adoption Invitation to Supplier Parties – Response template Head End and User Interface Embed SMSO contract here 2(b). Value of contract (if not already specified in the contract) 2(c). Contract term (if not already specified in the contract) 2(d). Contract end date (if not already specified in the contract) 2(e). Termination provisions and costs (if not already specified in the contract) 2(f). Change arrangements (if not already specified in the contract) 2(g). Charging structure and pricing model (including any key thresholds or break points) (if not already specified in the contract) 2(h). Charges (including payment mechanism and table of charges) (if not already specified in the contract) 11.2 SMSO services/Head End and User Interface performance levels Please set out target and actual performance levels over last 12 months. For example, Supplier Parties may wish to submit details of performance levels relating to messaging performance, system availability and service management incident levels. For each performance level, please complete a row in the table below. Please add additional rows as required. Definition performance level of Target performance level Actual performance level over last 12 months 1st May 2014 to 1st May 2015, or shorter period if applicable DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 28 of Enrolment and Adoption Invitation to Supplier Parties – Response template Definition performance level of Target performance level Actual performance level over last 12 months 1st May 2014 to 1st May 2015, or shorter period if applicable DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 29 of Enrolment and Adoption Invitation to Supplier Parties – Response template 12 Contact details Please confirm whether you are happy to facilitate DCC access to your supply chain after Supplier Party responses to the Invitation have been submitted, to enable DCC to gather further information as required to complete its Report. For the avoidance of doubt, DCC will not seek information directly from supply chain organisations during the Invitation process. DCC will only seek further information from supply chain organisations after Supplier Party responses to the Invitation have been submitted with the permission of the Supplier Party that holds the commercial relationship. Please provide contact details for each organisation involved in the delivery of your SMETS1 solution. These individuals will be the points of contact for questions about the solutions proposed. Energy supplier contacts may be the same as the individuals nominated to upload information to the supplier’s private SharePoint folder in response to the Invitation, or an alternative point of contact may be identified. Please add additional rows as required. Name organisation of Contact name Contact address email Contact phone number [Name of energy supplier] [SMSO] [Name of communications network provider] [Name of meter manufacturer] [Name of communications hub manufacturer, if applicable] DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 30 of Enrolment and Adoption Invitation to Supplier Parties – Response template 13 Views on proposal to share information relating to the scope of the Report with all Supplier Parties In Section 3.6 of the Invitation document, DCC sets out its intention to issue information relating to the scope of the Report to all Supplier Parties. Please provide your views on the proposal set out in Section 3.6 of the Invitation document, in particular whether any of this information would be considered confidential in advance of publication of the Report for consultation. DCC PUBLIC [to be treated as DCC CONFIDENTIAL when complete] 31 V1.0 Page 31 of
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